Purchased a new 2002 suburban k2500 in aug of 2002. At 17,000 miles, the air conditioning went out. Dealer replaced the compressor. At 27,000 miles, the fuel gauge showed empty when the tank was full. Dealer replaced rear fuel tank sending unit. At 55,000 miles, the fuel tank again showed empty with a full tank and the engine surged. The dealer (bob steele in cocoa fl) replaced the fuel pump in the rear tank and the sending unit in the front tank under my extended warranty with a deductible. Dealer stated this was not a recurrence of the problem before. At 58,000 miles the car stalled while crossing over a busy bridge/causway at approx. 60 MPH. "reduced engine power" glared on the warning indicator, power steering was lost and lights on the dash were flashing erratically. Luckily, I had crested the top of the causway and managed to steer to the tiny shoulder without crashing into anybody. The car would not start immediately, but after trying for fifteen minutes I was able to get it started and drive home. I called the dealer (it was five minutes to closing time) and was told to bring it in the next day. It stalled again at a traffic light on the way to the dealer but started immediately. The dealer replaced the throttle position sensor under my extended warranty with deductible and again stated that none of these fuel/stalling problems were related. The car stalled again recently and the dealer said to bring it in if it happens again. This is starting to become a very dangerous situation that the dealer seems to be very unconcerned about.
2002 Chevrolet Suburban fuel system complaints
Page 2 of 2: complaints 11 to 27 of 27, newest first, as owners wrote them.
Driving at highway speeds, car engine died immediately after sputtering and losing power. First time this happened, I pulled off the road and restarted the car almost immediately. Drove another 600 miles without incident. Second time, car died again at highway speeds. Restarted after 15 minutes. After reporting the problem to on-star and having remote diagnostics run, I drove another 25 miles towards dealership rather than waiting for tow. (118 deg heat in desert sun). Engine failed again about 200 yds from dealership. Dealer replaced fuel pump, pressure regulator, and filter. Cropper auto group in casa grande, az, kept the defective parts. I have had problems before with fuel level sensor indicating properly on this vehicle. This repair also replaced fuel level sending unit. $800+ repair. 60,000 miles on the car. Extremely hazardous loss of power and control when engine dies without warning at highway speeds. Noticed at least 5 identical complaints on the federal safety agency website: oid id numbers 10041486, 10079660, 10099685, 10100051, 10126511.
Dt: contact owned a 2002, chevrolet suburban. He filed a complaint before, and his odi number was 10099685. While driving vehicle completely shut down. Consumer had to wait for about 15 minutes before starting it again. Consumer stated that he had this problem since purchasing the vehicle. It stalled intermittently. Consumer had the fuel pump replaced a total of five times. Also, fuel filter had to be replaced several times. Consumer stated that onstar called the problem code red. Consumer was told not to drive the vehicle. At 70 MPH the vehicle would surge and lurch. Consumer stated that a clanking noise was heard when turning a tight corners. Also, there was an additional incident on 8-26-04.
While driving vehicle completely shut down. Consumer had to wait for about 15 minutes before starting it again. Consumer stated that he had this problem since purchasing the vehicle. It stalled intermittently. Consumer had the fuel pump replaced a total of five times. Also, fuel filter had to be replaced several times. *ak the consumer stated that onstar called the problem code red. Consumer was told not to drive the vehicle. At 70 MPH the vehicle would surge and lurch. The consumer stated that a clunking noise is heard when turning tight corners.
(1) the engine stopped while on interstate in construction zone on slight hill, it would not restart. (2) the construction zone on interstate 10 was approximately 3 mile long with very narrow lanes and concrete construction barriers on each side & no shoulders. Bumper to bumper traffic and no way to clear the lane or get tow vehicle. (3) a good samaritan towed our vehicle about 2 miles to first point clear traffic. Chevy dealer confirmed fuel pump in tank had failed & replaced pump. This was second pump failure. The pump previously failed and was replaced on 30 aug 03. Previous failure dealer said keep fuel above 25% & engine would run. The tank was at 44% when engine quit. Fuel tank was topped off before pump tested, engine would run but no pump pressure. Someone will be killed if more failures occur in heavy traffic areas. The emergency good samaritan tow out of the construction area prevented a serious accident as it was getting dark.
