I have complained to cadillac about my headlights having condensation which leads to them intermittently turning off. It's illegal to drive without headlights at night in wa state and it's dangerous. On 2/28/20, cadillac sent me a letter acknowledging that's the 2010, 2011, 2012, 2013, 2014, and 2015 srx may experience issues that could cause moisture to accumulate in their headlamps capsule and cause halogen headlights to become dimmer over time. They state in the letter that they will only reimburse up to $1,600 for the repair. The repair is $2,600. Then they said the claim form has to be submitted by may 28, 2020. None of the dealerships have the headlights because they are on back orders. They told me they may not get the headlights by that time. In other states lawsuits have been filed where cadillac did not win. In those lawsuits it was noted that cadillac was aware of this defect and ignored it. I'm asking that you please order cadillac to issue a recall. It's the right thing to do and it's a safety concern.
2011 Cadillac SRX visibility complaints
Page 2 of 2: complaints 11 to 22 of 22, newest first, as owners wrote them.
Headlight moisture problems, when water gets into the headlight the headlight will no longer work until the water evaporate or dries out completely.
Tl* the contact owns a 2011 cadillac srv. The contact stated that there was excessive moisture and condensation inside of the headlamp assembly. The contact stated that the adaptive forward lighting warning light was illuminated. The contact stated that the projected luminescence from the headlamp was drastically reduced. The vehicle was not taken to be diagnosed nor repaired. The contact became aware of a warranty extension provided by the manufacturer in regard to the failure. The contact was informed by the manufacturer that the vehicle no longer qualified for the extended warranty repair since the warranty period was exceeded. The vehicle was not repaired. The approximate failure mileage was 94,000.
The factory low beam headlights on this car pose a safety risk for everyone on the road. You can barely see anything on the road with the low beam headlights on this car. The high beam headlights work perfect, but the low beam headlights are dangerous. I've seen many people that drive this vehicle have the same problem. I believe a recall should be put into place due to this problem originating from the factory.
Last year in 2018 took my car in to gm and they could not find any thing wrong with my issue of car cadillac 2011 srx and found through web sit that this series of vehicles had a recall and the blower system for the defrost system, and my car is having the same exact issues and cadillac will not fix it
Defrost system when it is required it may decrease the drivers visibility and results in a crash. More or less it works when it wants to not when it is needed too
Tl* the contact owns a 2011 cadillac srx. The contact stated that water leaked into the sun roof. An unknown dealer performed a diagnostic test, but was unable to diagnose or repair the sun roof seal tubes. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 120,000.
Low beam headlights, illuminate at dangerously low levels. It makes it very hard to drive at night making very dangerous driving conditions. To see at night, I often have to drive with my high beams on, which is very dangerous for oncoming traffic.
Visibility when on my way to work on the highway at night my low beams are so dim that I can't see the road, I have a 2011 srx, this is horrible
Tl* the contact owns a 2011 cadillac srx. The contact stated that there was excessive water entering the cabin of the vehicle from the sun roof drainage lines. Due to the moisture from the water in the vehicle, the defroster became inoperable. The contact also stated that the trunk release button became inoperable. The vehicle was taken to the dealer to be diagnosed. The contact stated that the sun roof drain lines were cleaned and replaced; however, the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 30,000.
I was driving on highway when I heard a sound like an object hitting the car. The sunroof began to shatter. There was no one around who may have hit the car or sunroof. Updated 09/15/15
Tl* the contact owns a 2011 cadillac srx. The contact was driving approximately 70 MPH when the sunroof suddenly shattered. The vehicle was taken to an authorized dealer where they were unable to diagnose the failure. The vehicle was repaired. The failure mileage was 4,100. Updated 07/20/11*lj updated 02/01/12
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