Car was damaged at gold coast cadillac in oakhurst, new jersey on february 4,2016. It was t-boned on the right passenger side rear door. It cost $11,622.15 to repair. The dealership is refusing to give me their insurance information.
2012 Cadillac SRX body complaints
Page 2 of 2: complaints 11 to 19 of 19, newest first, as owners wrote them.
Rear hatch opened on its own while driving down the highway. Rear hatch acted erratic after that and raised 3/4 of the way and came down rapidly, almost trapping person. Rear hatch then closed and would not open even on manual setting. Heard loud rush of water while backing out like it was running down the inside panels in rear, no water noted on rear cargo carpet. Took to dealer, found module shorted out. Reported to dealer after research, while waiting on part, that other complaint found online similar, noted tied to water from sunroof drain, asked them to check if module was wet. Noted had sunroof drain replaced prior on the recall.. Dealer noted no connection. Picked up car after new module on sat.; picked up groceries on tues. And found carpet wet in back. Found 1" of water in side storage in rear on passenger side under carpet and 1" of water in spare tire area under cargo with rear hatch module/motor sitting in the 1" of water. Then hatch would not work again- called dealer- set to take car back again this sat.. Requested cadillac care and dealer to contact safety dept. Of cadillac since rear hatch should never open by itself while driving down highway, and they informed me they have no way to contact anyone at cadillac regarding safety concerns.
Pushed button to raise the rear hatch and hatch raised to the upper limit then quickly swung down , up to the full open position , swung down and up again wildly on its own and finally slamming closed with-enough force that it was unstoppable.....would have crushed a pet or child. There was no obstruction safety stop whatsoever.
2012 cadillac srx. Consumer writes in regards to ignition switch malfunction. *smd the consumer stated there was no fail safe, chime or timed shutoff once he left the vehicle. On several occasions, the consumer returned to his vehicle to find the vehicle running and the garage full of fumes. The steering wheel and windshield blocked the view of the engine start/stop button. Which has resulted in the consumer leaving the engine running on numerous occasions. The consumer stated the start button should be moved to the left or right or up or down , in order to be visible from the driver's seat.
I was pulling in to a parking space at a local mall. As I turned my wheel my vehicle took off and I lost all control. The brakes were applied and the car wouldn't stop. Within a few seconds my vehicle hit 3 other parked vehicles pushing one in to another. I believe I had then experienced sudden acceleration. Three vehicles were towed away including mine. No tickets were issued.
The hatchback began closing on my husband while he was loading the trunk. It didn't stop until I pushed the button. He could have been crushed if I wasn't there. I can't imagine what would have happened if a child was there. Very dangerous!
Wide a- pillars restrict forward visibility. I have had near accidents by pulling out in front of vehicle which was blocked from view by a-pillar.
I opened the rear lift gate from inside the car . I had just parked curbside at my 13 year old daughter's school , as I do each school day morning to drop her off . As she leaned in the back cargo space to pull out her back pack and lunch box the cargodoor started to close on its own on my daughter . Neither of us had pressed the button . I was unaware at first as I was in the front seat facing forward , I heard her scream and was watching in horror as she was being crushed by the door between the door and her bag and the cargo compartment . I did not understand why the door did not treverseand was unsure in that split second if I pressed the button would it reverse the door or crush her further . I also was unaware if I had enough time to jump out of the car, run to the back . To try to pull the door up . This came close to being a catastrophe. If my daughter was smaller or younger or in a different position . She is bruised and I am really concerned a car is on themarket like this . I saw other complaints like mine on line today after this happened . The dealership is being less than helpful not to mention .my car has locked me out twice with the keyless entry after the car was unlocked . It relocked . The navigation and bluetooth toss me regularly . I think this car has a wiring issue on top of the lace of safety with the back gate.
Tl* the contact owns a 2012 cadillac srx. The contact stated that while entering the rear of the vehicle, the rear hatch back door struck the contact's arms, resulting in injury. The vehicle was taken to the dealer. The manufacturer was contacted. The vehicle was not repaired. The failure mileage was 100 and the current mileage was 800.
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