While parking the vehicle, after putting the transmission lever to park, and turning off the ignition, the doors unlocked and I started to exit, at that moment the vehicle started to roll backwards. I was able to avoid running over myself and got back into the driver's seat when I saw a "shift to park" message on the dashboard display. It took multiple cycles of restarting and stopping the engine and shifting to park to actually have the transmission shift to park. The problem continues and is becoming much more frequent and taking more attempts to actually put the car in park. This is obviously a safety issue, because drivers may exit their vehicles and may or may not realize that the ignition is on, that the battery can run down and strand them, possibly in a dangerous location, or the vehicle can move, injuring themselves or others. Also the door locks won't work. This is a well-known problem among multiple General Motors models. It is a systemic design flaw of the switch, not a random breakdown and not caused by abuse or misuse. Some vehicles have been recalled, some of the same model and year as mine. But, the recalls are specific according to VIN, and yet for some unknown reason, my specific VIN is not recalled. The problem is known and well documented. The solution is known. The safety problem is known, but apparently only if the VIN is in a certain range. All VINs matter. I will take my vehicle to an authorized dealer for repair. But there should be a recall and repair for all vehicles with this known (defective by design) switch. Also there should be full reimbursement to those who have already paid for repairs.
Chevrolet Traverse screen failure problems
20 of the 5,527 owner complaints about the Chevrolet Traverse describe screen or infotainment failure, most of them for the 2014 model year.
- owner complaints
- 20
- worst model year
- 2014
- typical mileage
- 18,991
By model year
- 20262
- 20251
- 20241
- 20233
- 20213
- 20203
- 20192
- 20181
- 20143
- 20131
Often reported together
Backup camera 5Check engine light 3Loss of power 2Brake failure 2Warning lights 1Stalling 1Slipping 1Jerking 1
Trouble codes mentioned
P0024 1P0021 1P0014 1P0011 1
What owners say
On start-up, intermittently the center display freezes, the HVAC system defaults to 76 degrees with the a/c and defrost stuck on with the blower on high. No driver input possible through the center display. Condition may clear by itself or not even through several shut downs. Numerous DTC's set. Always a CEL. For me, 2x dealer (repairs). They reprogram controllers. Condition not corrected. Possible HMI and/or HVAC controller hardware problem. Dealer doesn't know how to fix. Casual internet search indicates many identical complaints. Concern is, HVAC control is a basic function that should function correctly. Driving in the winter with no heat and a fogged windshield is a safety issue. GM is aware of the problem and has no fix.
Instrument cluster/driver display malfunction. Driver display is the only source of spedometer, revs, gear selection, mileage, and gas level. Display began flickering black randomly. Spedometer is not able to be seen. All instruments unable to be seen when flickering/display off. Shortly after flickering, display went completely black. Vehicle currently inoperable due to lack of instrument cluster. Vehicle scheduled for service on Monday morning. No warning lamps or other symptoms prior to issue occuring.
Infotainment system broke, black screen, no ability to use back up or other cameras, or see navigation etc.
The backup camera system on my 2020 Chevrolet Traverse fails repeatedly and intermittently. When shifting into reverse, the camera frequently displays a black screen, a crossed-out camera icon, or an error message indicating the camera is unavailable. I have brought the vehicle to a Chevrolet dealership multiple times for this issue. The dealer has replaced the rear/front camera twice and replaced a corroded cable, but the problem continues to occur. The repairs have not permanently resolved the issue. The failure happens unpredictably and makes it unsafe to reverse the vehicle, especially around pedestrians, children, or obstacles. This vehicle is equipped with a federally required backup camera, and its repeated failure presents a safety concern. The problem appears to be a recurring defect rather than normal wear, as many other Chevrolet Traverse owners have reported similar issues online. I am concerned this may indicate a broader defect affecting this model year.
Radio went blank unable to access screen. Not sure reason. Upon start up couldn’t access any parts of radio. Couldn’t reset and issue still current as of today.
