The contact owns a 2017 Chrysler Pacifica Hybrid. The contact received notification of the federal safety agency Campaign Number: 24V536000 (Hybrid Propulsion System); however, the part to do the recall repair was not yet available. The contact stated that the battery had previously been replaced. The check engine warning light had illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,000. VIN tool confirms parts not available.
The worst 2017 Chrysler Pacifica Plug-In Hybrid problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Fuel system37
- Electrical31
- Engine19
- Transmission15
- Steering5
- Brakes4
- Driver assistance3
- Airbags1
- Body1
- Visibility1
Specific symptoms reported on the 2017 Chrysler Pacifica Plug-In Hybrid
Loss of power 9Check engine light 8Fire or smoke 7Stalling 7
Recalls 6
Hybrid propulsion system
- What is wrong
- Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric (PHEV) vehicles that received a software update remedy under the federal safety agency recall number 22V‑077. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
- Risk
- A vehicle fire increases the risk of injury.
- Remedy
- Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 1, 2024. Owner notification letters were mailed December 12, 2024. Owners may contact FCA US LLC customer service at 1‑800‑853‑1403. FCA US LLC's number for this recall is 73B. Vehicles previously repaired under recall 22V‑077 will need to have the new remedy completed.
Recall number 24V536000 · Recall details
Hybrid propulsion system
- What is wrong
- Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric Vehicles (PHEV). A vehicle fire can occur when parked, even with the ignition in the "Off" position.
- Risk
- A vehicle fire increases the risk of injury.
- Remedy
- Owners are advised not to recharge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim letters, informing owners of the safety risk were mailed on February 25, 2022. Final owner notification letters were mailed October 6, 2022. Owners may contact FCA US LLC customer service at 1‑800‑853‑1403. FCA US LLC's number for this recall is Z11. This recall is superseded by the federal safety agency recall 24V‑538.
Recall number 22V077000 · Recall details
Electrical system: wiring: interior/under dash
- What is wrong
- Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
- Risk
- A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
- Remedy
- FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1‑800‑853‑1403. FCA US LLC's number for this recall is W46. Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.
Recall number 20V334000 · Recall details
Hybrid propulsion system
- What is wrong
- Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica Plug-in Hybrid Electric vehicles (PHEV). After the vehicle has been operating in PHEV propulsion mode, the gas-fueled engine may not restart properly resulting in unburned fuel entering the exhaust catalyst.
- Risk
- The improperly started engine could result in a loss of motive power increasing the risk of a crash or the unburned fuel in the catalyst may ignite increasing the risk of a fire.
- Remedy
- FCA will notify owners, and dealers will update the powertrain controller module software, and inspect and replace the catalytic converter as necessary, free of charge. The recall began November 15, 2018. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is U94.
Recall number 18V740000 · Recall details
Equipment: other: labels
- What is wrong
- Chrysler (FCA US LLC) is recalling certain 2017 Pacifica Plug-in Hybrid Electric vehicles (PHEV). The tire placard on the affected vehicles incorrectly lists the seating capacity as 6 occupants rather then 7 occupants, with a combined weight of 950lbs rather than 1,100lbs. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
- Risk
- The incorrect tire label may cause customer confusion, potentially resulting in vehicle overloading, increasing the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will replace tire placard label, free of charge. The recall began July 6, 2017. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is T37.
Recall number 17V375000 · Recall details
Hybrid propulsion system: inverter
- What is wrong
- Chrysler (FCA US LLC) is recalling certain 2017-2018 Pacifica Plug-in Hybrid Electric vehicles (PHEV). The affected vehicles have diodes in the Power Inverter Module ("PIM") that may fail due to an overvoltage condition. If the diodes fail, the vehicle will not move under its own power.
- Risk
- A vehicle that suddenly cannot be driven, increases the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will reprogram the Powertrain Control Module, Battery Pack Control Module, On Board Charging Module, and PIM, free of charge. The PIM will be replaced as necessary. The recall began on September 14, 2017. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is T34.
