Chevrolet issued a recall for our 2021 Bolt, Manufacturer Recall Number N212345940 the federal safety agency Recall Number 21V650 over a year ago. At the time of the recall issue in late 2021, we were told to bring in the car for service that would reduce the risk of fire by lowering the charge capacity to 80%. We did so and were told that the actual battery module replacement would be "any day now." We have contacted the Chevrolet EV Concierge (833‑382‑4389) several times over the past year, including today, Feb. 20, and each time we were told that the recall service would happen "soon," and that there was no way to estimate when it would occur. We have been told that the 2020-2022 models had recall service started in August 2021, proceeding "in batches." As it has been about 15 months since the recall was issued, we suspect that Chevrolet has no intention of performing this service in a timely fashion. We do not know the probability of a fire. We do not know when the full charge capacity will be restored, and this has constrained our ability to travel. Has the federal safety agency imposed a deadline or guideline for the recall completion? What is a reasonable time frame for a recall of this magnitude? 1 year? 3? 5? 10? As a car owner, 1 year would appear to be reasonable. However, we have little ability to hold Chevrolet to a reasonable standard and no knowledge of what percentage of the cars are done. We appeal to the federal safety agency to hold Chevrolet to a reasonable standard. Thank you for your time.
2021 Chevrolet Bolt EV electrical complaints
Page 2 of 2: complaints 11 to 33 of 33, newest first, as owners wrote them.
2021 chevrolet bolt EV. Consumer writes in regard to battery recall.
The contact owns a 2021 Chevrolet Bolt EV. The contact received notification of the federal safety agency Campaign Number: 21V650000 (Electrical System) and 22V930000 (Structure, Seat Belts) however, the parts to do the recall repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2021 Chevrolet Bolt EV. The contact received notification of the federal safety agency Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2021 Chevrolet Bolt EV. The contact received notification of the federal safety agency Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
This vehicle left me on sept 13 in the middle of the freeway bc it lost propulsion. I had plenty of charge and all of a sudden my charge was gone. The car wouldn’t speed up. Had to pull over and wait 4 hours for tow truck.
Merging onto freeway from about 50 MPH to 70 MPH. Blind zone alert indicated there was a vehicle was in my blind spot. Proceeded to accelerate full throttle into traffic when car began shuddering and then suddenly lost power. Car would not restart and needed to be towed to dealer for warranty repair. Car was at dealer for 9 days waiting for repair.
The contact owns a 2021 Chevrolet Bolt EV. The contact received notification of the federal safety agency Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and the contact was provided a case number. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2021 Chevrolet Bolt EV. The contact received a recall notification for the federal safety agency Campaign Number: 21V650000 (Electrical System). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The part was not available for repair. The contact had not experienced a failure. VIN tool confirms parts are not available.
While accelerating, the vehicle's drive system stopped functioning. The vehicle slowly came to a stop while displaying errors about the propulsion, and was no longer able to move under it's own power. All other systems were still working, however the hazard lights do not stay on when I had to try powering the vehicle off and back on again. The vehicle has been towed to a Chevrolet dealership for diagnosis.
