The contact owns a 2015 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, the infotainment screen was inoperable. The vehicle was taken to an independent mechanic, who diagnosed that the front catalytic converter needed to be replaced. The independent mechanic replaced the front catalytic converter. The vehicle was then taken to the dealer, where the infotainment screen was replaced. The contact stated that the independent mechanic had previously replaced the rear catalytic converter. The manufacturer was not made aware of the failure. The failure mileage was 49,089.
2015 Cadillac SRX electrical complaints
Page 2 of 3: complaints 11 to 40 of 45, newest first, as owners wrote them.
I am filing a formal complaint with Cadillac and the NTSB about the design of the 2015 Cadillac SRX sunroof drains and rear hatch. The issue is that the rear sunroof drains get clogged and water fills the rear compartment and destroys the rear hatch electronics. Further, there is no manual release on the rear hatch which creates a safety hazard as there is no access to the spare tire. The repairs are estimated at $3,091.09 as shown on the attached quote and diagnostic receipt.
2/17/23 - Alarm went off 6AM EST; I received an Onstar Theft Alarm notification indicating theft deterrent system had been triggered. Sensor: Door/trunk/gate open. No activity around vehicle; alarm stopped on its own. No threat detected. Key fob nor internal button would open rear lift gate. 2/20/23 Problem confirmed by dealer (Integrity Cadillac, Chattanooga, TN); water found in rear cavity from sunroof drains; water damage to lift gate module and motor, (both replaced) clean sunroof drains $1760.37 Vehicle not inspected by mfr., police, insurance reps, etc. No warnings before alarm triggered; only after alarm triggered, "Theft Detection Warning" error msg scrolled across dash after vehicle started; gauges on dash acted erratically while driving.
Dim headlamps that are non fixable by installing new lights.. headlamp assemblies in the 2016 Cadillac SRX suffer from defective seals that allow moisture to accumulate and condense, therefore damaging and dimming the headlight bulbs.
Failed sunroof drains caused flooding, which further cost damage (complete loss) to the lift gate module and pump. Problem has been confirmed by the dealer service department.
The headlights are very, very dim when driving the vehicle at night. They are getting progressively worse. Before I took ownership of the vehicle, it was owned by my elderly parents, (82 and 88), both recently deceased. In the years prior to their deaths, they drove much less and hardly ever at night. It wasn't until I took ownership that my wife and I began to notice just how dim the lights were when driving at night. I took the car, which then had 52K miles on it back to Bentley Cadillac in Huntsville, AL, where it had been purchased to have it's latest recall performed. I also paid $1350 to have the climate package controls replaced, which hadn't worked properly for years. I was preparing the vehicle to sell as I was left with too many vehicles and too few drivers. A potential buyer test drove it and part of the drive was at night. They came back saying what we had noticed previously, that the headlights were too dim for safe nighttime driving. The buyer, who had previously expressed very strong interest did not follow through with the purchase as she stated that she felt the vehicle was unsafe to drive at night, which, of course, would seriously limit the vehicles usefulness to her, or, to anyone else for that matter, including myself. I looked at the internet to try and ascertain whether there were others having similar problems with vehicles like mine. Indeed, there were many describing exactly the problems I had been experiencing. The seals on these SUV's were and are continuing to break down allowing moisture into and the headlights, making them defective and unsafe to drive. While I found no active recalls, Cadillac had previously acknowledged the problem by reimbursing some owners for repairs they themselves had paid for up-front around the year 2020. I contacted the Cadillac and the dealership. The best they did was to offer between around $400 and $600 toward a repair that was going to cost between $1600 and $2K, or more by the time is was completed.
The contact owns a 2015 Cadillac SRX. The contact stated that while driving approximately 60-65 MPH, the vehicle swayed. The battery and navigation system became inoperable. The TPMS warning indicator light was illuminated. The vehicle was taken to the local dealer where it was diagnosed the battery and the toe link needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was notified but no additional assistance was provided. The failure mileage was approximately 2,900.
https://www.700r4transmissionhq.com/service-stabilitrak-cadillac-srx/ While driving to Chicago the car lost acceleration in the midst of expressway driving at the same time the StabilityTrac sensor came one, the speedometer started acting wonky. This happen going and coming from Chicago.
Foggy headlights cannot see… reported by multiple srx owners.
2015 cadillac srx. Consumer writes seeking reimbursements for repairs made to vehicle related to defects with various safety features. The consumer stated the cue system failed and was repaired. The manufacturer was made aware of the failure.
My Cadillac has had and currently has a cracked spider web screen where you control the vehicles settings, GPS, Temperature for the car and so forth. Due to this I have lost any control to these settings since the cracked screen has caused the touchscreen to not even work and there is no response when you tap the screen. Have reached out to Cadillac and they say it’s not their problem but the screen was not cracked in any kind of accident it was cracked due to the way Cadillac built the screen and the type of materials used to build the screen. Multiple people have had the same issue and Cadillac refuses to recall the touchscreen on these vehicles.
Left front & rear right turn signal failure. Unable to signal other drivers of intent to turn
The haptic warning for the left lane departure worked intermittently 2019-2020 and then stopped working completely in 2020. I was informed in january 2020 that there is an electrical short (bare wires) in the wiring under the driver seat, which cadillac is refusing to repair at their expense.
