My car simply did not start One day in my driveway. It was towed to the dealership in early May 2022 and continues to be there. Here is the recall information. Recall StatusRecall Incomplete, remedy not yet available Summary A vehicle may experience a fire potentially originating in the center of the vehicle underbody with the ignition in the "OFF" mode. Safety Risk A vehicle fire can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage. Remedy FCA US will conduct a voluntary safety recall on all affected vehicles. Remedy is under development. Until further notice, the Company is advising owners of these hybrid vehicles to refrain from recharging them, and to park them away from structures and other vehicles
2017 Chrysler Pacifica Plug-In Hybrid electrical complaints
Page 2 of 2: complaints 11 to 31 of 31, newest first, as owners wrote them.
My vehicle has had an open recall since February for a fire risk with the battery. It is now late July, and there is still no remedy available. The only recommendation is to park the vehicle outside and refrain from recharging it. That recommendation is understandable over the short term, but the recall has now been open for too long, and there has been no communication, update, or most importantly a repair from the manufacturer, which is why I would like to register a complaint to the federal safety agency.
Manufacturer has failed to remedy Mfg Recall Z11, the federal safety agency Recall 22V‑077 in a timely manner. Recall letters were issued February 11, 2022 and no remedy is as yet available. This recall prohibits customers from charging the vehicle at the risk of fire, which in turn results in extremely poor mileage during a time when gasoline prices have been soaring. If there has been any time during which the ownership and use of a hybrid vehicle is needed, now is the time given the high prices of fuel. When will a remedy be made available? If one is not forthcoming, then customers should be reimbursed their losses incurred by the low mph results and high fuel prices.
The recall for the vehicle catching fire was issued 22 weeks ago and there is still no remedy. The only option Chrysler is offering is for us to pay over 3 grand a month for a rental and to submit for possible reimbursement each month. I cannot pay over $3,000 a month for a rental vehicle in the hopes of receiving reimbursement which still would not solve that our vehicle is parked right outside one of our bedrooms and it possibly catching fire and burning the house down with it, worries me!! I have four children, I can't just go buy a 3-seated car. They really need to come up with a remedy as of yesterday. How long do they have to provide a remedy for such a dangerous recall? Any help would be much appreciated. There was no accident.. it keeps asking me for that information..
Recall has no solution after months of waiting. I have warnings on dash to service charging system. This is not a fix for the problem. I do not feel safe driving this without the repair. The car has under 18,000 miles on it. I need this bought back by Chrysler so I can get a car that works.
The contact owns a 2017 Chrysler Pacifica Hybrid. The contact stated that while turning either left or right, the steering wheel seized. The contact stated that the failure was related to the federal safety agency Campaign Number: 19V348000 (Electrical System) however, the VIN was not included. The contact then received notification of the federal safety agency Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 62,000. VIN tool confirms parts not available.
still no response from any of my local chrysler dealers on the recall and when the fix will be be available. now the service charging unit warning light comes on dashboard
There have been multiple recalls on this vehicle where issues can be fires. MOPAR/Chrysler, in each incident, has advised not to charge our vehicle or even park inside. The latest recall occurred at the beginning of 2022 and there still isn't a remedy. I will be on orders for the US Gov't and now I can't take my car overseas because of this open recall with no remedy. Its unacceptable for us to not charge a plug-in hybrid car when that is the only reason we purchased this car. And to not park in our own garage is ridiculous. Additional costs of gas (since we shouldn't charge) as well as costs for cleanings (parking outdoors) has occurred. And now the inconvenience of figuring what I should do with this car before being deployed overseas has been a real nightmare.
The contact owned a 2017 Chrysler Pacifica. The contacted stated the vehicle was parked in the garage when the battery caught on fire. The fire expanded all throughout the contacts home. The fire department extinguished the fire. A fire report was not filed. The wife suffered minor burns and smoke inhalation since the fire reached her bedroom as she was sleeping. The wife was taken to the hospital for medical attention. The vehicle was destroyed as it was consumed by the fire. The manufacturer was not notified of the failure. The failure mileage was not available.
Our Pacifica plug-in hybrid intermittently wouldn't start beginning in October, 2021, each time displaying a "Service Charging System" message and Check Engine light. In one case, it was on and would not shift into Park, and we got stuck ~30 miles from home, with kids, and had to arrange for pick up and transportation. After many attempts, we were able to start it and drove it to a dealership in Plymouth, MI on November 15th. It has been there since; the dealership wanted to replace the high voltage (hybrid) battery under warranty. Chrysler would not authorize this part to be ordered and directed the dealership to replace the Onboard Charging Module. That did not resolve the issue and they eventually (on December 27) ordered a new HV battery (which still has yet to arrive).
