My trunk opened at random when I was headed to work. This occurred many times when I was driving and as well as when the car was parked and locked. It could have caused an accident due to a distraction and having to pull over, items falling out in front of vehicle following, and also could have had items stolen. Since the middle of summer, it has stopped that issue but, the trunk will not open with the button on the rear of the trunk. The only way it open is with the key fob. This is very inconvenient and has happened to many others. I have stopped at a few chevrolet dealers asking for them to fix this before my warranty expired but they would not cover it.
2012 Chevrolet Cruze body complaints
Page 2 of 2: complaints 11 to 21 of 21, newest first, as owners wrote them.
Vehicle turned off in the middle of taking a left turn. Caused the car to go off the road into a graded lot. At this point causing my tire to go flat and damaging the fender and passenger door. This is not the first time the car has turned off on me. I have had it in the shop 3 times in the 4 months that I have owned this vehicle and still nothing is resolved.
Tl* the contact owns a 2012 chevrolet cruze. The contact stated the vehicle door latch became inoperable. As a result, the doors failed to open at various times and no warning light illuminated. In addition, while driving at an unknown speed the engine stalled. The vehicle was taken to the dealer. The technician was unable to duplicate the failure. The manufacturer was not notified of the failure. The failure mileage was 46,000. The VIN number was unavailable.
[xxx] VIN my car was taken to dealership because it started making a sound like the motor was ticking and had been overfilled with oil about 6 months before by the dealership. The serviceman waited until next day to drive the car. While being test drove by the service man it caught on fire and burned the whole motor and outside of the car up. All plastic was completely burned. My insurance man who went to look at the car said he could not tell if the plastic shield on the bottom had oil on it or not but they could further investigate and would be able to find out. Now I had insurance full coverage on the car and I bought gap from the dealership when I purchased the car. I am paying a 6.25 interest rate on the car which came to 22,740.00 plus 3,000.00 down when purchased and been paying for 1 year. Paid for extended warranty and gap. I have waited over a month for gm to investigate this and of today's date the dealership says they have not come to do their job. I am 64 years old and never dreamed that a large dealership could or would do someone like they have done me. There was very large recall on 2012 cars and I don't know if mine was ever fixed because I didn't know about the recall until this happened. I just want my money back for the down payment so I can buy another car and for my car to be paid off by the dealership because they are the ones who over filled the car in the first place. The dealership should be responsible for the car it was in there place there service men was driving it when it caught on fire. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Driver was traveling approx. 15-20 MPH when traffic stopped in front of her. Driver was at a safe distance behind the vehicle in front of her. However, after applying the brakes the car did not stop and hit the vehicle in front of her. The driver could not figure out why the crash happened as she applied the brakes and the car felt like it wouldn't stop. Not only did the vehicle not stop but it also had extensive front end damage without any airbag deployment. Both issues are very concerning to the driver. The vehicle has since been repaired but still feels like the brakes are not functioning like they should.
The trunk release switch that is located on the trunk of the vehicle does not work. The only way to open the trunk is by using the keyless entry remote. Though this does not pose a direct threat to safety it is extremely inconvenient due to the need for the key just to open an unlocked vehicles trunk. I purchased the vehicle only being one year old with 50,000 miles (so the warranty is out) and the dealership says that they can't do anything unless I pay full price.
Strong odor of coolant entering the interior of car when heater is used. Becomes stronger if window is open while driving . Odor is not present when at standstill. Open opening hood with engine off odor can be sensed near the water pump area. Dealer replaced water pump a week ago to remedy the problem. The vehicle has 28 k on it.
Tl* the contact owns a 2012 chevrolet cruze. The contact stated that after a severe hail storm, there were large dents in the vehicle. The vehicle was inspected by an independent mechanic and they advised him that the hail storm caused $7,000 worth of damage to the vehicle. The vehicle was repaired. The contact was concerned about the safety of the steel if he were to be involved in a crash. The manufacturer was not contacted. The failure mileage was approximately 5,000. The current mileage was approximately 19,000. Updated 05/08/13*lj the consumer stated a vehice parked next to the this one had minimal hail damage. Aaa made 3 visits in order to repair the damage. Updated 06/04/2013
After having the underbelly shield modified on my sister's 2012 chevrolet cruze eco per the recall (the federal safety agency campaign number 12v288000) I noticed an increase in buffeting and highway speed wandering in the handling of her car.this is most noticeable at speeds of approx 75 MPH and higher. The car felt less stable than it did prior to the recall service being performed on the vehicle. Because of this, I purchased a replacement underbody shield from a dealer and re-installed it. The result of this re-installation was noise back to normal, handling back to normal.
Chevrolet's recall fix on the 2011-2012 chevy cruze involve cutting off large portions of the underneath heat shield, this piece is also a debris shield. But now with the heat shield completely gone, there now is no protection from debris entering under the hood and causing more damage, also with this fix gm is compromising the biggest selling point of this car which is the gas mileage, this shield is also used to reduce drag underneath the car and in turn increasing gas mileage, but now drag will increase underhood which will decrease fuel mileage. In very wet climates this shield helped prevent water from spraying up under the hood as well, and by removing this shield our cars are now more prone rust, corrosion and abnormal wear to vital parts. Gm has done a horrible job at fixing this problem, no logic or obvious care were taken into consideration when addressing this issue. If this kind of similar problem happened on a cadillac or a corvette would have they fixed the problem the same way?? Probably not, so what makes my chevy cruze any less important?
I took my vehicle in complaining of a strange noise, almost like a "pop" when braking. When the dealership looked at it they told me it was the struts. They stated they were waiting on a recall from chevrolet and that I should just continue to keep calling and checking on it. I called them each month since. Each time they assured me it would not affect my vehicle at all and that it would be fine. Obviously, a strut is a part of the car, it must be needed to function or it would not be on there. I have no idea how this is affecting my vehicle including my tire wear, brakes, and overall structure of the vehicle. There has still been no recall issued and the problem still exists.
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