The passenger side active headrest restraint (ahr) deployed despite the car being parked and unoccupied. The headrest was poorly manufactured as a plastic piece inside the headrest cracked and therefore jolted forward the headrest on it's own. The car was otherwise in good condition but the faulty headrest presents a major safety hazard as it could deploy while driving down the road or could have caused neck/head trauma if a passenger had been in the car.
2013 Chrysler 200 seats complaints
Page 3 of 4: complaints 41 to 70 of 82, newest first, as owners wrote them.
While driving the vehicle on a city street the drivers side headrest deployed without warning or external force from a collision, and forcefully hit me in the back of the head.*dt consumer had a whiplash and has contacted the manufacturer.
My car was parked and as I was entering my car in the drivers seat and leaned my back against the seat to adjust my position in the car seat, the headrest airbag deployed. I went to the dealership the next day to be told the part was discontinued and not covered by my warranty and could not be removed as was a safety issue, so I had to put zip strips on it so I was able to drive the vehicle and I have been unable to find the part to have it replaced.
Tl* the contact owns a 2013 chrysler 200. The contact stated that after entering the vehicle, he became aware that the headrest was in a lower position than originally positioned. The contact called the lawley chrysler dodge jeep ram located at 1901 az-92, sierra vista, az 85635, (520) 458-8000) and was informed that the vehicle was not subjected to a recall. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 84,000.
My chrysler 200's headrest "safety feature" exploded into the back of my head as the vehicle was stationary. This was enough force to stun and concuss me, I am concerned this will happen while the vehicle is moving causing a deadly accident.
The headrest on drivers side has deployed twice in 7 yrs without an accident involved.
Tl* the contact owns a 2013 chrysler 200. The contact stated that while stationary with the engine idling, the front passenger side headrest impact unit deployed independently. The vehicle was not involved in a crash. No injuries were reported. The cause of the failure was not determined. The local dealer arrigo dodge located at (2250 state rd. 7, margate fl. 33063) was notified of the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 85,000.
While sitting in my car in a parking lot, with the engine running and the car in park, the driver headrest popped open and struck the back of my head.
Headrest popped out while driving
While I was sitting in my parked vehicle, engine off, leaning towards the center of the car to adjust something the headrest of the driver's seat deployed unexpectedly. It is unable to be re-attached, and I found a small piece of broken plastic in the rear seat that hadn't been there before. Having looked at recall information and other incident reports, I believe this to be in the same category of some other complaints regarding headrest failures. I will be contacting my dealer to get this repaired. I bought the car new in 2013.
Driver seat headrest deployed while driving on smooth highway surface at 70mph making a large noise and hitting hard the back of driver's head. There were no lights or indication of problems on the dash board. After I examined the headrest the plastic holding the metal bar had deteriorated so that the bar could not be placed back in its original spot, and the bar was found in the clamp below. The clamp was still locked. The headrest could not be reset since the plastic was broken. The headrest in this vehicle has had 3 recalls for not deploying in an accident and all have been serviced on this vehicle. This vehicle has never been in an accident and has had no reason to deploy. The force when deploying can cause neck or head injuries to the occupant and therefore this is a safety hazard. The company would not cover replacement and the total cost to replace the headrest and install came to $730. After discounted with a coupon for 12%.
I was driving down the road one day, and when I was sitting at a stoplight, I was smacked in the back of my head by the head restraint. I was stationary when it happened, and 3 months later the passenger side hit my wife.
At approximately 3:10pm on 8/29/19, the car was on and in park with the AC turned on, as my son in law was placing his 33-month baby in the car seat, located behind the drivers seat. My son in law sat down in the driver seat and was pulling his feet into the vehicle when he heard a loud blast and felt the seat headrest explode against his neck and back. He states he may have blacked out for an undetermined time. Although he was disoriented, he then turned around in the seat to check on his son, who was crying. He noted that the headrest was split apart. No notation of any dust or particles were noted. He then drove the vehicle home and parked it in the driveway at our home. My son in law had bad headaches that night, so I encouraged him to go to the emergency room to be checked. The er physician felt that he did have a concussion and gave him instructions on care post-concussion. Chrysler is sending a technician to check the car. I have signed an agreement that allows them to review the orc (occupant restraint controller) and the edr (event data record) and to share this information with the federal safety agency. This car was purchased in may or june 2016 from carmax in austin texas and has been in for all recalls since that time. There is one recent recall that has not been completed due to waiting for texan chrysler/dodge to get the part and call me. Please let me know if any further information is needed from me. I am very concerned that this could have caused a collision or worse and injured my family. *dt [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
"takata recall" my front passenger headrest opened up and can not be put back together. I came out to get in and it was open. Took it to dealer and they said it would cost over $400.00 to replace. The car was setting still.
