I have a 2011 chevy equinox with high oil consumption issues I been maintaining to avoid engine issues. Chevy will check however wants me to pay for oil change test and said they will charge me if they feel the engine has issues due to poor maintenance. The high oil consumption is causing this and appears as a way to turn customers away to avoid costs to them. Poor customer service.
2011 Chevrolet Equinox fuel system complaints
Page 3 of 4: complaints 41 to 70 of 75, newest first, as owners wrote them.
This car has had many problems & recalls by gm. In 2017 I have replaced the high pressure fuel pump x 2, catalytic converter, transmission, svc traction, ABS stability track, serpentine belt tensioner, strut mounts, lower control arm bushings, l & r rear trail arm bushings, throttle body. The car is burning oil excessively and I am keeping records of this as there is a recall/lawsuit pending on this issue currently. I purchased an extended warranty so much of these items were repaired under that except labor and taxes which still is excessive amount of repairs and money I spent on a 6 year old car. I called gm customer care and they couldn't care less. I am very disappointed.
Catalytic converter is bad and there is knocking in the fuel system
3 complaints contained within - complaint #1 - I have had multiple issues with cam shaft actuators and exhaust issues in this vehicle. This has caused my vehicle to stall in busy intersections and to also go into "limp" mode on the interstate. Going 70mph and the engine going into limp mode is dangerous. Thankfully there were alert driver around me that were able to help me get to the emergency lanes safely. There were recalls for this vehilce for some of these issues - but conveniently - my vehicle was not recalled. Three different gm/chevrolet dealerships have worked on my vehicle and have contacted gm on my behalf - but gm has covered no fixes and I have been out over $2000 on these fixes that were covered under recalls - but not on my vehicle. 2nd complaint - I now have fuel pump issues. Again, a recall was issued in july 2016 for fuel pump issues. The recall is for the same year, make and engine as mine....but my vehicle is not covered under recall.....even my vehicle will stall out while idling at intersections and again - safety issue. I have children and do not feel safe with this happening. Gm seems to not be concerned. 3rd issue - takata recall - my air bag alert light will come on - but I have not received a recall for this issue - yet again - my vehicle seems to not be on the list. Safety issue - yes. I have had an open case number with gm corporate for at least 3 years - but suggestions always seem to be on my dime....not theirs. At this point - my vehicle is a "lemon" in my eyes...and if me or my family get injured because of these issues...well.....
#43180: voluntary product emission recall ' high pressure fuel pump ' (sep 30, 2016) car stalls after idling when pulling out of parking lot or in a slow start up or transitioning from reverse to drive. Causing the vehicle to lose power and maneuverability. The engine mounted high pressure fuel pump in these vehicles may develop excessive wear on the plunger piston shaft and shaft seal. If this happens fuel can leak into the engine oil crankcase and result in the engine running rough and illumination of the malfunction indicator lamp. The issue has been ongoing for past several years.
Lately every time I have been turning on my vehicle and going in drive or reverse it stalls on me and I bought my car the end of may 2017 and its only august 2017 from a certified chevy dealership.
This morning (04/20/2017), while driving, the car stalled out every time I came to a complete stop at a traffic light, or when I slowed down to turn, the engine had a very rough feel with lots of vibration and then stalled.
Tl* the contact owns a 2011 chevrolet equinox. While driving various speeds, the vehicle lost power and the check engine indicator illuminated the vehicle was taken to the dealer where it was diagnosed that the high pressure fuel pump had to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 76,000. Updated 05/19/17*lj
Check engine light staying on. Diagnosed as cam and crank sensors bad. These repaired now another diagnostic saying timing belt bad. Had an oil and filter change dive in febr 13 n went out of town on 2/14/17 n everything fine. Engine e light came on end of febr so til back to where got oil changed. They denied any wrongdoing doing. Took to mechanic tuesday march 7 told cam n crank sensors bad. They fixed , j came to get car, pulled out of shop n light came on again n engine stalled so took right back. Now diagnosed again as timing belt from diagnostic place. Called gm dealer n now they want another diagnostic done. I'm confused, frustrated n out of money.
