Head lights full of water
2011 Cadillac SRX lights complaints
Page 7 of 8: complaints 161 to 190 of 198, newest first, as owners wrote them.
11-21-17 after driving in the darkness of winter now I have noticed my headlights both right and left are very dim and har to see the road ahead. My bright lights work well and I use them when no other cars are coming head on. I thought is was my eyesight but started to investigate and saw hundreds of complaints on line. Have not seen any recall notices for this dangerous headlight fault. Auto headlights are dim when driving.
I have a 2011 srx that has 78,000 miles on it. The headlights are not sealed properly and water leaks into the headlamp assembly. The water has caused the headlights to be so dim that I can barely see at night. It's like driving with flashlights. I took it to the dealer and they wanted $1400 for new lights. I called gm to see if they would assist with this outrageous amount of money for new headlights and they refused any assistance. The said this was a normal maintenance item. I have been driving for 40 years and have never had my headlights leak and have moisture in them, so I disagree that it is a normal maintenance item. When I balked at the $1400 quote, the service department at the dealer suggested that they could drill holes in the outer cover and do a restoration cleanup of the light assembly. I paid $418 for them to do that. Just picked it up and there is still water in both lights.
Driving lights went dull. The lense and reflector turned yellow. We had to replace both lights.
Constant moisture in the headlamps cause serious vision issues when lights are on dim. Lighting is obstructed and visual of the road is seriously impaired. The dim lights are not functional with consistent moisture. There is a current lawsuit involving other gm vehicles for this very reason. A recall needs to be issued.
Water is getting into the head lights on both sides of my car
The headlights are both full of moisture and they keep shorting out and don't work allo the time.I called cadillazc dealer and they want $4500.00 to replace them.I can n ot get after market headlights.they have motors in them which move when car turns.I heard that there is a defect in in them an d gm has not said anything about it .not sure if this is gtrue or not but I can't see the price to replace them and im disabled ,retirfed and soun ds like the price is out of this world and feel like they are price gouging!!!! Took them apart an d dried them out but moisture came right back in both headlights again.can not see any defects in lights but moisture is still getting in and causing lights not to work.been driving around with fog lights but I no this is not safe and something is wrong for both lights to fill up with moisture.cadillac dealer (hill cadillac in newtown square pa said they are not covered under extended warranty and car only has 50,000 plus miles on it and headlights fill up with moisture and short out.the price to replace them is outragious and heard that still might not correct it????
Headlight assembly developed condesation and light failed
While driving my vehicle on the highway I had a hard time to see the highway & the panel on my dash came on saying my right low beam lamp needed to be checked. I drove home very carefully & parked my car. The next day j brought my car to see about getting the lamp fixed & they told me I needed a whole new light assembly. I've read in the internet that hundreds if not thousands of people are having this same problem in their cadillac srx 2011. I think if that many people are having these problems there should be a recall in this make & model car. It will cost over $1400 to fix it. They said there is condensation/water which caused it to go out its. It sealed correctly
Tl* the contact owns a 2011 cadillac srx. The contact stated that the front driver and passenger side headlights did not illuminate brightly due to moisture within the headlight assembly. The contact took the vehicle to the original unknown local dealer where they removed the headlights and added a protective coating; however, the remedy failed. The vehicle was taken to another local dealer (thompson buick gmc cadillac, 2600 wake forest rd, raleigh, nc, 27609) to be serviced for a separate recall and the contact informed them of the moisture in the headlight. The dealer stated that the moisture caused a film and the diagnosis would be to remove and replace the headlight structure reseal. The vehicle was not repaired. The manufacturer was made aware of the failure and provided case number: 83169952152. The manufacturer advised the contact to take the vehicle to be diagnosed. There were no open recalls for the failure. The failure mileage was approximately 68,000.
Tl* the contact owns a 2011 cadillac srx. The contact stated that the headlamps failed to operate intermittently. The vehicle was taken to the dealer (bill black chevrolet, cadillac at 601 e. Bessemer avenue, greensboro, nc 27405) to be diagnosed. The contact was informed that there was condensation in the headlamps. The contact was informed that the headlamps needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 80,000.
Tl* the contact owns a 2011 cadillac srx. The contact heard a thumping noise coming from the rear of the vehicle. The contact took the vehicle to jba chevrolet dealer where it was diagnosed that the suspension failed and the head lamps were leaking. The suspension and head lamps needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and opened case number: 8/29942455009. The approximate failure mileage was 70,000.