On august 20th I noticed the headrest on the front passenger seat had deployed. The headrest mechanism deployed while the vehicle was parked. I noticed several small pieces of black plastic on the front passenger seat. Upon examining the headrest, I saw that the plastic which was supposed to hold a spring mechanism had failed. The active head restraint was allegedly fixed during an earlier chrysler recall, as there were issues with the arh not deploying. It now appears that the fix may be calibrated too sensitive and the ahr deploys with no trigger event. My chrysler 200 had 51,000 miles when this occurred; it is still cover by a platinum service contract although the dealer is balking at allowing the repair under warranty. The defective headrest is still installed in the car. I am contacting chrysler to make the needed repairs as well.
My vehicle was parked and the driver's side headrest popped out. Took it to the dealer and was advised that it couldn't be reset. Now it just hurts my neck when driving.*dt consumer stated there were no injuries.
Driver's head restraint was activated without cause. Dealer replacement costs $390.00, not including service and installation charges. Vehicle was parked in an area outside a meeting place and there is no visible damage.
Tl* the contact owns a 2013 chrysler 200. While driving 30 MPH, the contact and his spouse were involved in a crash with another vehicle. The air bags did not deploy. The contact's wife sustained severe whiplash, and injuries to the back and head. The contact injured his chest on the steering wheel. Medical attention was received. A police report was filed. The vehicle was towed to an independent mechanic where a new grill, bumper, paint and doors were added. The contact stated that the crash was related to the federal safety agency campaign number: 16v668000 (seats and air bags). The VIN was included in the recall. The dealer and manufacturer were not contacted. The failure mileage was 46,066.
While sitting in the parked vehicle at a gas station, the headrest pop open banging my head against the back of the headrest causing my head to hurt for hours. Unfortunately, I've been unable to fix this problem on my own.
I was a front seat passenger in a chrysler 200 2013. We were on a city street going approximately 35mph. The passenger side headrest deployed without warning causing a violent jolt and injuries to myself. There was nothing that would have caused it to deploy. The road was smooth..no pot holes. Nothing hit the car. Speed was not a factor. Weather was not a factor. It was sudden,loud and abrupt.*dt*jb*dt
Tl* the contact owns a 2013 chrysler 200. While driving 65 MPH, the driver's side headrest deployed unintentionally. There were no injuries. The vehicle was taken to ganley chrysler dodge jeep ram (310 broadway ave, bedford, oh 44146, (440) 232-2121) to be repaired per the federal safety agency campaign number: 13v282000 (electrical system, air bags) prior to the failure. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. The manufacturer was not made aware of the failure. The failure mileage was 114,766.
Tl* the contact owns a 2013 chrysler 200. The contact stated that the active headrest on the front passenger side deployed without warning. There were no injuries. The dealer and manufacturer were not made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 70,000. *tt
In the heat of summer the drivers seat headrest anti whiplash restraint deployed
I was driving down a city street at a speed of 25 MPH and my head restraint deployed. I was extremely startled by this. Please be careful because this is extremely dangerous. This incident left me sore in the back of the head. I'm not sure what caused the head rest to deploy.
Tl* the contact owns a 2013 chrysler 200. While the contact's wife was driving unknown speeds, the driver's side headrest exploded without warning or impact. There were no warning indicators illuminated. The driver sustained head injuries, which did not require medical attention. The vehicle was taken to the local dealer (mac haik chrysler dodge jeep ram, 95395 I-55 north jackson, ms 39206, 601‑208‑0144) where the contact was informed that the driver's side headrest needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and did not assist. The failure mileage was approximately 60,000.
Tl* the contact owns a 2013 chrysler 200. The contact stated that the front passenger side headrest deployed without warning. The contact mentioned that the front driver?s side headrest was also about to deploy. The vehicle was taken to douglas jeep chrysler dodge ram (2382 s tamiami trail, venice, fl 34293, (941) 484-8300) where it was diagnosed that the clip was fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 52,723.
Tl* the contact owns a 2013 chrysler 200. While driving at an unknown speed, the passenger side headrest air bag deployed without warning or impact. There were no injuries. There were no warning indicators illuminated. The dealer and manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was 110,000.
I parked in my driveway. When I exited the vehicle I heard a loud noise and say the driver headrest pop up and split apart disclosing the internal mechanism. I was fortunate not to be driving when this occurred. I have found at least 16 complaints concerning this problem on the internet and I'm amazed that there has not been a recall. I fear that the passenger headrest will pop and injure my passenger.
Tl* the contact owns a 2013 chrysler 200. While the vehicle was at a stop, the front driver's side headrest air bags exploded without warning or impact. The dealer was not notified. The manufacturer was made aware of the failure and stated that there was no recall. The manufacturer promised to investigate the matter, but did not get back with the contact. The contact sustained minor injuries that did not require medical attention. The vehicle was not repaired. The failure mileage was approximately 60,000.
Tl* the contact owns a 2013 chrysler 200. While the vehicle was parked, the active head rest deployed. There were no injuries. The vehicle was taken to carlock chrysler dodge jeep ram of tuscaloosa (550 skyland blvd e, tuscaloosa, al 35405, (205) 759-4421) to be diagnosed. The contact was not provided information as to the cause of the deployment. The vehicle was currently being repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 96,569.
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