Repeated, video documented occurences of vehicle stalling, losing power steering, and losing all driver-assist features, to include traction control, blind spot monitoring, power steering, forward collision avoidance, adaptive cruise control, airbags, and other systems. The problem has repeatedly occurred when the vehicle is in motion; has occurred on a highway as well as in parking lots. The vehicle will suddenly exhibit 'haywire' behavior, which includes fuel and power gauges randomly fluctuating up and down, and all above safety system warnings intermittedly indicating they are offline. In extreme scenarios, power steering will be lost. Additionally, in once scenario, the 'haywire' behavior precluded the ability to turn the vehicle off without resorting to disconnecting hard-wire battery connections. Multiple videos have been made documenting the behavior. Previous attempts to resolve with manufacturer resorted in no corrective action due to 'failure to duplicate' the issue, despite having video showing the occurrence. Originally brought to dealer and the federal safety agency attention in 2020 (the federal safety agency complaint #11292415). Dealer has done nothing to resolve the issue and in the past week the issue has recurred, now more consistently than the incident previously reported. Within the past week, the vehicle has stalled twice, resulting in complete loss of power steering. The "haywire" behavior continues, with persistent warnings and loss of essential systems, and the "haywire" behavior increases distractions by imposing false blindspot warning indicator lights and intermittently changing brightness of the entire electronic displays at random, as well as persistent and intermittent loss of functionality of essential safety systems, including airbags and other driver safety features. Videos of the bizarre, "haywire behavior" are available upon request. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
While driving, vehicle completely lost power/stalled. Power steering lost, all acceleration and power assisted braking. Indicator lights for variety of systems light up. Pull over to side and restart vehicle. Vehicle exhibits "haywire" behavior, with indicators for all systems, including traction control tire pressure, battery, hybrid electric system, parking brake, etc.going off. A short video was taken of this behavior when restart was attempted after the stall. Vehicile fails to restart. After additional try, vehicle starts, and traction control and some other systems remain non functional. Vehicle is returned home, then returned to dealer, who advises that vehicle firmware is up to date, and that the issue "cannot be duplicated." vehicle was up to date on previous recalls relating to stalls. The stall was incredibly dangerous, and dealer does not seem to have any idea what source of the problem is. We have been sent away, being told to return the vehicle if problem shows up again. We do not feel that vehicle is safe to drive, and dealer has done nothing to address or diagnose the issue that caused the problem. The issue came after some other issues with vehicle sometimes indicating that airbags need service, or not recognizing that seatbelts were buckled. I believe the issue to be related to problems with computer firmware governing the vehicle.
While driving, the car disabled radio and navigation to put up an alert to schedule a software update. Attempting to dismiss this alert by selecting a time resulted in the alert coming back. When I hit 'cancel' to block the update, the vehicle decided to perform a software update while driving. The vehicle created an reoccurring driver distraction, and then unsafely performed a software update while driving, during which it disabled emergency services.
On three seperate occasions over the past five months, I have encountered the same issue. While driving between 75-80mph on the highway with 32-44% life on the hybrid battery, the vehicle has shut off the engine. A message comes up on the cluster that I must put the vehicle in park to drive. The accelerator does nothing and power steering is lost. I must coast off the highway. Once parked, the vehicle is in a state that cannot be turned on/off. The vehicle start button shows that the vehicle is on, but the engine is still off. All other electronics in car like stereo and bluetooth work as the center touchscreen remains active. Touching the start button makes this flicker to off, but it immediately returns to this state. My vehicle has been at the chrysler dealer twice already and currently is there for a third time to resolve this issue, but they have no solution. This is deadly!
