I own a 2017 Chevrolet Bolt which is part of the recall announced today by GM. This is the second recall in less than a year for the same battery-related issue. It was supposed to have been fixed with a software update that I had completed in June. This software was supposed to identify defective batteries but it has not been successful as evidenced by the mounting number of fires that have happened after the “fix”. As such, we are now under a recall a second time. As a result of their own manufacturing issue, we are now limited to how we charge our vehicles, where we park and even the mileage range that we paid for, while GM attempts another fix. GM stated today that they will again be using software to identify defective cells in our batteries and only the ones that are deternined to be defective will have those cells or battery packs replaced. As you can imagine, I no longer trust GM to be able to successfully identify whether or not my battery is defective. This is a serious safety issue. Myself, my livelihood and even people I park next to while out in public are at risk. GM must be forced to replace the entire battery pack in every vehicle affected by this recall. They must also provide loaner vehicles, or details on reimbursement for rental cars, to those who need them due to the fact that their vehicle is virtually unusable while they clean up their mess.
2017 Chevrolet Bolt EV electrical complaints
Page 4 of 5: complaints 71 to 100 of 114, newest first, as owners wrote them.
The unrepaired recall for Chevrolet's Bolt batteries is a serious issue that could represent thousands of dollars in property damage, but more importantly, death.
I've had to deal with the high voltage battery fire recalls multiple times on my vehicle. I rely on this beautiful to drive everywhere with my family and I don't feel confident in the safety of this vehicle anymore. The only way I will feel confident in the safety of this vehicle is if the entire battery pack is replaced, not individual modules. The other more sensible and cost efficient thing to do would be to buy back the effect of vehicles and replace them with 2021 and 2022 models. GM has done this for some customers that were lucky, but it's been proven that this is indeed more cost efficient than trying to figure out logistics and training for employees, to troubleshoot and debug individual modules. Please strongly consider this. Thank you!
We need the federal safety agency to require that GM replace all batteries immediately. Allowing cars that might bust into flames is not acceptable. The 2017-2019 Bolts now have effectively 144 miles of range. Charging up to 90% of 238-mile total range gives you 214-miles of range at the new "full charge". And leaving 70 miles of range as your new 0 miles of range will bring you to a total range of 144 miles. Not allowing me to park my car in my garage because of fire hazards makes the matter even worst.
General Motors failed to resolve an issue with batteries starting fires in select Chevy Bolts (an all electric vehicle). This a problem they’ve known about since at least 11/2020. Now we are awaiting the third “fix” for this problem. For months we’ve had to reduce our range and be careful about plugging the car in. GM’s temporary answer now (again) is to 1) Restrict our full battery charge - known as Hilltop mode (basically 200 miles summer/170 in the winter). 2) Not let the battery charge fall below 70 miles, and charge up to the hilltop mode limitation after each use. 3) Park outside after charging and don’t charge overnight. We may have to wait months or years for resolution, it’s already taken them 8 months to try 2 fixes that didn’t work. We are completely inconvenienced and our car may still burn up! We had a charger installed in our garage and don’t charge elsewhere. Our range radius has now shrunk to 60 miles for summer and 45 or less in winter. We live in the country 50-60 miles from a bigger city. The reason we chose a Bolt was for its range, which has been substantially reduced. We shouldn’t have to deal with the cost, time and inconvenience by having to charge halfway through a relatively short trip. We also have high forest fire danger currently, any fire besides damaging our property, could cause a wide area catastrophe. Overnight charging makes sense as we are using our vehicle during the day and we don’t charge during peak load times. We also park in the garage to protect from the elements and rodents. It also helps with keeping the battery from getting to cold. Mary Barra, GM’s CEO, on 6/5/14, said GM found “a pattern of incompetence and neglect” in the handling of a faulty ignition switch. She said she wanted GM employees to never forget this! GM has failed it’s customers again. We like our Bolt, but currently it’s an unacceptable safety risk and range is now too severely restricted from GM’s original range specifications.
two recalls in the past year is suppose to address the battery fire safety issue announed by gm in late 2020. days after the final software fix by gm weeks ago, the "check engine" light was lit on my chevy bolt. a follow up service appointment was needed to replace faulty hardware. today, after gm announced a THIRD recall. I used a popular third party obd2 app to check the health of my chevy bolt, 4 different issues were reported: U0293, P0AC4, U0100, and U0073. Note that GM software reports zero issues from GM's app. At this point, I trust what the third party app is reporting and NOT GM's app. It appears GM is hiding these issues from Chevy Bolt owners. I have a service appointment with Chevy dealership next Monday to assess the state of my Bolt. Overall, i DONT FEEL SAFE with my Bolt anymore. Please follow up with GM to ensure the manufacturer will do the right fix this time. It's CLEAR to me this is a hardware issue no software patch will fix.