2 seconds after starting the vehicle it stalled. Then, consumer restarted the vehicle, and the failure recurred within 2 seconds. Dealership indicated that they had a lot of complaints on this issue, and it could be due to fuel injection or fuel pump problems. Dealership performed a diagnostic test, but not failure was found.
During cold weather seasons, after starting the vehicle, the consumer smelled gas fumes inside the vehicle. The cause has yet to be determine. The dealership was notified but did not resolve the problem.
My 2002 chevrolet suburban will not start once the gas tank gets below 1/4 full. I park in my driveway that has a slight slope to the street and it does not matter which way I pull the vehicle in, it will not start with a low (less than 1/4 tank) amount of gas in the tank. I have spoke to the service manager at the chevrolet dealership and he informs me that chevy has not notified him that their is a problem. I have spoke to one other person and he has the exact same problem with his suburban of the same year. There is a problem and I believe it to be something with the fuel pickup design in these vehicles. I have heard of no recall, or attempt to correct this, because it probably would be very costly to gm. It is a large inconvenience to me and has happened more than four times.
When driving at 60mph in heavy traffic the engine quit running twice in less than 20 miles. The dealer said it was due to defective fuel pump and the design of the fuel pump and gas tank, which they said could not be fixed. Vehicle had more than 1/2 gas full in its tank. On several other occasions, the car would not start even with a 1/4 tank of gas. I was told by dealer not to let the tank get less than 1/4 full. The dealer replaced the fuel pump 3 times, and the car has less than 20,000 miles on it.
2002 suburban z71. The fuel filter on the vehicle is not the filter referenced for the vehicle in the owners manual. We were told that due to an engineering oversight, the filter was changed to the one we have. The problem exists in that quick disconnect is too close to the filter housing, and the normal removal tool cannot be used to remove the filter. Gm service personnel will tell you offline, that the best method for removal is sawing off the filter or crimping it off. With the gm customer service on the line - they are required to tell you that a special tool not available in automotive stores must be used to remove the filter. We finally received a reference to the sole manufacturer of the $35 dollar plastic tool. The tool only works by forcing 4 pieces of plastic through the small space and the up the neck. As stated, off line, the mechcanic will tell you that they cut or saw it off, and dig the filter neck out of the disconnect. The problem is obvious, but the solution is impossible. The hazard is that the true mechanic recommendation results in cutting metal on a gas line. In addition, with it being on the outboard side, on fragments enter directly into the engine.
Consumer states the can't get no gas at all due to fuel tank is not ventilate. Dealer notified many times. Please provide further information.
When the vehicle was refueled, fuel spilled onto the ground.
When filling the gas tank, the pump cuts off at 3/4 full. When I try to fill it all the way, it over flows onto the ground after the pump cuts off again. The dealer (team chevrolet) says there is nothing wrong with the tank. They say it is the gas station I am using or I should just hold the gas nozzle myself until it is full.
They really should fix. No safety defect listed.
After fueling vehicle the night before there was a puddle of fuel underneath vehicle, the next day the vehicle was taken to the dealer who sad it was caused by a defect in the fuel tank.*ak
Consumer states that fuel tank assembly has a malfunction. When consumer is putting fuel into his vehicle the nozzle at the gas station keep cutting off, which indicates that the tank is full, but the tank isn't. So you have to keep fueling and esitmating when the tank is full. Nlm
I have been unable, since purchase, to properly fill the gas tank. The tanks have been replaced, the filler mechanism has been replaced. Gmc acknowledges that ther is a problem but six months after first identifying the problem, they say they still dont have a fix. I see from checking consumer complaints that other owners are experiencing the same difficulties and are concerned about the possibility of gas fume buildup and possible explosion.
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