Please print off the scanned documents and add them to the complaint form # 11512592. I needed more room to upload 4 more jpeg files to show the history of the problem with the valve cover and PCV valve attached to it. Thank you.
2012 Chevrolet Cruze transmission complaints
Page 2 of 6: complaints 11 to 40 of 137, newest first, as owners wrote them.
Please attache the scans attached to this email to incident/complaint # 11512592. I needed more room to upload my history with this car and the issues with it.
I am wondering when GM is gonna admit fault on these Chevy Cruzes? My mechanic father owns one. He's had to replace Valve cover gasket on his 3x. Mine at least 4-5x now. One bad oil change at a dealership almost cost me my engine at Sunfair Chevrolet. They left 2 rings on the oil fuel filter causing it to leak all over my engine compartment which left me roadside the next day after driving it 2 hours the night before back in Aug 2016. So they gave us 10K miles over this incident in case my engine blew. It ran a bit hotter than it did before this incident. I also noticed a burning smell. Enclosed in the scanned documents you will find a letter from Chevrolet discussing a "engine light" coming on and engine coolant leak from the water pump reservoir leading to a drip of coolant onto the engine or onto the ground. Overtime, the loss of coolant will reduce cooling performance and eventually could lead to engine overheating. Well, that isn't the only issue. Look at my scanned documents to see how many times the valve cover has been the issue. Always the engine light coming on and pull codes. A mechanic friend, replaced the valve cover gasket for me before it became a recall to save me$. Engine light came on again in 1 year. The PCV valve was built into the valve cove creating a chronic problem. Leads to a loss of turbo power. The last time manifold had to be repaired, they lifted the valve cover to get to it; leaked oil one day after my husband just replaced it. We assumed that was the issue (again), so instead of taking it in, he replaced the seal before taking it in. Someone please help us. Last fix was Aug. 2023, one day after it was in the shop. over $1200 in repairs I called GM, they told me to take it into the dealership. They focused on an oil leak from oil feed line. 4 days in still wasn't repaired. 1-20-14 I think was first incident of a valve cover issue. This is only 2 years after the car was "NEW". 137K miles on it now. Faithful with oil changes.
The cars turbo system fails. This causes a loss of power when accelerating. Pulling out into traffic or merging onto the freeway are all unsafe now as the car suddenly doesn't accelerate. This can cause crashes. I have pulled out and assumed I was at a very safe distance only to have the car not pick up as it usually does. I feel very unsafe.
Clutch pedal began sinking down to the floor with little to no resistance, car would have trouble shifting took it to the dealer, I don't know what they did but it fixed it temporarily. Went to see another car for purchase a few days after with it and on my way back clutch failed completely, clutch pedal sunken all the way to the floor with no possible way to shift I was stuck. Towed it to have it "fixed" sold it to carvana, don't buy one manual or auto
It keeps running pot. And it also needs any houses now and I have done replaced the thermostat and the thermostat housing I'm going to voicemail
The transmission is a known issue, so much so they issued a service bulletin. The transmission will give out or shift very abruptly or shift in to neutral without warning and at various speeds. Our specific case was sudden downshift while travelling about 65 mph, then shifted into neutral which turned the engine off causing an abrupt stop then eventual release and had to coast to a stop. We then got a code for transmission code that a mechanic inspected and tried to replace a part they said the code was most likely related to. The mechanic then stated that if this did not fix it, it would require complete replacement of transmission. The independent service provider confirmed that it was indeed related to an internal service notice for GM. They did not give us the related number. We also received a notice to bring the car in for related notice if the car was under certain mileage however they knew our vehicle was over since they do all the service. In research, this is a common problem where Chevrolet is not able to accurately detect, troubleshoot and repair. It is a known issue however we are on the hook for the repair when this is clearly a design issue and a severe safety issue.
I have filed a complaint 2 other times on my car from the power train to the electrical and now my radiator. Because of the date of my car, which is one week off, my car doesn't fall under all the recalls that have been made. Everything wrong with my car is a recall including the head gasket! I have paid to fix my car out of pocket every time and now the repair isn't worth fixing because i never know whats going to happen next! Just like every other government agency the federal safety agency is controlled by the big corporations while the little guy gets screwed over! Times are hard as is now throw in this plandemic and car problems life becomes unmanageable at times.
The contact owns a 2012 Chevrolet Cruze. The contact stated while driving 55 mph, several unknown warning lights illuminated and the vehicle intermittently stalled. The contact also stated that the steering wheel became difficult to maneuver. The contact was able to pull to the side of the road; then drove the vehicle to her residence. The vehicle was taken to the dealer who informed the contact that they could not determine the cause of the failure since the unknown warning lights were no longer illuminated. The manufacturer was made aware of the failure and informed the contact to take the vehicle to the dealer for diagnosis once the warning lights were again illuminated. The approximate failure mileage was 56,000.
