Tl* the contact owns a 2013 chevrolet cruze. While accelerating from a stop, the vehicle moved backwards before accelerating forward. When the brake pedal was depressed, the vehicle jerked forward. In addition, the contact heard a rattling sound coming from the engine and motor oil fumes were present. The check engine warning indicator illuminated. The failures occurred numerous times. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was unknown.
2013 Chevrolet Cruze transmission complaints
Page 4 of 5: complaints 71 to 100 of 113, newest first, as owners wrote them.
Car was jerking, then stalled, then stablitrack and traction control warning light came on.
Tl* the contact owns a 2013 chevrolet cruze. The contact received a recall notification for the federal safety agency campaign number: 14v151000 (power train); however, the parts needed for the repair were unavailable. The dealer stated that they could not remedy the recall until after two months because the parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2013 chevrolet cruze. The contact received notification of the federal safety agency campaign number: 14v151000 (power train); however, the part to do the repair was unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 10/02/14*lj updated 3/9/15
My vehicle is part of the federal safety agency campaign id number 14v151. This right front axle problem has been known since at least march 2014. I was notified in june 2014 of the recall. The dealer still has no parts to fix the subject vehicles (even ones that have failed). Others like me are afraid to drive on long trips with the known unsafe condition. Still others are afraid to drive their vehicle at all. This is atrocious and needs to be dealt with immediately.
2013 chevrolet cruze. Consumer writes in regards to front axle fracture recall. *smd the consumer was informed, the parts were not available.
2013 chevrolet cruze. Consumer writes in regards to front right axle half shaft recall notice. *smd when the consumer arrived at the dealer, to have the vehicle inspected, she was informed the parts were not available, but they had been ordered.
Tl* the contact owns a 2013 chevrolet cruze. The contact stated that the vehicle was included in the federal safety agency campaign number: 14v151000 (power train). The contact felt that the repair had exceeded a reasonable amount of time for the recall repair. The dealer indicated that parts were not available. The contact had not experienced a failure. The manufacturer was not notified of the issue.
I bought my cruze in nov 2013 1.4 turbo engine, I saw the recall on t.v. On apr 15, called mike castrucci milford, ohio 513‑831‑5460 and asked about it, I was leaving in two days to drive four hours to take care of my sister, my VIN number was checked I was told my car was not involved. I found out at cardinal chevy dealer in hazard, that it was, when I called castrucci, they said bring my cruze in as soon as I came home, that was may 13, my car is undrivable, and has been at castrucci since then waiting on parts. Now I see that other cars like mine were already involved, and were repaired with faulty parts, and have to be repaired again. I want my car fixed or I want my money back, I paid cash for this car and it has been at mike castrucci for two months!!!!!
Tl* the contact owns a 2013 chevrolet cruze. While at a stop, the vehicle jerked and made an abnormal noise when the accelerator pedal was depressed. The dealer was unable to duplicate the failure. The manufacturer was not notified. The failure mileage was 5,400. Updated 10/1/14*cn updated 5/12/2015
Gm has a recall out on the 2013 - 2014 chevy cruze models for the defective part on the right front end axle, they have had my chevy cruze in their service department since may 12th, 2014 when they did the recall inspection. They are unable to release the vehicle back to me because they would be liable if something happened to me. They do not have the parts, or do they have a time frame as to when the parts will be available. This has caused a major inconvenience for me, as I am making payments on a brand new vehicle which I have no access to, due to this recall. It is unfair as a consumer that a car was sold knowing that they had a defective part and knew they had no parts for the recall. Just yesterday they announced another recall for the 2013-2014 chevy cruze models for a defective airbag. Have not found out if my car is included in this one or not, but at this time, who cares, they still have my car for the front end axle recall with no timeframe as to when I will get my vehicle fixed. Buy your cars back that you sold to consumers willing knowing this problem. Lemon law under the gm new car warranty.
Tl* the contact owns a 2013 chevrolet cruze. The contact received a recall notification for the federal safety agency campaign id number 14v151000 (power train) and stated that the vehicle currently remained at the dealer due to the remedy part not being available to perform the repair. The vehicle had been at the dealer for sixty consecutive days. The manufacturer was notified of the problem. The contact had not experienced a failure.
Tl* the contact owns a 2013 chevrolet cruze. The contact received a notice for recall the federal safety agency campaign id number: 14v151000 (power train) however, the part was unavailable to do the repairs. The manufacturer was notified of the problem. The contact had not experienced a failure.
