While driving on the freeway at a high rate of speed in Pensacola, FL, my 2014 BMW 328d broke down. After several attempts to restart, the car was started in "limp mode" and we took it to a certified independent BMW mechanic, but could only drive at about 20mph in traffic with hazard lights flashing. Multiple error codes / mechanic inspection diagnosed a malfunction of the exhaust system overheating, which was melting the intake manifold. We towed the car the BMW dealership in Fort Walton Beach, FL. The service technician confirmed the problem in writing, "The tech did find the intake melted." Also, the vehicle had been losing coolant for several weeks, but the coolant was not dripping onto the ground, indicating a leak within the system. Here is where my problems begin. There are several recalls and an extended warranty that would would fix the issue, as the independent mechanic told me. They are: 1) Recall Campaign 18V‑755: Exhaust Gas Recirculation (EGR) Cooler Inspection; 2) Recall 21V‑907: Exhaust Gas Recirculation (EGR) Cooler N57T High Temperature; 3) SIB 01 05 20: N47T/N57T EGR Cooler Ltd Wty Extension to 10 years without mileage limit. My car was built to US spec, and sold via U.S. Military sales in Germany (I'm Active Duty USAF). I was relocated to Florida, and brought the car with me. When this happened, I was told to register my car with BMW North America to get into their warranty validation system, and I did so. However, my car does not show up as needing any recalls or warranty work, likely because it was sold in Europe. As such, the dealer wants me to pay in excess of $3,000 to fix the problem. Both an independent mechanic and dealer technician have identified the previously-known safety problems as the cause of my car's breakdown on the freeway. I am in desperate need of help to get this fixed, as I've had to rent a car for weeks, and multiple calls to BMW North America and dealership visits have produced zero progress.
2014 BMW 328D engine complaints
Page 2 of 3: complaints 11 to 40 of 62, newest first, as owners wrote them.
DEF SCR Active Tank Fluid Level sensor fails. BMW requires entire replacement of the Active Tank for $1200 parts + $1500 for labor. This is a ridiculous repair since Volkswagen sells a repair kit for the Active Tank fluid sensor for just ~$300 in their diesel. Given the high failure rates of the Active Tank fluid sensor present throughout BMW diesel line-up in the USA, BMW should instead provide a repair kit to avoid such an expensive repair. The 335d and X5d had such high failure rates of the active tanks, that the extended warranties were provided to owners 120K/10years.
I recently got the EGR cooler replaced as part of the recall campaign safety issue, after my repair, a very strong smell of fuel and exhaust was coming into my car cabin, when I reported to BMW they said it should burn off - that it wasn’t an issue. I took it a master technician to diagnose and inspect my car and he found that the turbo waster gate was leaking caused by all of the buildup of carbon and soot from a faulty EGR cooler. I brought this up to the dealership, and they said unfortunately this problem is not covered. I’m escalating this issue because this is a majority safety and health risk, and BMW is not taking responsibility to fix the problem.
From purchasing this vehicle form Autohaus of Orlando, there was no such mention of this open safety recall at all. In fact, I believe the Check Engine Light had been tampered with, as it was not on, but immediately came on a couple days later. On the CARFAX, it is listed as a Manufacturer Safety Recall on 11/19/2021: "- Recall #21V‑907:404 - EXHAUST GAS RECIRCULATION (EGR) COOLER - Status: Remedy Not Available - Need more information about this recall? Find an authorized BMW dealer, email [email protected], or call 1-800- 525-7417" 200 miles from the car dealership, the car broke down as it was rapidly leaking engine coolant, it was inoperable and ran very hot, creating the potential cause of a fire. I had to take it to the nearest BMW dealership, which was BMW of Albany in Albany, GA. They fixed the coolant leak hose, which appears to be related to the open recall, and made note of the open recall. But did nothing to fix it. It was one day after the service from their shop where the check engine light came on, and I asked them about it, and Caroline from BMW Albany said: "Spoke to the technician, it says it is probably related to the recall for your vehicle that there isn't a fix for (the open recall you and I had discussed on the vehicle)- he says you could clear the code but it would probably just come back on with time. He says its also difficult to tell from that fault code --Caroline Eva BMW of Albany" I asked "what should I do about it" and got no response back. Message even says "read" On 8/31/2022, I took it into Fields BMW in Daytona Beach, FL for a separate service, and they did not fix this issue either. On it states the following: "If the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, please contact the federal safety agency Vehicle Safety Hotline at: 1‑888‑327‑4236 or TTY: 1‑800‑424‑9153 or file an online complaint with the federal safety agency." There has been no remedy in over a year and a half.
