I brought my 2015 suburban ltz (63,000) into the dealership today for a horrible banging in the front passenger's side and was having a hard time controlling the vehicle when I hit a bump or pot holes. At first the customer service rep told us they could not replicate the issue and after some firm convincing, the tech came back and said that the shocks were indeed leaking in the front. While I have an extended warranty good for 72 months or up to 75k miles and the part is listed as struts under he gm code, the cost is not going to be covered and we are going to have to pay nearly $1800 to repair. We really have no choice but to repair given the noise is not only loud when the car hits a bump but also the performance and handling has not been great since the noise started. After researching it is very apparent that this is a known issue with gm! Why isn't the federal safety agency looking into this? Gm knows this is an issue and isn't doing anything about it. Does it take a tragic accident to get action on this issue. Please help consumers to make this right.
2015 Chevrolet Suburban suspension complaints
Page 2 of 2: complaints 11 to 29 of 29, newest first, as owners wrote them.
Badly faded paint top of hood and roof top. Magnetic shocks had to be replaced at cost of $1800.
I have just over 84000 miles on my suburban. I have had to replace the A/C condenser due to failure in a weld and now have to replace all four struts as they have now failed. I also have part of the heated seats not working as well as sensors that need to be "updated" all the time. I find it ridiculous that chevrolet will not stand behind its product, especially when so many people are having issues with the same parts of the vehicle.
The service suspension light cam on and the dealer stated I needed all new electromagnetic structs at a cost of 4k. I also know 2 other people who have the same year of vehicle that this has happened to.
My 2015 suburban ltz has lost both front struts. Dealer wants almost $2,000 to repair. If this is as common of a problem as it seems, and I were a major auto maker, I would be embarrassed that an upgraded, high tech suspension system that I added to my $70,000 product was causing my consumers a very premature, very expensive repair. If this is an upgraded, luxury vehicle, I'll take the standard one. I should have stayed with auto maker that stands behind their product.
Yesterday after bouncing all over the road for months and to the point of being unsafe to drive I took the SUV to the dealership only to be told I need 2 new shocks on the front end ($1680). When you spend over $70k on an SUV and just a few years later you need new shocks means clearly something is seriously wrong with the vehicle. After looking around I was correct it is due to a failed magnetic ride system which chevy is aware of and choosing to do nothing. Shame on chevy for doing nothing and ignoring the impact to the customer. This will be the last chevy I ever buy. At least some compensation would be great but the dealership doing the work said no since chevy does not recognize the defect. Front shocks/struts failed at 63,000 miles. Even with an extended warranty you are basically out of luck.
I have a 2015 suburban ltz and the "magnetic ride" shocks and struts have failed completely. I have almost wrecked this vehicle numerous times due to the uncontrollable bouncing when you hit a bump. It is not an option at this point for me to pay $1500-$3000 for repairs when I already pay $700 a month for a payment. Online there are masses of complaints about this same matter! I spoke with the chevrolet dealer in jasper, alabama today and I was told that they have had to replace multiple ones in the past few months. I have owned 6 suburban's including this one and I usually put 200k on every one without any problems! This is the 2nd major malfunction that this truck has had and gm does not want to help out at all!! This vehicle is a safety hazard to drive and I have no choice but to continue driving it. Gm changed to shocks and struts on the 2017 because of this problem.
Front & rear of car shakes like a dump truck. Had inspection done at a local shop, since gm dealer found nothing. The sway bar frame brackets are coming loose causing excessive vibration & rattling. The truck also handles very poorly, along with the comfort of ride. Gm is aware of the problem since there are so many vehicles with this same problem. They want us to pay for another inspection to determine if they will do anything. They will not discuss the repair or the cost associated with the repair if they deem it a needed repair. The tsb # is 15-na-082, yet they claim that this is not a good number. Searching the net reveals there are many affected vehicles built from 2009 to 2017 with the affected problem.
When traveling at interstate highway speeds vehicle had shaking, shimmying, vibration and buffeting as well as loud hum and wind noise causing nausea resulting in nausea and dizziness to the driver. This was worse on new macadam and on grooved highway but occurred intermittently on other surfaces, I just purchased this vehicle used and it is certified. I was unaware that this is a common issue and understand now that there is no recall to fix this and that gm has not found a permanent solution to the problem. The vehicle was also exhausting to drive on the highway because of the aforementioned issues.
Yesterday after bouncing all over the road for months and to the point of being unsafe to drive I took the SUV to the dealership only to be told I need 2 new shocks on the front end ($2,000). When you spend over $70k on an SUV and just a few years later you need new shocks means clearly something is seriously wrong with the vehicle. After looking around I was correct it is due to a failed magnetic ride system which chevy is aware of and choosing to do nothing. Shame on chevy for doing nothing and ignoring the impact to the customer. This will be the last chevy I ever buy. At least some compensation would be great but the dealership doing the work said no since chevy does not recognize the defect.