Tl* the contact owns a 2013 chevrolet cruze. The contact received a recall notice for the federal safety agency campaign id number: 14v151000 (power train). When the contact attempted to schedule an appointment to have the vehicle repaired, the dealer stated that the parts were unavailable. The vehicle was not repaired and had not experienced a failure. Updated 10/23/14*cn the consumer stated the vehicle was repaired. Updated 4/16/2015
Tl* the contact owns a 2013 chevrolet cruze. While making a left turn at an unknown speed, the vehicle decelerated independently and stalled. Once restarted, the vehicle operated normally. The failure occurred intermittently. The vehicle was not repaired and the manufacturer was notified. The failure mileage was 10,000.
The vehicle has always and continues to not change gears smoothly. This occurs more at low idle speeds where the car changes from 2nd to 3rd to 4th to 3rd to 4th as if it doesn't know what gear it wants to be in. I have taken the vehicle to the dealer 3 times and they have told me that since there are no lights coming on the dash, there is no fix. I have been told by the service department this is happening in all chevy's with the 6 speed transmission. This is becoming increasingly dangerous as it is now doing it at all times in all gears. I bought the car new and have not been satisfied since the 2nd month of ownership. If chevy can't come up with a fix, why not a new computer, isn't customer satisfaction something american car makers should be striving for???
Tl* the contact owns a 2013 chevrolet cruze. The contact received notification of the federal safety agency campaign id number: 14v151000 (power train). The contact stated that the part needed was unavailable to perform the repair. The dealer was unable to provide an expected date for the remedy part to become available. The manufacturer was not notified of the problem. The contact had not experienced a failure. Updated 09/15/14
Tl* the contact owns a 2013 chevrolet cruze. The contact stated that parts were not available for the federal safety agency campaign id number: 13v452000 (power train). The vehicle was unable to be serviced under the recall. The dealer was unable to inform when the remedy part would become available. The manufacturer was not notified of the failure. The contact had not experienced a failure.
Tl* the contact owns a 2013 chevrolet cruze. The contact stated that parts were not available for the federal safety agency campaign id number: 14v151000 (power train). The vehicle was taken to an authorized dealer where it was advised that the vehicle was to remain at the dealer until the recall was performed. The dealer did not give a specific date when the parts would become available. The manufacturer could not provide an estimated date for when the contacts vehicle would receive the recall repairs. The VIN was not available. The contact had not experienced a failure.
We have a chevy cruze want to know what is being done for us. We took our car for a inspection and was told we could not have our car back as the shaft was damage and they could not give us our car for safety reason. The dealer knew our car was called back two weeks before and did not notify us. If we did not take our car for inspection we would of not known. Right now we still are waiting for our car. The part is not made yet and it will be a month since they took it from us. What can we do. We are still making payments on something we cannot even have even through we own it. We are getting the run around from gmc and also from the dealer. Our car only has less than 5,000 miles help.
Stepped on gas pedal to accelerate, heard clicking and grinding noise, engine rived up and no forward movement. Stopped vehicle, put it in park, vehicle still moved, had to apply emergency brake to secure vehicle. Front half axle shaft is broken. Cruze is at the dealership I purchased it from. As of today, this will be going on the fourth week without my own vehicle. Gm customer service cannot help me, they keep telling me to talk to the dealership. The dealership can not get any time frame on repairs and the local gm rep will not contact me .I never did get a recall notice. It seems like no one at gm wants to make a decision on how to handle this situation. I have requested to start a by back on the vehicle because I have lost faith in this vehicle and gm products. As of today 5/13/2014 I have had no help in resolving this situation.
8:30am on my way to get on i74 highway to go to work..about 2 minutes from highway. Pulled out of kroger after getting gas. My car made a horrible noise and then stopped abruptly. My engine was till running, radio on, lights on etc. The car just stopped like as if you had slammed the breaks. Police officer parked behind me to make sure no cars hit me from behind. We finally pushed it, in neutral, into kroger parking lot where I waited for tow truck..awhile. My car was towed to hirlinger chevrolet dealership. The dealership called me later that day and told me my right front axle had broken in half. Meaning the axle was no longer attached to my wheel...now I know why the abrupt stop! If it had been another two minutes, or, if there had been a car behind me when this broke, I and whomever could have been killed! There was no warning..it just stopped. Hirlinger chevrolet has had my car since april 22,2014, day of the breakdown, with no epa on the part to fix it, or do something! I called gm, they tell me there no recall, but, they are aware of the problem!! I was told 30% of the 2013 cruzes have this potential problem..which could have been disaster, but mine was the first incident of an actual breakage. Are you kidding me?? They knew of the problem, ive never received a recall, and my car still sits at the dealership 20 days later and I have no answers of when its getting fixed, or what gm plans to do!! In the meantime, im making my car payment, onstar payment, sirius radio payment, on a car I don't know when is ever going to get fixed. Plus they knew of this problem!!