SCR Active Tank no longer reads Urea, BMW ISTA diagnostic code 805256 8051B5--Return pump: taught in volume is outside the permitted range
There is a known Engine Timing Chain problem with this make and model of vehicle. These timing chains tend to fail and fail sometimes quite early. Repair of these engine timing chains is prohibitively expensive. the federal safety agency should investigate and determine that a recall should be required to ensure that these timing chains don't fail prematurely or are replaced by the manufacturer when they do so.
I was in a busy Freeway driving & Now my 2014 Bmw 328 D high pressure fuel failed which caused me to stall and be stuck in the middle of the freeway which also almost made me cause like 10 car crashes it was sorry scary but lucky police helped out and other driver where also caution
The contact owns a 2014 BMW 328D. The contact received notification of the federal safety agency Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle failed to accelerate with the same horsepower as prior to receiving the federal safety agency Campaign Number: 18V755000 (Engine and Engine Cooling). The contact stated that the current recall was issued as a follow-up to previous recall. The approximate failure mileage was 74,000. VIN tool confirms parts not available.
The contact owns a 2014 BMW 328D. The contact received notification of the federal safety agency Campaign Number: 18V755000 (Engine and Engine Cooling). The contact stated that while driving 60 MPH, the vehicle inadvertently decelerated to 40 MPH. The check engine warning light was illuminated. The EGR cooling message was displayed in the information center. The vehicle was taken to an independent mechanic where she was informed about fault code 29EB-00. The vehicle was taken to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 89,000.
The contact owns a 2014 BMW 328D. The contact stated that while driving and exceeding 60 MPH, the vehicle was shaking. The check engine warning light was illuminated. The contact stated that the warning remained illuminated on the instrument panel for over a month. The contact drove the vehicle home safely. The vehicle was not taken to the dealer to be diagnosed; however, the dealer was contacted by phone and informed of the failure. The manufacturer was contacted twice and informed of the failure. The approximate failure mileage was 150,000.
Timing chain snapped and blew the engine, no warning at all. more than 60+ miles from home
Engine needs to be replaced. Bad timing chain. There is currently class action lawsuit with my exact year for 328i but I am 328d. From my research it appears the diesel models have experienced more problems than gas engines. Europe has done a recall with diesel engines due to this issue. Why not in USA? This needs to be covered and addressed. I maintained my vehicle flawlessly the entire period. Since bmw knew of this issue the warranty should have been covered up to 150k miles. I was quoted $21,000 for new engine, which is $5,000 more than its worth being very generous with value. This is unacceptable. I actually wanted buy another bmw as I just listed vehicle for sale days before this happened. Im glad I didnt sell my car even though im at a real financial loss here. It wouldn't be right. Bmw wasnt right to conceal this in first place. I would have paid for replacement parts. Now they want capitalize on new engine parts and labor. This cannot be allowed. Diesel vehicles must be added to recall.
I have a 2014 328d f31 three weeks ago while turning into a parking spot at a grocery store parking lot at low speed, my 328d shifted to p mid turn, and the engine shut off. Upon trying to restart it, it would crank but not turn over. (thankfully, I was in a parking lot and going at slow speed - and not on the interstate). We had to manually get it shifted into neutral to be able to push it into a parking spot. Upon further inspection, it was determined that the high pressure fuel pump has failed. (thankfully it doesn't appear to be disintegrated as some others have reported). All open recalls have been repaired. This vehicle has been very well maintained, and great efforts have been taken to ensure only quality, fresh diesel has been pumped in the car. Bmw has offered an extended warranty for this (not cheap) part. However, it's only up to 10 years or 120,000 miles, and my vehicle is at 128,000. I am incredibly grateful that no one was hurt, injured, or worse in this incident. But given the high frequency of this happening amongst other 328d owners, and the safety implications (many times on the interstate), I would expect that bmw would recall this vehicle and get these parts replaced before anything worse happens. It happened quickly and suddenly with no prior performance warnings, codes, or lights. In fact when running a foxwell schwaben 14020sch scanner, no codes are being returned. An additional safety concern of course is that this problem is not preventable with traditional diagnostics. My google research shows the bosch fuel pump was recalled in other models, but the recall exempted the diesel variants. I can't imagine an item prone to failure, that's not listed on a replacement schedule. There are multiple lawsuits out there on the bosch cp4 fuel pumps. (however cp4.2 seems to be more reliable than the cp4.1).
