On star Telematics is not working the issue is effecting GPS and most importantly the adaptive driving system including cruise control system. I have stopped using these services to due an intermittent failure while driving. The adaptive cruise will disengage itself. Also the collision avoidance system will initiate braking randomly. I was told that the replacement parts are not available and or “extremely long wait time”. I’m not comfortable driving this vehicle and have no options but to continue until the lease is up.
2025 Chevrolet Equinox EV: adaptive cruise control problems
11 of the 166 complaints about the 2025 Chevrolet Equinox EV describe adaptive cruise control problems.
- owner complaints
- 11
- of this car's complaints
- 7%
- recalls
- 3
Is there a fix? There are 3 recalls and 7 service bulletins for this area of the car. See below
Adaptive cruise control problems by model year
- 20262
- 202511
- 20243
What owners say
Car randomly brakes hard when traveling at highway speeds with adaptive cruise control active. Happens about once a day.
Every car I’ve ever owned the cruise control disengages once you touch the brakes and does not reengage without pushing the button to say resume. On several occasions, this car has reengaged sometimes many minutes after I’ve touched the brakes multiple times such as in a parking lot or parking garage going around the corner The car resumes cruise, and rapidly accelerates, which is very dangerous in a parking lot or parking garage
Yesterday while approaching a hairpin exit, all of a sudden lights went on for the Stabilitrack, Collision alert and a number of other lights. Messages popped up saying braking assist was not available, cruise control was not available. Basically, the braking assist was gone and I had to press REALLY hard on the brake pedal to get any slowdown. All regen was gone and it was like driving a car without power brakes. I also got a message saying it would not go faster than 62mph. There was no indication of any issues prior to the Brake assist failure. This put me at extreme risk because it was essentially a power braking failure and it was extremely difficult to slow down. I had to really push hard on the brake pedal. I was able to drive my car back to the dealership where it is sitting now, waiting to be looked at in the morning of 3/24/25. I have attached a PDF of the OnStar diagnostic report, cryptic as usual, but it is a record of the codes that were thrown. Also seems like some modules were not communicating properly. I have also attached some photos of the error messages that were showing this morning.
References: [XXX] [XXX] [XXX] the Equinox EV is currently giving me issues with the brake system. This inconvenience is extremely annoying, frustrating, and most importantly, very dangerous. I'm forced to repeatedly turn my vehicle off and back on, while attempting to re-engage the one-pedal driving. This is a cornerstone advantage of the EV in general, and needs to work 100% of the time, just as my money is taken every month 100% of the time. This also results in other critical features being disabled, such as the auto-hold and forward collision systems. I believe it also impacts the cruise control as well. I am greatly displeased with this and now want to give the vehicle back. My lessor, GM Financial, has specific guidelines in place that make this difficult. What can Chevrolet do to address this? I've heard about the recall, and subsequent remedy, but I'm not satisfied with that, as the issue could occur again. I've lost faith in the vehicle and need to get rid of it. How can you help me do so. Thanks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Illinois I-94 Westbound near Torrence Ave. Exit 5:35/5:36AM 2/5/2025 cruise set at 70mph, passing 18 wheeler on my right and a car was passing me on my left. No car in front of or behind me in my lane of travel. Vehicle braked hard all by itself. I had to cancel the cruise control to stop the braking. This could have been bad had there actually been another vehicle directly behind me when this happened. It has happened before but I did not record the details. I will be making a written record of this failure and reporting it every time it happens.
I was traveling on a two lane road at about 50mph and the car applied full strength regenerative braking without warning, quickly slowing down to about 40mph when I took over the throttle. I can’t remember if I was using adaptive cruise control but I believe I was. No other beeps or alerts were present (as with AEB events). There was NO other traffic present and it was middle of the afternoon with no weather except a bit cloudy. I have no idea what hazard the car could have been reacting to.
