2011 chevrolet impala. Consumer writes in regards to vehicle back row head rests. *smd the consumer stated when using the rear view mirror, the head rest obstructed his vision so that approximately two-thirds of the rear window was blocked from view.
2011 Chevrolet Impala seats complaints
Page 2 of 4: complaints 11 to 40 of 77, newest first, as owners wrote them.
Rear seat center head rest limits visibility, should be a recall on this. It is a definite hazard.
The tall rear seat headrests severely obscure vision to the rear when backing up. The middle rear seat headrest is the worst offender, and completely blocks my rear vision to the point where I cannot tell if there is a vehicle or other object behind me while driving down the road or backing up. It appears that the problem has been recognized by gm as I have noticed the 2012 impala does not have this center rear headrest! This is an accident waiting to happen and a recall needs to be issued for these older model impalas so these rear seat headrests can be removed. I already submitted a complaint to gm (reference #[xxx]) information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* the contact owns a 2011 chevrolet impala. The contact stated that the middle headrest in the rear of the vehicle would sit too high, blocking the contact's view of the roadway when utilizing the rearview mirror. The vehicle was not inspected by a dealer. The manufacturer was not contacted. The failure mileage was approximately 900. The current mileage was approximately 11,300. The VIN was unavailable.
After I purchased this vehicle this summer I noticed that the engine wouldn't accelerate when pulling out in front of traffic plus I had to really press hard on the gas pedal to get power on small inclines. Took it to a dealership and of course they couldn't find anything wrong with it. It seems that if the engine light isn't on they don't have a clue. So I took the mechanic for a little drive and he still couldn't feel anything wrong or hear the slight squeak in the gas pedal but finally told me about the sensors in the pedal and that he would lube it. After he lubed the accelerator the vehicle ran great for awhile and now it is starting again and the gas pedals squeak is more noticeable when depressing it. The thing is my full warranty has now expired and I doubt that chevy would cover any costs. Another thing is the headrests in the back seat are way too big. You practically have to dislocate your shoulder to see out the back window when backing up; this is a real safety issue for vision. They need to have a recall to replace the whole bench and get rid of these high headrests!
Cannot see out of the rear view mirror because the middle rear seat headrest is very tall. This headrest is not present on the 2012 impala, so this is an issue. Also, turning and trying to look out the back window is impossible because of high rear seat headrests.
We, like others, didn't realize how tall the three rear headrests were when we purchased our 2011 chevy impala. The center headrest is especially a problem; it creates a blindspot and to me is an accident waiting to happen. Gm really needs to address we owners who are stuck with this; they obviously know there's a problem because they removed that center headrest on the 2012 model. In the meantime, so far, they've ignored their big mess up and do nothing to correct the problem with the 2011 model. If we'd known what an issue this was going to be we would have never bought this car; it's beautiful, but it's also got a serious safety issue. Gm either needs to provide a solution, such as having an upholstery shop remove the center headrest or replace the seat with the new model. Does someone have to die before they'll actually care?????????????
Tl* the contact owns a 2011 chevrolet impala. The contact stated that the rear center headrest obstructed the rear view. The manufacturer was made aware of the failure and stated that the headrest design could not be altered. The VIN was not available. The failure mileage was 200 and the current mileage 7,200. ..updated 09/04/12 *bf updated 09/12/2012
My husband is 6' tall and we got a 2011 chevy impala the back seat has 3 headrest and the middle headrest blocks his view using the rear view mirror he did not pay any attention when he test drove it and when I drove it home I could not see the car behind me so I told my husband and when we got home with the car we both really like it so I called the dealership and ask if the back seat could be replace and they told me no so now we are stuck with a safety defect!!!! You need to drive one around for awhile and see what I mean.
Tl* the contact owns a 2011 chevrolet impala. While parked, the contact noticed that the three head rests on the rear seats were interfering with the rear view mirror visibility. The vehicle was taken to the dealer for diagnostic testing where the technician recommended replacing the rear seat with a newly designed one. The vehicle was not repaired. The approximate failure mileage was 19,000.
2011 chevy impala. Consumer writes in regards to vehicle headrest and not being able to see out of the rear view mirror
I bought a used 2011 impala and did notice the rear seat head rests were quite high, but thought I would get used to it. I however after three weeks have not. It is a hindrance having to spend eye time on the rear of the vehicle due to the seat head rests being too high. When driving in 5 lane traffic you need to devote all of your attention to all around you, and you are not able to do this in a 2011 impala. I have not contacted the dealer because it appears from other postings that the only resolution at this time is to buy 2012 rear seats for over $400. These seats are definitely a dangerous accident waiting to happen.
Tl* the contact owns a 2011 chevrolet impala. The contact stated that the rear headrests were obstructing the field of vision through the rear. The vehicle was taken to the dealer, who was unable to provide assistance because the design of the vehicle could not be modified. The manufacturer was made aware of failure and filed a complaint. The manufacturer also stated that they would be getting in touch with the contact at a later date. The vehicle was not repaired. The failure mileage was 5 and the current mileage was 7,300.
2011 chevrolet impala. Consumer writes in regards to issues with vehicle head rest *tgw the consumer stated the rear head rest were too high and it was difficult to see, which made backing up difficult.
