Driving with a travel trailer in tow in I-81 in ny on 6/15/16 we suddenly had extreme sway. My car/trailer had very good hitch/anti-sway devices. Without much notice, I lost control. I believe the frame supporting the hitch receiver failed causing a bad accident resulting in total loss of our tow vehicle and our airstream 25 foot travel trailer. I am a very experienced driver with this combination of tow vehicle, travel trailer, and hitch configuration. The onset and magnitude of the sway (violent) caused me to lose control as we were going 65 MPH on the interstate highway. I have towed this same configuration for tens of thousands of miles with no instances of problems. Something drastic happened! I was passing a slow moving car , so was in the right lane heading south when I started to sway. I reached for the brake controller in an attempt to apply the trailer brakes. The sway drastically accelerated to the extent I was unable to reach the brake controller due to the violent motion. Within a few seconds, my vehicle came to rest against the guardrail on the right side of the highway (heading north) with the trailer jacknifed/perpendicular to the guardrail such that I was blocking both lanes of the highway. I examined the hitch and trailer coupling and all seemed normal except for damage from the crash. The hitch frame of the suburban was torn and totally ripped from the vehicle on one side.
2011 Chevrolet Suburban body complaints
Page 2 of 2: complaints 11 to 26 of 26, newest first, as owners wrote them.
My 2011 chevrolet suburban with about 85,000 miles on it has recently developed cracks in the dash. One at the rear left corner of the passenger-side airbag section, and another behind the instrument cluster on the driver side. The car is in immaculate condition other than the dash. Its an eye-sore to see these cracks every day. Had these cracks been there a year ago when we bought the car, we probably would not have bought it. Its sad to see that this is a systemic problem on all vehicles of this make/model/year range.
Tl* the contact owns a 2011 chevrolet suburban. The contact stated that the dashboard exhibited cracks that originated on the driver side and became progressively worse. In addition, the passenger side air bag seam was cracked. The vehicle was taken to two different dealers who stated that the entire dashboard would need to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 58,000.
Tl* the contact owns a 2011 chevrolet surbuban. The contact stated that the front section of the dashboard cracked in six places. Also, while driving at any speed, the steering wheel shook. The contact stated that there were no warning indicators illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failures. The failure mileage was 72,000.
Dashboard cracked while parked and these cracks have spread to become very large over short period of time. Large crack is above instrument panel and another is near passenger airbag. The dashboard is unstable between these two points and this could be potential safety hazard as dash could crack or splinter if airbag deployed causing injury to the passengers. Dashboard has been protected in garage or with sun deflector during ownership so dashboard cracks would be defect vs. Element related.
The dash above the instrument panel is cracked.
Very concerned that the cracks on the dashboard started around the passenger airbag and now have spread all the way across to the dial area. From what I have read it seems this is a happening to a lot of the gm/chevy vehicles and is a problem gm should really issue a recall to fix. Are they waiting for someone to die when a airbag deploys and the sharp plastic the cracks are making immediately deflates the airbag and it is useless? Step-up gm and issue the recall and fix the problem before it is too late and someone dies.
In september 2014, I noticed my dash above the instrument cluster cracking. I purchased this car as a gm certified used car with original factory warrantee in april 2013 with 60081 miles on it. In less than 5 months of ownership it developed this crack while still under factory warrantee. I took it to my local dealer with all my paperwork and they said it was not covered, nor would they replace it. This crack has developed due to no fault of my own from neglect, excess wear and tear, excess sunlight or anything other than manufacture flaw. This crack has continued to spread and due to the thin and sharp nature of the plastic, if I were to get into an accident, this would splinter and act like shrapnel within the cabin. My family's life is danger due to this fact and gm refuses to acknowledge this is an issue. Please look into this as I know many others have the same issue with even 2015 models. I am asking for the safety of my family and yours.
I have a large crack in the dashboard over top of the instrument cluster. I don't know how or when it occurred. I first noticed it in the beginning of october, 2014. Because of its location it is not easily visible and it's possible it may have been there for some time. I found this is a common problem with gm products and gm refuses to address the issue. I went to my local dealer about it and they told me it's not covered under the extended warranty I purchased. I feel this is a safety issue due to the potential further deterioration while operating the vehicle.
Tl* the contact owns a 2011 chevrolet suburban. Upon starting the vehicle, the dashboard started to shake independently. After inspecting the vehicle, the contact noticed that there were two cracks of significant size on the bottom part of the dashboard. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 43,300.
There are two cracks in the dashboard, one over the driver console and one on the top left of passenger airbag....nothing has occurred to cause these cracks, but I am afraid if airbag is deployed, the dash will break up and hurt us.
The vehicle dashboard has developed major cracks in two places. One crack is adjacent to the passenger side air bag. The other crack is above the steering column. I am concerned that the entire dashboard will become shrapnel if the airbag system was to deploy. Additionally, the entire dashboard "flaps" when the vehicle is moving.
Dashboard cracked above instrument panel and airbag.
We own a 2011 chevy suburban and one day noticed two cracks on our dashboard. One crack leads straight into the passenger air bag and the other crack is over the dash console on the driver side. Because our suburban is out of the 36k mile warranty we were referred to gm. We called gm and were told that we would have to pay $450.00 out of our pocket to get it fixed. We are very concerned that either 1) the air bag may not deploy in case of an accident or 2) that it will deploy on its own while we are driving. We are very disappointed that gm is not willing to stand behind their product and replace at no cost as this is clearly either a manufacturer defect or a poor quality product.
A small crack began on the driver side of dash board. Within weeks, the crack became much bigger. After two more weeks, I noticed another crack on the passenger side of the dash. Soon, it became much larger too. Now, there are several cracks on the dashboard. This automobile was not involved in any type of accident or driving on rough terrain. I don not understand why the dashboard would crack. I have never owned a vehicle which has had this happen.
Tl* the contact owns a 2011 chevrolet suburban. The contact stated that while stopped with the brake pedal depressed, the vehicle lurched forward. The vehicle was taken to the dealer for diagnosis. The technician was unable to duplicate the failure. Additionally, the rear lift gate closed on its own while the contact was standing underneath. The contact sustained bruising to her face. Also, the contact stated the vehicle hesitated to accelerate while depressing the accelerator pedal. The manufacturer was made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 23,000.
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