Not Happy. I bought my Bolt assuming I would get the convivence and range of a fully functional vehicle. The restrictions imposed upon my and my Bolt are unacceptable. I can only charge in my garage unless I go the a pay for power source and wait around. I also prefer charging at overnight, after 2100 hrs, as I feel I am using less valuable energy. My employer has requested I do not park in the company lot or near any buildings. Very reasonable request under the circumstances. I think GM should allow me to rent a safe vehicle until my Bolt can be brought back to the original quality/range/safety standards! Please forward this to the powers that can make this happen. I will also be in contact with the appropriate governmental agencies, especially if my requests are ignored or denied. Happy holidays, Hope I do not burn up, [XXX] On Monday, November 29, 2021, 11:36:09 AM PST, Your Friends at Quality Chevy of Escondido wrote: Hi [XXX], Great News! Chevrolet has announced that they will soon be releasing software that will allow 2019 models to be parked indoors after charging and lifting other limitations. Owners of the 2019 model year Bolt EV that have not had a battery module replacement will be contacted for software updates. New software for the remaining affected Bolts and EUV's is coming by Christmas. The new settings will lift limitations on indoor charging overnight, operating below 70 miles of range, and indoor parking after charging! Stay tuned to Quality Chevy for updates and more as we receive it. We hope you find the news helpful, and we thank you for your business! Happy Motoring, Your Friends in the Car Business Quality Chevrolet 1550 Auto Park Way Escondido, CA 92029 760‑745‑7221 INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
This is regarding the battery defect. I initially called into GM on August 31, 2021 to start this buyback and have not driven this since. It’s been parked on the street because I have a newborn and a 2 year old. It would be irresponsible of me to drive and charge this car while my children are here. There has been no progress while working with GM. They have ignored me and are unreachable. I went through BBB and the settlement has been approved, but GM still has not contacted me and is unreachable. My case number with GM: SR:9-6913861036 My case number with BBB (settlement has been reached but no response from GM): CHV2125923
The contact owns a 2021 Chevrolet Bolt EV. The contact received notification of the federal safety agency Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded at a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2021 Chevrolet Bolt EV. The contact stated while driving 55 MPH, the vehicle inadvertently stalled. The warning message " Emergency Power Failure, Seek Service Immediately" appeared on the instrument panel. The contact was able to veer to the side of the road. The contact stated he was unable to restart the vehicle and had the vehicle towed to the dealer. The dealer diagnosed that the battery disconnect lever had failed. The contact stated the vehicle was repaired. The manufacturer has notified the failure and offered the contact a vehicle buyback. The approximate failure mileage was 2,700.
High voltage battery has been recalled due to fire risk on 8.20.2021. No remedy for repair has been performed and I have had difficulty getting information from GM regarding my vehicle swap due to the recall. The vehicle is becoming more unusable as the weather gets colder due to the charging limitations set in the recall.
Vehicle is under recall. GM has gone beyond what would be considered a reasonable time resolve the issue. The vehicle remains a danger and the suggested restrictions by GM are impossible to follow and still use the vehicle as intended. GM is considering a buy back of the vehicle on a case by case basis. GM should honor all requests for a buy back of the vehicle since they are unable to render the car safe and should not decide that some customers should continue to be in danger while others granted a buy back are able to be safe.
The contact owns a 2021 Chevrolet Bolt EV. The contact received notification of the federal safety agency Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had a exceeded a reasonable amount of time for the recall repair. The contact contacted the dealer and the dealer confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
GM has rendered my vehicle useless. I drive hundreds of miles a day. I bought the 2021 Bolt in July with an estimated 259 mile range which was fine. That has now been slashed by 40% which isn’t adequate and is NOT the car I purchased. And parking it outside full time will likely result in rodent damage as they apparently like the soy plastic wrapping on the wires. Lastly, the GM Spokesman on Twitter stated that Bolt owners need to park 50’ away from other cars. This is all quite impossible. I bought this car brand new just 2 months ago and it’s now ruined for my use. I contacted GM on 8/24/21 and they stated that I could rent a car and submit the rental receipts and gas receipts to them for reimbursement. But, they would not commit to a timeframe for reimbursement. Anecdotally, people online who have gone this route have waited 6 months for reimbursement of their first month rental and gas. Which would mean that I would have to spend $12,000 before I would receive my first reimbursement check for the first months rental and gas. This I’m addition to the payments for the lemon I purchased. This is absurd. For a company that grossed $222 billion last year to expect their customers to spend that kind of money out of pocket. I bought the Bolt because it was the cheapest EV and I don’t have $12,000 to front GM. I recall in the not-too-distant past GM received a bailout with taxpayer dollars. the federal safety agency should have the authority to force GM to pay for our rentals until they can fix their mess. It is clear that GM isn’t going to do the right thing. Just take a look at the case of the guy who’s Bolt burned up and GM said “fire invalidates the warranty” and refused to make him whole. GM told him if he didn’t like it then “he should sue”. Because they know just as the average Bolt buyer can’t shell out $12k for a rental he also can’t spend $15k for an Attorney to sue them. This is outrageous and GM shouldn’t be allowed to get away with it.