The infotainment center went black. No sound in vehicle, no back up camera, no radio
Bought 2024 Traverse end of June 2024 from show room at Flow Cheverolet in Salem, NC. In Sept 2024, took it in for glitchy screen/radio black and colorful lines displayed, squeeky brakes, and dashboard rattling when hitting 60+ miles. Chevy fixed the screen but said they could not do anything about brakes or the rattling of the dashboard. March 2025- brakes still squeeked and brake failure message came on, took in they had to order and replace brake sensore. I informed them that when backing up the automatic brakes come on stopping the car when no vehicles are coming would take 3 to 4 tries to back out from driveway but this problem was not addressed. July 2025- check engine came on, was told cylinders 2 injection pulse offset exceeded minimum learning limit suppositely just needed some STP August 2025- check engine came on again took in to Cheverlote they said they needed to order and replace Fuel injection pump because it was faulty, but that day recieved a text from the car saying battery was dieing while at Cheverolet service department. Car has been at the service department for over a week and they still can't figure out why its not holding charge. Battery has been replace twice while at their shop. Most important issue the millage is stating it has 25,400miles but we know for sure we have not traveled or driven but maybe half that millage in the pass year and chevy's mechanic is stating there is no way for them to confirm that. Too many issues for a car bought brand new only a year ago and because of the faulty odameter we only have about 10,000 miles left of warranty.
Radio screen went black and back up camera not working. no chimes or turn signal not making sound
On [XXX], Onstar did an Auto Unlock on my car. After the car was opened, the entire radio panel didn’t work. On June 13th, Bob Johnson replaced the Onstar telecommunications module. Only the radio worked with the screen black for a couple of minutes. Then it stopped working. They stated that they ordered the part, but every time I call, they haven’t. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Related recalls
Electrical system
- What is wrong
- General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac CTS, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL, and 2014 Buick Enclave, Chevrolet Express, Impala, Silverado HD, Traverse, GMC Acadia, Savana, and Sierra HD vehicles. In the affected vehicles, the chassis electronic module may be internally contaminated, resulting in an electrical short.
- Risk
- If the module experiences an electrical short, the vehicle could stall, increasing the risk of a crash.
- Remedy
- GM will notify owners, and dealers will replace the chassis electronic module, free of charge. The recall began on December 26, 2014. Owners may contact GM customer service at 1‑800‑521‑7300 (Buick), 1-800-458-006 (Cadillac), 1‑800‑222‑1020 (Chevrolet), and 1‑800‑462‑8782 (GMC). GMs number for this recall is 14515.
Recall number 14V614000 · Recall details
Electrical system: software
- What is wrong
- General Motors LLC (GM) is recalling certain model year 2014 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles manufactured March 26, 2013, through August 15, 2013. In the affected vehicles, the engine control module (ECM) software may cause the fuel gauge to read inaccurately.
- Risk
- An inaccurate fuel gauge may result in the vehicle unexpectedly running out of fuel and stalling, increasing the risk of a crash.
- Remedy
- GM will notify owners, and dealers will reprogram the ECM to correct the fuel gauge reading, free of charge. The recall began on June 27, 2014. Owners may contact General Motors at 1‑800‑521‑7300 (Buick), 1‑800‑222‑1020 (Chevrolet), and 1‑800‑462‑8782 (GMC). GM's number for this recall is 14007.
Recall number 14V223000 · Recall details
Electrical system
- What is wrong
- Gm is recalling certain model year 2006-2009 buick, lucerne; cadillac dts; hummer h2; model year 2008-2009 buick enclave; cadillac cts; model year 2007-2009 cadillac escalade, escalade esv, escalade ext; chevrolet avalanche, silverado, suburban, tahoe; gmc acadia, sierra, yukon, yukon xl; saturn outlook; and model year 2009 chevrolet traverse vehicles equipped with a heated washer fluid system (hwfs). A recall was implemented in 2008 to add a fuse to the control circuit harness to address the potential consequences of a printed circuit board (pcb) electrical short. However, there have been new reports of thermal incidents on hwfs modules after this improvement was installed. These incidents resulted from a new failure mode attributed to the device's thermal protection feature. The significance varies from minor distortion to considerable melting of the plastic around the hwfs fluid chamber.
- Risk
- It is possible for the heated washer module to ignite and a fire may occur.
- Remedy
- Dealers will permanently disable and remove the heated washer fluid module. An updated page for the owner manual will be provided and inserted in the owner manual to document that the feature has been permanently disabled and removed from the vehicle. The safety recall began on june 11, 2010. Owners may contact buick at 1‑866‑608‑8080, cadillac at 1‑866‑982‑2339, chevrolet at 1‑800‑630‑2438, saturn at 1‑800‑972‑8876, gmc at 1‑866‑996‑9463 and hummer at 1‑800‑732‑5493 or at the owner center at www.gmownercenter.com.
Recall number 10V240000 · Recall details
Questions about the Chevrolet Traverse screen failure
Which Chevrolet Traverse years have screen or infotainment failure problems?
The model years with the most reports are 2014 (3 complaints), 2020 (3 complaints) and 2021 (3 complaints).
VIN decoder
See the problems and recalls for an exact car
Buying a used Chevrolet Traverse?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history