Headrest exploded while my wife was driving home yesterday. It is definitely broke.
2013 Chrysler 200 seats complaints
Page 2 of 4: complaints 11 to 40 of 82, newest first, as owners wrote them.
Active Headrest system deployed without collision on the passenger side. Could have impacted passenger and caused serious head injury. Vehicle was taken to dealer and directed me to Chryslers customer hotline. They were reluctant to do anything and were trying to put the blame on me. They said they would call back in the next 2-3 business days to examine the vehicle after much back and forth. There were no warning signs that the headrest would deploy and no prior notice from the manufacture.
The driver side head rest popped out and is unable to be reset.
Multiple issues, passenger window is a very common issue, looked on YouTube and found many videos for it was able to jump with direct power to the pigtail using wires and a battery and was able to roll it up but no explanation for why it ends up having this issue, heater core also a consistent issue, it is obvious with passenger side goes cold and 95% of the fix is a new heater core. Headrests popping, had the safety recall done 02chz28 (Recall S61) and never was mentioned or brought up by local dealer, both seatbelts are not functioning properly, passenger side is the worst, locks up and both are running along the plastic causing it to become deformed and wearing on the edges of the belts. Vehicle has obvious replacements on the front but no accident history. Hood is a different vin number and grill is not original from factory. I found the original photo of the car's first sale post. Odd malfunction is washer fluid can run out with no indicator being triggered for low fluid.
While driving, the safety mechanism on my driver's seat headrest malfunctioned and launched forward. I was distracted for a minute after while I tried to figure out what just happened. At first I thought someone rear ended me until I saw there was no one behind me. I saw what happened to the headrest after I pulled into a gas station. I didn't take it to a mechanic because they would've wanted over $700 to replace it, which I can't afford. I replaced it myself with a headrest I bought on EBay. I still have the malfunctioned headrest because I'm not sure at this point what to do with it. There was no prior warning of any kind.
The contact owns a 2013 Chrysler 200. The contact stated that while the vehicle was parked and turned off the contact heard a loud explosion coming from the vehicle. The contact noticed that the front passenger's side headrest had exploded and separated with no warning light illuminated. No injuries were sustained. The vehicle was taken to the dealer, where it was diagnosed that the Occupant Restraint Control failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 46,000.
3 months ago my passanger head rest popped open. Tried to close but couldnt. Today my driver seat head rest popped open as I was driving
Broken active head restraint while placing the passenger seat in a slight reclining position. It broke the rod and plastic in the head rest so that it separates (no support for the head). Meaning there is a chance of possible injury to the head and neck of the passenger in the event of an accident.
The contact owns a 2013 Chrysler 200. The contact stated that while the vehicle was parked, the front passenger's side seat headrest deployed and struck the back of the head of the front passenger seat occupant. Additionally, the contact stated that the front driver's side seat headrest deployed while the contact was occupying the seat on another occasion. There were no injuries sustained by the driver or passenger seat occupant. The vehicle was taken to the dealer, where the cause of the failure could not be determined. The dealer was charging a fee for the headrests replacement, but the contact declined to pay for the repair. The vehicle was not repaired. The contact related the failure to the federal safety agency Campaign Number: 17V640000 (Seats, Air Bags); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the federal safety agency Hotline for assistance. The failure mileage was approximately 75,000.
The contact's fiancé owns a 2013 Chrysler 200. The contact stated that while the vehicle was parked and turned off, his fiancé heard a loud explosion coming from the vehicle. The contact's fiancé looked inside the vehicle and discovered that the front passenger's side headrest had exploded and separated. The front passenger's side headrest air bag had been deployed. The vehicle was taken to the dealer, where it was determined that the front passenger's side headrest needed to be replaced. The contact was informed that the repair was not covered under warranty. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact related the failure to Technical Service Bulletin: 23-027-20 (Active Head Restraint X84 Warranty Extension); however, the vehicle was not covered under the TSB. The failure mileage was approximately 84,000.
The contact owns a 2013 Chrysler 200. The contact stated that while the vehicle was parked and unoccupied, the front driver's side seat headrest exploded without impact. The contact drove the vehicle to the residence. The contact's husband purchased the headrest from the dealer and replaced the headrest. The contact related the failure to an unknown recall. An unknown dealer and the manufacturer were notified of the failure, but no assistance was provided. The manufacturer denied reimbursement. The failure mileage was approximately 40,300.
While driving, my driver seat headrest deployed. There was no collision to activate the headrest to deploy. It did so spontaneously. This could have caused a major accident due to me being startled. I am concerned for my daughter’s safety and mine. There were no recalls for the headrests reported in my vehicle. There was no indication that the headrests in my vehicle would be an issue. I will be taking the vehicle to CarMax, where I purchased it and to the Chrysler dealership to seek a solution
The contact owns a 2013 Chrysler 200. The contact stated the vehicle was parked at a Walmart, upon entering the vehicle, the contact noticed the front passenger’s side headrest had inadvertently deployed. The contact took the vehicle to an independent mechanic and the contact was informed that the failure was associated with the federal safety agency Campaign Number: 13V282000 (Electrical System, Air Bags). The vehicle was not repaired. The contact called the local dealer and was informed that the previous owner had the recall repair performed March 12, 2013. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was 57,429.