I own a 2011 cadillac srx 66,000 miles, it has been in our family since it was purchased new at camargo cadillac. I took it in today for simple oil change and tire rotation. I was informed by phone that my headlight was out on the driver side, news to me. This car has a catastrophic defect in the headlamps and I am not the only one to experience it. There are numerousreports of this issue online, where condensation builds in headlamp and causes failure. Am I not suppose to drive my luxury vehicle in the rain or take it to the car wash? I first experienced this on my passenger side light in late 2015, light failed while driving and the whole headlamp had to be replaced. Now a year later we are going through the same issue with the driver side. I assume this will fall on deaf ears as no one wants to do anything to assist with this issue from dealers to gm customer service. 1300.00 fora new headlight assembly for second time on a car 6 years old, unheard of ! I have owned several vehicles at the age of 46, and have never had to have 1 let alone 2 headlight assembly's replaced. Gm has an issue and should own up to it ! .what was even more aggravating was the non-chalant attitude at thejeff wyler cadillac dealership and with gmcustomer service, as if this was normal and I was crazy. Honestly take a pole of gm employees how many of them /or their family members have had / and would be okay withpaying for 2 headlight assembly's replacements on their 6 year old luxury vehicle ?????
Water intrusion into headlamp caused ballast and bulb to short out.
Tl* the contact owns a 2011 cadillac srx. The contact stated that the headlights failed to project enough distance light. A certified mechanic replaced the bulbs; however, the failure occurred. The certified mechanic was unable to remedy the failure. The contact called the dealer who informed the contact that the entire headlight assembly, including the high beams, needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 47,000.
Right headlight fogging and condensation within sealed beam in fog, rain and snow conditions.
The passenger side headlight has a lot of condensation in it and restricts the amount of light being put out. The driver side also has moisture but not as much as the passenger. The passenger tail light does not work when the lights are on. No accidents that I am aware of.
Low beam headlights are useless. They only light up one car length. I see others have complained also. We have the "luxury" model with the halogen lights. I see this as a safety factor. There was no accident, I just don't feel comfortable driving this car at night due the poor lighting.
Tl* the contact owns a 2011 cadillac srx. While driving various speeds, the headlights dimmed and failed to illuminate. In addition, the headlight assembly retained water. The failure recurred numerous times. The vehicle was taken to the dealer where it was diagnosed that the entire headlight assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 62,000.
The headlight seal is leaking allowing water to enter. I've replaced 1 and now the other 1 is leaking
The low beam headlights are very inadequate for night time driving. It appears that the intensity of the low beams are the same as when they are used for daytime driving lights. The high beams function normally. I have tried to use the low beams in both the automatic and manual mode, still very low light. Replaced both low beam bulbs to no avail.
Tl* the contact owns a 2011 cadillac srx. While driving multiple speeds, both of the headlamps shut off without warning. There were no warning indicators illuminated. The dealer had not repaired the vehicle, but informed the contact that the failure was caused by moisture. The VIN was not available. The failure mileage was 35,000.
Suv low beam lights don't illuminate the roadway. Driving from florida to maryland, I was unable to see the roadway markings unless they had reflective strips. Rainy weather makes it impossible to see at all. Oncoming headlights make staying on the roadway nearly impossible. This defect causes the driver to use high beams making it dangerous for oncoming traffic.
Very bad lighting of low beam head lights..cannot see lights on road
] leaking headlights! (water, condensation, moisture, etc)
Vehicle headlamps went out totally within 2 days after moisture and condensation appeared behind protective clear sealed covers. Left side went out while vehicle was in motion, right side was out when I arrived for service the next day. I was charged $1354.47 by cadillac to replace all components on each side, including new clear covers and seals. I checked online and this is a known issue. When I picked my vehicle up from cadillac dealership, there were several cadillacs lined up, all with moisture behind the clear lens covers. I could not drive my vehicle at night until this repair was completed.
Low beams are too dim. When I'm on roads that do not have reflective stripes I can't see the sides of the road. This is particularly dangerous when approaching oncoming traffic.
Tl* the contact owns a 2011 cadillac srx. While driving at various speeds, the headlights failed without warning. The contact stated that condensation entered the headlight unit and caused them to fail. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was 76,000. The VIN was not available.
Front headlight assemblies are defective and allow condensation to build up behind lens causing headlights to be less effective and eventually short out electrical system. This condition has occurred twice (on both front passenger and drivers side) since I purchased this vehicle in 2014, most recently while driving home on the highway at night nearly causing an accident. These defective headlight assemblies are very dangerous and should be addressed, via a recall, by cadillac asap. An internet search on this issue revealed hundred of similar complaints and I suspect cadillac is well aware of this defective part.
Tl* the contact owns a 2011 cadillac srx. While driving at various speeds, the low beam head lamps failed to fully illuminate and diminished the contact's visibility. The contact had to activate the high beams in order to increase visibility. The vehicle was taken to a dealer who was unable to diagnose or repair the vehicle. The manufacturer was notified of the failure. The failure mileage was 30,000.
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