GM has been unable to provide a remedy for GM recall N212343880, the federal safety agency#21V560 in a timely manner, and has issued recommendations that are impossible for most owners to adhere to. Most recently GM has communicated that owners should park outside 50 feet away from other vehicles and structures. I live in a moderately densely populated area and this is impossible. I can not prevent other drivers from parking near me. GM should be required to buyback vehicles which have a safety defect which they have are unable to repair in a timely manner. Bolt EVs have been under safety recalls for almost a full year now, and no GM action to date has been successful in preventing Bolt fires.
2019 Chevrolet Bolt EV fuel system complaints
Page 2 of 3: complaints 11 to 40 of 44, newest first, as owners wrote them.
The manufacturer, GM, has failed to remedy this safety recall for my vehicle in a timely manner. The 2019 Bolt EV I purchased from GM presents a real and present danger as a fire risk, while I am being told to limit my vehicle's usage. I cannot easily follow their safety guidelines because this is the only car my family owns -- we cannot simply give up visiting relatives to not deplete the car below 70 miles of range nor can we personally watch the hours it takes to recharge the vehicle outdoors. This renders the vehicle wholly unusable as a modern car that I paid for in a new condition. I do not feel safe putting my daughter in this vehicle, nor parking it in our driveway. In addition, I live in California, and I would be devastated if my vehicle was the cause of a fire in this state. I have called the GM Concierge line 8 different times over the past 8 weeks (I have the records) to attempt a vehicle swap, and every single time after their initial conversation to gather details, GM has not responded to me with any updates. The latest incident was a Bolt EV that exploded in Sacramento. I want a working car, not a lemon waiting to kill me.
Our Bolt seems to have been under recall more than it's not. We've had range subtractions to try to limit the chance of fire for years. Now we have more major range subtractions, can't park it indoors, and can't charge it overnight or unattended. We are also currently at the best temperature for these limits and they are making the vehicle un-drivable due to lack of range and time to charge, these issues will become even worse as the season changes and we start to get colder for winter. We've done all the previous recalls and waited on GM to stop trying to dance around the problem with software and just replace the known parts that have manufactured defects. We feel we've waited long enough and have done all we can to help GM sidestep their known hazard, and the news and recalls get worse and worse. We contacted GM back in July and started our buyback claim, since then sadly GM's reps have stopped responding since late July.
We own a 2019 Chevy Bolt affected by the July 23 recall. There have been 9 2019 Bolts that have caught fire. The 2019 Bolts with batteries made in Korea are significantly impacted. We find the level of risk associated with continuing to use the vehicle to be unacceptable. Fire departments need special training to put out EV battery fires. We have no idea if our small local fire department has this kind of training. The new guidelines are difficult and probably inadequate. Parking in the driveway leaves the car still too close to our house. The fires in other cars have occurred 3-6 hours after charging. Could the car catch fire after being driven in that 6 hour window after charging? Could it catch fire while parked near other cars? What if a child was waiting for a parent in that car? With charging to only 90% and not letting the battery drop below 30%, we are left with far less safely usable range than what we paid for when we bought this expensive vehicle. Too many times this week we have watched the range drop with a level of fear that is just not OK. GM already tried to use software to detect defects, and they admit that it failed. They won’t say how things will be different this time. They also won’t say how the replaced cells will work effectively with the older cells. So even after the remedy is applied, can we trust the integrity of the battery pack? GM has given no timeline for this remedy. We have been told loaners or rental vehicles will be offered by GM, we don’t have it in writing and the dealership we are working with seems unaware of this policy and/or unwilling to part with any of its loaners. And we’ve been told that GM will not reimburse until the loaner or rental period ends, leaving owners to front the cost. What about the owners who can’t do that? GM must replace all battery backs, provide vehicle replacements, or buy back the cars from affected owners.
