Vehicle dash is cracked in several locations including around the passenger airbag. This has become a common issue with this vehicle platform including the gmc yukon, gmc yukon xl, gmc sierra, chevy tahoe, chevy suburban, and chevy silverado all within the 2007-2013 model years. There are numerous discussions threads posted online as well as social groups in which owners are informing the rest of the community of their similar problems. The main concern is that in the event of a crash, the cracked dashboard could fragment as the airbag is deployed causing projectiles within the vehicle cabin. The safety concern as well as material defect should be investigated. There is no excuse as to why these dashboards are cracking.
2011 Chevrolet Tahoe body complaints
Page 3 of 4: complaints 41 to 70 of 81, newest first, as owners wrote them.
Dashboard cracking at passenger air bag and driver's side
Dash cracking in 2 spots and cracks keep getting longer.
Tl* the contact owns a 2011 chevrolet tahoe. The contact stated that the dashboard began to crack. The dashboard first began cracking on the passenger side near the air bag housing. It then began to crack directly above the steering wheel. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Noticed large cracked on dash board above instrument cluster and around airbag. Due to the location of crack around passenger side air bag, a recall should be issued and dash should be replaced.
Cracked dash
Dashboard is cracking - from unknown reason
I bought a chevrolet tahoe 20111, and I noticed that the dash board is cracked in several area. The truck has 58,000 original miles. The dealer is refusing to replace the defected part with out charging. After doing several research about these vehicle they are many trucks owner with the same problem. This is poor quality plastic. I need you help and guidance to resolve this problem I paid $35,000 for a truck with a defected dashboard. Thank you, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Dashboard has started cracking causing concerns over driver and passenger safety
2011 chevy tahoe dash crack, 6/19/16, no trauma, parked in car port, 64k miles. Once researched found this to be a frequent issue with no solution from gm/chevy. Requesting recall for defective dash material, risk of airbag deployment if continues to crack.
The dash in my vehicle cracked significantly last week as I was making a right hand turn, gm indicated that there has not been a recall but after reading into it, this issue seems to be quite prevalent. This needs to be addressed.
Dash is cracked is several areas
Dash on 2011 chevrolet tahoe has cracked on the passenger side next to the airbag panel. Dash has also cracked on the driver side above the instrument panel cluster. Concern is that in a car accident where the air bags deploy the dash board may break apart and become shrapnel causing additional injury, permanent disability, or death to the passenger.
Takata recall on cracked dashboard: 2011 chevy tahoe, 50k when cracks were noticed. Dashboard cracked in three places: along side the airbag on passenger side and over the steering wheel of driver side. My concerns is the endangerment from flying shards from the defective cracked dashboard. I am the first and only owner of this vehicle since day one, with normal dailing commute (work, home etc), and well maintain.
The dash just recently cracked over the steering wheel. This vehicle had been garaged, I use window covers, and it only has 40,000. I am 100% a gm customer, but the lack of quality with respect to materials is extremely disappointing.
2011 tahoe ltz with 70,000 miles , dash started making a rattling noise, found the dash cracked in several places above the instrument panel, after initial crack, the dash vibrates and rattles more, causing more cracking.
Tahoe dash recall: copy of letter sent to gm... Chevrolet customer assistance center p.o. Box 33136 detroit, mi 48323-5136 on 7/18/2011 we purchased a 2011 tahoe (VIN #[xxx]) replacing our previous 2003 tahoe, both purchased new and both at ed morse chevrolet located at 14401 w. Sunrise blvd., sunrise, florida 33323-3202. Although I have had some quality and workmanship complaints, our tahoe has been a reliable vehicle. The service at ed morse has also been outstanding. However, I must register my dissatisfaction with two obviously defective items on the tahoe that general motors have not considered it important enough to conduct a recall. My 2011 tahoe is fitted with the "regional value package" which included "chrome door handles" which is nothing but chrome looking plastic. These "chrome" door handles have cracked two times and have been replaced on june 8th. 2013 (invoice #[xxx]) and june 21st. 2014 (invoice # [xxx]) under the factory warranty. On october 15th. 2013 at 17,198 miles, the dashboard to my 2011 tahoe cracked. This was covered under my factory warranty. My tahoe is now at ed morse chevrolet getting the dashboard replaced again due to it cracking in the same exact place. Unfortunately, this time I'm being told that they will be charging me a "co-payment" of $200 to replace the dash. After doing some research, it's obvious that both the door handles and the dashboards on the tahoe and similar models have a defective design and inferior materials. I should not be charged a $200 "co-payment" to fix something that general motors knows is a defective part. There are numerous postings, blogs and threads that refer to these "defective items" especially on the dashboard. Even facebook has a page dedicated to the cracked dashboards. Https://www.facebook.com/groups/gmdashcrack/?fref=nf information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Dash is cracking around passenger side airbag. This is unsafe because in the event of passenger airbag deploying, shards of cracked dash can become projectiles. Many complaints on internet about same issue, no resolution from dealer or gm customer service.