This is the second safety recall against the same models of the Chevrolet Bolt. GM already attempted to fix this once, and it did not work. You must demand that GM replace the entire battery pack in every Bolt that is affected by this recall. For the second time in less than a year, due to their own manufacturing issues, they have limited our mileage range, this time even less so. We're unable to park in our garage, and can only charge when the car can be supervised. These limitations have been placed on us without any details from GM on how we can obtain loaner cars/reimbursement for rental cars. This issue not only puts myself, my family and my livelihood at risk, but it also puts others around me at risk, as the car can catch fire when it's not even on. I'm scared to drive it at this point, so will be storing it. GM attempted to fix this once with software that was supposed to identify defective batteries. That obviously did not work. I no longer trust them to be able to identify which battery/specific cell within the battery is defective, and demand that they replace my entire battery pack.
There have been more vehicle fires after the safety recall "fix". General Motors has not said anything yet, and I am afraid to use my car or leave it near anything because of fire risk. This is a great safety concern for myself and others around me. I would like GM to say something.
Received an email from GM acknowledging that the last recall had not been entirely successful in fixing the Bolt EV battery problem. After contracting Myasthenia Gravis, I had given away my (GM) gasoline vehicle because I was unable to maintain it with my disability. I purchased a Bolt EV because they assured me it would be relatively worry free and much easier to maintain. Since it's purchase I have been continually informed that it might be a rolling death trap. I no longer have the physiological ability to fight the corporate giants. Calls to GM have proven fruitless. Please do something that effects an actual change in my pursuit of happiness. Thank you: Eric W Biggio
I am concerned that GM has not remedied the Chevy Bolt combustion issues and it is not acceptable to instruct customers of recent model year vehicles to keep them parked in the driveway and not to charge them. Furthermore the recalls appear risky since there have been fires after dealers attempted to make repairs to the battery packs in the course of the recall service. There is no confidence in GM's handling of this situation.
I’m just reporting GMs persistent negligence in dealing with defective battery cells for 2017-2019 Bolts. Upon tear down these cells will not and do not meet GM quality standards and GMs delayed response and paltry response demonstrate what little concern Gm has in regard to the situation. This is an issue that will compound with time. My car has not caught fire - I just have an early build 2017 and am frustrated with GMs handling / mishandling of this situation.
I had my Chevy dealer install the second software update and return my battery charging to 100%. There are now two reports of Bolt EV erupting in flame within a couple weeks of each other and both vehicles had the recommended second software installed. I'm reporting that the fix GM has come up with does not work and does not prevent the initial problem of battery fires when vehicle is left unattended. My safety and the safety of my family or other passengers are at risk of a fire starting for no reason and there's no solution offered by GM for this issue. Neighbors are put at risk just by the presence of this vehicle in my driveway. The general public at large are also put at risk if I was to leave the car in a public parking structure like an airport or downtown parking. Waiting on the federal safety agency to do something about this to protect the safety of the public.
The contact owns a 2017 Chevrolet Bolt EV. The contact stated received a recall notification from the manufacturer however, the federal safety agency number was not provided. The vehicle was taken to the dealer for the recall repair, and the mechanic reset the battery. The contact stated upon receiving a second recall notification, the vehicle was taken to the dealer for another recall repair and an unknown reprogram was performed. The contact stated after the vehicle was reprogrammed, the battery failed, and the computer screen remained on. The service warning light was illuminated. The vehicle was taken back to the same dealer who diagnosed that there were no issues found. The manufacturer was made aware of the failure and a case was opened. The vehicle was not repaired. The approximate failure mileage was 62,500.
My car has not personally caught fire, yet. But there is a physical manufacturing defect with the high voltage battery system that causes these cars to catch fire while parked and charging. GM "fixed" the issue with a software update and multiple cars have still managed to catch fire despite being "fixed" and assured that the vehicles were safe to own and operate. It's only a matter of time before one of these cars kills someone and GM clearly is unwilling to do the right thing for the safety of their customers. You can not "fix" a manufacturing defect with a software update. GM clearly is incapable of doing the wright thing on their own and the federal safety agency needs to force them to take this safety issue seriously.