After having the car's software "fixed" in May 2021 according to the previous recall instructions, we are informed that battery fires may occur in 2017-2019 Chevy Bolt EVs with defective battery packs manufactured in S Korea by LG Energy. Based on our VIN, GM informs us that the battery pack in our 2019 BoltEV was made by LG Energy and instructed us to limit charging and keep the battery within a limited charge range. In our living situation we cannot park the car outside as also advised by GM due to the battery fire hazard. Therefore, we now face severe limitations in owning and driving this car. 1. the danger of a car fire originating in the battery, endangering residents and common property in our condo building, including cars parked in neighboring spaces in the building's ground-floor garage, potentially leading to a condo association requirement that we park the car off-site, at considerable expense and inconvenience; 2. greatly reduced battery range: only 110-mile range instead of the advertised 238-mile range, greatly reducing the feasibility of longer-range travel in the car; 3. massively reduced resale value due to these issues, making it financially impossible for us to replace the car on our own; Due to the problems with this vehicle, we cannot drive or charge it as advertised, nor easily replace it. GM should either promptly replace the entire battery pack to entirely eliminate the chance of a battery fire from this defect or buy the vehicle back for a reasonable sum that compensates us for this grave disappointment and allows us to purchase a new BoltEV with minimal cost to us, the innocent consumers.
Within the first 20 months of ownership of my vehicle - I became aware of multiple reported fires due to the battery on other similar 2019 Chevy Bolts (and other years) where (like my vehicle) had batteries manufactured in Korea which subsequently found to contain a number of defects which pose a fire risk. For many months and currently I have had harsh limitations placed on how far I am able to drive my vehicle due to requested safety measures GM is requesting (to NOT charge over 90% and to NOT let the vehicle go below 30% - effectively limiting range by 60%). Additionally, we are not able to charge the vehicle overnight and must remove the vehicle from the garage after charging due to fire risk. This is unacceptable! I requested a buyback from GM or MSRP swap but was denied. There is currently NO FIX available and it's unclear to when if this will be fully resolved. I am afraid to use my vehicle as my charger is located in my garage where my sons bedroom is directly above the garage. My vehicle poses a great risk to my families safety.
Since about November of 2020 this vehicle has been under a recall, due to potential fire danger of the batteries. The interim solution was to not charge the battery above 90%. Within the last couple of months a "final" solution was initiated by GM, to solve this potential fire situation. I have had this "final" solution performed on my vehicle by the dealer. Now, we are informed that fires are still happening on these vehicles, even with the final repair. We are now told do not charge overnight un-monitored. Do not let the battery get below 30% or above about 80%. Do not store the vehicle in doors. I now read that GM does not expect any sort of "new" solution until September, or perhaps later. None of this works for us, with our current usage of this vehicle as our main transportation.
There is not a specific incident with my own vehicle, but my complaint lies with all models, including my own, that have been determined to have a high fire risk, particularly the 2019 year model and manufacturing source of my battery. The recently re-activated recall (the federal safety agency# 21V560) indicates that GM has again recognized the risk of danger but has failed to address the manufacturing defects within their battery systems in a timely manner. After recognizing a battery fire risk over a year ago, GM's initial recall fix was insufficient to effectively reduce the risk of fire and potential harm to property and people. During the previous recall, GM had recommended a reduction of charge to reduce the risk of fire and during this re-issue of the recall has recommended even more restrictions on the charging levels and logisitics of when and how to charge the battery safely. These recommendations over the life of this extended recall has drastically reduced the function and capabilities of the vehicle as implied by GM when I originally purchased the vehicle. Essentially, the safety of my vehicle and therefore of my property and family is at risk, and despite the recent recall, GM has not moved quickly to address this issue by repairing the vehicle to reduce the risk of fire.