My car which is FWD, not AWD, is exhibiting the same behavior that the recall for the AWD Equinox has. With Adaptive Cruise engaged the car does not slow down or brake when approaching vehicles in front of it. I have to intervene and apply the brakes to prevent hitting the vehicle in front. Also, with ACC on the vehicle will accelerate on its own. I have to intervene to slow the vehicle down. For example, I set the ACC to 68 mph, all of a sudden it starts speeding up. I had to intervene when it hit 73 mph as it approached vehicles in front of me without slowing down.
The adaptive cruise control does not come to a stop when the cars ahead do. It works at high speeds as expected, but when traffic slows to a stop, it will not brake enough to prevent you from hitting the vehicle in front of you.
When I activate adaptive cruise control with cruise braking my car will follow the the car ahead of me as it speeds up or slows down. But if that car slows down to a stop light, my car will not slow down enough before the red collision warning activates and I need to apply the brakes immediately to avoid impact. Happens every time at any gap distance or set speed.
Brand new Chevrolet Equinox EV. When Adaptive Cruise Control is engaged, vehicle will accelerate or coast to mach speed of vehicle ahead, but will not engage brakes. ACC would collide with vehicle ahead unless driver acts. Problem is ongoing. Not one-time. Have scheduled dealer service.
Service bulletins that may apply
- This service bulletin provides information for the technicians to use a Customer Concern Verification...
- This service bulletin provides information for dealers/technicians on Diagnostic Aid
- This technical bulletin provides repair information to correct a customer concern of Advanced Park Assist...
- Lane departure: warning
- Lane departure: assist
- This service bulletin provides information for dealers/technicians on Grunt Noise with Adaptive Cruise or...
- Informational bulletin on 2025 Equinox EV New Model Features.
Related recalls
Back over prevention: warnings: external/pedestrian alert
- What is wrong
- General Motors, LLC (GM) is recalling certain 2025-2026 Equinox EV vehicles. The pedestrian alert sound system may not produce a sufficient change in volume between the vehicle being stopped and moving at low speeds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
- Risk
- A vehicle that does not emit sufficient sound may fail to alert pedestrians of a moving vehicle, increasing the risk of a crash or injury.
- Remedy
- The body control module software will be updated by a dealer, or through an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed January 29, 2026. Owners may contact GM customer service at 1‑800‑222‑1020. GM's number for this recall is N252530690. Vehicle Identification Numbers (VINs) involved in this recall became searchable on on December 18, 2025.
Recall number 25V878000 · Recall details
Forward collision avoidance: adaptive cruise control: software
- What is wrong
- General Motors, LLC (GM) is recalling certain 2025 Chevrolet Equinox EV all-wheel drive electric vehicles. The adaptive cruise control may fail to engage the brakes as expected, due to incorrect brake module software.
- Risk
- A vehicle that does not automatically brake as expected increases the risk of a crash.
- Remedy
- Dealers will update the software calibration in the brake system control module, free of charge. Owner notification letters were mailed February 13, 2025. Owners may contact Chevrolet customer service at 1‑800‑222‑1020. GM's number for this recall is N242481530.
Recall number 25V012000 · Recall details
Forward collision avoidance: warnings: external/pedestrian alert
- What is wrong
- General Motors LLC (GM) is recalling certain 2025 Chevrolet Equinox EV vehicles. The pedestrian alert sound system may have incorrect software and not produce sound at a sufficient volume. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
- Risk
- A vehicle that fails to make sufficient sound may result in pedestrians being unaware of an approaching vehicle, increasing the risk of injury.
- Remedy
- Dealers will update the software in the body control module (BCM), free of charge. Owner notification letters were mailed January 21, 2025. Owners may contact Chevrolet customer service at 1‑800‑222‑1020. GM's number for this recall is N242479760.
Recall number 24V925000 · Recall details
Questions about the 2025 Chevrolet Equinox EV adaptive cruise
Is adaptive cruise control problems a common problem on the 2025 Chevrolet Equinox EV?
11 of 166 owner complaints about the 2025 Chevrolet Equinox EV (7%) mention adaptive cruise control problems. The model year with the most reports is 2025.
Is there a recall or service bulletin for this on the 2025 Chevrolet Equinox EV?
There are 3 recalls and 7 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2025 Chevrolet Equinox EV
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