Recall number 17V371000 · Recall details
See all 6 recalls for the 2017 Chrysler Pacifica Plug-In Hybrid
Defect investigations
Intermittent Loss of Electric Power Steering
The Office of Defects Investigation (ODI) is opening this Preliminary Evaluation to assess the scope, frequency, and potential safety consequences of alleged defects related to the electric power steering (EPS) system in model year (MY) 2017–2018 Chrysler Pacifica vehicles. ODI has received 94 Vehicle Owner Questionnaires (VOQs) reporting a condition in which the steering system exhibits a sticking sensation during gradual turns, particularly when the steering wheel is positioned near the 11 o'clock or 1 o'clock position. Complainants allege that during these events, increased steering effort is required to return the wheel to center. In many cases, this is followed by a sudden reactivation of EPS assistance, which may result in an oversteer condition. This behavior could increase the risk of a crash, especially at higher speeds. ODI has identified multiple VOQs describing similar symptoms. This investigation will assess the frequency, root cause, and potential safety-related consequences of the alleged EPS malfunction. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to
PE25009
Loss of motive power due to an internal wiring connector short.
On July 22, 2022, the Office of Defects Investigation (ODI) opened investigation PE22-008 regarding complaints alleging a loss of motive power condition potentially due to a transmission malfunction in Model Years 2019-2021 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEV). On January 17, 2023, Fiat Chrysler Automobiles (FCA) issued safety recall (the federal safety agency Recall 23V‑010) involving 2017-2023 Model Years (MY) Pacifica Plug-In Hybrid Electric Vehicles (PHEV) produced between August 12, 2016, through January 9, 2023. The recall states that the loss of motive power condition in these vehicles is caused by an internal transmission wiring connector that may short circuit, resulting in an unexpected engine shutdown. An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash. In discussions with FCA on Recall 23V‑010, ODI confirmed the recall was related to investigation PE22-008.  The remedy for 23V‑010 is to update the Power Inverter module (PIM) and/or Instrument Panel Cluster (IPC) software to provide drivers a message stating âStop Safely - Vehicle Will Shut Off Soonâ followed by a chime and MIL, PRNDL blinking (on cluster and shifter knob), low SOC (State of Charge) warning and reduced power mode. The recall remedy does not replace the defective hardware that was described in Recall 23V‑010, and the wiring connector short still exists on these vehicles. To date, ODI has received 132 reports for the population of vehicles subject to recall 23V‑010. These reports allege a loss of motive power condition that reduces the vehicles speed, followed by dashboard warning lamps displaying messages associated with recall 23V‑010. The presence of these warning lamps and messages indicates the vehicle likely had the recall remedy applied. Follow up discussions with FCA confirm their remedy does not prevent a loss of motive power, but instead limits torque to the engine and after an unspecified number of miles or period of time, the engine will shut down. When this occurs, FCA relies on the owner to transport the vehicle to a dealership after they experience a loss of motive power condition, at which time the defective hardware is replaced.  Furthermore, the dashboard messages introduced in the recall remedy may cause the driver to pull over in an unsafe location. Pulling over in an unsafe location may expose the occupants to undue harm. The Office of Defects Investigation is opening this Recall Query (RQ) to assess the adequacy, frequency, and safety consequence of the remedy for recall 23V‑010. To review the ODI reports cited in the opening resume ODI report identification number document, go to
RQ24004
Ignition-off high voltage battery fire (Remedy effectiveness of Recall 22V‑077)
On February 11, 2022, Fiat Chrysler Automobiles (FCA) issued a safety recall (the federal safety agency Recall 22V‑077) on all 2017-2018 Pacifica Plug-In Hybrid Electric Vehicles (PHEV) produced between August 12, 2016 through August 7, 2018. The recall addresses ignition “OFF’ fires that originate at the high voltage (HV) battery pack assembly. An ignition ‘OFF’ vehicle fire can result in an increased risk of occupant injury, injury to persons outside the vehicle, and property damage, with little to no warning. At the time of the recall filing the root cause of the vehicle fires was unknown and under investigation by FCA and suppliers. A software remedy designed to improve thermal event detectability by monitoring battery diagnostics is currently being installed on subject vehicles as an