Sun roof exploded in my driveway.
Cadillac SRX sunroof shattered problems
38 of the 3,266 owner complaints about the Cadillac SRX describe sunroof shattered, most of them for the 2004 model year.
- owner complaints
- 38
- worst model year
- 2004
- typical mileage
- 36,000
Is there a fix? No recall or service bulletin covers this area of the car yet.
By model year
What owners say
The forward section of the sunroof exploded into thousands of pieces and fell into the driver and passenger sides of the front seats. This happened while my wife was driving down a rural highway, no other cars or equipment or buildings were near the vehicle when this occurred, open fields on both sides of the highway NOTHING HIT THE GLASS. This is a very big safety issue, the potential response from a driver that unexpectedly has what sounds like a gun go off 12 inches from their head, not to mention all the glass that falls onto them immediately after the explosion.
Im thinking of reaching out to an attorney before someone is killed in this car or by this car. Purchased new 2012 srx. Has 49,000 miles.sunroof broke 2 different time $3500. Liftgate/sunroof wouldn't open $3500. My husband researched to find this model has faulty drain hose in sunroof causing water to leak into vehicle resulting in erosion in the electrical module causing short out yet cadillac, or gm will admit. Numerous complaints online. Google 2012 cadillac srx it's disheartening knowing the price you paid to get screwed! What next? I haven't been able to see at night lights on dim may as well be off! Numerous times almost wrecked trying to see. Purchased extended warranty. Called johnson motor co 12/26/19, couldn't get me in until 1/6/20. Dropped car off 8am monday service tech agreed there was moisture and fading of my lights this is a major problem with this make but most likely I will be responsible. Stated fla and cal were the only states a lawsuit was settled. How can gm/cadillac settle in 2 states and not everyone who owns these defective vehicles with the same issues? Remember mon morning dropped my car off I receive a call 930 stating bad news we don't cover this and your extended warranty ran out at midnight last night(sunday) you can call cadillac and complain most likely they wont take responsibility. Are you kidding me right now? Tried to get my car in week and half prior and this is faulty designs that has to do with gm/cad not anything I've done or caused from age.you pushed me out 2 weeks for service. I reached out to numerous individuals trying to fight this expensive issue only to be told over and over "im sorry I understand" not to mention they kept my car for a week, did nothing to it, would not put me in a loaner car. What kind of customr service is this? I will never buy another cadillac! I hope this helps someone not to waste their $$$$$$
The sunroof exploded while driving on interstate 67 (san diego county) on the morning of december 31, 2018. Approximate speed was 55 MPH. It sounded like a large blast when it blew. Glass flew everywhere, mostly outward. It left a hole in the sunroof approximately 14 inches long and 10 inches wide.
Tl* the contact owns a 2015 cadillac srx. While driving 45 MPH, the sun roof shattered. There were no injuries. The vehicle was taken to de la fuente cadillac (1385 e main st, el cajon, ca 92021, (619) 333-8167) where it was determined that the sun roof shattered from the inside, pushing the roof of the vehicle upward. The vehicle was not repaired. The dealer notified the manufacturer of the failure. The approximate failure mileage was 56,000.
On the afternoon of 4/11/2018, I was driving approximately 65-70 MPH on I-4 in tampa (eastbound). At approximately 2:05 pm my moonroof literally spontaneous exploded into a trillion pieces! No external force influenced this. By the grace of god I had just closed my sun shade 20 minutes prior to this. I have photos of the glass breakage after I was able to safely exit the highway a few miles away. The glass shows that it blew up and out, not in from an impact.
Tl* the contact owns a 2014 cadillac srx. While driving 50 MPH, the sun roof exploded without warning. The failure occurred independently. There were no injuries. The vehicle was taken to an independent mechanic where it was diagnosed that the sun roof needed to be replaced. The vehicle was repaired. The local dealer was not contacted. The manufacturer was not notified of the failure. The failure mileage was approximately 43,000. The VIN was not available.
Parked. Less than 100 degrees outside. No loud music system. All of a sudden there was loud pop. My panoramic sunroof has shattered and pieces of it fell on my 3-year-old.
Tl* the contact owns a 2013 cadillac srx. While driving approximately 60 MPH, the contact heard a loud noise and observed that the sun roof shattered. The contact drove the vehicle to the dealer. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 51,000.
Srx was driven earlier in the day without incident. Parked at home, then 6 hours later car door opened and panoramic sunroof main panel exploded, the shattered glass was caught by the retractable headliner.
Related recalls
No recalls on record for this model year.
Questions about the Cadillac SRX sunroof shattered
Which Cadillac SRX years have sunroof shattered problems?
The model years with the most reports are 2004 (11 complaints), 2008 (7 complaints) and 2005 (5 complaints).
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