Got hit at 40 miles an hour in a parking lot while a running dog came through and it was caotic
2020 Chevrolet Equinox driver assistance complaints
Page 2 of 2: complaints 11 to 23 of 23, newest first, as owners wrote them.
All Wheel Drive System - 3/20/23 I was on a County maintained dirt road where adjacent property owner had put fencing, tires, & other trash in the road to stop public use. As I had all wheel drive I went up on a 3' +/- side berm to get around. When the front end was approximately at the top, car started to slip & rear passenger tire "tried" to correct slip & car switched into low without my touching gear shift (I looked). From having a 2005 Equinox with AWD, I knew this was AWD going into action. When car did not change drive wheels like my 2005, I let off on the gas; turned nose downhill, slide/roll down hill. At bottom, I applied gas & car was still in low - it shouldn't have been with the emergency over. It stayed in low even as I applied more gas. I stopped car, put it in park; waited 2 +/- minutes for a reset. When I accelerated again, it was still in low. I put it into park & turn it off. Only after 2 +/- minutes off did car finally automatically switch gears as I accelerated. As I had 60,000 miles on the car & was advised by Victorville Chevy to have transmission service & did at Diamond Chevy, San Bernardino as Victorville Chevy would not even write up a work order after the "electronic check" device inserted into car failed to note a problem sitting in the parking lot. After "the check" at VV, I made an appointment at Diamond Chevy in San Bernardino. This car while having nothing on the CarFax had a broken rear bumper cover which was "repair" after I reported it just after purchase 5/21. Bumper then, didn't hold when I backed into wire gate. At the very least, styrofoam, was collapsed/broken in the prior to purchase accident and not repaired when the bumper cover was glued & painted. I was told my car was "safe" after the bumper "repair." My guess that a more than 3 mph rear collision would total the car. That is not safe in my opinion. PLEASE NOTE THESE WERE NOT THE ONLY TWO PROBLEMS. MY OPINION IS THAT IT IS A SOFTWARE PROBLEM.
The brakes stop working
Adaptive Cruise control, and Automatic emergency Braking intermittently fail to function.
Back in early October 2020, vehicle had about 2000 miles on it. I noticed that when I started up the vehicle The Brake Assist Service message came on the brakes were spongy and had vibrating feel. I drove about a half of a mile and the problem stopped. The engine light came on and stayed on but then went out. Everything was ok for about two weeks when it did it again light came on took it a dealer but light went off. They serviced the vehicle and seem that the problem had stopped. Then in Early April of 2021 it happened again. Took it to the same dealership, they replace some more parts. Week or two weeks later same issue. Took it back to the dealership. They replaced the engine control module. During all these times, an engine light would soon follow after the message about the brake assist message. Thought it was fixed. On June 14 2021 at 1:14PM started my vehicle up the SERVICE BRAKE ASSIST message came on called the dealership. The brakes were vibrating and were not smooth. I stopped and turned off the vehicle and restarted the vehicle message went away brakes appeared to be fine. This time however no engine came on. Dealership was willing to service the vehicle but if the engine light wasn't on it would hard to diagnosed. I took a picture of the message before it had clear. On July 8th 2021, at 2:08PM, I started my vehicle and the SERVICE BRAKE ASSIST message came on. I took a photo of it. I tested the brakes appear to be ok. Turned the vehicle off the message didn't show again. My son borrow the vehicle and he got into an accident the same day approximately 6 hours. He swerved to avoid hitting a deer. He said that brakes appeared not to slow him down. He left roadway and struck a tree head on. The vehicle caught fire and he was lucky to escape. The vehicle was destroyed by the fire and crash. Not putting blame on anyone because I know there were other contributing factors to the accident . I just wanted to report this because of past problems with GM.
While driving vehicle, received "service ESC" warning on the dashboard with 4 "lights" on the dashboard. Abs light, traction control light, stability control, and parking brake light. Lane keep assist has been disabled, front collision warning has been disabled, and front pedestrian braking has been disabled. All of these lights turn on and off continuously while driving and sometimes will turn off for a couple of hours and turn back on.