Cue system faulty and inoperable and affects your peripheral vision and distracts from driving because the system flashes. They are insisting that I have to send the core back to the manufacturer when I have to pay $1200 to replace it, they will send it back and resell it for a higher price and I want to keep the unit for evidence.
I have been complaining about the lights being too dim every since I purchased the car. I can hardly see at night, which is very dangerous and it needs to be corrected. My screen showing the information about the radio etc. Blacks out. It has been repaired, I was told but it continues to do so. I cannot end a call by pressing the button on the steering wheel. I have also complained about this numerous times. It also makes this weird noise when driving on the highway after a few hours but the dealership cannot seem to find the problem. I have been having all of these issues for quite some time. The lights need to be replaced at the manufactures expense, something needs to be done about the screen going black as I have been complaining about this for a couple of years now. The noise from the engine has to be coming from something but nobody seems to hear it when I take it in.
The low beam head lights are dim making the car a safety issue to drive at night. There has been a class action lawsuit filed against gm and gm lost. Gm indicates there is a problem but will not fix the issue. The dealership want $2200 to fix the problem with the same parts that that are causing the problem.
Rear lift gate is automatically closing, and doesn't stay open. I've been injured by this & have pictures of my bruises. I wasn't able to stop the lift gate from closing & was pinned in my trunk. This is very dangerous! I've read about similar situations on line. I'm very surprised there isn't a recall about this.
The headlights are very dim and not visible to drive at night. I am unable to see to drive back and forth to work. I work evening shift. This is very dangerous. There should be a recall on this matter.
Crashno fireno injuries0 deaths0 the cue GPS screen is starting to crack. In online searching I see that this is a common. According to the threads I have read this has not been declared a recall. Why not? This can become dangerous since the q system has many functions such as backing up and other driving features. Car is always garage kelp
Bought my cadillac 2015 srx last april 2019, is has been thru one winter. Just a few months back noticed a burn in the seat back down at the bend while cleaning the car. Took my car to quantrell of lexington, ky dealer and they will not cover the replacement and stated they called the manufacturer and they will not cover the replacement. I was told it was a seat warmer malfunction. It is a miracle that my car did not catch on fire. The cts models were recalled for this very reason, but the will not recall the srx's. I have seen many complaints online for the srx. I should not have to pay to replace my seat and seat warmer when this is a vehicle safety issue.
Q screen cracked and spreading, radio glitches freezes jumps and quivers on stations
A warning light on the cue system has locked and will not work. This is a safety hazard while driving. The vehicle was moving.
Tl* the contact owns a 2015 cadillac srx. The contact stated that vehicle headlights low beam was inadequate for safe vehicle operation. The contact was unable to see the headlight low beam as projected. The vehicle was taken to pioneer chevrolet 1315 pike street, marietta, ohio 45750 phone (740)-236-4928, for inspection. The contact was informed that the headlamp assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted nor informed of the failure. The approximate failure mileage was 31,000.
We drive a 2015 cadillac srx. I work in real estate and went out to one of my homes to remove the signage after the home had sold and when I went to let up the hatch to place the sign in the back of the vehicle the hatch would not open. After several failed attempts of trying to open the hatch from the push button at the rear of the vehicle I thought I would try the button on the inside of the drivers door, still nothing it will not open. Did some research, spoke with some other gmc/cadillac owners and mechanics we was told that this is a common issue with their vehicles and that there was no recall for this issue either. And during our research we was told that water leaks into the area where of which the lift gate module kit is stored on the left rear of the vehicle this of course if what made the computer board to burn out. Looked up to see if there is a recall on this and like several other issues we have experienced there has not been a recall to fix this problem either.
Sealed headlight assembly fails causing irreversible condensation buildup that diffuses low-beam headlights to the point of being unusable. Headlights are so dim that turn signals illuminate the roadway much more brightly than the headlights. Happens in all operating conditions, stationary, in motion, and on all types of roadway. I have a video showing just how diffuse and dim the headlights are.
Lights are noticeably dim while driving in rainy weather. Visibility is more difficult at night. My passengers were asking me were my lights even on because they felt unsafe. Cadillac offered a reimbursement. I feel that this is a safety.
Head lights when on seem to go dim. It is a known problem, thousands of vehicles are affected. Moving or standing still, the low beams do not adeguately illuminate the road in front of you. High beams are fine, in my case it is the right headlight. Some people have the left one or both are dim. Cadillac wants to charge $1,500 to fix something that is poorly engineered.
Teh touch screen is not working properly. Freezes up and it also affects the temperature control. I bought this vehicle new and at 30,329 the dealership replaced the radio control assembly and it worked fine until last week. Now at just under 55,000 miles the same thing is happening. I see where others have had this same issue and believe this should have a recall or at least be replaced free of charge.
Exterior lighting is dangerously [xxx] difficulty driving vehicle at night parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Cue infotainment touch screen is malfuntioning causing distraction from driving since attention to road is interrupted to make adjustments various sight required systems in vehicle. Known problem for several model years, yet not recalled for correction. Repair estimate is $1,500.00. Caused hitting of curb and destroying 2 tires (cost $600.00) when screen first became inoperative, while vehicle was in motion on a city street.
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