I was told when I took my chevy cruze in for routine service that my car was on the list for the right front axle recall. I had to drive to another state the next day, and I was very nervous--I drove 600 miles and nothing happened. I took it to the chevy dealership/service in the city where I am working temporarily and they provided me with a courtesy car. My problem is that now I need to drive home and after reading about the incidents when the axle has broken am very apprehensive. This is a great worry and inconvenience. Gm needs to step up and get those parts manufactured asap.
Tl* the contact owns a 2013 chevrolet cruze. The contact stated that while approaching a stop sign, the vehicle abruptly stopped moving. The contact discovered that the front axle was fractured. The vehicle was towed to the dealer, who stated that the axle needed to be replaced. The manufacturer was notified of the failure. The approximate failure mileage was 9,200. Updated 08/11/14*lj the consumer stated the airbag was repaired on july 14, 2014. Updated 08/18/2014
I was at a very busy four way stop intersection, when I accelerated from the stop sign, I heard a grinding sound and had no power in drive or reverse. I put the car in park and still continued to roll backwards. I had a very long line of cars in back of me as it was 8:00 in the morning rush hour. I had no control and had to try to push the car (by myself) to the side of the road. I was horrified as this happened with my brand new car. I had to wait over an hour for a tow truck to take the car to the dealer. The dealer called me later that day to say that my right front axel is broken and that there was a recall on this car. The dealer then explained that there are no parts available to fix this problem and I could be in a rental for more than a month. I am extremely upset that I was not notified of this recall and had been driving this car with my two children in it while gm knew about this for months. How is this safe? I can't put into words how mad I am that gm put my family in this car with this safety issue. I'm glad that my kids were not with me when this happened, but my fears are that this could have happened on the highway with them in the back seat. I am contacting gm, but I won't stop until this is resolved. I am telling everyone I know and social media about the cruze recall and that it isn't safe to drive.
Tl* the contact owns a 2013 chevrolet cruze. The contact referenced the federal safety agency campaign id number 14v151000 (power train), and stated that the part needed fo the repair was unavailable. The vehicle remained at the dealer, who was unable to provide an expected date for when the remedy part to become available. The contact had not experienced a failure. The VIN was unavailable.
When car warms up. Sitting at light stopped car feels like its still moving forward .dealer says it is normal. Feels like transmission is moving forward when stopped at light. Dealer did notice problem & said it is normal. I don't think this is normal.
For gm recall 2014079, regarding a potential front axle right half fracture, how can drivers, passengers, and others on the road be certain that a one-time point-in-time inspection guarantees that this fracture will never occur? I respectfully request that the federal safety agency require gm to perform period free inspections for this recall (e.g., every 5,000 miles) to ensure ongoing safety.
Vehicle was backed out of a driveway. Driver shifted from reverse to drive. Car moved forward about 20 feet and suddenly slowed to a stop. Engine power remained on. Clicking noise was heard from the right front side. Clicking noise continued in reverse, drive, or park shifter positions. Car would not move under its own power in either direction. We pushed car to side of road in neutral and called onstar this is the driveshaft recall issue on 2013-14 cruze with 1.4 turbo engines. I write because if this had happened on an interstate or in heavy traffic the consequences could have been much more dire. This car is almost 1 year old and has only 3000 miles on it. This defect is as serious as the ignition switch problem. There are 170000 of these cars out there with this same potential issue. When I spoke with gm they initially said that there was no recall on my vehicle and that I should take it to a dealer for service. When I insisted that there was a power train related recall on the car they then said that indeed there was a recall and that I could get it towed to a gm dealer. My only reason for writing the federal safety agency is to hopefully elevate this issue to one of more immediate importance. I have not yet received any notice from gm about this issue, and if it weren't for the extensive media coverage would probably still not know of this very serious issue.
The complaint is 1)vehicle surges when stopped at a signal or stopped while in gear. Extra pressure is applied to brake pedal out of fear it will lunge forward. 2)intermittently surges drastically when you remove your foot from brakes. 3)intermittent high revving and acceleration problems. A service bulletin was performed in which repairs were made to the transmission. These repairs increased the symptoms and made it the vehicle extremely unsafe to drive. Gm engineers state the car is ok. Does someone have do die before the problem is corrected. A lot of people have made complaint on the edmonds.com website. Someone need to look into this.
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