interim remedy. As of November 23, 2023, the root cause of the battery failure is unknown. From December 2022 through December 2023, the federal safety agency has received four consumer complaints (VOQs) alleging vehicle thermal events involving recalled 2017 and 2018 Chrysler Pacifica PHEVs. Additional information collected from complainants confirmed a thermal event originating near or at the HV battery pack after the Recall 22V077 remedy had been applied to the vehicle. Follow up meetings with FCA and suppliers in November and December 2023 to discuss the ongoing root cause investigation and post-recall remedy incidents indicated a recent increase in HV battery thermal events. Furthermore, a review of the federal safety agency complaint data indicated the post-recall HV battery thermal event complaint rate now exceeds pre-recall levels. The Office of Defects Investigation (ODI) is opening this Recall Query (RQ) to review the effectiveness of the original recall remedy, understand the root cause of the battery fires, investigate additional reports of Pacifica PHEV HV battery fires, and to increase monitoring of the manufacturer root cause investigation. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to
RQ24001
Technical service bulletins for the 2017 Chrysler Pacifica Plug-In Hybrid 183
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- Warranty Newsletter – Volume 12, Issue 5
- ID-26-04
- D-25-16 (XT1)
- ID-25-12 (XT1)
- ID-25-13 (XT1)
- D-23-07
- Warranty Newsletter Volume 10 Issue 8_ID
- FCA Caribbean Warranty Bulletin ID-23-07 Rev. A (XE1) eFlite Si-eVT Transmission – Certain 2017
- Warranty Bulletin D-23-07 Rev. A (XE1) eFlite Si-eVT Transmission – Certain 2017
- Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star...
See all 183 bulletins for the 2017 Chrysler Pacifica Plug-In Hybrid
What 2017 Chrysler Pacifica Plug-In Hybrid owners say
Most recent owner complaints, unedited.
Was driving smelled plastic burning parked it at my house now dash says service charging system. It wont turn on or go into drive. I am afraid its going to catch fire.
The car's lithium batteries caught fire to the point of smoldering. This happened at the end of the charge cycle. The car was parked in our garage and if the fire department did not come to help, the fire could have intensified and burned down our whole house. We are very thankful we caught it so quickly. No warnings or issues were apparent with the vehicle when it was parked and put on the charger.
What component or system failed or malfunctioned, and is it available for inspection upon request? - Internal charging system or vehicle battery pack malfunctioned & caught fire. Vehicle is available for inspection now, but not sure about when it is removed from our property. How was your safety or the safety of others put at risk? - It was a big fire! Close to structures, vehicles & dry foliage – super lucky it didn't spread. Smoke was very noxious and affected our entire neighborhood. Neighbors have reported respiratory irritation since the fire. I now have a cough, burning throat and headaches. Has the problem been reproduced or confirmed by a dealer or independent service center? - There's a burned out van at the end of my driveway... specific instance of this problem does not need confirmation Similar issues are reported on the internet. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - Not yet. Chrysler says it'll take 2-3 days for issue to be "escalated". Insurance is sending someone. Fire department HazMat crew verified that the battery pack is now "cold" but toxic chemicals are a public safety hazard. Oakland Fire incident #[XXX]. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - July 2022 the vehicle refused to charge & displayed a "turtle" icon. Took it to the dealer and told of the charging/fire recall. Stopped charging until all the recall parts were available which wasn't until August 2023. After repair, we were told the car was OK & it was safe to resume charging the car. Other details: - The vehicle caught fire while charging, engulfed in flames, had to be extinguished by Fire department, total loss. Car plugged in at ~4:30pm and we heard a "pop" at ~8:20pm. So the battery had reached 100%. Ran out and there was small fire dripping from middle underside of the car– quickly spread & consumed the entire car INFORMATION REDACTED PURSUANT TO THE FREEDOM OF I
The driver-side rear sliding door is not closed securely and it reopened while closing without any other button access and obstacles on the door. But seems like it was fixed with an ECU software update. I have a problem with that and it was fixed with a repair visit last week. That means it was a known issue, but I must pay the repair cost. I have a short video clip to show the problem and my dealership was able to reproduce same symptom while they doing a diagnosis.
