The contact owns a 2023 BMW X1. The contact stated while driving 45 MPH, the contact felt an abnormal thud coming from the vehicle. The contact stated that the brake pedal depressed all the way to the floorboard before the vehicle was able to come to a complete stop. The contact stated that several unknown warning lights were illuminated. The vehicle functioned as intended while driving to the residence. The vehicle was towed to a dealer where it was diagnosed that the ESC had failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The contact stated that the vehicle was repaired three times in a year under the federal safety agency Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic). The failure mileage was 21,730.
2023 BMW X1 driver assistance complaints
Page 2 of 2: complaints 11 to 40 of 40, newest first, as owners wrote them.
The contact owns a 2023 BMW X1. The contact received notification of the federal safety agency Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2023 BMW X1. The contact received notification of the federal safety agency Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
I am filing this complaint regarding the unresolved safety recall for the Integrated Brake System (IBS) on my 2023 BMW X1. The recall, issued in February 2024, addresses critical safety issues, including the potential loss of power brake assist, Antilock Brake System (ABS) failure, and compromised Dynamic Stability Control (DSC). These defects increase the risk of accidents, particularly in emergency braking situations or poor driving conditions. Since the recall’s announcement, BMW Corporate has repeatedly confirmed that no official remedy is available, most recently in December 2024. However, my original dealership, BMW of Norwood, recently contacted me and claimed they could perform the repair immediately. This is contradictory and suspicious, as I had escalated the issue to BMW Corporate earlier in the week and mentioned my intent to seek legal counsel. Additionally, I have attempted to appraise or trade my vehicle multiple times since August 2024, but the recall has made this impossible, leaving me with financial and safety concerns. The dealership’s sudden claim that parts are available, without issuing a formal notice or providing documentation, raises concerns about improper recall handling or miscommunication between BMW Corporate and its dealerships. This delay, coupled with inconsistent information, leaves me and other affected customers at ongoing risk. I respectfully request that the federal safety agency investigate BMW’s handling of this recall, ensure a consistent remedy is made available to all affected vehicles, and confirm that proper communication and compliance protocols are followed. Desired Outcome: 1.Investigate BMW’s recall handling and determine if a remedy exists. 2.Ensure consistent and accurate communication about recall remedies. 3.Require BMW to provide official documentation to affected customers when the recall is resolved.
The contact owns a 2023 BMW X1. The contact stated while driving 60 MPH in the middle lane of a freeway, the electronic parking brake engaged unintendedly, causing to vehicle to jerk to a stop. The electronic parking brake warning light was illuminated. The contact depressed the accelerator pedal and resumed normal driving; however, the failure recurred intermittently while driving. The contact was able to pull over to the side of the road. The contact stated that upon turning off and restarting the vehicle, the vehicle operated as needed while driving to the residence. The contact received notification of the federal safety agency Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); and the vehicle was taken to the dealer, where it was determined that the failure was related to the recall. The vehicle was repaired; however, the contact was concerned about the safety of the vehicle. The manufacturer was not notified of the failure. The failure mileage was approximately 11,000.
The contact owns a 2023 BMW X1. The contact received notification of the federal safety agency Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The touch screen on the passenger side wasn't functional - it was completely black except for a small BMW logo. Tried turning off the car and turning it back on, but that didn't solve the problem. As a result I was unable to change the temperature/AC, use navigation or the back up camera - important safety and comfort features. A few hours later when I returned to use the car it was functioning properly. The issue continued, and on August 15, 2024 the car was brought to the service center for evaluation (car was dropped off while the screen was black) - car was evaluated, reset and returned on 8/16 claiming the issue was resolved. (2 days) However: When we got the keys and pulled the car into the driveway the screen was black, again! The following week, the car was returned to the service center - issue could not be recreated so BMW agreed to replace the entire computer system. Today, when dropping off the car for the integrated breaking system recall, I was offered an x1 loaner from the dealership. When I turned on the car it also had a black screen on the passenger side - needless to say I requested another vehicle!
The contact owns a 2023 BMW X1. The contact received notification of the federal safety agency Campaign Number: 24V104000 (Service Brakes, Hydraulic, Electronic Stability Control - (ESC); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2023 BMW X1. The contact received notification of the federal safety agency Campaign Number: Â 24V104000 (Â ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.
A deer was standing ahead in the road and I began to brake! I was only going 25-30mph. The brakes were hard to push and it felt like something was malfunctioning eventually hitting the deer straight on!!! The Automatic Braking System did NOT work, the forward collision warning did NOT work and the BRAKES did not work after pressing hard to brake to avoid a collision!!! I have had this BMW for over a year and have had several recalls that the dealership fixed EXCEPT for the IB recall issued on 2/12/24 that they still have NO REMEDY!!!!!!! Not only is this a MAJOR safety issue that I've expressed to them many times- the worst has happened now and my braking system FAILED causing a collision!!! The Phil Hughes service dept. has lied about filling my washer fluid and that the faulty battery issue was due to it sitting too long! I drive this car EVERY DAY!! They also did not even disclose to me that there were faulty sensor issues when I had it serviced recently!! I do NOT trust them at this point!! Just this past week my check engine light went off and on. My husband unscrewed and screwed on the gas cap - the light was still on and then just went off as I was driving the next day! My battery still goes completely dead for unknown reasons....... I DO NOT FEEL SAFE!!! I am disabled from being rear-ended from a tractor trailer 4 years ago and this car has completely TRAUMATIZED me all over again and I will not drive this BMW ever again!!