Lose of coolant. Engine hot. Not in motion
I purchased this vehicle at anaheim auto hub last june 6, 2020 for my daughter. Couple months later it started leaking and smells like burning oil. And the stabili track sensor and the traction control sensors came on. And, as well as the key got stuck inside the ignition couple of times. So I took it the mechanic to get the leaks fix. The mechanic found that the valve cover gasket leak and valve timing solenoid. So the mechanic replaced the valve gasket cover and the valve timing solenoid leak, and right after that being said, one week later we found leaking so, I took it back to mechanic again, now they found 3 different leak, from the oil cooler leak, engine oil pan gasket and leaking on engine timing cover gasket. And I found 7 recalls on this vehicle that has never fix. And I am the new owner and I just fining this out. Here are the recalls that have not been resolve on 2012 chevrolet cruze eco: recall subject: air bags/ campaign# 13v23000 recall subject: air bags / campaign# 12v522000 recall subject: engine & engine cooling / campaign# 12v288000 recall subject: fuel system, gasoline storage tank, assembly mounting / campaign# 12v289000 recall subject: service brakes, hydraulic, power assist / campaign# 13v360000 recall subject: power train, automatic transmission control module (TCM,PCM)
Brake ABS and traction control shows on the dash board display and when I checked it with service they found no odb2 or any service issue?
Tl* the contact owns a 2012 chevrolet cruze. The contact stated that while shifting gear out of park to drive, the gear shifter failed to engage properly. The stability trac control and check engine warning light illuminated. The contact towed the vehicle was taken to an independent mechanic where it was diagnosed with code# p0700 transmission failed. The vehicle was towed to crain buick gmc (710 s amity rd, conway, ar 72032, (501)329-6825) where a diagnostic test was performed and it was determined that the transmission failed and needed to be replaced. The vehicle was not repaired. The contact mentioned the federal safety agency campaign number: 16v502000 (electrical system, power train) as a possible solution to the failure however, the VIN provided was incorrect. The manufacturer was made aware of the failure. The contact was informed the VIN was not under recall. The failure mileage was approximately 109,000.
The car has had issues since I bought it. Everything from the transmission to the seatbelts to the engine to the brakes there is something wrong. My VIN number doesnt match the recalls but teverything that is wrong is recalled on the 2012 and 2013 but I missed the recall by a week? Sounds like to me gm knew the most issues were on the car manaufactured when mine was and didnt want to fix the problem
My car was parked and when I went to reverse it it would not reverse, then after getting it reverse I drove it and then it would not go over 23 MPH. After having it looked at and was told that the tranny is bad at 95699. After during my research I found out that the cruze is notorious for the transmission going out between 70 k to 90 k. There should either be a recall on these, buy back etc
At 91,000+/- miles the transmission interior broke into multiple pieces while driving it home from the dealership. This was after the dealer told us nothing was wrong with the transmission. There were no codes and no warning. Previous mechanic sent us to the dealership and informed me that no codes were cleared.
Daughter has complained about loss of power while on the interstate in kansas city. On this particular morning, my husband pulled out of the driveway and the car would not go out of first gear. He was able to drive it down the street to the chevrolet dealership. It was initially just diagnosed with a cracked turbo. We told them to replace it. They replaced it and then determined the transmission was burned up. The mechanic said he thought the fact that the turbo didn't work properly caused the transmission to burn out at 85,000 miles. Have had problems on and off for a year with the turbo and have always taken it in and had those issues fixed as soon as the light comes on the dash. Finally there was a recall on the turbo and we had the actuator replaced in nov. 2019 and less than a month later, the turbo cracked and the transmission failed and no light ever came on, on the dash. Had to spend $5400 to fix these issues. I'm concerned and don't understand why there isn't a complete recall on the turbos as we've read in many places that people have had problems with these turbos, leaving huge costs to consumers. Contacted chevrolet and of course, they refuse to help with any of these costs.
Right front axle making noise for a while now it is leaking. Is this related to the othe chevy axle recall? Can't get parts as they are no longer manufactured
On multiple occasions while car is driving, check engine light turned on and car was unable to accelerate. (also happened once after car had been parked) it only lasts about an hour before car can accelerate again and then check engine light will eventually turn off. Also, car feels rough shifting between gears and has trouble accelerating often.
