The contact owns a 2017 BMW X5. The contact received a recall notification for the federal safety agency Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
2017 BMW X5 fuel system complaints
Page 2 of 2: complaints 11 to 21 of 21, newest first, as owners wrote them.
The contact owns a 2017 BMW X5. The contact received a recall notification for the federal safety agency Campaign Number: 21V586000 (Fuel System, Diesel). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The part was not available for repair. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2017 BMW X5. The contact received notification of the federal safety agency Campaign Number: 21V586000 ( FUEL SYSTEM, DIESEL ) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 30 mph when attempting to accelerate the vehicle when the vehicle suddenly lost power and the fuel pump failed. The contact was able to maneuver and coast the vehicle to the side of the road. They then had the vehicle towed to the dealer. The contact stated that when the vehicle was towed they learned that the gear shifter was locked in position. The approximate failure mileage was 29,000. Vin tool confirms parts distribution disconnect.
The contact owns a 2017 BMW X5. The contact received notification of the federal safety agency Campaign Number: 21V586000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 30 MPH and attempting to accelerate, the vehicle suddenly loss power, and the fuel pump failed. The contact was able to coast the vehicle to the side of the roadway. The vehicle was towed to the dealer. The contact stated that when the vehicle was towed, he learned that the gear shifter was locked in position. The approximate failure mileage was 29,000. Parts distribution disconnect.
The contact owns a 2016 BMW X5-Diesel. The contact received notification of the federal safety agency Campaign Number: 21V586000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact spoke with a dealer, and the dealer confirmed that part was not yet available. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available.
On July 30, 2021, my 2017 BMW X5 35d, which had only about 49,000 miles on it and which had been serviced only six weeks before, died without warning. My son and I could have been killed. The car went into Park and had to be towed on a flatbed to the dealer. After 5 days of no word, the dealer falsely accused me of putting gasoline in my diesel vehicle. The dealer eventually determined that the high-pressure fuel pump had failed, which caused exactly the problem listed in BMW's July 29, 2021 recall notice to its dealers: it caused metal fragments to contaminate the entire fuel system. BMW initially advised me that it had no "recall remedy," but when it did, it would replace the fuel pump but would not repair the nearly $13,000 in damage to the fuel system that the fuel pump failure caused. BMW eventually relented and advised it will complete all repairs caused by the fuel pump failure. But it has declined to reimburse me for the "overage" charges I've incurred in towing the vehicle to the dealer and in connection with the rental vehicle they obtained for me. And of course, not a single apology for the harrowing experience that could have resulted in our deaths, nor for the considerable inconvenience caused by this defect that BMW has known about for years.
The car stopped without any warning 3 time in the middle of the road while driving my wife and kids inside the car. I consider very lucky this happened on county road two time and ones in the shopping center parking lot, instead of middle of the highway. I have taken the car to the dealership for the second time they are still trying to figure out what's wrong with gauges. Last time it happened was 11/13 while my wife was driving with the daughter to doctor's appointment, gas reading shows above 1/4 tank and 146 miles remaining (I have pictures of the cluster). But the car abruptly stop twithought any warning which will be a deadly situation if happened in the highway. The reason for it to stop was no gas in the tank though it gives a reading of over 1/4 tank 146 miles remaining. My last visit to the dealer was about a month back and I was told they replaced the gas tank and the sensor inside the tank which was covered under vehicle warranty. I feel very unsafe driving this car, I have reported the issues bmw na customer service and the car is with bmw of rockville.
While my wife was driving to work the vehicle lost power and stalled. She had just turned off the highway, and onto a side street. She was stuck in the middle of the road and had to be towed. The vehicle would not re-start and would not engage to neutral, so the tow truck driver had to use skid blocks. Bmw inspected and found the fuel pump had failed and contaminated the entire fuel system with swarf. This leaves the driver and vehicle in a dangerous position as the vehicle completely stalls with no prior warning.
Recall 18v755000 exhaust gas recirculation module cooler leaks and mixes with diesel soot causing melting of the this specific recall has not been addressed. Numerous calls have been made to bmw to see the status of the repair, but they cannot/wiil not/do not provide any information. I think that 6 months is sufficient time to make a part available for a safety recall. When we speak to bmw they are not forthcoming at all on any timeline. Quite frankly, 8 months with an open safety recall is not ok by any measure. I do not know what a reasonable timeline would be. But I would think 3 months max makes sense. This is not currently my vehicle. It is a vehicle I am attempting to assume the lease on. Bmw will not allow the transaction to occur sinse there is an open recall. But they are less than helpful. Current lessor truly wants to let me assume the lease. I am hopeful there can be a solution effected here.
While driving on city street, vehicle lost power and stalled. Was able to keep the vehicle rolling into a parking lot. Would not re-start and would not engage to neutral following emergency park release procedure. Bmw inspected and found catastrophic fuel pump failure that sent particles into fuel system and injectors. The vehicle is a 3.5d diesel model. Other owners of similar vehicles have complained about same issue and re-occurring after warranty repair. This leaves the driver and vehicle in a dangerous position as vehicle completely stalls with no prior warning.
We were in our 2017 bmw x5 diesel driving on highway 14s in santa clarita, ca on the 17th of nov 2017 at 1:30pm . Accelerated to pass a car, felt a sudden surge, drivetrain malfunction indication came on, indicated safe to proceed at a moderate speed. Attempted to accelerate, no response. Was able to coast to the right median between the freeway and the on-ramp away from on-coming cars. Bmw came to a complete stop and was not able to start. Contacted bmw assist, was informed that it would be about a 3 to 4 hour wait for the tow vehicle. Tow vehicle arrived at 2:45 pm, unable to put x5 in neutral, had to use skid plates to get x5 onto the tow vehicle. Got the x5 to the dealership at 3:20pm, inform the consultant what happened and left the x5 there. Consultant called on monday and informed us that the high pressure fuel pump was the issue and that brass shaving from the fuel pump contaminated the system, informed us that they were going to replace anything from the back to the front of the vehicle that was effected by the fuel pump.
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