Bmw n63 customer care package: a recall b001314 that bmw refuses to call a recall. Im having problum with the car burning oil every 200 miles had fuel injectors replace twice. Car stills runs bad. My car only has 84k on it and I have had so many problums out of it oil chance has always been on time.
2011 BMW 550I fuel system complaints
Page 2 of 2: complaints 11 to 16 of 16, newest first, as owners wrote them.
Since january 2014 the fuel injectors failed and replaced two times and the vehicle is currently at the position of crtiz bmw dealership in savannah, ga since february 12/2015 to replace the fuel injectors for the third time and also to repair the seat belt malfunction on the front passenger side that were failed to work since february of 2014. On february of 2014 I have reached out to critz bmw service department and also contacted bmw of north america in june of 2014 to customer care individuals many times from over six months about the seat belt malfunction safety issue since then to have this issue fixed but I was told that bmw couldn??t duplicate or repair the seat belt. Three passengers including my wife were at risk and saw the light for seat belt malfunction warning light turned on in this vehicle while setting on the front passenger seat and I also have photos dated since february 2014. The warning indicated that the air bag won??t deploy in case of any accident and I had to stop the vehicle while driving on the highway for the passenger??s safety and I also contacted bmw emergency assistance and I was told to take the vehicle to the dealership for inspections. The critz bmw mentioned that the service department and bmw of north america are aware of the issue with the seat belt and that they are in contact to replace the seat mat on the passenger side and that there is an issue with the sensor. I was offered by bmw of north america to trade this vehicle and I told bmw that I will not trade this vehicle until its fixed since I don't want to put someones life in danger due to the seat belt issue that bmw couldn't fix and I told them that they can simply repurchase, replace or repair this vehicle. On march 12/2015 the bmw of north america couldn't duplicate or repair the seat belt malfunction on the passenger side seatbelt.
1- seat belt malfunction for passenger side not fixed after many complaints to bmw of north america and the dealership. I can't have a passenger or my wife in my car due to the seat belt safety issues. 2- fuel injectors failed and will be replaced for the third time 3- the car is vibrating at 40mph. Bmw found irregular tire wear on the front tires but I have a full warranty on all tiers with bmw that I purchased, the warranty is based on all the road hazards and the cause of the vibration is road hazards. Bmw is not replacing the tires. 4- engine makes big noise at the start after parked for 8hrs or more. 5- the backup camera is stop working sometimes and the navigation is loading slowly. I brought these issues to critz bmw dealership and also contacted bmwusa customer care but they simply could not fix the issue after many visits to the dealership. I have approximately 45 days of warranty left on this vehicle so bmwua is giving me a run around and each time supporting and backing the dealership until my warranty expires. Bmwusa and the crizte bmw dealership basically did not honor their original manufacture warranty contract to fix the issues that are still exists on this bmw. I took this vehicle to critze bmw dealership for more than five times and each time they kept it for 4 days and now for 21 days and they might keep it for another 14 days to fix the ongoing issue but the results are failing and the issue is unresolved the vehicle went for repairs this year for more than 40 days. Bmw is holding my vehicle until the manufacture warrant expires so they can't have an excuse for not fixing. I have filed a complain with better business bureau but bbb referred me to your office since ga lemon law dose not apply to a used vehicle purchased from bmw even though with original manufacture warranty.
I was driving my car and all of a sudden the entire car started shaking. I get multiple engine malfunction lights and then get a "reduced power" alert on my dashboard. The car goes into "limp-mode", which means it's incapable of going past 40-45 MPH and going anything above 25 results in violent shaking of the car. Also at red lights, the entire car vibrates. The fault was determined to be the fuel injectors in the engine, however I already knew that by simply looking up the symptoms. Thousands of bmw 5-series made between 2011-2012 have this issue, yet bmw is not recalling them, but rather fixing them on a one-by-one basis. If someone is out of warranty, like me, they are then charging nearly $6,000 for a fault that affects over 50% of 2011 bmw 550i's made! Bmw forums everywhere talk about this problem and as cars made in 2011 start running out of their warranty in late 2014, early 2015, more and more of them will start showing symptoms and consumers will be forced to shell out thousands of dollars for a fix bmw should have addressed in a mandatory recall.
I was driving on a residential street and shifted into 3rd gear. The car began to buck violently. I pushed in the clutch to stop the bucking. I was approaching an intersection. I attempted to accelerate and the gas pedal was non-responsive. The vehicle then indicated that it had a drivetrain malfunction. I was able to pull over, turn the car off and back on and drive 0.5 miles to my destination. While parked, the parking brake also malfunctioned and I was unable to turn it off. The car was towed to the dealership. There is a significant design deficiency with this vehicle. The problem with my car had to do with a broken plastic part on the water channel that leads around the trunk. The plastic cover is supposed to snap into a grommet that is in a hole, thus sealing the hole from water. In my situation, the grommet was missing. Given the design of the plastic part, there is no way to know that there is an issue without removing the plastic part. The hole that the plastic piece snaps into leads directly into the trunk. In the bottom of the trunk are sensitive electronic modules that control the fuel management system and the parking brake. There is no drain in the trunk that would allow water to leave the vehicle. My vehicle was parked in a parking lot during a rain storm. As a result of the design, I got water in the trunk, which ruined these two modules, resulting in the vehicle becoming disabled while driving. I believe that this is a significant safety issue for the following reasons: I) as a consumer, I had no idea that the electronics that enable the vehicle to manage fuel were located in the trunk; ii) the design of the water channel around the trunk seems inadequate given that any failure of the plastic shield / grommet combination would lead to water in the trunk and expose these critical components.
I have prepared a pdf document that I would like to submit as well. I can supply it at any time. Here is the short version. 10/17/13: I have the family come with me for a ride and then the vehicle begins to malfunctions and the check engine light comes back on. The vehicle is struggling to even drive at this point and I am on the freeway trying to make it to an exit. The hesitation becomes worse and worse I start to fear that I may become stranded on a busy roadway. I make it off the exit and home. 10/18/13: (d/o vehicle mileage: 29,375) I take the vehicle to concord bmw for inspection; [xxx] is the service consultant at bmw of concord. 10/19/13: (p/u vehicle mileage: 29,379) [xxx] telephones me to inform me that it was a quick fix and the vehicle was ready to be picked up. I come to sign for the vehicle and release the rental. Not even 10 minutes after I am in possession of the vehicle it malfunctions identically again. I call back to tell them I am dropping it off, once again. Returned the vehicle with (d/o 29,392 miles) 10/20/13: continued... 10/21/13: continued... 10/22/13: continued... 10/23/13: continued... 10/24/13: continued.... 10/25/13: continued... 10/26/13: continued... 10/27/13: continued... 10/28/13: continued... 10/29/13: continued... 10/30/13: continued... 10/31/13: continued... Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
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