My service engine light has come on and not it will not shift gears all the time. Sometimes it drives forward. Sometimes it doesn't. I need this issue to be addressed. When you have over 100 complaints for the same thing corporate needs to listen. If someone dies because of this no amount of compensation will be enough
Transmission went out at 46,942 miles in 2012 chevrolet cruze on 10/14/19. I was on my way home from work at night. Luckily I was on a small, empty road in town close to home. The engine revved but would not up shift. I pulled over and shut the car off hoping it might be a computer issue. When I turned it back on, the shifter moved but the transmission would not shift out of park. Towed it to my dealer, were it has always been serviced. The cause was a wave plate failure; gears 3-5-r were lost. Decided to replace the transmission with a new one to the tune of $4,500. Contacted gm/chevrolet. Was told that there was nothing that could be done as far as financial assistance goes. The car was out of the 5-year/100,000 warranty period. I had just finished paying it off. This car has less than 50,000 miles, and is conservatively driven. The original brake pads still have half their life left. It is a problem when a modern car can not get to 50,000 before a catastrophic failure like this happens. I sent gm corporate a letter of complaint asking them to investigate the old transmission. Consumers should not have to pay the price of a shoddy product. What happens when this causes serious issues? I was given a $100 voucher for future repairs or services for my trouble. That was a kindness from a customer service standpoint, but not on a corporate level. I wanted my issue to be heard by the bosses, but like any big company it goes unheard and disregarded. People need to speak out against big companies. I understand sometimes things break, but not when the machine is taken care of. Flukes don't happen consistently, and this is a consistent problem with these drive trains. I was going to keep the car anyway and get a newer one in the spring. Not now. Now I have to pay on it for another year. I hope this does some good if just to give people a warning.
The vehicle has only 80,000 miles on it and it just quit running.I was able to have someone help to push it out of the road. I was told by a repair shop that the transmission is bad. I understand that gm is aware of the bad transmission but have not recalled the vehicle to fix it.
When driving my vehicle (2012 chevy cruze) on the highway (I-75 north between auburn hills and clarkston), the check engine light appears, RPM's fluctuate and the automobile loses acceleration even though the accelerator is depressed. The dashboard cluster light (p, r, d) blinks rapidly. The vehicle could not accelerate and the engine seems to lose power. The vehicle did this multiple times as power and acceleration was lost. Upon receiving a diagnostic reading, the code indicated a transmission control system or output shaft speed sensor. I am submitting this complaint due to the unsafe deceleration of speed on the highway during rush hour traffic. The potential for a fatal accident is great. Additionally, this model seems to have an issue due to several on-line inquiries and complaints.
I noticed that my vehicle seemed to be having issues when I pressed on the brake, so I took it in. I found out that it was a completely unrelated issue, and had to do with a crack running through the manifold. This was causing oil and coolant to leak onto the alternator. If I had not caught this early enough, they said I would have not been able to get it fixed. They repaired the leak, but a couple weeks later I noticed my car losing significant amounts of coolant/oil. This is causing oil and coolant to affect the turbo setting of my manual car, and has cost me up to $2,000 in repairs. This has been the underlying problem as to why I had to get my flywheel replaced 2 years ago, which was another $1,500. This is also what caused the transmission failure 3 years ago, another thousand dollars. I noted that the vehicle began leaking fluid after being stationary or moving while/after running for 10 minutes or longer.
I bought the car used about 2 years ago from a certified chevy dealership. At the time I had concerns about the transmission because it was shifting hard (especially when it down-shifted at low speed) so I brought it back to the dealership to look at. I also had a few other issues like an anti-freeze odor. The mechanic at the dealership told me the transmission adapts to the person driving it, so I attributed the problem to that and figured it would "re-learn" how I drove and adjust. Well, it never did, and suddenly, without any warning the trans completely gave out driving while I on on my rural back-roads. Several months and two transmissions later, the message "transmission hot idle engine" persists and no one can find the reason why.
Our chevy cruze had started shifting strange while driving, losing power and it would start to idle rough, and just shut off, a day later the engine light came on and we ran a code scanner on it to find out what was wrong. 7 error codes came up and it all LED to a failed pcv valve. Two days later it was in the shop and we are now faced with a major repair cost.
The transmission related to reverse, 3rd and 5th gear and the transition between gears went out. No real warning before this happened. Vehicle was stationary when it wouldn't work in reverse, then would not drive more than 24 MPH on road.
Tl* the contact owns a 2012 chevrolet cruze. While driving 70 MPH, the vehicle unintentionally decelerated. When the failure occurred, the vehicle took time to accelerate and the check engine indicator illuminated. Also, while the vehicle was at a stop light, it violently vibrated and stalled, but was able to restart. The vehicle was taken to feldman chevrolet of lansing (2801 e michigan ave, lansing, mi 48912, (517) 507-4948) where the contact was informed that the turbo in the engine needed to be replaced. The contact mentioned that the part was previously repaired. The vehicle was not repaired again. The manufacturer was not made aware of the failure. The failure mileage was 150,000.
Tl* the contact owns a 2012 chevrolet cruze. While driving 50 MPH, the vehicle began swerving across the road and the contact lost complete control. The vehicle also made an abnormal animal sound, similar to a cow moo-ing. In addition, the vehicle accelerated on its own and jerked violently back and forth. The contact was able to pull the vehicle over as it lost power. The check engine indicator illuminated. The vehicle was towed to jimmy vasser chevrolet (583 soscol ave, napa, ca 94559, (707) 255-7600) to be diagnosed, but no failures were found. The mechanic stated that there was no failure with the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failures and stated that a new transmission was needed. The manufacturer offered to pay 10% of the repair cost. The failure mileage was 123,000. The VIN was unknown.
Transmission module control bad. Car jerks when put in gear and takes off very slow or not at all. Very dangerous.
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