Tl* the contact owns a 2012 bmw x5. The contact stated that while the vehicle was being reversed, the steering wheel seized and difficult to maneuver. The vehicle was towed to faulkner bmw located at: 1530 manheim pike, lancaster, pa 17601, (717) 569-4269, to be diagnosed. The contact stated that the idler pulley bolt fractured and needed to be replaced. The vehicle was not repaired. The vehicle was previously repaired under the federal safety agency campaign number: 12v550000 (steering, engine and engine cooling). The manufacturer was notified of the failure. The approximate failure mileage was 140,000.
2012 BMW X5 steering complaints
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After receiving 3 recall notices in the mail regarding air bags early 2017 and most recent august 2017 recall regarding front driveshaft's universal joints, I have attempted to contact my bmw dealer in hollywood about the defected parts being replaced. There are times they do not even pick up the phone or they just say the parts are not ready without any follow up regarding estimated time frame or call back. What is the purpose of these recall notices if the dealers are not efficient enough to replace the parts?
On july 31st 2017, the bolt securing idler pulley and alternator sheared. Battery charge malfunction light came on followed by loss of power steering. Looking at my service record, I see that this same bolt was subject to a recall in january 2013 when car was at 12332 miles. The car is now at 63456. Also noted on bmw owners web site that many other owners of this e70 series design have had the same repeat problem. Bmw dealer in ct performed the latest repair and offered no explanation, except that their work is guaranteed for 2 years. Original recall performed by dealer in raleigh nc where car was purchased new has advised me to post this report and call bmwna. I am waiting to hear back from them, but first discussion was not good. They claimed that they did not have a record of this as a continuing problem and would not be able to give me any assurances that it would not happen again. I note that the part number of the new bolt just installed is the same as the old bolt installed in 2013. We were very lucky not to be involved in a serious accident and without some clear assurances that bmw understand how to fix this continuing problem I am very worried about driving the car. At the time of the bolt failure we were driving at about 20mph through the center of the town of stratford ct and just managed to pull off the road into a train station parking lot.
Making a sharp turn result in vibration
In 2012 a recall was issued for this car and the work was performed at the dealer. On 12/16/2016 the steering failed wile the car was in operation. It was returned to the dealership for repair on the same part as before. My investigation showed there were more than one steering failure in that time period concerning the same model, engine and everything but a 2011 model. I paid out of pocket to have the repairs completed because I need transportation, however bmw is claiming that once the work is completed and after time of warranty they are no longer responsible. I feel this is a serious safety concern and bmw will bill customers for the work even if they are replacing the equipment with faulty parts. I was fortunate that I wasn't driving fast and the weather was nice or I could have had a serious accident with no steering..
Shudder or vibration felt on steering with front wheels turned to right or left. Vibration felt when moving forward from a stop position or backing up with front wheels turn to either side. I initially thought it was the tires but it is getting worst even with the new tires.
Tl* the contact owns a 2012 bmw x5. The contact stated that the check engine, brake light, and tire pressure warning indicators illuminated. The vehicle was taken to the dealer where it was diagnosed that the oil pan gasket and power steering pump had leaked and needed to be replaced. The contact had the software updated; however, the power steering pump and oil pan gasket were not replaced. The manufacturer was not notified. The failure mileage was not provided.
Tl* the contact owns a 2012 bmw x5. While driving at 15 MPH, the instrument panel lights illuminated and the vehicle stalled. The vehicle was towed to the contact's residence. The contact also mentioned that the power steering belt failed. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 61,000.
While driving the front wheels will automatically follow a rut in the road causing the vehicle to swerve unexpectedly to the left or right. My wife had rheumatoid arthritis in her hands and cannot drive the vehicle for fear of an accident. When we test drove the vehicle the dealer gave us a different model without the aggressive suspension - the vehicle drive beautifully. When we arrived back at the dealership the dealer had this model on the floor and offered us a "deal" to purchase it. However, they did not make us aware of the profound difference in the handling. Now at 7000 miles the front tires need to be replaced. Dealer says we may have hit a curb. I searched online and found another owner who complained about the same problem. According to his letter he was on the way home after purchasing the vehicle and it "took off all over the road." he drove back to the dealership to advise them that the vehicle was dangerous. He finally, with approximately 5000 miles traded the vehicle in. We asked the dealer if they would trade it for the model we test drove. They said because it was registered they would only give us $45k. We had just paid $62k for it. My daughter recently borrowed the car, and decided it was too unsafe to drive. There is something terribly wrong with the steering/suspension on the x5 sport activity. Please look into to it. We fear that when driving on the freeway, we will eventually collide with a passing vehicle due the problem. My wife simply refuses to drive the car citing it is simply too dangerous - she is right! On the website "tire rack" there is a disproportionate number of x5 owners who are fuming about tire wear on the subject vehicle. Most seem to achieve no more than 10k miles.
The vehicle sporadically suffers from engine failure when executing a sharp turn. This has happened so far on three separate and distinct instances during its first 1,000 miles of service, under the operation of two different drivers, with several passenger witnesses on one occasion. When these failures happen, the vehicle engine stalls or otherwise shuts itself off, which leads to loss of power steering in mid-turn and loss of braking. The only way to recover control of the vehicle is to let it coast to a stop, then put the vehicle in park, then push the ignition button to re-start the car.
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