Parking button may not fully engage when pressed causing vehicle to roll forward in drive gear or while in reverse causing vehicle to collide. Vehicle will automatically go into park when driver door is opened, but button can take deep press to fully engage into park. If driver removes foot from brake petal before vehicle is in Park car moves.
Touch screen unresponsive, freezes with rear camera streaming — incredible distraction, system restarts at random. Loss of functionality to HVAC controls in winter caused window to fog and created dangerous driving scenario. Pop sound in speakers then loss of power to infotainment system periodically. I have had dealership replace sway bar and steering due to defective parts. GM not as cooperative as they could be and process lengthy. Now GM tech says chip and screen need replacement. Battery recall has compounded my concerns over safety of Bolt EV.
2017 Chevrolet Bolt. Consumer writes in regards to high voltage battery safety recall. THE CONSUMER STATED THE SAFETY RECALL SOLUTION WAS UNACCEPTABLE.
I have had no failures or problems with my vehicle specifically, but I am fearful of the fire risk due to the Chevrolet Bolt EV battery recall. My local dealer has applied the software patch to my vehicle to limit charging to 90% per the recall, but a permanent fix has not been offered by GM. I am also extremely skeptical that another software modification, as proposed by GM, will provide a permanent fix to the problem, given that it is a failure of the physical battery cells that causes the fires. I implore the federal safety agency to place pressure on GM to replace the propulsion battery assembly in the affected Bolt EVs and not just try to “slap a software patch on it” as a fix. Additionally, by limiting the vehicle to 90% charge capacity, this reduces the total mileage range of the vehicle, thus reducing its overall value. (Think of it as saying you can never fill the tank to “Full” in your gasoline powered vehicle, so the MPG rating you originally purchased is no longer valid.)
Since I only have so many words I'll be brief. Last year, before gm, would even admit there was a problem, my car that I purchased with 7647 miles was back in the shop with them for almost a month (back and forth) before it reached 8.k miles. The dealership would only tell me that it had "electrical problems" and they didn't know what it was. I placed two buyback cases with gm and both were denied. As for them now recalling the cars, they always knew of this issue before I purchased my car, I rented multiple bolts from gm car-sharing service, maven. At least three of the cars I rented had a terrible smell emitting from the battery. Mh rideshare passengers and I would discuss it. And their temp fix tells me they already knew because none of the maven bolts were allowed to charge to 100 percent. Although the charger said was fully charged, it wasn't until I bought my own bolt and started charging did I realize those cars were never charging fully. I always wondered why that was the case, but now we know. And the cars were in motion when we had the battery "burps" I started calling it. I don't have any more specifics, but check on the maven cars, and we can ask my rideshare passengers. I'm sure they'll remember the conversations about the smell because it smelled as if someone broke wind until I realized what it was, then it became more of a sulfur smell to me. And that was only after one of my passengers told me that the smell was the battery. My car never had the sulfur smell, sub that many electrical problems that the dealer could initially fix. They have it running now, but again. They know about this well before the complaints. Feel free to look at my car. The occurrence date I listed is not exact. That's just about thetime I started renting bolts from maven.
Hello. We bought this vehicle in december 2020. When I tried to list the vehicle on the turo we noticed that it have the federal safety agency call. We used to visit connel chevrolet in costa mesa by they didn't fix the problem. So we still have this problem. Thank you
Rear backup camera display freezes after placing vehicle in drive which may become distraction and create unsafe situation for driver while maneuvering in parking lot or on roadway while operating at higher speeds ' can be remedied by manually restarting infortainment system/powering off/restarting vehicle. I have seen system unfreeze for restart automatically while vehicle in motion which may cause distraction to driver and inability to adjust certain features of climate controls. Temporary loss of power to heating unit or inability to register change in fan speed (occurance once). Steering feels loose when initially moving steering wheel and component(s) making noise when turning steering wheel (resistant issue). Suspension makes loud creaking noise(s) when operating on uneven road surfaces or steep incline/decline. Steering/suspension have been ongoing issue since purchased in october 2020 ' will have dealership diagnose at possible owners expense. Date of steering issue will be utilized for section below.
