Consumer fractured wrist when arm got caught up on the power rear door. (nar)*mr the consumer could not get her hand out of the door handle because her elbow was against the seat back. The consumer suffered two and a half months of pain and inconvenience while the wrist healed. The consumer believes the deign of the door caused this accident therefore she is requesting financial compensation. *nm *cb pe04064.pco
2002 Chevrolet Venture body complaints
Page 2 of 2: complaints 11 to 19 of 19, newest first, as owners wrote them.
Owner states that front doors do not unlock from the inside of vehicle. Dealership has been notified. *ak the door could not be unlocked by using the remote or door switch. The vehicle was taken to the dealer but they were unable to duplicate the problem. The dealer cleaned the electrical contacts and advised the consumer to return if the problem persist.
I purchased a new 2002 chevy venture on 10/15/01. One week after I purchased the van the driver side power sliding door malfunctioned. It closed to within an inch and then spontaneously bounced back open. It malfunctioned no matter which method I used to close the door (pressing the overhead console button, the door button or the remote button.) I had to manually push the door closed when it occurred. For a while, I thought I was accidentally hitting the remote because the malfunction does not occur all the time. Rather, it happens off and on, sometimes several times a week and then not again for a few weeks. It continued to malfunction sporadically and I returned to the dealer service dept the first time on 2/1/02. It has been in for service for this problem 9 times and still continues to malfunction. On one recent occasion my 4-year-old son was struck in the back of the head when the door malfunctioned while he was standing next to the van. I notified chevrolet's customer assistance center and they advised me to bring the van in for service again. I complied, but the door continues to malfunction. When the customer service center followed up and I told them that the door still is not working properly, they said that I should bring it in for service again (for the 10th time). I also have a problem with the ventilation system. For some unknown (to me) reason, the air conditioner (A/C) starts to smell horribly foul. It has been serviced on 4 occasions for this problem. The most recent time (in august 2003), the technicians removed all hose and duct work and cleaned it with bleach and cleaner. The foul odor returned within 2 weeks. I hired a consulting firm to perform an air analysis on the van and the lab results indicated that 2 species of mold spores are still present in the duct work. Again, chevrolet customer assistance center is aware of the problem and they advised me to return to the dealer for service.
The automatic door failed to release from the interior and a child's finger became caught in the door. The consumer had to use a crowbar to release the child's finger. The consumer requested the door be replaced with a manual door, however gm refused, because they stated the door performed as designed. *ak jb
The sliding door did not close all the way.
Consumer states that the vehicle is not equiped with a safety device which prevents the door form opening if something is in it's path and a a result a passenger was injured, the safety device works when the door is closing but not while it is opening. Nlm
The windshield leaked water down through the overhead instrument cluster along to the top of the window. *tt the vehicle stalled, hesitated during acceleration and the passenger window had become inoperative. The service tech found corrosion in some wires. *scc *cb
The rear handle on the rear hatch broke, the plastic housing that holds the handle broke, like if the plastic is not strong enough to support the forces exerted on the handle.
The vehicle is a rental vehicle. Cusotmer rented the van and went out to the lot to put his belongins in the vehicle. When he pulled on the handle to close the hatch, the plastic housing broke and the handle came loose, there is a metal bold that was attached to the plastic, that piece cut the customers hand right hand, between his thumb and index finger. His wound was cleaned by the first aid at the airport and then we transported him to del sol medical center where his wound was sealed with medical "glue" instead of stitches and he received a tetanus shot.
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