Tl* the contact owns a 2011 chevrolet tahoe. The contact stated that the dashboard cracked near the air bags. The contact was concerned that the air bags might inadvertently deploy. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 80,000.
Tl* the contact owns a 2011 chevrolet tahoe. The contact stated that while driving, a crack was noticed on the dashboard. The contact was concerned for their safety and that the air bags could inadvertently deploy. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 72,340.
The dash cracked on passenger side. No warning signs of it happening and sharp. Car was not running at the time it cracked.my vehicle only had 46,000 miles at the time.
Plastic dashboard is cracking and creating potential projectile pieces of sharp plastic in case of impact. Cracking near the passenger side airbag and near the driver side instrument cluster. Cracks just showed up, there was nothing visible before them and suddenly they are there.
Noticed major crack on dashboard both on passenger and driver side. This just apppeared car was parked for the night went out in the morning and noticed the crack. The car has not been involved in any accidents or abused. This is a car that had been kept very clean both interior and exterior.
The dashboard on my tahoe has began to crack. It originally began to crack on the drivers side and has spread up over the control panel. Last week I noticed a crack on the passenger side that leads right to the airbag. Now that the airbag is involved I definitely feel that this is a major safety hazard. Seeing the widespread complaints about this happening to others I feel this should be a recall. $70,000 vehicles should not have plastic dashboards that crumble away. Updated 09/09/15
While driving on city streets several days ago I heard a loud popping sound as if an object has hit the windshield. After stopping to inspect for damage and not finding any glass cracks or chips I drove on. Shortly thereafter I noticed a noise coming from the dash area and found that the center portion of the dashboard at the radio speaker was loose due to fact that the tab which is designed to hold the center fastener was broken by the weight and movement of the speaker. Upon further examination I found that the dashboard was cracked at the upper left hand corner of the airbag compartment on the passenger side. The vehicle was taken to a local gm dealer this morning due to safety concerns with regards to the air bags either being deployed accidentally or in the event of a real accident, damage to the air bags due to the broken edges of the plastic dash material. Furthermore, personal injury could occur as a result of flying debris from the loose, broken or brittle plastic pieces immediately adjacent to the air bag compartment. According to the local dealer they are and have been aware of these type of failure to the dash components for several years (dating back to 2005) on this vehicle but to date they have issued no bulletins or recall notices. This information is also documented here on your website where I was able to find at least 15 similar complaints filed with the federal safety agency within just the last 24 months most of which identify the exact same location of failure to be the upper left hand corner of the dash adjacent to the air bag compartment. It seems obvious that gm has no desire to address this issue on their own without being pushed to do so. Your attention to this issue would be greatly appreciated by many, many gm owners.
Tl* the contact owns a 2011 chevrolet tahoe. The contact stated that the rear tailgate locked on the contact while he attempted to reach into the rear of the vehicle. The vehicle was not diagnosed and the contact was not injured. The manufacturer was not notified. The vehicle was not repaired. The failure mileage was 59,000.
The dash on my tahoe is cracking. I have done a little research online and found it is quite common, especially around the passenger side airbag. I feel this is dangerous if the airbag is deployed. I believe it will send pieces of the dash at the occupants of my vehicle.
I noticed about a month ago that my tahoe dashboard was cracked on two spots.
My dashboard cracked on my 2011 tahoe about the time my 36000 mile warranty expired.
Shortly after buying my used tahoe a crack developed near the corner of the passenger airbag, forming a "y" shape which leaves a small, sharp piece of potential shrapnel if the airbag were to deploy. I fear this issue could cause potentially fatal outcomes due to the likelihood of the brittle plastic becoming flying shrapnel in the event of an accident and airbag deployment. This is a well reported and well known issue with all gmt900 vehicles. Gm needs to recall these dashboards!
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