Tl* the contact owns a 2014 bmw 328d. The contact stated while driving at 5 MPH, when the vehicle stalled. The contact stated unknown red engine warning light was illuminated. The vehicle was not drivable. The vehicle was towed to local dealer bmw of riverside located at 3060 adams st, riverside, ca 92504, (951) 373-5000, where it was diagnosed with needing the fuel system replaced. The vehicle was repaired however the contact stated he continued to experience the failure. The manufacturer had been informed of failure. The failure mileage was 70,000. *ln consumer says that the second time the failure occurred his wife was driving on the freeway. The failure mileage was 90,000. The manufacturer created an extended warranty for the issue.
I have a 2014, 328d x-drive. I'm the original owner. I have taken my car into the dealer several times for a engine light and the smell of exhaust fumes when I start the car. The exhaust fumes are very bad. If I start it with the air system at off I will not get it. This is only at a stand still and the worst when the cars started. The dealer has done over $4000 in repairs and have replaced many fuel injectors. One of the repairs the manifold melted to the fuel injectors and they replaced all. I'm still getting the fumes. Very disappointed bmw customer service is horrible. They only tell me to see my dealer. They say they will start a report. Nothing has been done and I'm stuck with a car I like very much but need help getting exhaust from entering the cabin from the engine area.
I received a letter from bmw stating an egr cooler recall was issued for my vehicle. I took the vehicle into bellevue bmw after smelling diesel inside the passenger cabin. They kept the vehicle over night and had me rent a vehicle while they kept the car overnight. Upon returning I was told that my egr cooler did in fact need replacing. I was informed that they would not be fixing the problem at that time because they had a catchy legal blind to hide behind. ' no remedy at this time'. The simple truth is they could of sold me the new egr cooler. But they chose not to do that either. I asked the service adviser if it was safe to drive and he assured me it was. As it turns out he lied to me. A short time later the while driving on the interstate the intake manifold caught fire. There was smoke and a black soot bellowing out from behind the car and when I got pulled off the road large amounts of thick black smoke billowed out from under the hood. I called for a tow truck and had it repaired at an approved repair facility. 2400.00 later the car was back on the road for a short time. A short while later I got to work and noticed a loud clicking sound from the engine. Took the car back to bellevue bmw and they tried to tell me the shop where I was getting my oil changes done were not changing my oil. This deliberate attempt to misdirect fault from knowingly putting me in a position to be harmed from deceitful business practices and blatant disregard for my safety is truly disturbing and woefully disappointing. Glibly I was told it would cost 26000.00 to replace the engine yet nothing like an actual paper repair estimate was produced. Are these people just making this stuff up as they go along? My hope is that other people can read this and file more complaints. After reading about all the lawsuits and chicanery I can honestly say I would never of bought this car.
Smelling exhaust engine light came on. Took to bmw dealer they said my fuel injectors were leaking and have melted to the manifold. I asked and made a complaint with bmw after spending $3300. Thaey also mentioned there was no fix for the egr cooler recall. I asked if this caused my fuel injector manifold problem they say no. Engine light cake on recently also smelling fuel again while driving. They replaced #1 injector. Drove it for two weeks and engine light returned. Took it back to the dealer they said they are waiting for a exhaust cooler. I have had a loner for a week now. One I hope I will not get charged again. Two did this cause my initial problem I do not know. There is a problem they didn't fix and I feel it's costing me lots of money.
At around 70k both nox sensors in my car failed. Bmw covered it under warranty, but I'm worried about reliability of this system. It might happen again in future and if it happens after 120k miles bmw won't cover it.
Def tanks froze in cold weather causing multiple parts to fail in the engine. Def system I believe is now compromised as a result of poor engineering for the overall system. Vehicle is parked outside and there were temperatures well below zero.
Tl* the contact owns a 2014 bmw 328d. When the vehicle was started, the drive train malfunction warning indicator illuminated. The vehicle was taken to bert ogden bmw (3201 n 10th st, mcallen, tx 78501, (956) 467-5663) on three separate occasions to be diagnosed. The mechanic was unable to retrieve a fault code. The contact was informed that the failure may be due to an egr failure as indicated in the federal safety agency campaign number: 18v755000 (engine and engine cooling). The vehicle was not repaired. The manufacturer was informed of the failure. The approximate failure mileage was 99,800.