When my son was adjusting the seat to his height and reach, the headrest (commonly known as an AHR from my research) popped open. I was not hurt but could have been if I wasn't leaning forward at the time. I understand Fiat Chrysler is under a class action lawsuit for this very defect, yet my car is not part of the recall. Does this mean they are not liable? Do I have to join the class action lawsuit to get them to repair my headrest at no cost to me? I can take photos but I'm using an i-phone and my computer does not recognize the file extension. Thank you for your guidance in this matter, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
The driver head rest deployed while sitting and turned off. The safety pin sheared off.
The contact owns a 2013 Chrysler 200. The contact stated that after entering the vehicle, he noticed that the front passenger’s side headrest had deployed without impact. No warning lights were illuminated. The vehicle was taken to a local dealer and serviced under the federal safety agency Campaign Number: 17V640000 (Seats, Air Bags). The vehicle was repaired; however, the contact stated that when he entered the vehicle, the failure reoccurred with the driver's side headrest. The vehicle was taken back to the dealer, and the contact was informed that the warranty had expired. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 70,000.
The passenger side headrest airbag deployed while driving. No accident and was not hit by anything.
was driving home with my kids when all of sudden the passenger front seat headrest popped
The contact owns a 2013 Chrysler 200. The contact stated that while driving at 45 MPH, the driver’s and passenger’s seat headrests were deployed without warning. The contact called the dealer and was provided an estimate for the repair. The manufacturer was not notified of the failure. Upon investigation, the contact discovered the federal safety agency Campaign Number: 17V640000 (Seats, Air Bags) which he linked to the failure. The vehicle was not repaired. The failure mileage was approximately 118,000.
Active safety restraint head rests have exploded. It is not possible to sit in seat correctly as they push head forward into airbag now. Dealer says it is not possible to obtain repair parts as they are on back order indefinitely. Vehicle Mileage 19,000
Drivers side headrest deployed while driving the car. No collisions just regular driving. Dealership says I have to pay to have it repaired. This is a safety issue that I should not have to pay for. Apparently it has happened to a lot of Chrysler cars. The headrest is not fixed and is available for inspection if needed.
I was driving and I went over a speed bump. The driver's side headrest exploded outward and hit my head very hard. Upon inspection, it looks like a plastic brace failed. The dealer says there is no recall. They say it will cost $700. There were no warnings.
The headrest of my seat popped out while driving and forcefully hit the back of my head. The occurrence was random and happened dangerously while driving on a city street. Luckily I wasn't severely harmed in the process however I do imagine that a driver can potentially be harmed severely within this occurrence. I felt as if I was punched in the back of my head with brute force
Tl* the contact owns a 2013 chrysler 200. The contact stated that the driver's side head rest deployed while the vehicle was parked, without warning. The contact was sitting in the driver's side seat however, no injuries were sustained. The vehicle was taken to autonation chrysler dodge jeep ram katy (21777 katy fwy, katy, tx 77450) to be diagnosed however, the test was not completed due to the diagnostic fee. The manufacturer was not notified of the failure. The failure mileage was 153,890.
Tl* the contact owns a 2013 chrysler 200. The contact stated that his wife parked the vehicle while playing tennis, upon return, the driver side headrest had deployed. The contact took the vehicle to schumacher chrysler dodge jeep ram of delray (2102 s. Federal hwy a, delray beach, fl 33483) where he was informed that the parts were not yet available to repair the vehicle. The contact made an appointment at the same dealer and had the vehicle repaired for the failure. The manufacturer had not been notified of the failure. The failure mileage was 39,220.*bf
I was driving on the highway and the passenger side safety headrest spontaneously deployed. There was no impact to the vehicle which would cause this. After inspection of the headrest I noticed broken pieces of plastic in the mechanism.
Driver 1 parked car in garage after 2 hour drive. Driver 2 entered car about 20 minutes later and found driver headrest had exploded in car. Headrest was raised several inches higher. The padded portion was pushed forward several inches and was separated into 2 pieces exposing interior of headrest exposed. Resetting online steps failed - broken plastic piece exposed. Dealer repair estimate is pending. Vehicle not safe to drive without working safety devices. Afraid passenger side will do the same. My car was not recalled to fix this issue in 2017. Why? Thankfully we weren't in the car when this thing went off.
Tl* the contact stated that while sitting in her mothers 2013 chrysler 200. The contact stated that while parking in a parking lot, the contact was seated in the front passenger side when the headrest deployed without an impact. As a result, the contact was injured to the back of her head causing a concussion and whiplash. The contact sought medical attention at a hospital. The contact called dave dennis chrysler jeep dodge ram, 4232 colonel glenn hwy, dayton, oh 45431, and informed them of the failure and was quoted with a fee for the repair. The vehicle was not taken to a dealer and was not repaired. The manufacturer was not made aware of the failure. The failure was approximately 100,000. The VIN was not available.*dt
The active head rest deployed. The car was parked almost a month ago in perfect condition, I came out to start the car and before starting the car I noticed it was deployed. The car was in no accident and was sitting in the driveway of my home. Upon inspection the plastic that holds the rod broke inside the active head rest. This is a major safety issue and deployed for no reason. It is highly concerning that the head rest could go off at any minute due to the poor design and quality of the headrest. The car was stationary and turned off.
The car was stationary at a red light on a city street, then randomly the passenger headrest air bag deployed. The headrest exploded on the back of the passengers head and neck. The driver headrest air bag and all other air bag/ safety features appear to be intact and did not deploy.
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