Engine stalls while slowing or after coming to a stop. Restarts once placed into neutral.
Traveling 70 MPH down freeway when suddenly my cel illuminated along with the traction control and anti skid lights. After carefully dodging a few vehicles, I pulled to side of freeway in heavy traffic and turned off my engine for a couple minutes. Restarted and engine appeared to run fine however the cel remained illuminated. I took the vehicle to a local gm dealer and they indicated a new throttle body was needed to remedy my situation to the tune of $340.00. The money part doesn't bother near as much as having to get to the shoulder in heavy 70 MPH traffic. This imposed a very severe safety hazard to not only myself, but all occupants in my vehicle at the time.
Tl* the contact owns a 2011 chevrolet equinox. The contact stated that shortly after refueling the vehicle, the service engine warning light illuminated. The vehicle was taken to the dealer who indicated that the fuel pump assembly fractured prematurely causing a failure. The dealer diagnosed that the fuel pump assembly needed to be replaced. The manufacturer was notified of the failure. The approximate failure mileage was 106,000. Updated 1/20/16 ln
Initially the issue started with rough idling of the car, engine ticking, and engine stalling. After indicating this to the dealership, they informed me that the ECM needed to be reprogrammed because the oil life indicator was not properly calibrated causing the system to think that there was more life on the oil than there actually was. The engine balance chain eventually broke while on the interstate (55 MPH), due to improper oil lubrication. The fuel pump, water pump, and a few other items had to be replaced due to the damage caused when the chain broke. I notified the dealership once again after engine ticking/ rough idling re-occured and they indicated to me that the engine ticking during startup was normal. The engine ticking progressed to becoming a constant noise. I noticed that when I took the oil in for an oil change, approximately 2000 miles in, that the oil dipstick would come up completely dry. This indicated the vehicle was experiencing an excessive amount of oil consumption. I took the vehicle to the dealership who indicated that pistons had to be replaced and the exhaust manifold was cracked. This indicated that the engine was observing some excessive amount of heat most likely due to the oil consumption issue. During these issues, no service engine light ever came on. The car had to be taken back to the dealership after the service engine light came on which indicated that the cam shaft actuator solenoids and catalytic converter needed to be replaced. The catalytic converter most likely failed due oil seeping into the exhaust which coated the ceramic substrate & the excessive heat experienced by the engine (as indicated by the cracked manifold) damaged the ceramic substrate. Oil consumption leads to excessive heat from the engine which can be a fire hazard. Engine stalling due to oil consumption leads to crash safety issues.
In february 2015 the throttle body was replaced/repaired due to reduced engine power and stalling while driving. Although no longer under warranty, chevrolet picked up the repair cost. Since the repair, there has been hesitation in acceleration. More recently there has been loud engine noise (sounds lile a diesel engine), rough idling at a stop & hesitation when turning off the vehicle. It sounds and feels like the engine is going to fall out. The check engine light has come on 2x. I will be scheduling service.
Upon leaving the home driveway, as the car began to accelerate, the "check engine" light came on, and the information station flashed the warning "stabilitrac / power reduced". The car was still drive-able, but would not accelerate past the first transmission gear. After getting the vehicle back home, I restarted it, and the same warning was displayed in the information station. The vehicle also began to idle very roughly and emit thick black smoke. All indications from internet sources point to a bad throttle body, which was later confirmed by the car dealership. According to the massive amount of complaints about this part, it has a very high failure rate in this vehicle. However, chevy refuses to cover this part as part of their power-train warranty. The "power reduced" condition caused by this part failure is a very dangerous thing to have happen to you if you are turning in a busy intersection or on an interstate highway, and if something is not done, there will be injuries or fatalities because of it.