The vehicle's high voltage battery was being charged using a Siemens VG2 EVSE when an arcing sound was noticed and burning smell and smoking was seen. Looking back at our home energy monitor, it appears to have been arcing for close to an hour without any warnings being thrown until shortly after being noticed. The car did eventually show a charging system error, but the charging didn't stop until I physically unplugged it. The L1 pin on the vehicle and the EVSE showed scorch marks and damage from the arcing, but thankfully it was caught before a fire happened.
I have been trying to take care of this urgent safety recall since February 2023. The local dealership (4520 Shelbyville Rd, Louisville, KY 40207) keeps telling me that they don't have a "loaner" care to provide to me while my vehicle is being repaired. I am a single father with 7 year old and primary care giver to 77 year old mother with Alzheimers, I must have a replacement car while mine is being repaired especially since this is the manufacturer responsibility. Please help.
Car is making a scary noise when driving
The contact owns a 2017 Chrysler Pacifica. The contact stated while driving 75 MPH, the check engine warning light was illuminated, and there was a burning odor coming from the A/C vents. The contact veered to the side of the road and noticed that the burning odor was also coming from underneath the hood of the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the catalytic converter and oxygen sensors needed to be replaced. The contact stated that the vehicle was previously repaired under the federal safety agency Campaign Number: 18V740000 (Hybrid Propulsion System, Engine and Engine Cooling) in 2018. The contact stated that the recall remedy was not effective. The vehicle was taken to the dealer where it was diagnosed; however, the dealer declined to provide diagnostic information to the contact after several attempts. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 68,849.
We had the FCA Recall #Z11, the federal safety agency Recall #22V‑077 repaired on this vehicle. One week later, the plug-in hybrid Pacifica was parked in the garage, plugged in but done charging. In the middle of the night, the battery spontaneously combusted. We heard a loud boom sound and found the car smoldering and emitting significant amounts of smoke. The car then burst into flames. The fire department soaked the car with water but it continued to reignite for approximately two hours despite the fire department’s best efforts to extinguish the fire. The car was completely destroyed. It also caused significant chemical smoke damage to our garage and home. As soon as we found it smoking, we rolled it out of the garage, which saved our house from catching on fire. Luckily our children were not in or next to the car at the time the battery combusted. There were no warning signs in the car prior to this incident. The vehicle has been inspected by insurance and is available for further inspection. At least two members of the family experienced adverse health consequences following the smoke exposure.
Compare the 2017 Chrysler Pacifica Plug-In Hybrid
Other model years
Questions about the 2017 Chrysler Pacifica Plug-In Hybrid
Is the 2017 Chrysler Pacifica Plug-In Hybrid reliable?
Owners have filed 79 complaints about the 2017 Chrysler Pacifica Plug-In Hybrid, 1.4 times a typical Pacifica Plug-In Hybrid model year.
What is the 2017 Chrysler Pacifica Plug-In Hybrid year score?
The 2017 Chrysler Pacifica Plug-In Hybrid scores 55 out of 100 (below average). The score compares it with the other model years of the Chrysler Pacifica Plug-In Hybrid: 75 is a typical year, 50 means twice the usual complaints, and serious complaints and recalls lower it.
What is the most common problem with the 2017 Chrysler Pacifica Plug-In Hybrid?
Fuel and propulsion system, with 37 complaints, typically around 44,500 miles. Next is electrical (31).
How many recalls does the 2017 Chrysler Pacifica Plug-In Hybrid have?
6 recalls, covering hybrid propulsion system, electrical system and equipment.
Was there a recall on the 2017 Chrysler Pacifica Plug-In Hybrid fuel system?
Yes, 4 recalls: 24V536000, 22V077000, 18V740000. Check your VIN to see if your car still needs the free repair.
What year does the Chrysler Pacifica Plug-In Hybrid have the most fuel system problems?
The Chrysler Pacifica Plug-In Hybrid model years with the most fuel system complaints are 2018 (93 complaints), 2017 (37 complaints) and 2022 (28 complaints).
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