My vehicle is impacted by the following recalls: 1) manufacturer recall number n202311730, and 2) the federal safety agency recall number 20v701. A fix was supposed to be in place by january 1. I followed the manufacturer's steps to reduce charge capacity and waited patiently until 1/29 for the fix. On 1/29 I called gm concierge line at that time to inquire about the status of the fix. I was told there was no update. I inquired about my options including a buyback or replacement vehicle in addition to a loaner car during the period of time the car was out of commission. I was told no problem and someone would contact me. I've received two calls since that time, and none of the promised steps including buyback, replacement vehicle, or loaner cars were offered. The representatives do not respond to my emails, when I call, the assigned rep ignores my calls, and when I ask for a status update I'm told there isn't one. Gm is clearly delaying the issue. I have informed gm that my vehicle is parked in a very close quarters garage where a fire would create an imminent life/safety issue. Gm continues to not respond to my inquiry. The vehicle meets the requirements of the nonconformity vehicle under the tanner act and I am requesting assistance to ensure that the vehicle is repurchased or replaced. There has already been confirmation posted that the battery packs need to be replaced on these vehicle and gm is not acknowledging their responsibility to issue a fix to the vehicle and prevent further injury. I am writing to request an inquiry by the federal safety agency into what gm is actually doing to prevent further loss of life and/or injury and to repair or replace my vehicle. I have documented weeks of emails on the topic with gm which are not being replied to and am not sure where else to turn to get gm to address this open safety issue. Thanks.
Now instead of 240 miles I only have 170 maximum after your 10% reduction
In november 2020, general motors has decided that a defect which relates to motor vehicle safety exists in certain 2017-2019 model year chevrolet bolt EV vehicles. This notice applies to my vehicle, VIN: [xxx]. As a result, gm is conducting a safety recall, n202311730. More specifically, a certain number of these vehicles were built with high voltage cells produced at lg chem?s ochang, korea facility that may pose a risk of fire when charged to full, or very close to full, capacity. The severity of the recall notice was alarming to my family as we drive it daily and often extended miles. Safety is my primary concern and I am requesting remediation immediately. The risk and danger is too great for me to wait and see as gm investigates. What recourse do I have now? Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Tl* the contact owns a 2017 chevrolet bolt EV. The contact received notification of the federal safety agency campaign number: 20v701000 (electrical system) however, the part to do the recall repair was unavailable. Premier chevrolet of carlsbad (5335 paseo del norte, carlsbad, ca 92008; (760) 208-1943) was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Today I received recall notification gm n202311730 about defective batteries that can cause a fire when charged to 100%. Gm's solution is to change software to limit my vehicle's charge to 90%. This is not a solution. It is a band aid. The batteries are defective and should be replaced. Why should I suffer the consequence of this and have to deal with reduced vehicle range and more frequent charging. If the batteries are a fire hazard, they should be replaced with safe batteries at no-cost to the owner.
Gm recall due to battery fires affects this car. The recall solution to simply limit my driving to 90% of the range is abhorrent. My car is now less than 90% effective--there are destinations I can no longer reach in a single charge, and recharging is nowhere near as fast or ubiquitous as gas. Gm needs a solution that restores the full distance ability of this car, otherwise it's outright fraud.
2017 bolt EV was parked nose into garage plugged into wall charger charging unattended with my phone set to alert me when estimated to be fully charged. When I came out of the house to unplug charger there was fire visible under back seat in passenger compartment of vehicle. Called 911 and by the time police and fire responded within a few minutes entire battery under vehicle engulfed car in flames causing garage fire which destroyed garage and all it contents.just learned from carfax that gm issued recall november 15 for potential battery fires when at or near full charge.
Hello my vehicle had to be towed twice while dc fast charging from an electrify america charging station. The first time the shifting handle was replaced and the second time software was reinstalled. However I believe the could be an issue in the batteries that the dealership test equipment is not detecting. The electrify america charging station would display a 'isolation test failure' message.
I brought the car to the dealer on 2 separate occasions with concerns of a faulty battery. The battery suddenly stopped charging fully. However, I was told by the dealer twice that the battery was functioning properly and there was nothing they could do. I opened a claim with gm regarding this incident, asking them to replace the battery, since it was still under warranty, and there was clearly an issue. After months of back-and-forth, gm closed my case stating it was 'normal depreciation' of the battery. One week after they closed my case, the battery spontaneously caught fire while charging in my garage overnight. It totaled 2 vehicles, charred everything in my garage, and caused such severe smoke damage that almost everything in my home was a total loss. The fire department determined the fire originated from the trunk area, where the battery is. My family is displaced while repairs are being done to my home, at a tune of approximately $200,000 at this point. We lost approximately $105,000 in contents, as well as the 2 totaled vehicles ($75,000).
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