Driving at 55mph suddenly car decelerates and warning light flashes "engine power reduced"...cannot accelerate past 15 MPH. Service at chevy dealer diagnosis - throttle body needs replacement... Concerned to have this sudden problem at highway cruising speeds.
Tl* the contact owns a 2011 chevrolet equinox. While driving approximately 35 MPH, the vehicle stalled without warning and the engine light illuminated. The vehicle was coasted off of the road and shook constantly. The failure recurred on multiple occasions. The vehicle was taken to a dealer. The technician diagnosed that the timing chain, fuel pump, and engine needed to be replaced. The vehicle was repaired; however, the failure recurred. The approximate failure mileage was 75,000.
My wife purchased a 2011 chevy equinox with a window sticker stating a four cylinder engine. It had 1800 miles on the vehicle when purchased. We took the vehicle in to have the oil changed and found it has a six cylinder engine. How is this possible and who should I speak with at gm. I'm very concerned because of the terrible gas mileage and a six cyl engine was not shown on the paper work?
This vehicle has never gotten anywhere near the advertised epa estimated gas mileage. I have over 20000 miles on it now and have only averaged around 23 mpg on the highway in eco mode. This really should be considered false advertising. I bought the vehicle mainly because of the estimated 30 mpg. Really disappointed in gm at this point.
I have had problems with my 2011 chevrolet equinox since the day I got it but yesterday was the worst. The engine all of a sudden stalled on the highway and I had to pull off the road. I just had it in the shop last week and had the fuel pump and timing chain replaced. I was able to get my car home only able to drive 40 MPH. This morning I was going to try to get it to work to be closer to someone who could check the code out on it but as I was going down the road it completely stalled out and I barely got off the road before the engine cut out all together. I have read numerous forums of customer with the same vehicle having the same problem. This is a safety issue and gm needs to address it. The shop is saying that if it's the fuel throttle body which is what I suspect they will not cover it under warranty. From what I understand there was a bulletin put out on this issue and it was covered for awhile on the powertrain warranty but they pulled the bulletin and no longer cover it. I need help. Gm knows they have issues with this vehicle but they will not do anything about it.
Sensors for the throttle control went out causing reduced engine power in sub zero weather at a stop. This made for hazardous driving in rush hour traffic as it was difficult to get the car above 15 mi per hr especially up any slight incline when the normal speed limit was 45 and every one is annoyed they are being slowed down.
Tl* the contact owns a 2011 chevrolet equinox. The contact stated that the engine stalled without warning while driving at various speeds. The contact was able coast onto the shoulder and restart the engine. The engine exhibited a loud, abnormal noise at start-up. The vehicle was taken to the dealer for diagnostic testing. The contact was advised that the fuel pump, timing chain, actuator and engine oil was contaminated. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 38,400.
Check engine light came on, had autozone run on computer, came back code p0011, found recall on code in 2011(11195a), car is doing same thing as recall stated, I called gm and they said it was not part of recall, I explained problem and they would not tell if part was under warranty, all they said was take to dealer. Gm told me so es vins were recalled, but not all, couldn't tell me why this one was not recalled even though it is doing same thing.
I received a letter from chevrolet (july 2013) explaining that there are issues with numerous engine parts, particularly the fuel pump and balance chain. Chevrolet stated that they are extending my power train warranty to 10 years or 120,000 miles, whichever occurs first. I have had the balance chain replace twice already. I am concerned that the condition with the fuel pump could cause a fire or serious engine damage. The letter from chevrolet states: "in addition, the fuel pump plunger shaft seal may wear and allow fuel to leak into the crankcase, which would illuminate the malfunction indicator light. This can cause run-on and/or the engine to run rough". I would assume that the engine and oil in the equinox would reach very high temperatures when they have been operated for a period of time. The introduction of fuel into the crankcase and engine could possibly ignite. Also the failure of the balance chain could cause engine failure under some driving conditions that could leave the car inoperable, causing an accident. I believe chevy should be held accountable for the defective parts and potential danger their failure could cause. Chevrolet should be directed to issue a recall to replace these defective parts..
