The lites are to dim, at nite to see the road at a safe distance ahead. We are concerned about seeing people, animals, debris. Holes etc. We have bought the brightest bulbs that is acceptable to gm spics, we had them installed by a gm dealer, the results were a very minimal improvement . Gm dealer said the only other option is to buy a reto fit kit at a cost of $400. Bulbs $200. And then labor cost. To me if I am having these serious issues there r many others also this a danger to me, fellow drivers, animals, and people. Please investigate this matter. I believe there should be a recall. Please keep me posted on this investigation.
2010 Cadillac SRX lights complaints
Page 5 of 9: complaints 101 to 130 of 225, newest first, as owners wrote them.
Headlights have faulty seals causing condensation and water to lay inside the headlight causing the headlights to short out without any warning while driving on the highway at night, this is a very serious safety issue! Why is this not a recalll? Seems pretty serious 70mph an any second complete darkness
Takata inflators: headlights are very dim. Can not see the road at night. Manufactures defect may cause and accident due to poor visibility at night
The headlights have water in them and are constantly getting shorted. Happened to me at night on a highway. Had to get off the highway immediately and figure out an alternative. Pretty scary.
Both front headlights appear to have condensation and/or water inside. The low beams no longer provide adequate light for me to safely operate my vehicle after dark, and even suddenly totally blacked out one night! Oncoming drivers were flashing their headlights at me, and I was forced to drive with the high beams on continuously. I called the local cadillac dealer service dept and was told they haven't heard of any problems with srx headlights.
Tl* the contact owns a 2010 cadillac srx. The contact stated that the low beam headlamps failed to illuminate the roadway. In order to properly operate the vehicle at night, the vehicle had to be driven using the high beams. An independent mechanic was contacted, but a solution had not been determined. The dealer was not contacted. The manufacturer was contacted and provided case number: 8-387-3350820. The contact was referred to the federal safety agency. The failure mileage was approximately 120,000.
Passenger headlight assembly is full of water, possibly due to a faulty seal. This is a known issue among owners, and will eventually cause the headlight to short out and become inoperable. Replacement is over $1500, and cadillac replaces assemblies with the same faulty seal.
Had a bit of headlight condensation during a heavy rainfall but sun came out and dried it up and it worked fine. Gone thru many car washes since. 2 years later took the vehicle in to the dealership and asked if they could wash off the road salt after installing new tires. After getting it back the passenger headlight was all foggy and full of water and condensation. Cmon cadillac you guys know of this problem and you hold the pressure washer on the headlight until it's full of water. I then get a call asking if I want to upgrade to a newer year... What a way to increase business and lose a customer. A well documented and known problem and you deliberately work on it until it costs your client money and it's a safety issue. What next ? What if it was a brake problem.. Don't trust the dealerships at all. Used to think there was more of a reputation and more integrity.. Lost all faith in good business practices.
Headlight system is not working properly. I cannot use my low dims at night because the road is not at all visible. This is a very serious safety hazard and gm is aware of the problem but chooses not to do anything about it. We have already had a minor accident because of the low visibility. I have made multiple complaints to gm about this issue. I understand that there are several class action law suits for this issue from other consumers that are having this issue.
When car was exposed to a heavy rain, both headlights went out due to water draining into the headlights. Per class action lawsuits and cadillac forums, this is a widespread problem. Cadillac (gm) does not take responsibility for the issue.
Lost both low beam headlamps while driving home 12/22/2017. Had to turn on fog lamps to see. This was after dealer had my vehicle 3 times to1)replace right low beam bulb; 2) ballast; 3) igniter and ballast. Over $700 spent to date and evident now with both low beams out more work needed to repair.
Do to bad seals in the headlights water gets into the light causing the dim lights to be so low you cannot see the road to drive at night. If you try to get it repaired gm wants to replace the entire light with the same bad component at your cost. This is a safety issue and should be recalled. Replacing the light with the same bad component does not correct the problem due to in time the seals will leak again causing the lights to go out or go so dim you cannot drive safely at night.
Tl* the contact owns a 2010 cadillac srx. The contact stated that the front passenger low beam headlights shorted more than twice. The bulb was replaced by the contact. During the third failure, the bulb failed to illuminate. The contact was uncertain as to what was causing the failure. The dealer (james hodge chevrolet of broken bow, 1207 s park dr, broken bow, ok 74728, (888) 592-3964) inspected the vehicle and provided testing to check for moisture within the headlamp assemblies, but was unable to determine a remedy to prevent the failure. The manufacturer was notified. The approximate failure mileage was 116,003.
While in motion and stationary, the headlights appears to be on but not strong at all. The roads are not visible at night time when the lights are on. Sometimes I need to turn my high beams on just to see the road ahead. I have recently changed the light bulb, no change occurred. I have buffed the headlights to get rid of any build up, no change. This is a single owner vehicle and has 55k miles. Definitely a saftey issue!
The headlights to my cadillac srx 2010 quick working at 79,200 miles safely. The dims have always been less bright than other vehicles when first purchased however I understand this is a common concern. The dims however got worse just a few days ago. So much so that I was not sure that the lights were even on while driving from the city to the country where no additional light is available to supplement the headlights. All lights still work however the dims are beyond dangerous. I was getting flashed by other drivers on the road to turn the lights on while the dims were still on and flashed when I had to drive with my bright lights on for adequate driving lights. I had to drive over the weekend in foggy conditions which were even more dangerous hoping that I would not be killed by oncoming traffic. I have taken a picture of the highway while driving with my dims on which I have attached to this file. As you can see, there is no light to be had and the only way to see a bit more in front of you is to turn the speedometer lights all the way down. I can't imagine what it is going to be like to drive in blizzard like conditions this winter with these headlights. Cadillac needs to be forced to recall these headlights! Based on my research of these lights, this is a massive issue. The only reason way the recall hasn't been forced is because it always happens outside of the extended warranty where you have to pay to get diagnostics done on it. Conveniently for cadillac, they just make it past that mark by 4,000-7,000 miles. This is not right.
