Subject: transmission failsafe issue on bmw 745 I've been having electronic transmission failsafe errors on my vehicle for the past 2 years. Bmw of manhattan couldn't replicate the problem twice within a 2 year period. No one wants to do anything about it but my vehicle stalls, loses gears and doesn't start. These faults occur every week right now. This is a very common issue on these cars and bmw doesn't want to do anything about it! When I had the warranty on the vehicle they didn't do anything and now that the warranty has expired they don't want to do anything either. This is dangerous and hazardous for driving and needs to be looked at before someone will get seriously hurt. Please contact me for more details if needed at [xxx]. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
2002 BMW 745I transmission complaints
Page 2 of 2: complaints 11 to 17 of 17, newest first, as owners wrote them.
Vehicle: 2002 bmw 745i 7 series 2002 bmw 745i was the first release of this new model and the manufacturer (bmw) is aware of the serious problems and have acknowledged and fixed them in the later models on 2/2/10, I took my car in to weatherford bmw for service due to a transmission failsafe failure check engine problem and informed that this is one of the known 2002/2003 7 series bmw problems. On 2/4/10, I was told that the car is fixed and test driven. I drove the car for a total of 10-15 miles when the same problem with the failsafe failure and check engine light recurred. I called bmw of northern america and a representative on 2/9/2010. She took my complaint and informed me that bmw is aware of the problems with the 2002 and 2003 7 series model and did extend warranty for all owners for 6 months to help fix such problem. I informed her that I was not aware of the known problems and of the warranty extension. She checked the car history and informed me that the ownership record was never changed to my name, and she then changed it. A representative further informed me that a committee is setup by bmw that decides when and who to grant a onetime assistance at no cost. She then asked if I have benefited from bmw assistance in the past, to which I answered no. A representative then said in a case such as mine, the decision making committee can only extend this offer once. I further that bmw warranty precludes owners of the 7 series from tampering with the transmission as it is sealed. Since bmw warranty cover up to 100,000 miles and my car is only 90,000 miles. A representative called me on 2/18/2010 that bmw has declined any assistance to me without reason. Bmw acknowledges known safety problems with the 2002 and 2003 745i models that required extension of warranty to some owners. I cannot afford to fix the car and need assistance or an extension of the warranty offered to other owners.
The vehicle jams into 1st gear when coming to a stop. Occurs just about every time the vehicle is stopped after high speeds. The vehicle's mechetronic module, transmission computer, was replaced at over 3,000 dollars.
I took my car to bmw service dept. In march and april to get my car serviced for scheduled service and for the "check engine soon" light displayed. Immediately following the service I experienced my car hesitating to start and also sounded rough and idled. I called the next morning and spoke with a service advisor about my car and he said to bring it in. I stopped there on my way to work the next morning and they started my car and asked me what type of gas I was using and I said exxon. I was told that I probably got a hold of some bad gas and when I asked what should I do, I was told that I should wait until about 7-8 fill ups to allow the gas to burn out and if I still experienced the problem to bring it back. The service advisor informed me that bmw recommends using texaco gas with techron. Recently, I was traveling out of town with my two nephews in my car in the fast lane on route 95 south when I heard a sound that resembled a car back firing and then felt my car lose power which was one of the most frightening situations that I've ever experienced. I drifted to the side and noticed on my display my car read "transmission failsafe mode" and would not engage in drive even though it was still running and the "check engine soon" light was displayed. I had my car towed home because the service department was not open. The following week I had my car towed to the bmw to perform a diagnostic test and told them to notify my husband of the results. My husband was told that the diagnostic codes were due to a bad mechatronic unit, but there were recommending replacing the transmission to the tune of $12,000 (remanufactured) due to being changed in 2004. I was infuriated by the fact that the service manual says that the transmission should be serviced at 1000,000 miles, and there was no indication nor was I notified by bmw that needed to take place. To be placed in a dangerous and potential fatal situation at my cost is unacceptable.
While decelerating at a red light or stop sign, vehicle suddenly accelerates, throwing passengers against the seats and dashboard, back and forth. This is an unsafe situation to both the driver and passengers !.
Vehicle has had multiple failure of the transmission, fuel delivery related malfunctions including failed and rupture fuel lines, multiple problems with various controls in dash, it has been at dealer over ten times during the first year and it still malfunctions.
When decelerating vehicle makes a sudden acceleration into traffic throwing passengers against the seats. Mr
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