2009 BMW X5 SAV: fuel pump failure

Filed Mar 3, 2023 · Engine · 103,000 miles · CA

The contact owns a 2009 BMW X5. The contact stated that upon turning the heater on, there was a strong burning odor coming from the A/C vents. There was no warning light illuminated. The vehicle was taken to the dealer where the failure was diagnosed as a burning oil odor. The vehicle was taken to an independent mechanic, where the intake gasket was replaced; however, the failure persisted. The vehicle was taken back to the local dealer, where it was diagnosed that the failure was related to the fan relay. The vehicle was not repaired. The contact later received notification of the federal safety agency Campaign Number: 22V119000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact contacted the local dealer and a second dealer, Hansel BMW of Santa Rosa (2925 Corby Ave, Santa Rosa, CA 95407), and was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The mileage was approximately 103,000. The VIN was not available. The consumer stated the dealer replaced the fuel pump under the recall.

Filed Nov 16, 2017 · Engine, Fuel system · 110,000 miles · MO

I am writing in regards to a technical service bulletin / recall from bmw si b16 0102 which I obtained from the federal safety agency website. My bmw, [xxx], was showing an emissions fault code related to the part addressed in the unlimited age/mileage tsb. I went to the dealer regarding this item to figure out what can be done at around 110,000 miles in april of 2017. I was informed the part is not in stock. When I returned in june to see about the service being done, I was, again, told the part was not in stock - and that I also do not qualify as the vehicle now has 130,000 miles, and the new bulletin has a mileage cutoff of 120,000 miles. I was informed I could contact bmw directly and discuss a 'hardship.' upon contacting bmw directly, I was informed that they would not do anything to help. I am attaching the original tsb and updated tsb for the diesel exhaust fluid issue. I am also attaching the response from bmw. Additionally, my vehicle is now exhibiting problems with the high pressure fuel pump, another covered emissions item for unlimited mileage; and am not seeing any resolve for that. The tsb is attached. [xxx] [xxx] [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).'

Filed May 21, 2017 · Airbags, Fuel system · 63,000 miles · PA · fire

This SUV has 3 safety recalls. Both the airbags are in the takata and the fuel pump creates and extreme risk to me and my family's life. I do not understand why bmw is as a company is keeping these faulty cars on the road. Every time I get in it I am nervous and afraid for my life. Now my wife and kids do not drive with me in the car. It has become a huge burden. It is shameful that bmw but even more so that our government will allow these unsafe cars on the roads. Every time I talked to bmw they try to down play the issue. But I simply can't continue to drive this car and it's unfair to me because dealerships won't even take it due to the safety recalls. I keep smelling fumes from the car and I believe these cars also have additional defects with the radiator to add to the issues already explained above. Today the car stalled and I saw smoke from the hood. I don't know if it was related to the fuel pump situation but it's so annoying and frustrating that bmw is waiting for people to actually die before they will address these defects in their cars!!!! Unreal!

Filed Feb 14, 2017 · Airbags, Fuel system · 120,000 miles · MA

I did received a recall letter about my front driver airbag module in march 2016 and immediately contacted bmw of cape cod mass and as a answer they said that the part is not available in the moment and I will get second letter when it is available and ready for replacement. It has been almost a year and there is still no answer. Now I get second recall letter about the fuel pump in my fuel tank. I do travel every week from cape cod mass to new york and there is strong smell of gasoline in my car on long distance travel, but according to bmw cape cod I will have to wait for the part to be available and just need to get used to the smell. I try to call and ask to order the parts that need to be replaced from the recall letters and from the parts department replied that they can get the parts in a day or two as long as I am buying it as a regular customer, but as soon as I try to get the parts replaced as a recall I get a answer that the parts are not available at the moment. When I contact bmw of cape cod mass the only thing I get is that I have to wait for another letter - I have never been asked for my name, car VIN or any other info, and looks like there is not intend this recall to be fixed. I am concerned about my safety and would like this to be fixed up. Thank you.

Filed Nov 15, 2016 · Airbags, Fuel system · MD

I received 2 recall notices regarding this car; the air bag recall was issued on 2/5/2016 and the fuel pump recall was issued on 10/13/2016. No one representing bmw has contacted me yet to have these potentially life-threatening issues resolved. I feel that bmw should escalate their recall resolution process to fixing these recalls within weeks, not months. It has been too long to wait - especially considering I am one head-on crash away from being killed by flying shrapnel from the air bag, or having my car seize suddenly at 65 MPH because the fuel pump stopped working. These recalls are not cosmetic - they're very serious safety issues and need quick resolution.