Tl* the contact owns a 2011 chevrolet impala. The contact stated that while the vehicle was parked, the front passenger side head rest blocked the contact's view of the roadway. In addition, the driver's side head rest was leaning entirely too far forward. The vehicle was taken to the dealer. The manufacturer was not contacted. The failure mileage was 3,000 and the current mileage was 12,000.
Tl* the contact owns a 2011 chevrolet impala. The contact noticed that the rear middle seat headrest was impairing his driving view. The contact called the dealer and was informed that the head-rest could not be removed. The vehicle was not repaired. The current and the failure mileages were 9,000.
My first issue was with the center head restraint in the back which totally blocks vision using the rear view mirror. I asked the dealer to remove it and I was told they could not. Backing up is impossible except with the side mirrors and traffic immediately behind is blocked when driving. This is a serious safety hazard. There have been many complaints but gm refuses to issue a recall to adjust these headrests. Also, I live in the tn mountains and the cruise control completely disengages when going downhill. The dealership told me "this was normal and all new cars did this to save gas"! I'm not that much of an idiot! Cruise control is set to maintain speed.... Period! Please.... Can you help?
Tl* the contact owns a 2011 chevrolet impala. The contact stated the head rest on the rear middle seat blocked his view. The manufacturer was made aware of the vehicle. The vehicle was not repaired. The failure mileage was 30 and the current mileage was 18,000. Updated 06/05/12 *bf updated 06/07/12
Rear seat headrests impair visibility through rear window. The center headrest is the worst offender as it blocks motorcycles and even smaller cars from your view. Over 50% of the view through the rear window is blocked. One must use extra caution when trying to navigate on the roads and it actually causes a dangerous situation when backing into or out of parking spaces. A person walking behind the car can easily be missed by the driver.
2011 chevrolet impala. Consumer states issues with rear seat head rests being too high. *tgw the consumer stated the rear seats has three large head rests, which makes it impossible to see out of the rear window.
Tl* the contact owns a 2011 chevrolet impala . The contact stated that the height of the headrest was blocking the visibility of the roadway when the contact had to look through the rear window. The dealer was contacted and they stated that the design of the vehicle could not be altered. The vehicle was neither diagnosed nor repaired. The failure and the current mileage was 32,000.
Headrests on the back seat blocks approximately 50% of rear vision. *tr
Rear headrests are so large they block my view and I am afraid to drive the car. I called gm and they told me to call the dealership. The dealership said they cannot do anything to correct it but I could trade in for a 2012... I think this is crazy! I am not the only person to express concern about this hazard. How many complaints will it take to make the manufacturer replace the seat back with the 2012 version????
Tl* the contact owns a 2011 chevrolet impala. The contact noticed that the rear seat middle head rest obstructed her view of the roadway when looking through the rear view mirror. The head rest could not be removed. The contact also noticed that the front passenger side air bag was not pushed flat down into the compartment. The vehicle was not taken to the dealer for diagnostic testing. The vehicle was not repaired. The approximate failure mileage was 28,855.
The rear headrests in the impala are terrible. It is a safety concern/issue. They obstruct, obscure, or impair the driver's clear view. This is an accident waiting to happen. There should be a recall on this. This is a major flaw. Another thing is the side mirrors, why are they soooo tiny? Side mirror are supposed to provide maximum visibilty. The driver of any motor vehicle should have a clear view of the roadway & objects surrounding the vehicle from any angle!!!! Automakers, keep this in mind when designing a vehicle. Safety first!!!! Do not sacrifice safety for style!!!!!!
The rear visibility both using the mirror and turning your head is compromised by the middle headrest located on the back seat. It should have been designed to be removed but is made into the rear seat. I believe it is an accident waiting to happen. The other two headrests also make it hard to see. I really believe it was an all around bad idea by gmc. I also get a film on my windshield like I've been smoking but nobody in my family smokes. I suggested to the dealership that it may be the heater core but they assured me it couldn't be the heater core. They told me to keep washing the windshield and it would eventually go away.
My complaint with this vehicle is visibility caused by the rear headrests when using the rear view mirror. Gm built the back seat with 3 large headrests "which cannot be removed" that blocks almost the entire rear window. When driving the car, the most I can see in the rear view mirror is the tops of the car(s) behind me, sometimes not that much. When backing up, you have to look around all three back headrests in order not to hit someone or something. These back seat headrests can be replaced by buying the 2012 impala headrest components from gm which cost at least $400.00 just for the 3 parts needed. I feel like gm should be required to replace the back seat headrests due to the hazard posed by the headrests.
Tl* the contact owns a 2011 chevrolet impala. The contact stated that the rear seat headrests were sitting too high, obscuring her vision of the roadway when attempting to change lanes or reverse. The contact was unable to see anything behind the vehicle due to the obstruction. The vehicle was taken to the dealer where they advised the contact that the head rests were designed in a specific manner and could not be redesigned. The manufacturer was contacted but they offered no assistance. The failure mileage was approximately 7,500. Updated 04/10/12*lj updated 04/11/12
Tl* the contact owns a 2011 chevrolet impala. The contact stated that while reversing from a residential driveway, he crashed into a parked car. The contact stated that his view of the vehicle was obstructed by the rear middle seat headrest. The manufacturer was made aware of the failure and advised the contact that the head rest could not be replaced, removed or adjusted. The vehicle was not repaired. The failure mileage was 3,000 and the current mileage was 3,100.
The middle headrest on the rear seat is too high and significantly obstructs the view from the rear view mirror.
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