The contact owns a 2023 BMW X1. The contact received notification of the federal safety agency Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2023 BMW X1. The contact received notification of the federal safety agency Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted and made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available.
The contact owns a 2023 BMW X1. The contact received notification of the federal safety agency Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving approximately 70 MPH, the contact noticed an abnormal burning odor. The contact stated that the driver's side foot well was becoming hot. The contact stated that there was no warning light illuminated. The contact pulled over and allowed the engine to cool down. The contact stated that the brake pedal required more effort to depress, and the vehicle was taking longer to slow down. The contact stated that the failure was a recurring failure. The contact had taken the vehicle to a dealer and was advised that the parts to repair the vehicle were not available. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2023 BMW X1. The contact received notification of the federal safety agency Campaign Number: 24V104000 (Electronic Stability Control, Service Brakes, Hydraulic) however, the part to repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2023 BMW X1. The contact received notification of the federal safety agency Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. Parts distribution disconnect.
The rear cross traffic alert does not work. It gives no indication or sound when a car or human drives by. I nearly got into an accident multiple times. When mentioned to my service manager, they tested backing up into a curb and not "cross traffic". They thought it was not a problem, but when I explained the issue of rear cross traffic I was told to bring my vehicle in and that there is a fix. When asked why this doesn't work, or if this is a software update that was missed I was told that they do not know. Only that it is something that they can " add " to my vehicle. No clear explanation.
The contact owns a 2023 BMW X1. The contact stated that while reversing out of a parking space at slow speeds, there was an abnormal thud, prompting the contact to depress the brake. The contact then became aware that the brake was not functioning properly. The contact stated that the brake pedal depressed all the way the floorboard before the vehicle came to a complete stop. The service brake and check engine warning lights were illuminated. The vehicle was towed to the dealer but was not yet diagnosed. The vehicle was not repaired. After investigating the failure, the contact related the failure to the federal safety agency Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); the VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 14,000.
The contact owns a 2023 BMW X1. The contact received notification of the federal safety agency Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2023 BMW X1. The contact received notification of the federal safety agency Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Recall has been ongoing since February. Received notice and letter that remedy was available and took the car to dealer. Remedy was implemented but it still shows as an open recall. Sees like the manufacturer has failed to remedy or is not able to.
The contact owns a 2023 BMW X1. The contact received notification of the federal safety agency Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 10 MPH and attempting to depress the brake pedal, there was an excessive amount of pressure on the brake pedal while attempting to stop the vehicle. The contact stated the brake pedal felt as if the Power Brake Assist had failed. The failure occurred a second time while driving approximately 45-50 MPH. The contact stated that the Parking Brake Malfunction message was displayed on the instrument panel. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 7,000. VIN tool confirms parts not available.
The recall number for the incident is 24V‑104. The car was recalled in February and the recall repair was completed May 2, 2024. The car is currently at BMW and is available for inspection.BMW has confirmed that the parts they replaced in May malfunctioned. They claim that some of the recall parts had a mechanical problem and that the recent repair, July, was done with parts that had been inspected. On July 22, 2024, I was backing up and when I braked the car jolted as if I hit something and the computer screen showed ABS and parking brake malfunction. When I engaged the brakes they were hesitant and took a long time to stop the car. Fortunately, I was in a parking lot with no cars around so there was ample space for the car to come to a stop. Had I been on the highway or main road, I would have been in an accident as I would not have had enough distance to stop.
The contact owns a 2023 BMW X1. The contact received notification of the federal safety agency Campaign Number: 24V104000 (Electrical Stability Control (ESC), Service Brakes); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2023 BMW X1. The contact received notification of the federal safety agency Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2023 BMW X1. The contact received notification of the federal safety agency Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2023 BMW X1. The contact stated that she would lose control of the vehicle while attempting to engage the parking brake with the check engine and a brake sensor warning lights illuminated. The contact was able to restart the vehicle, but the failure persisted. The vehicle was towed to the dealer where the vehicle was diagnosed with a failure with the power brake assist. The contact was informed that the power brake assist needed to be replaced. The vehicle was not repaired. The contact received notification of the federal safety agency Campaign Number 24V104000 (Electronic Stability Control, Service Brakes) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 7,000 VIN tool confirms parts not available.
The contact owns a 2023 BMW X1. The contact received notification of the federal safety agency Campaign Number: 24V104000 (Electronic Stability Control - ESC, Service Brakes) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2023 BMW. The contact received notification of the federal safety agency Campaign Number: 24V104000 (Electronic Stability Control - (ESC), Service Brakes) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2023 BMW X1. The contact stated while driving 50 MPH and depressing the brake pedal, the vehicle failed to respond, swerved, and came to a complete stop in the middle of the highway. The traction control, ABS, and check engine warning lights were illuminated. Additionally, the messages "Warning" and "Computer Error Fault" were displayed. The contact stated that the vehicle failed to shift into gear while attempting to drive. A Police officer blocked the vehicle until the vehicle was towed. The vehicle was towed to the dealer, where it was diagnosed, and the dealer determined that the failure was related to the federal safety agency Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was not yet available. The contact had not yet received the recall notification. The dealer informed the contact that the vehicle was temporarily repaired and test-driven and that the vehicle was safe to drive. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 14,000. VIN tool confirms parts not available.
The contact owns a 2023 BMW X1. The contact received notification of the federal safety agency Campaign Number: 24V104000 (Electronic Stability Control, Service Brakes) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
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