There is an open recall on my vehicle, but Chevy NEVER notified me about it. I received an email about the initial recall in November 2020, but found out about this most recent recall ONLY from the Chevy Bolt EV Facebook group I am part of. Searching my VIN on the Chevy website did not yield any results for a couple of weeks (now it says that there is an open recall but no remedy yet), but now searching the VIN and looking at the battery sticker information tells me that I am, indeed, part of this recall and have never heard anything directly from Chevy. Many others in the group reported receiving an email but I have not received any communication. This seems very suspect and very dangerous. I purchased the car used from a dealer but since I received the original Nov 2020 recall information I know that Chevy has my information, they just didn't contact me for some reason.
Safety put at risk due to recall where car could suddenly burst into flames. Remedy timeline tbd by Chevy putting myself and family in undue stress.
Incident hasn't occurred YET. Worried about car and property. Leaving car outside is an invitation for car thieves in our area and we're having major hail storms.
Chevrolet has been unable to fix a severe battery fire issue in a timely manner, which effectively turns the Bolt EV a ticking time bomb that can potentially burn down my house, with my family's dead bodies in it. After multiple Bolt EV battery fires, GM acknowledged the issue first in Nov 2020, it took GM roughly half a year to come up with a software solution to "monitor" the batteries; during that half a year time period, we were told to limit our charge and park outside, without no assurance that the car wouldn't catch file when charging inside our garage. After receiving the "final" software remedy, two other Bolt EVs have caught fire, GM started another recall, with no solution and no timeline, and no assurance or credibility that they can provide a proper fix, my Bolt EV is turning into a ticking time bomb again. While charging outside of sleep hours lowers the chance of dying from fire, the risk of burning down our house is equal. We need GM to buy back the Bolt EVs while they figure out and apply a proper solution, instead of risking consumer's lives and properties to wait for the fix.
I currently lease a 2019 Chevrolet Bolt which is part of the recall announced today by GM. This is the second recall in less than a year for the same battery-related issue. It was supposed to have been fixed with a software update that I had completed in March. This software was supposed to identify defective batteries but it has not been successful as evidenced by the mounting number of fires that have happened after the “fix”. As such, we are now under a recall a second time. As a result of their own manufacturing issue, we are now limited to how we charge our vehicles, where we park and even the mileage range that we paid for, while GM attempts another fix. GM stated that they will again be using software to identify defective cells in our batteries and only the ones that are deternined to be defective will have those cells or battery packs replaced. As you can imagine, I no longer trust GM to be able to successfully identify whether or not my battery is defective. This is a serious safety issue. My family, my property and even people I park next to while out in public are at risk. GM must be forced to either replace the entire battery pack in every vehicle affected by this recall or replace them with newer models containing safer batteries. They must also provide loaner vehicles, or details on reimbursement for rental cars, to those who need them due to the fact that their vehicle is virtually unusable until GM provides a complete, effective solution.
I have a 2019 Chevy Bolt EV, with a potential for the High Voltage Battery to catch on fire. There was a first recall back in Nov. 2020, Manufacture states that there was a final fix for the High Voltage Battery. I took the vehicle in for the final fix. Recently there was a 2019 Chevy Bolt that caught on fire with the final fix for the recall. Now there’s a second recall for the same issues, now I can NOT park my car inside the garage and not charge it at night, because of a potential for the vehicle to change on fire. I have 2 boys that lives about the garage and I live in a Townhouse. This recall is a safety problems for everyone, it poses a safety risk while the vehicle is charging. The vehicle is a safety hazards to the public and building structures.
My Bolt falls under the recall for a main battery pack defect that has resulted in several car fires. Chevy states we should part outside our garage if the car is parked and charged there. This is a major inconvenience to owning the car. I requested a buyback several months ago when they were being offered by Chevy. Since Ohio's Lemon Laws are poor I was denied. I had little faith Chevy could find the problem with software and I was correct.
The battery in these vehicles is prone to catching on fire when charging, resulting in the complete destruction of the vehicle. GM has been failing to repair these vehicles for over a year. They have now issued a third recall for the same problem with no resolution and guidelines that require owners not to use their vehicles in any reasonable manner. This recall represents a serious danger to life and property, with a fire that could cost untold damages. These vehicles are unsafe, and GM is clearly unwilling or incapable of repairing the defect.