I have been advised, my vehicle, (2021 Chevrolet Bolt with less than 2,000 miles) may spontaniously burst into flame because a faulty battery. I'm supposed to park thr car outside, away from other vehicles for an indefinate time. No repair is being offered by the dealer or General Motors. I am 81 years old, unable to safely acces my vehicle if is parked on the street in snowy weather. As a result, I am in danger due the weather conditions, let alone due to fires started in my garage while the Chevrolet Bolt is being charged. I demand immediate return of the money I paid for this worthless Chevrolet so I can buy another car.
How was your safety or the safety of others put at risk? Drivers have to follow unfair guidelines that cripple the car. I am not able to follow the GM guidelines without affecting my livelihood and how I use the car to commute and charging procedures overnight to achieve the needed range for daily commute. 1. Set your vehicle to a 90 percent state of charge limitation using Hilltop Reserve mode (for 2017-2018 model years) or Target Charge Level (for 2019-2022 model years) mode. Instructions on how to do this are available in the videos below. If you unable to successfully make these changes, or do not feel comfortable making these changes, GM is asking you to visit your dealer to have these adjustments completed. 2. Charge your vehicle more frequently and avoid depleting their battery below approximately 70 miles (113 kilometers) of remaining range, where possible. 3.Park your vehicle outside immediately after charging and do not leave your vehicle charging indoors overnight. Has the problem been reproduced or confirmed by a dealer or independent service center? Nationwide recall confirmed by the federal safety agency Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, Appeared 8/20/21 according to the federal safety agency recall
GM CHEVY has sold me a vehicle that has an explosive lithium LG battery. on 09/07/2021 GM called me and offered me a choice of having the battery replaced in my vehicle at a future unknown date or having the vehicle sold back to GM via the buy back program. GM refused to go into detail about either option and instead wanted me to make a decision without knowing the details on either option. I personally believe that GM does not give a [XXX] about the Bolt or the customer. GM has instructed me to park my vehicle out side my home and I stated "I live in a rural area and if the vehicle were to explode it would reduce the forest area around my home to ash. The vehicle is probably better off in my garage. I will install a fire detector in the garage, since GM doesn't give a [XXX] about the customers or the people that can be hurt. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
GM CHEVY has sold me a vehicle that has an explosive lithium LG battery. on 09/07/2021 GM called me and offered me a choice of having the battery replaced in my vehicle at a future unknown date or having the vehicle sold back to GM via the buy back program. GM refused to go into detail about either option and instead wanted me to make a decision without knowing the details on either option. I personally believe that GM does not give a [XXX] about the Bolt or the customer. GM has instructed me to park my vehicle out side my home and I stated "I live in a rural area and if the vehicle were to explode it would reduce the forest area around my home to ash. The vehicle is probably better off in my garage. I will install a fire detector in the garage, since GM doesn't give a [XXX] about the customers or the people that can be hurt. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Backup camera on while driving at freeway speeds: While driving on the highway, the infotainment system started having trouble. First my Carplay disconnected and I couldn't reconnect. When trying to fix it, I hit the 'home' button. Then the backup camera displayed on the display covering all other functions (battery info, temperature, etc). I was driving at freeway speeds with the backup camera stuck on. When I was able to stop, putting it in park, briefly turning off the car with the door open did not correct the problem. Only when the car sat (infotainment fully powered off?) did the problem correct. I have not seen the issue on a few drives since then. I have a video of the problem but it's too big (16MB) to upload on this website.
VIN decoder
See the problems and recalls for an exact car
Buying a used 2021 Chevrolet Bolt EV?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history