2014 bmw 328. Consumer writes in regards to mechanical malfunction as a result of the egr cooler issue. *ld the consumer stated the vehicle set fire and the parts to repair the vehicle were unavailable. *js - (recall related incident) ts
I got a cel and dropped it off at the dealer. They said it was to the active scr tank. After research I found out a lot of bmw vehicles have the item fail. The 328d is not on the list of extended warranties. Are there many 328d's that fail?
I started my car on october 23, 2019, driving down the street I noticed a loud noise and when I stopped the car was shaking, I turned around and when back home, had the car towed to the dealer. The dealer said I needed a new engine due to "lack of lubrication". I was then informed it would cost me $16,800. We have 125k miles on a diesel engine! I was told there were metal flakes in the oil and no one can tell me what failed in the engine. I have followed all of the required services and had all of the recalls done which were many. We have the fuel system replaced, after the car completed stalled and had to have it towed, luckily there was a recall on that. Since we have had the fuel system replaced we have had nothing but problems, we were sold a lemon, and the bmw cooperate office will not do anything, and I was informed they only warranty their cars to 50k. Now I am out a car that I paid 50k for 5 years ago. There were no warning lights regarding the engine, and when oil was checked all levels were good.
Tl* the contact owns a 2014 bmw 328d. The contact received notification of the federal safety agency campaign number: 18v755000 (engine and engine cooling). The contact called bmw of stratham at 603‑772‑0000 (located at 71 portsmouth ave, stratham, nh 03885) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. The VIN was not provided.
I received an important safety recall notice in december of 2018 according to the notice it can catch fire while driving, I have called the customer service number for bmw they stated they don't have a fix for it yet but said that there is no danger in driving this car I did not accept this so they told me to take it to the dealership who kept my car for two days to tell me they had no idea on what to look for or what they could do. Now I have a car I don't believe is safe.
Tl* the contact owns a 2014 bmw 328d. While the contact's daughter was driving various speeds, the vehicle lost power and the radiator fluid indicator was low. The vehicle was taken to fields bmw south orlando (9750 s orange blossom trail, orlando, fl 32837, (407) 956-6300) where it was diagnosed that the sensor needed to be replaced. The vehicle was repaired; however,the failure recurred. The contact stated that the failure was similar to the federal safety agency campaign number: 18v755000 (engine and engine cooling). The failure mileage was 80,000.
Tl* the contact owns a 2014 bmw 328d. The contact received a recall notification for the federal safety agency campaign number: 18v755000 (engine, engine cooling). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Winslow bmw of colorado springs (5845 n nevada ave, colorado springs, co 80918, (719) 387-9650) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
While driving home from work my car began to smoke and make a hissing noise about 1 block from my house. I made it home and noticed the smoke coming from the engine area. I imediately sprayed some water on it just incase there was a fire. There was also a smell of burnin plastic. I observed the car for a few hours and waited for it to cool down. When looking at the engine I noticed that there was a melted hole in my intake manifold. And my map sensor had melted. While researching the cause I noticed that this is caused by the egr valve. I searched bmw north americe recall site and put in my VIN#. It did not show a recall for the egr valve even though there is a recall number of 18v755000 egr valve identifying the 2014 bmw 328d. I called bmw north america and spoke to them about my issue and it did not show my car having any recalls. There seems to be a disconnect if the VIN I provided to bmw north america and the federal safety agency does not show any recalls for my vehicle. This is a
Tl* the contact owns a 2014 bmw 328d. The contact received notification of the federal safety agency campaign number: 18v755000 (engine and engine cooling) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and were not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available.
Exhaust gas recirculation (egr) cooler recall: contacted bmw customer relations as per recall letter from bmw of n.a. Via email and they left a voice mail that parts have not been available. Recall status also has been stating - "remedy not yet available". Recall was made in oct 25, 2018 and it is nearing 6 months but no solution or repair process has been initiated. Letter states possibility of increased risk of fire could occur if engine intake manifold has small holes due to failure of egr. Kindly please help with this untimely and unreasonable time period of repair lingering without any safety for the driver of this car. Currently no problem has occurred but feeling of driving on borrowed luck and time is not a safe one. Thank you for your help.
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