I have a 2019 BMW x5. My starter failed and I got a notification at the same time through my BMW app that there was a safety recall "RE: Recall 24V‑576: Engine Starter – B12 05 24". The recall instructs the dealer that the Correction is "DME software update that will prevent the engine starter from being overloaded". This is all fine. It then gives the instruction "Note: Some vehicles may also be affected by the following technical campaign: 0012240600 Check and, if necessary, replace starter motor Please ensure that, if possible, both technical actions are processed at the same time." My issue is that the initial Recall is the clear issue causing the starter failure and they have acknowledged this in the technical campaign following. However, my vehicle's VIN is not included in the technical campaign that instructs them to replace the starter even though it was their negligence which caused the failure which they have acknowledged. What component or system failed or malfunctioned, and is it available for inspection upon request? No I paid to have the starter replaced. How was your safety or the safety of others put at risk? Me and my vehicle were left stranded, sometimes In the road due to auto start, multiple times. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, by the dealer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, inspected by the dealer. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No there were no warnings.
2019 BMW X5 engine complaints
Page 3 of 3: complaints 41 to 64 of 64, newest first, as owners wrote them.
Oil pressure warning
I received an Important Safety Recall notice indicating that a manufacturing defect could cause my vehicle to catch fire. I brought the car to New Country BMW in Hartford, CT to have this corrected and was advised that I would be charged $2,200 to replace the "TCB" in order to address the safety recall. This does not seem right to charge me to correct a safety defect mandated by the federal safety agency. The vehicle is owned by and registered to Slade & Company, LLC. Please advise.
Our 2019 BMW X5 triggered a warning light requiring us to pull over immediately and tow the vehicle to the nearest dealer. It currently has 35,000 miles and the dealer informed us that the oil pump failed. After research and discussion with the dealer this has occurred with multiple 2019 X5's at that particular dealer as well as others. BMW has not issued a recall or extended warranty for the oil pump that is included in the B58 Engine. That particular oil pump has casing that is made of plastic that is known to fail. In the 2020 model they then replaced that casing with metal. It is clear BMW knows of this issue and is not taking action to ensure the consumer's safety and investment is addressed.
Starter: The vehicle did not start at 44,000 miles. The local repair shop replaced a new starter for $1,100
The contact owns a 2019 BMW X5. The contact received notification of the federal safety agency Campaign Number: 24V576000(Electrical System, Engine and Engine Cooling). The vehicle was taken to the dealer where it was discovered that the recall software update remedy could not be completed due to the telemarket control module failing and needing to be replaced prior to the recall remedy. The vehicle was not repaired. The manufacturer was made aware of the issue and referred the contact to the federal safety agency Hotline to file a safety complaint. The failure mileage was 60,000. Parts distribution disconnect.
The contact owns a 2019 BMW X5. While the contact's wife was stopped and sitting in the drive-thru, the vehicle shut off. The vehicle was restarted; however, the vehicle failed to start as intended. In addition, the contact stated that the failure occurred while his minor children were inside the vehicle. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure. The contact received notification the federal safety agency Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling). The manufacturer was not made aware of the failure. The failure mileage was approximately 68,000.
At 112,589 miles the oil level is never reaching full capacity, replaced oil levelling sensor, that did not resolve issue. Dealer stated oil pump starting to fail.
The contact owns 2019 BMW X5. The contact stated that the vehicle was designed with the engine Auto Start/Stop system. The contact stated while at a complete stop and releasing the brake pedal, the engine failed to restart automatically. The contact stated that upon depressing the Push to Start button, the vehicle failed to start. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the starter needed to be replaced. The vehicle was repaired. The contact later received notification of the federal safety agency Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling) which the contact related to the failure. The manufacturer was contacted for reimbursement and referred the contact to the dealer. The vehicle was taken to the local dealer, where it was inspected, and the dealer confirmed that the independent mechanic had installed the correct part; however, the dealer later informed the contact that the manufacturer had denied the claim for reimbursement. The failure mileage was approximately 140,000.
The contact owns a 2019 BMW X5. The contact received notification of the federal safety agency Campaign Number: 24V576000 (Electrical System; Engine and Engine Cooling). The vehicle was taken to the dealer and the recall repair was performed. The contact stated that after the repair was performed, the vehicle failed to start after several attempts. The contact was eventually able to start the vehicle and the vehicle was driven to the dealer. A diagnostic test was performed, and it was determined that the starter was weak and needed to be replaced. The contact was referred to the manufacturer but was offered no assistance. The contact was then referred to the federal safety agency Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 50,000.
The contact owns a 2019 BMX X5. The contact stated while parked, the vehicle stalled; there was an abnormal odor coming from the outside of the vehicle. No warning light was illuminated; however, the "Engine Overheating" message was displayed on the instrument panel. The failure occurred on several different occasions. The vehicle was taken to a dealer where it was diagnosed that the vehicle needed to be reprogrammed. The vehicle was repaired however, the failure still occurred. The vehicle was towed back to the dealer to get a diagnosis; the contact received a diagnosis stating that the starter motor needed to be replaced. The contact did research and was made aware of the federal safety agency Campaign Number: 24V576000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING) however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 65,397.
