Headlights are so dim, you can not see at night at all. Its very dangerous to drive at night in this car. There has to be a resolution to this.
2013 Cadillac SRX visibility complaints
Page 2 of 2: complaints 11 to 18 of 18, newest first, as owners wrote them.
I have a 2013 cadillac srx. I have had it exactly a year from june 30 2017-june 30th 2018. I have had problems with the lights every since I bought it. When you go from bright to dim its like cutting off your headlights completely. It is very unsafe and dangerous. I took off work one day to take the car back to the same dealership I bought it from to see if they could fix the problem. They tried there best not to work on it. They had every excuse. They first wanted me to trade my car in for another and this took 2 hours and they wanted me to pay 10,000 extra to what I already owe on the car I bought from them the first time. Then I tell them I want my car fixed. So they send me to another employee . He trying his best to find any excuse to not be able to work on it. Needless to remind u I purchased a bumper to bumper warranty when I bought the car I paid an extra $2,400. So the employee is telling me it does not cover the bumper it only covers electrical components between the bumper. So I was lied to when I bought the warranty. Besides that he then tells me that it will be $150 just to check my headlights even to he already checked with another srx and said that they where really dim compared to the other used srx. But he want to charge me $150 just to check for electrical problems and charge me $21 a bulb. Needless to say I waited another 2 hours I was there for 4 hours and nobody tried to fix nothing.
Unsafe defected headlights. Today, I had a tech at claude nolan cadillac jacksonville, fl check the headlights and the cue-system on my 2013 srx model. The tech-adviser informed me that I need headlamps that cost $1200 each and three downloads to fix the cue technology system issue. What? These issues are well documented as ongoing issues. Why are we...the customers addressing general motors (gm) noted defect/issue surrounding the srx 2013 model? I will use social media to inform folks and potential buyers to beware of this safety issue. Gm is not being accountable nor responsible. The srx 2013 model is an unsafe vehicle due to their headlights: a recall is needed for this defect (that's the right thing to do). Buyers beware of any other gm-cadillac models; not to mention the cadillac-cue system experience that freeze or cycle automatically without touch. As a consumer, I supported gm-american cars (not after this). Remember gm, you can measure lost revenue.
Tl* the contact owns a 2013 cadillac srx. Upon starting the vehicle, the defogger failed to operate due to the fact that the touch screen in the vehicle was inoperable. The vehicle was not diagnosed or repaired. The contact scheduled an appointment with coleman buick gmc cadillac (100 renaissance blvd, lawrenceville, nj 08648 (609) 482-3473). The manufacturer was not made aware of the failure. The failure mileage was 27,000.
Headlamps (low beam only) are too dim when driving at night. In areas where the roads are not well lit driving with low beams on is extremely dangerous. We have avoided driving at night or with high beams on (which becomes dangerous for other drivers). We reported the problem directly to cadillac via a phone call and was told to see a dealership. The dealership (massey cadillac of north orlando) informed us this was a common problem with the headlamps projector but there is no recall on it. The headlamps cannot be fixed, only replaced. Replacing the headlamps would cost just over $1,000.00. We feel cadillac has a defect in there headlamps and is making no effort to rectify the issue. We can only speculate as to why cadillac will not recall or help customers with out-of-date warranties. The problem is with the low beam getting to hot and creating distortion or a build-up in the projector. We can take photos if needed, but felt it might be hard to tell what's going on via a photo.
Tl* the contact owns a 2013 cadillac srx. While driving approximately 60 MPH, the contact heard a loud noise and observed that the sun roof shattered. The contact drove the vehicle to the dealer. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 51,000.
Cue system froze up, no response from touch screen, vss system warning light on, seat heaters do not work. Thus no ability to control heater or defrost system and owners manual indicated that if the vss light is lit the vss system is not operational. It is not possible to operate a vehicle in michigan in the winter with out control of the defroster and since the vss system is tied in to the brakes I am not confident the antilock brake system will function. Vehicle purchased 6-29-13 and has approx 37,000 miles. Dealer offered to repair for $1750.00 but negotiated to $750.00 I feel this is a safety defect on a low mileage vehicle and the manufacture should cover the cost of repairs. There have been at least 5 "service update bulletins " with softerware updated for the cue system on this vehicle when I have had it in for service. So clearly there are electronic problems with this system and my latest problem impacts my safety while operating this vehicle in the wintertime. I am requesting that the federal safety agency investigate thes softerwarecand operational issues to preserve driver safety while using this vehicle. It was parked in the garage in late august 2016 and when started up in early november the cue control system screen was unresponsive.
It was a very pleasant friday, october 4, 2013 at approximately 4pm. My sister and I were headed to petersburg, va from charlotte, nc. With only 50 miles to go on 85n we both heard what sounded like an extremely loud and close gun shot. I was driving and she was sleeping. It woke her up and scarred both of us to death. Not knowing what just happened she started looking around. The next thing we heard was glass breaking and falling on to the sunroof liner of the car. Luckily we were only a mile from a rest area. I pulled over, got out of the car, opened the back door to stand on the inside to be able to see on top and was in total shock at what I saw. One section of my sunroof had been broken. My car has a panoramic sunroof with two separate panels. The back panel was shattered into millions of tiny fragments. The glass continued to break and fall on to the liner. Small pieces managed to get through onto the back seat. I did the best I could in cleaning up the pieces. I called a state trooper and made a report, I called my insurance company and also onstar. I spent the weekend with no sunroof because the cadillac service dept in va is not open on the weekend. It was a horrible experience being that I purchased my car on tuesday and this happened on friday. It's been a week and a half since I dropped my car off to be repaired and I can finally pick it up on tomorrow. I won't complain because it could have been worse, I am truly blessed.
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