In october 2017 we experienced brief periods where brake pedal became rigid and impossible to depress. The vehicle was taken to our local chevrolet dealer. We described in detail the rigid brake pedal. The dealer wanted to do put new brake pads and turn the rotors. I thought it was strange that a vehicle with just over 40 thousand miles would need new brakes, but we had the work done. The dealer also wanted to replace the vacuum hose which powers the brake system. This work was also done. Next, on friday march 23, 2018 we were traveling on an interstate at a high speed when the brake pedal became impossible to depress. We were very fortunate not to cause a serious accident. I had to have it towed to a dealer and rent a car. The following week we were contacted by the dealer doing the repairs. Our suburban had a vacuum pump failure. This caused total brake failure. After some research I discovered that this vehicle's engine does not produce enough vacuum to power the brakes (unlike every other vehicle on the road). In any other car the only way you lose suction for your brakes is if the engine stops. In our suburban the engine can be running fine and you may or may not have brakes. The warning system is totally useless as it isn't triggered until you experience total brake failure without any warning. While the vehicle was in the service department having vacuum pump replaced the dealer also explained that all four magnetic ride shocks/struts were locked in place and not functioning at all. This is another serious safety issue. I have never heard of shocks "locking up" . After some more research, I found this is a huge problem for gm vehicles. A problem that gm has failed to address. I have also had 3 major repairs on AC. Including ne AC lines and new compressor.
Car exhibits shaking/vibrations at speeds about 65mph, which at times is accompanied by a buffeting sound.
Tl* the contact owns a 2015 chevrolet suburban. While driving and making a left turn, the steering wheel seized and the stabilizer bar warning indicator illuminated. As a result, the contact crashed into a light pole in the parking lot of the anderson pontiac gmc dealer (1001 bowens mills rd, ga 31533, phone number: (912) 384-0811). There were no injuries and a police report was not filed. The contact notified anderson pontiac gmc, but the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 58,006.
Our suburban is losing steering control and the front suspension begins to bounce. The warning on the dash is "action required" steering assist is reduced drive with care. The vehicle has had this happen in statiknary and while driving.
Car only has 60,000 miles brake booster is going out and chevy knows there is a problem but have not recalled. Also front shocks are going out due to magnetic ride system lots of people have the same problem chevy once again has not recalled!
Have had our vehicle in the dealership 3 times for road/tire vibration from ?tires or suspension. Dealership has changed 3 of 4 tires could not get road forced balances with 22 inch tires. Dealership claims bad batch of tires from bridgestone. Vibration has continued at speeds of 70-80 MPH. It all began after the first service at 5792 mile and tire rotation. Vehicle was brought back to dealership advising of vibration in steering wheel and both front seats. Dealership claimed that they were not able to get tires balanced. Had to order 3 different sets of replacement tires with no prevail. Brought back again for second required service and dealership has rotated the tires for a second time.
Tire vibration 40-45 MPH and 64 + replaced both rear tires all 4 shocks reprogram ride control, transmission not shifting when coming out of a turn and passing, rear end noise, mirrors not removing condensation 7.5 min on left, 2 min on right. Noise coming from sunroof after rain sounds like bubbles, dvd screen rattle behind driver, air noise coming from around drivers and passengers windows, these are ongoing problems.
When driving over a pothole or small bump, the suspension seems to let go and the car jumps very abnormally. We only had 30k miles and I believe this is a suspension problem. The shocks make a lot of noise when we go towards a pothole. We went to the dealership to complain about the shocks and they said there was no problem with the shocks. Soon after, I had to change the front left shock because the service department said it was leaking. They did not notice this in the beginning and suddenly made me pay $650 to change the front left shock. Recently, I had to go change my right shocks and pay for that too, another $700 dollar service. It is unacceptable to have both of my front shocks changed within 1 and 1/2 year. I am not the only one who has been having these problems, several of my friends have also had this problem with this model. We have all sent forward a complaint for the noise and suspension problems. I believe it can be unsafe in the future if it is not taken care of. The steering wheel makes a lot of clinking noise when turning. We went to the dealership and had to replace the steering wheel column within a mere 20k miles. The dealership did not see any problem with the shocks or steering wheel. We currently still hear a clinking noise, as if something is broken on the inside. My warranty is over now and this needs to be fixed. This should not be a problem for a car this new at all. It is unacceptable and I should not have to go to a dealership and waste time and money on it. The seat on the right hand side has cracked two times already. The frame was cracked and we had to have it replaced within the warranty two times now. This is ridiculous and the servicemen have also noticed and said they have seen this problem as well. My warranty is now over and I cannot go back for a third time to fix it if it happens.
Vehicle is creating a buffeting, pressure sound and sensation at low to mid range speeds. Creating headache, dizziness and strain.
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