Reference recall No. 24V‑576, I believe the issue reported in the recall is related to the 'Auto Start' feature of the vehicle. As a result of this failure, the safety issue can be much serious than what is stated in recall. In addition to the electrical overload of the starter, leading to risk of fire, the vehicle will not start, unable to shift out of Park therefore, potential of stranding the vehicle and the passengers in the middle of the road. The following occurred on [XXX]. at 2:30pm, we( my wife, 2 daughters and I) were traveling [XXX] in Tracy, in the fast lane in our 2019 X5. Auto Start feature was active, when I pressed on the gas pedal, engine suddenly turned off. The car would not start. There was no warning or any error message. We were stuck in the middle of the fast lane in heavy traffic and cars were passing on the both sides, making it impossible to be even get out and walk to safety. I tried to restart the car multiple times with success. We felt in danger of being struck by another vehicle. Luckily, the CHP was a few minutes behind us and stopped to help us. We tried to put the vehicle in Neutral so it can be pushed out to the side and not block traffic. I called the East Bay BMW and the Road Assistance for help with putting the vehicle in Neutral but I was told it can’t be done. The CHP (2 officers) and I tried to put the car in neutral but without any success. I with EastBay BMW and was told that noting can be done to put the vehicle in Neutral. The only way to shift the car in Neutral is from under the car and requires a mechanic . There was electrical burning smell coming from the engine compartment. The vehicle was towed to the EastBay Dealership in Pleasanton, CA. Upon inspection, the Dealer stated the issue is due to bad battery and it caused the starter to overload as I attempted to start the car. I was told that none of it's covered by warranty and I had to pay for the repairs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 5
The contact owns a 2019 BMW X5. The contact stated that after starting the vehicle and driving at an undisclosed speed, the vehicle made abnormal sounds. No warning light was illuminated. The vehicle was taken to the dealer, where the contact was informed that the engine oil pump needed to be replaced; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the federal safety agency Hotline. The failure mileage was approximately 78,000.
plastic oil pump housing/internals start to deteriorate and get metal debris into engine. 2019 ONLY.. bmw silently fixed this issue in 2020 models leaving anyone with the previous year stranded
The contact owns a 2019 BMW X5. The contact stated that the vehicle failed to start. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the starter had failed, causing the battery failure. The contact was informed that the starter and battery needed to be replaced. The vehicle was repaired. The contact stated that after the vehicle was repaired, the contact became aware of the federal safety agency Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling); which the contact related to the failure however, the part to do the recall repair was not available. The contact called the dealer, and it was confirmed that the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was 67,000.
The contact owns a 2019 BMW X5. The contact stated while the vehicle was parked, the vehicle failed to start. Additionally, there was a burning odor on the inside and outside of the vehicle while the vehicle was occupied. The contact stated that the VIN was not included in the federal safety agency Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling). No warning light was illuminated. The vehicle was not drivable and was towed to an independent mechanic who diagnosed the vehicle with starter failure. The vehicle was towed to a dealer and the dealer confirmed that the starter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was included in the recall; however, the contact had not yet received the recall notification letter. The failure mileage was 43,699.
The contact owns a 2019 BMW X5. The contact stated that while at a stop light, the vehicle suddenly shut off and failed to restart. During the failure, the message "System Overheated" was displayed. The vehicle was towed to the local dealer who replaced the battery, but the failure persisted. The vehicle was taken back to the dealer who diagnosed that the starter motor was faulty and needed to be replaced. The starter motor was replaced, and the failure was remedied. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the federal safety agency Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 41,000.
Dear Sir This is regarding my 2019 BMW X5 VIN [XXX] , purchased on 5/28/2019 from BMW Orland Park IL. I encountered ‘Reduced engine power’ message on 5/8/2023. This vehicle was driven about 40000 miles at that time. BMW Orland park diagnosed the root cause and fixed it on 5/10/2023. They replaced faulty lower radiator blind. I am surprised and worried that top luxury brand SUV had this problem so early and right around warranty expired. I asked service advisor of any recall, but unfortunately he didn’t find anything. I spent $802.37 + tax, for this repair very early in the BMW vehicle’s life. I would appreciate if you can research/investigate this problem with 2019 BMW X5, whether it’s eligible for recall or free repair. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
My brand new bmw x 5 could not be stopped on the traffics time in am this happened two times bmw doesn't want to help me this car not safe and dangerous to drive makes a lots of mounded from the engine and cannot stop the car
I was driving on 10 freeway west 750 am on 2/23 there was traffics everybody was behaving I was keeping distance of at least 2-3 car distance all of sudden my car accelerated making a loud noise from the hood my foot was on the brakes but I could not stop the car I hit from car my foot was althe way on the brakes I let it go after the impact bmw doesn't not want to take responsibility I have a police report from me and from driver that we had a good distance between two cars it was at the baldwin park city on 10 freeway
Our vehicle is in for the 4th visit for a persistent oil leak. The first 2 visits resulted in a vehicle inspection and cleaning of engine area with no leak found, stating is was most likely left over oil from messy oil change. The 3rd visit resulted in replacing the rear main seal and problem was resolved per dealer. Vehicle continued to leak after we brought it home. 4th visit resulted in replacing oil pan gasket but leaks are now popping up in other areas. Bmw engineer has been requested by dealer. In th process the vehicle was damaged for the second time by the dealer requiring body work/paint.
Bmw auto start/stop will turn off engine before the car comes to a complete stop causing a loss of steering. This can happen up to while the car is still moving as high as 5mph, often occurs between 3-1 MPH when coming to a stop.
I parked my car in my garage, turned it off (the electronics powered down inside the car), and went inside. Approximately 4.5 hours later, my carbon monoxide detectors went off. I searched the home for the source and when I opened my garage door I discovered my vehicle engine had been running for about 4.5 hours in the closed the garage. I attempted to turn the engine off, but it did not work. I had to power the car on before it would then allow me to turn the vehicle off, including the engine. It was very scary. I have also made a report to the dealership I purchased the car from.
Driving on I-95, dashboard displayed: "vehicle on fire." immediate call to bmw. No such icon or possible entry in bmw vehicles (2 dealerships). Drive to dealership and diagnostics run with no issue with system. Bmw maintains that no such diagnostic code or warning to customers ever employed in any bmw vehicle.
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