On friday, 7/12, while my wife, [xxx] along with my 5 children, were sitting at a stoplight in olathe, ks near the intersection of 119th and blackbob , she noticed smoke coming from under the hood. As the light turned green and she accelerated forward, turning west onto 119th st. Within seconds of the light turning green, flames were noticed coming from the underside of the front passenger section of the car. My wife quickly pulled to the side of 119th st, about 50 yards to the west of the intersection with blackbob. She proceeded to help all 5 kids from the vehicle and as they were running away, the vehicle exploded into a fireball. The total time from her seeing smoke to the fireball was less about 4 minutes. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The most recent occurrence- of many- where the vehicle not operating as it was shifted to/ not staying on/or turning off when the ignition button is pressed is as follows. In a (flat) parking lot the van was parked and turned off> the brake was pressed> the ignition button was pressed to turn the van to 'on' and the word 'run' was illuminated- it was running in full electric mode with a battery of ~85% > the shift knob was turned from p to r> the van was reversed out of a parking spot > the brake was pressed and the shift knob was spun to d > the brake was released as the steering wheel was turned to pivot out of the parking lot however the car continued in reverse. At this point I started filming to 'catch' this problem on film since similar reported issues are always 'non duplicate-able' at the dealership. The ignition button showed 'run', the "d" above the shifting knob was blinking blue, there was an orange 'check engine' light type icon showing on the main screen where the message "shift to p to start" was also showing. I had to press on the brake, shift to p, and turn off the car, then turn on the car in order to have the car be able to drive in a forward motion. While this was in a quiet parking lot me sitting in the middle of a lane was not a problem, and thankfully I was not close to the next car while I was reversing since upon shifting to 'd' I continued backwards towards a row of cars. However, I live on a busy street and often have to reverse out onto a 4 lane road where it is imperative that the van move forward when shifted as such to avoid being hit by fast moving traffic. I have also had similar occurrences happen, and frequently have to press the ignition button multiple times to get the van to turn off once parked.*dt
Three notable issues. First, the electrical system randomly crashes and I receive a huge glaring 9-1-1 error screen that the vehicle phone system needs service. Second, the onboard charging system does not charge correctly leading me to believe failure is occuring. Lastly, the drivers automatic side sliding door often malfunctions which could cause injury
Fca stated that the their t34 recall campaign (the federal safety agency recall #17v‑371) was scheduled to start "on or about july 24, 2017." july 24, 2017 has come and gone with no updates from fca to owners on the proposed fix or schedule for parts availability. The recall letter has not yet been posted to the fca website. The link to the associated pdf for recall t34 results in a "page not found" error. Their customer service line has no further information. Their dealers have no further information. Fca is not addressing this recall with an appropriate level of urgency, given that it was issued on june 7. In the meantime, the safety defect continues to exist with no timeline for resolution. As fca states, "a loss of motive power could cause a crash without warning." ...updated 11/06/17 *bf updated 11/09/2017
Jun 07,2017 manufacturer recall numbert34 the federal safety agency recall number17v-371 recall statusrecall incomplete, remedy not yet available summary inverter module diode failure will cause the vehicle to quit operating resulting in a loss of motive power. Safety risk a loss of motive power could cause a crash without warning. Remedy; replace power inverter module. Chrysler was suppose to respond by july 24, 2017 with a campaign fix but still no action on there part. Recall number t34 ...updated 11/06/17 *bf updated 11/09/2017
Driving on interstate when the car basically lost forward drive in the middle of the highway. Was in traffic, going approximately 5mph with the adaptive cruise control on, braked for slowing traffic and on trying to re-accelerate got no power. And drifted slowly to a stop while trying to re-engage drive. Vehicle is phev, was running on battery with plenty of charge at the time and plenty of gas for hybrid gas engine backup, but neither provided power. Tried unsuccessfully to turn the car off, restart, reset, etc., but nothing worked despite power to dash electronics. Was pushed to shoulder by state police and subsequently towed to dealer....updated 11/03/17 *bf updated 11/9/2017
Had the car for 23 hours. Less than 5000 miles. After pulling the car to the end of the driveway and 3/4 of the way into our road it began to shake violently, so much so that one of our daughters burst in to tears (the one that never cries). The shaking lasted some time, along with grinding noises. The car flashed a dozen different codes as well as indicating that the parking break was not available. The van was completely dead in the road with five children inside and cars having to swerve around to make it through the nearly blocked road. The van would not respond to restarting in any way. We quickly tried to remove all five kids as safely as possible. After calling our dealership they told us we needed to call chrysler service and towing. After waiting over an hour, with the car in the middle of the road, the tow truck arrived. The tow truck driver was able to replicate the violent shaking and stated that someone "really screwed something up with this van." he could not put the van in neutral because of the malfunctions and had to use slides to get it on top of the tow truck. We had been heading to the freeway and I can only imagine what would have happened to our family if this had died on the freeway with an 18 wheeler behind us. We easily could have all been killed. Where we live, the large trucks fill the freeway and from other stories we've been reading about failure of chrysler pacifica hybrids (and there are a lot of them) vans are dying in the middle of roads; a potentially deadly problem. Chrysler dealership has no idea what's wrong or how to fix it. Corporate is not returning calls
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