I purchased a used BMW from a local dealership, unaware that the vehicle had unresolved safety and mechanical issues. Over time, I began experiencing repeated problems including: •Power loss and hesitation while driving •Malfunctioning engine and drivetrain components •Electrical system glitches including dashboard warnings that would disappear before I could document them The car has been in and out of shops for diagnostics, and no lasting fix has been found. These defects have created safety concerns for me and my children, as I transport them daily. The vehicle feels unsafe to operate. I believe I may have been sold a lemon and am now pursuing legal remedies, including this formal safety complaint to report the issue.
2019 BMW X5 transmission complaints
Page 2 of 2: complaints 11 to 20 of 20, newest first, as owners wrote them.
vehicle has been vibrating at low speeds when turning or when backing up. Took vehicle to BMW dealership (BMW of Nashville in Franklin, TN) multiple times during the past 18 months without resolution. On my visit for the same issue this month, dealership finally recognized the issue and said there was a BMW bulletin out about the issue SIB 27 02 20. It is very frustrating that 1. The dealership kept stalling and despite test driving the car with me and feeling the vibration, they kept blaming tires or saying it was normal while the bulletin about the issues was generated in 05.20.2020 2. It cost me over $627 for them to change the transfer case oil to diagnose and repair the issue. I am still in the testing phase after the transfer case oil change as the vehicle needs to be driven 300+ miles. The dealership and BMW should issue a recall since it is a know issue that the wrong oil was used in the manufacturing process and reimburse the cost charged for diagnostic and transfer case oil replacement. The vehicle is furthermore still under warranty so I should not be paying anything for diagnostics or repairs.
Starter: The vehicle did not start at 44,000 miles. The local repair shop replaced a new starter for $1,100
BMW jerking and shuttering sensation and rough grinding noise when driving at low speed 2-5 mph and while turning at 2-5 mph. Safety was put at risk with while turning with oncoming traffic and when vehicles directly behind me. The problem has been reproduced and confirmed by the BMW dealership service department. The service department change the left tire and replaced the transfer oil on 5/10/23. This did not solve the problem. The vehicle was returned to dealership for same reason on 7/19/24 and the dealership replaced the right tire. The problem still exists. The vehicle has been not been inspected by the manufacturer, police, insurance representative. No warning lamps or messages appear to diagnose the problem.
Reference recall No. 24V‑576, I believe the issue reported in the recall is related to the 'Auto Start' feature of the vehicle. As a result of this failure, the safety issue can be much serious than what is stated in recall. In addition to the electrical overload of the starter, leading to risk of fire, the vehicle will not start, unable to shift out of Park therefore, potential of stranding the vehicle and the passengers in the middle of the road. The following occurred on [XXX]. at 2:30pm, we( my wife, 2 daughters and I) were traveling [XXX] in Tracy, in the fast lane in our 2019 X5. Auto Start feature was active, when I pressed on the gas pedal, engine suddenly turned off. The car would not start. There was no warning or any error message. We were stuck in the middle of the fast lane in heavy traffic and cars were passing on the both sides, making it impossible to be even get out and walk to safety. I tried to restart the car multiple times with success. We felt in danger of being struck by another vehicle. Luckily, the CHP was a few minutes behind us and stopped to help us. We tried to put the vehicle in Neutral so it can be pushed out to the side and not block traffic. I called the East Bay BMW and the Road Assistance for help with putting the vehicle in Neutral but I was told it can’t be done. The CHP (2 officers) and I tried to put the car in neutral but without any success. I with EastBay BMW and was told that noting can be done to put the vehicle in Neutral. The only way to shift the car in Neutral is from under the car and requires a mechanic . There was electrical burning smell coming from the engine compartment. The vehicle was towed to the EastBay Dealership in Pleasanton, CA. Upon inspection, the Dealer stated the issue is due to bad battery and it caused the starter to overload as I attempted to start the car. I was told that none of it's covered by warranty and I had to pay for the repairs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 5
BMWUSA failed to advise me of B120524 starter recall. As a result of their failure I have incurred damages that the manufacturer is unwilling to reimburse.
While I was driving the car alone around 7:30pm 5/13/2021 on the way to a restaurant, after I pushed the gas pedal to pass another car (accelerated to about 50mile-55mile/hr), the car all of a sudden accelerated on itself. I noticed right away after my right foot moved away from the gas pedal (from 50 to 55 then up to 65mile/hr, I stopped my observation since it was getting too fast). I have to constantly hit the brake pedal to reduce the speed for about a mile or two. After I reached the next traffic light, I had to push the brake pedal very hard to make the car fully stop, so I decided to switch the transmission from d to p to see if it could get out of acceleration problem. Once I switched to park, I tried to switch it back to drive mode, however the car did not respond and stayed in parking mode. I then tried to turn off the engine and turned it back two to three times, it just didn't allow me to change back to drive mode. I also noticed that the car made a lot of noise since it accelerated on its own. I realized it was too dangerous to sit in the car in front of the traffic light even with the emergency light on. So I decided to turn it off and left the car. I smelled a very strong burning smell even though I quickly moved away from the car. I waited on the street side for about 2-3 minutes and went back to the car, I was finally able to switch to d mode and drove away slowly. I had similar problem happened last year around october for 3-4 times (not as bad as it was today, I can turn engine off and turn it back on, it will return to normal) and I brought the car back to bmw dealership (bmw at gwinnett place in duluth ga, where I bought the car in nov 2019) and they won't be able to create the problem. The technician just told me to drive slowly (25-35mile/hr for the first 3-4 min) everyday at the beginning. I recorded two videos at the traffic light.
My brand new bmw x 5 could not be stopped on the traffics time in am this happened two times bmw doesn't want to help me this car not safe and dangerous to drive makes a lots of mounded from the engine and cannot stop the car
I was driving on 10 freeway west 750 am on 2/23 there was traffics everybody was behaving I was keeping distance of at least 2-3 car distance all of sudden my car accelerated making a loud noise from the hood my foot was on the brakes but I could not stop the car I hit from car my foot was althe way on the brakes I let it go after the impact bmw doesn't not want to take responsibility I have a police report from me and from driver that we had a good distance between two cars it was at the baldwin park city on 10 freeway
Tl* the contact owns a 2019 bmw x5. While driving 35 MPH, "leveler select defect" appeared on the instrument panel followed by "transmission defect, do not turn vehicle off". The contact stated that the vehicle was able to shift into drive, neutral, and reverse, but could not shift into park. In addition, the service transmission warning indicator illuminated. When the vehicle was finally able to be placed into park, it automatically shut off and would not restart. The vehicle was taken to davis automotive group (6135 kruse drive, solon, ohio 44139, (440) 542-0600) where it was diagnosed that the entire gear shift and transmission needed to be replaced. The dealer was unable to restart the engine. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact filed a complaint with the corporate office. The contact was awaiting a response from bmw. The failure mileage was 860.
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