Complaint: owner states adaptive cruise control malfunctions without notice. Owner brought vehicle to local gm service department and vehicle was returned to customer as an unfounded complaint. Reporter found the following; all ipc indicators are functioning during self test, no ipc warning lights/messages present, distance following system appears to be functioning as designed and recognizes vehicles in its zone of influence. Reporter test drove vehicle with customers adas settings as dropped off. Adaptive cruise control did malfunction as customer indicated. Adaptive cruise control on engagement functioned as designed and then unexpectedly without warning failed. The most disturbing part of this fault is the only warning the system has failed is forward collision alarms. Secondly, the cruise control did not disengage upon this warning. If the prior were not enough, no ipc warnings or hard faults were recorded. This malfunction occurs unexpectedly at highway and local speeds. This fault, all the more worrisome, appears also to be either a programming error or transient. No other diagnostics were conducted. Supporting documents attached. Having personally owned adas equipped vehicles for over eight years and the confidence of using them without a problem this was a frightening experience for me and very concerning.
Driving 75 miles per hour on interstate while passing two vehicles and one car behind me the car made a dinging noise, the adaptive cruise not available light illuminated and the car decelerated causing the car behind me to have to brake. If I had not stepped on the accelerator the car behind may have hit me. This has happened on four different dates and on one trip it happened 8 times in 80 miles. This is a safety hazard that could cause rear end collision at high speed. The repair shop at my chevy dealer in town says there are no error codes and the adaptive cruise is working as designed. Is I get hit from behind at high speed this could easily cause a devastating crash. I do not trust this car or the responses I am getting from the dealer. They say no one has complained about this but I kind find sites where people are reporting the same problem.
Tl* the contact owns a 2020 chevrolet equinox. The contact stated that the lane departure assist feature displayed on the instrument panel that the contact was outside of the intended lane, despite the contact being within the lane. The contact stated that another feature of the system was that the steering wheel would vibrate to indicate the vehicle departed the lane however, the feature activated intermittently while the vehicle was still in the lane. Lou bochrodt auto mall (7070 cherryvale n blvd, rockford, il 61112, (815) 332-3000) was contacted and informed of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 30.
Tl* the contact owns a 2020 chevrolet equinox. The contact stated that while driving at an unknown rate of speed, he passed out due to a medical emergency and hit the vehicle in front of him. The air bags deployed upon impact. The contact was taken to a local hospital via an ambulance and was treated for unknown injuries. The injuries of the other driver were unknown. A police report was filed. The contact stated that the vehicle was equipped with a forward collision alert system which should have stopped the vehicle prior to the accident. The vehicle was initially towed to a tow yard and was later towed to a body shop where it was repaired. The contact spoke to jon hall chevrolet (551 n nova rd, daytona beach, fl 32114) where he was informed that since he did not have GPS activated in his vehicle, the forward collision alert would not operate. The manufacture had not been alerted of the failure. The failure mileage was 2,400.
Turned car on (in driveway) and service ESC light came on. Traction control, stability control, and driver front and lane assist all disengaged. Unable to manually turn back on through steering controls. Stopped the vehicle, parked in a parking lot, and turned on and off multiple times and the service ESC light was still on. Drove to destination with the service ESC light still on, turned off vehicle, waited a few minutes, turned it back on and the service ESC light was off. Contacted local chevy dealer's service department. Was told to drive around for a couple more days and see if the issue returns. If it does return after a few days, recommended to schedule service.
While driving, the tires felt like they were being locked up to keep from fishtailing even though roads were clear and dry with normal acceleration. After driving, parked vehicle and sat in it for an hour. Afterwards, turned vehicle on and the screen stated to service ESC. Stabilitrak, lane assist, and parking assist light came on. After a couple hours with the vehicle off and drove a block, the warning lights turned off and became normal. Then after an hour of the vehicle sitting and turned off for an hour, we began driving on the highway, after an hour of driving, the screen stated to service ESC again. Stabilitrak, lane assist, and parking assist light came on again.
Equinox has 4636 miles and all three times it has been driven in snow a service ESC message comes on dash and traction control and stability control are turned off along with awd. One time was highway driving, and other two times on a local street. Also while driving down the highway the dash message said reduced engine power (stayed on for 400 miles/two days) may reduce speeds to 50 MPH. Rpm's stared running 1000 higher to maintain speed and fuel economy dropped about 8 mpg. Gm mechanic didn't have time to diagnose but said the turbo was frozen because of temperatures (-10 degrees) and that it needed a winter front and new intake tube. Mechanic said he has seen this problem over 10 times with the same engine that day.
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