GM's recall solution is unacceptable and leaves consumers with virtually unusable vehicles if they follow GM's safety recommendations. This situation has been allowed to go on too long and we are lucky that no one has gotten hurt.
On May 11, 2021 I responded to GM's safety recall notice by bringing the car to a local Chevrolet dealer, who performed the service as per GM's instructions. Since then the battery has continued to charge or attempt to charge for several hours after it has been fully charged as indicated by the instrument panel readout and the dashboard indicator. I reported the problem to GM by phone several weeks ago and was instructed to bring the car back to the dealer that had performed the recall service. I did so on July 7 but I wasn't convinced that the dealer appreciated the seriousness of the problem, so I immediately called GM 's EV hotline (866‑790‑5600 ext. 5912316) where a case was opened. As of July 18 I am still waiting for further instructions from GM. My case number is 9-6818768332.
Component: We don't know for sure. The was a recall on the battery, and several other of these cars have had thier batteries explode in similar fashion. The primary remnants of the car are missing and are being investigated as being stolen and are unavailable for inspection. The melted remnants of the car left in the driveway are still available. Safety: We inhaled toxic vapors. Our home has been severely damaged. If the incident had happened in the middle of the night instead of in the morning, our neighbors wouldn't have been awake to call 911 and my wife and I could have died when the fire spread to the house. Has the problem been reproduced? Unknown, though this is a known issue that has happened to other cars. Has the compenent been inspected? No. The wreckage is missing and presumed stolen. Were there any warning messages: I do not believe so. My wife claims she heard a car alarm when we we awakened by the first loud noise. She does not know if the alarm came from our car. In the early AM of 7/2/2021 I awoke to smell an acrid smell. Our neighborhood often has an odd smell, so I went back to sleep. About 6 AM on 7/2/2021 my wife and I were awakend by a loud bang originating outside the house. I investigated and noted a police officer outside my home using a fire extinguisher on my 2019 Chevy Bolt. I saw flames coming from the right passenger side. The police officer asked us to exit our home. I told my wife that the house was on fire, because I believed that's what was happening. When we left the home, I noticed that, at first, it was only the car. The fire got worse very quickly., and the police officer asked us to move farther back.We heard and saw several explosions.The fire spread to the house. At some point the fire department arrived and extinguished the fire, but not before the car was completely consumed and significant damage was done to our home. My wife, I and our pets were all examined for smoke inhalation and the cats were treated.
My 2019 Chevrolet Bolt Premier has the battery made in Korea that is part of the current investigation Chevrolet is doing, announced yesterday July 14, 2021. This is the announcement from Chevrolet: JULY 14 2021 IMPORTANT UPDATE FROM GENERAL MOTORS General Motors has been notified of two recent Chevrolet Bolt EV fire incidents in vehicles that were remedied as part of the safety recall announced in November 2020. Out of an abundance of caution, we are asking owners of 2017-2019 Chevrolet Bolt EVs who were part of the recall population to park their vehicles outdoors immediately after charging and not leave their vehicles charging overnight while we investigate these incidents. This has been a known problem for several months, since November 2020, as noted in Chevrolet's announcement above. I limited my charging to 90% the minute the news broke about the possibility of a battery fire. I have had "the remedy" done to my car, which is all that one can do at this point. live in a condo building in a busy downtown setting and my only parking spot is two levels underground. It is both unsafe and very costly/inconvenient for me to have to park on the street at meters while waiting to hear ANYTHING from Chevy regarding next steps. I want to get my situation on your radar, as I am sure many other Bolt owners do. I want to stop worrying about the potential of a fire that would kill or maim any person or living creature, destroy any property, especially my home, my neighbors' homes, cars, etc. HELP!