I have had many problems with my 2011 chevy equinox that started occurring about a year after I purchased it. The main concerns are the engine noise and how rough it runs, feeling as though I am being rear-ended in traffic (when moving forward from a complete stop it lurches forward, giving the feeling of being hit), rough start up (sounds like an old car at times) and the car stutters when accelerating (almost feels like it wants to stall out). I do not feel safe in this car now and have read that many others are experiencing the same issues. I have taken it four times giving them the same description each time at which they state that they cannot replicate these issues. They keep my car for hours and do nothing to it. I am a single mom so I can't leave my car without it causing major issues for me as I have to take my son to and from school. I received a letter from gm stating that there is an issue with the fuel pump and engine balance chain and describes what my vehicle is doing now-I believe I have engine damage and I am worried that I will end up breaking down on the side of the road at some point or worse stall out and end up in an accident! In addition to the engine problems there is a problem with the defroster, it just doesn't clear the windows fast enough, on going problems with the stereo (makes a static, distorted sound with the USB port) and the drivers side squeaks because it rubs up against the middle console. It is very frustrating because the problems are intermittent. I am hoping that enough people complain about this safety issues with regard to the engine and cause gm to deal with it appropriately! We should not feel afraid that our new car will break down on us, especially with our children in the vehicles!
Tl* the contact owns a 2011 chevrolet equinox. The contact stated that the vehicle stalled and hesitated to accelerate when the accelerator pedal was depressed. A diagnostic was performed by a dealer, who stated that the high pressure fuel pump was leaking gasoline into the motor oil. The vehicle was repaired. The details of the repair were unknown. The manufacturer was not made aware of the failure. The failure mileage was 11,000. The current mileage was 11,100. Updated 7/15/13
Tl* the contact owns a 2011 chevrolet equinox. The contact stated that there was a sever rattling heard from the vehicle as soon as it was started. The vehicle was hesitant to acceleration and the contact stated that it was consuming far more gasoline fuel than normal the failures recurred numerous times. The vehicle was taken to the dealer for diagnosis however the failure could not be replicated. The manufacturer was notified but offered no assistance. The failure mileage was 100 and the current mileage was 30,000.
When vehicle was pulled into our garage, a strong smell of gas was noticed. Still under warranty the fuel line was replaced by our dealer. The vehicle mileage was 18700 miles. We bought the vehicle in february of 2011. The vehicle gets parked in our garage every night. We are concerned that a vehicle with so little mileage and at so young an age could have such a serious corrosion problem.
Engine continue to run 3 - 5 seconds after the ignition was turned off.
Concerning 2011 chevy equinox 4cyl, on startup, there will be a loud knocking noise, sounds as if there is no oil in the engine, sound lasts from 1-5 seconds then goes away. Most of the times it will do it on first start-up of the day but there have been a few times where it has done it multiple times in the same day. Car has been in the shop 4 times for the same issue, they have replaced the cam actuator and solenoid, which I had to bring back again (#5) because the gasket was seated incorrectly and was leaking oil on my driveway. Service account manager has heard the noise the first time I bought it in and the last time it was in, both times the sound lasted about 1 second, but it was enough that both of us heard it, not as long as the times when starting at home, probably because those were on first start-up of the day whereas the times at the dealership it was either already running or was started a few times that day. They also replaced a high pressure pump insulator cover for a ticking noise that had nothing to do with the knocking noise. Also have mentioned to them that while accelerating (from dead stop at traffic light, going up on-ramps to highways and merging into high-speed traffic), the RPM's will drop down to zero and car almost stalls then it kicks back into gear (up to 6500 rpms), this has happened at least 5 times, and they couldn't duplicate that problem either. I have tried all 3 grades of gasoline and issues were present with all 3. At this point it has already been in 4 times for the same issue and I feel as though one day the engine will have more serious issues because of these issues.
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