To whom it may concern: I am writing this letter on behalf of my parents for the great abuse that has been done to them. About 3 years ago they were really excited because for the first time in there life after living here for close to 40 years they would have bought a car from a dealership! A fairly new car, first car from a local agency in madera. The name of the dealer: madera chrysler jeep dodge. They sold my parents a defective from the beginning. They knew about the recalls since 10/13/2010 and 05/25/2010 this was before they even purchased the car 11/26/2011. They are doing unlawful sales to vulnerable poor customers and are not in compliance. According to general motors it is and was completely the car dealerships responsibility to fix these recalls (please see attached list of recalls). Their solution is to well purchase a new car from them. They still have our car and have made no intent to fix it. Please help us put a stop to this bad and corrupt sales manager who takes advantage of hispanic latinos who don?t read or speak spanish. There are many families at risk who might buy a car that is defective and there can be a horrible catastrophe or death. Sincerely, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
2010 Chevrolet Impala seat belts complaints
Page 2 of 2: complaints 11 to 16 of 16, newest first, as owners wrote them.
While driving at night speed 55 MPH all the instrument gauges went to zero nothing was registering at all this happened several times while driving. It happened several times after that for the next 2 months. Then it would not start. Had to tow to dealer.
Car was hit on front drivers corner and front end. Car shut off and no air bags deployed.
Driver and passenger seat belts have cuts in the out side edges. Seems to be caused by the re-tractor mechanism as the cuts are inside the door pillars when they are retracted. Has this happened on any other impalas and what should we do?
Potential defective seat belt assemblies causing airbag lights to come on and off intermittently when the seats are moved forward and backwards. Local repair shop performed diagnostic test and the code displayed LED them to the passenger side air bag. Within a day of the repair the light came back on but went off and has not illuminated since. I have contacted gm (case # sr # 71-13111-46047) and they have refused to assist stating there are no recalls for this issue for the impala and will not reimburse me since I used a local repair shop and not a gm dealership. I believe this is a defective seat belt assembly that gm has installed in chevy impala?s and they refuse to take ownership. Their track record with faulty parts and failure to recall unsafe vehicles has been proven. I feel this is a serious safety concern and I am asking the ntsb look into this matter.
Tl* the contact owns a 2010 chevrolet impala. The contact stated that the front passenger seat belt failed to restrain the passenger and allowed them to move forward and hit his forehead on the eye glass holder located on the sun visor. The manufacturer informed the contact that the VIN was not included in the federal safety agency campaign number 10v480000 (seat belts). The vehicle was not repaired. The failure and current mileage was 95,000....updated 03/07/14 *bf the consumer stated the seat belts had to be pulled, in order for them to lock in. Updated 03/13/14
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