My Bolt was purchased in Sept. 2019. It was not part of the initial the federal safety agency recall because it has a battery made in the U.S. However, Chevrolet still issued a company recall on it and performed a software update, evaluation of battery health, and installed an on-board diagnostic module. The "final fix" as it is called. Even though my battery appears to be safe, it has the same design, materials and similar manufacturing practices by the same company, as the cars that have caught fire. Now there has been a battery fire in a Bolt in Vermont that had the "final fix" installed. (Not my car, it's in another state) I am concerned that the battery problem is in the design and how it is built, not due to a faulty manufacturing contaminiation that could only occur in Korea. And I'm also concerned that the "final fix" is not sufficient to take care of the problem. I am asking you to investigate all the LG batteries in all the Bolts to determine if they truly are safe.
I was denied the buyback by GM due to the weak lemon law in the state of Michigan. GM should be replacing these batteries if they are not allowing a buyback or trade up. There were 16,418 Bolts produced in the US-market for the model year 2019. If I take a ballpark half of the vehicles with Korean cells, and half of the vehicles produced with cells in Holland Michigan (The Holland cells not having the defect), to-date we are looking at 5 in 8,209 cars catching fire due to the battery defect. That translates to 1 in every 1,641 2019-model-year Korean-cell Bolts catching fire, to-date. Statistically, this number cannot go down. This represents a much higher percentage than what GM is publicly stating. This is a much higher, unacceptable risk. I do not have faith in a software update and battery voltage spread test for the latest "fix." GM is very secretive on what the defect or defects are. A battery may test fine today, as it made it into the production vehicle and passed the test then. Though, tomorrow it may fail due to the defect. When it fails, I don't want my family to be anywhere near it. Please hold GM's feet to the fire on this to prevent the possibility of the unsuspecting consumer to get burned.
Vehicle will not charge fully due to battery catching on fire
I've had the recall work done. But because of the verbiage in the recall itself it's remaining open on the federal safety agency and carfax. This is preventing me from using my car as income.
General motors refuses to service my vehicle and claims I'm black listed from every dealership in the area. They refuse to complete the safety recall for battery fires on my vehicle, the windshield wipers are slapping each other and rear suspension is making metal on metal clanking noises. Gm has had me black listed from all dealerships in the area and refuses to complete necessary safety repairs on my vehicle. I have absolutely no way of getting these necessary services completed on my vehicle. Gm customer experience center won't assist in finding a dealership in the area. Please help.
Chevy bolt finished changing and then started to smoke from under the car. The sound of popping noises were heard and then 10 minutes later the car was engulfed in flames. The cars battery pack starting popping then exploded in flames.
I purchased a 2019 chevy bolt on dec. 20, 2019. The car has about 7,200 miles. While I was turning onto a thoroughfare , a warning light said there was a problem with the high voltage battery. This happened on aug. 6, 2020. Chevy replaced the battery under warranty. I took the car to alfano chevrolet in san luis obispo, ca where I bought it. I mention this because I've heard of bolt batteries catching fire or melting resulting iin destruction of the vehicle.
On june 1, 2020, 1-yr old vehicle (4000 miles on odometer) with 55% battery charge lost full propulsion power on a gentle curve on a country road at 40mph in l drive setting. Propulsion gone, steering stiff, warning bells, service-vehicle-soon warning messages. I coasted barely off the road onto the shoulder. Car was towed to dealer. Dealer now says it is a manual service disconnect fault and is waiting for a back-ordered replacement part.
Failure of the "drive motor battery high voltage manual disconnect lever" caused immediate and complete loss of power on the road.
Vehicle was doing highway speeds on interstate 81 in pennsylvania in the left lane. Suddenly, the vehicle made a loud thud, followed by rapid deceleration. Managed to barely make it to the right shoulder, and at that point the vehicle put itself into park and refused to shift into drive or reverse. Warning messages and indicators lit up on the dashboard, and an onstar notification email was received on my phone. Was fortunate to make it to the shoulder, otherwise the vehicle would have been stranded in the middle of the highway with no way to move it off the active roadway.
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