2015 Cadillac SRX: backup camera failure

5 of the 443 complaints about the 2015 Cadillac SRX describe backup camera failure.

owner complaints: 5
of this car's complaints: 1%
recalls: 0

Is there a fix? 252 service bulletins cover this area of the car. See below

Backup camera failure by model year

2016
2
2015
5
2014
4
2013
2
2012
4
2011
4
2010
4

What owners say

Filed Jun 27, 2025 · Electrical · MD

The CUE touchscreen display has cracked for the second time in seven years without any physical impact. This appears to be a widespread defect in Cadillac SRX models. The screen becomes unresponsive and is a major distraction while driving, impacting safety, navigation, climate control, and backup camera visibility. Cadillac previously replaced it under warranty, but it has failed again. GM has not issued a recall despite hundreds of similar reports.”

Filed Dec 18, 2021 · Brakes, Driver assistance · FL

A brake module went out in the car August 2021. Brake, ABS, stability track, power steering warning lights all on. Cruise control doesn’t work. Lane assistant and back up camera system not fully operational. This is a warranty repair. It’s been 4 months and Cadillac can’t get the part to fix it. A brake module seams important

Filed Jun 25, 2020 · 50,000 miles · TX

Delaminating of cadillac cue, controls backup camera, GPS, radio, bluetooth. Factory default.

Filed Oct 17, 2019 · 57,000 miles · AL

Drive a 2015 cadillac srx and the display screen has completely went out. Cannot listen to the stereo, use the back up camera, or anything. Luckily, we were able to figure out where to push to control the temperature. We have been told by several cadillac owners and mechanics that this is a common issue with cadillac vehicles. Did our research and was not able to locate where there was a recall for this. Fortunately, we carry the extended warranty, unfortunately, we are limited as to where we can take it to get the work done. Very frustrated and disappointed.

Filed Aug 27, 2019 · 28,000 miles · WI

The built-in backup camera sometimes fails to work correctly. Normally, the backup camera image and guide appears on the center screen a few seconds after shifting into reverse. However, occasionally the video feed from the backup camera does not show when in reverse. Instead, the display is a solid bright green color. The backup angle guides are still overlaid on top of the green image. When the vehicle is turned off and restarted, the backup camera will usually work properly again. The issue is intermittent. The lack of a working backup camera severely compromises visibility when reversing.