Tl* the contact owns a 2010 cadillac srx. The contact stated that while driving at night approximately 20 MPH, the headlights failed to illuminate. The vehicle was taken to king o'rourke buick gmc dealer, located on 756 smithtown bypass, smithtown, ny 11787, phone: (631) 482-7312, where it was diagnosed that the headlights retained water causing the lights to fail and needed to be replaced. The vehicle was not repaired due to the repair fees. The manufacturer was not contacted and made aware of the failure. The approximate failure mileage was 72,300.
Both front headlights have condensation and water inside the container. This may short out the headlights causing a safety issue.
The low beams lights some times they both work and some times just one works and sometimes neither lowbeam light works at all can drive at night I have replaced the bulbs and the still do not work and I have checked the fuses in my driveway
The low beam headlights on my 2010 srx do not provide adequately light to safely operate the vehicle at night. The passenger side is acceptable but the drivers side is extremely weak! Bulbs have been replaced with significantly upgraded bulbs without improvement. Moisture/condensation occurs inside the lens and may be contributing to the issue. This has been an ongoing issue and only continues to get worse. Online research has shown numerous post describing the same or similar issue. Operating with high beam headlights provide adequate light but presents a possible safety hazard to oncoming traffic. Seems that issue is related to gm/cadillac not properly sealing the headlight assembly. Cost to replace/ repair is significant. Since having properly lighting would seem like a reasonable safety concern I ask that you review this matter and issue a safety recall requiring the manufacturer to correct this issue at little or no cost to the owner. Thank you for your help and consideration.
Both headlights completely out both lenses full of condensation, no highbeams either
Exterior headlights building up condensation inside and shortening out components due to headlights unit not being sealed correctly. Replacing headlights cost aprox $3000 to replace or repair. This issue is due to gm not sealing the unit properly / correctly. If the headlights were correctly sealed there would never be any condensation / leakage getting inside and shortening out electrical components. There should be a recall due to a safety issue when driving at night as headlights can stop working. When starting vehicle the next evening headlights did not come on and rececived a messages on dash board to check left and right headlights bulb. Cadillac dealership informed me condensation build up. Moreover, if a person is on a long driving trip or local, headlights can go out and law enforcment can stop an individual for driving without headlights.
Moisture forms in the headlight due to faulty sealing causing the wiring to short out and then the headlight burns out. Repairs are costly, paid $1817.29 in october 2016. Now the other leadlight has the same problem and requires replacement.
Low beam head lights are extremely dim can't see nothing past the hood of car, have tried replacing head lamps twice with no improvement, night driving can only be done with hi beam causing me to blind other drivers. I keep getting service air bag warning whenever a passenger is in the passenger side of the car took it to a dealership but they was unable to find the problem .
Low beam headlights very dim, unsafe to drive at night. Some condensation in 1 headlight. Very disappointing to see all these same complaints and the company refusing to care about the customers safety. I've only owned the car a few months and I love everything except that, and it is a deal breaker.
Moisture in drivers side headlight due to broken seal. Manufacturer/dealer known issue with these vehicle's causing difficulty seeing at night which is a safety hazard. New headlamps burn out prematurely and can happen at anytime unexpectedly. Also, stability control light randomly comes on, ABS light always on.
Head lamps leak water & repeatedly burn out (blow) light bulbs creating an unsafe driving conditions. Very dangerous driving at night & loosing both headlamps without warning. This is a know problem with the 2nd generation srx. Gm refuses to rectify this problem other than charging over $2000 to replace headlamp assembly. Here is a link to over 175 post regarding headlamp failure on the 2010-2015 cadillace srx: http://www.cadillacforums.com/forums/cadillac-srx-second-generation-forum-2010/637417-fix-leaking-headlights-water-condensation-moisture.html
The headlight failed on our vehicle due to moisture inside the light. Apparently, gm knows about this defect as it is a common complaint. However, cadillac wants $2000 to fix this headlight which I see as a safety concern, especially in florida where moisture can accumulate inside an improperly sealed headlight. If both ballasts fail, it would leave the driver without any headlights at night. This headlight failed during a heavy rainstorm in florida at night, leaving us with only one headlight.
Dim/running headlights work but very dim cannot see while driving at night. Have to use high beams. When taken to cadillac they claim that moisture in the headlights is what causes the problem. This seems to me to be a design failure. Very unsafe to operate and astronomically expensive to have repaired.
The headlamps on the 2010 cadillac srx are not safe! There have been numerous complaints about moisture and condensation getting inside these lamps causing headlights to burn out. I was driving at night when my driver side headlight went out. I took it to the dealership and they said there is moisture in the headlight that caused the bulb to go out. They quoted me over 2k for a headlamp n bulb. This is ridiculous!! Gm needs to do something about the headlamps asap!! These vehicles are supposed to be made with the best parts, but I see gm has failed!! This matter needs attention immidiatly before someone is hurt or even worse!!
I bought this cadillac srx 2010 a few weeks ago I was driving and suddenly the lights stopped working and a warning ⚠️ showed up on the screen. They have a lot of moisture inside. I don't know what I should do now.
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