The contact owns a 2021 CHRYSLER Pacifica. The contact received notification of the federal safety agency Campaign Number: (24V436000 (BACK OVER PREVENTION) however, the recall repair was done; but the issue reoccurred a month later. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 65,000.
The worst 2021 Chrysler Pacifica Plug-In Hybrid problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Electrical13
- Fuel system11
- Driver assistance8
- Engine5
- Transmission3
Specific symptoms reported on the 2021 Chrysler Pacifica Plug-In Hybrid
Recalls 1
Hybrid propulsion system
- What is wrong
- Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
- Risk
- A vehicle fire increases the risk of injury.
- Remedy
- Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Owner notification letters were mailed March 6, 2025. Owners may contact FCA US LLC customer service at 1‑800‑853‑1403. FCA US LLC's number for this recall is 72B. This recall is an expansion of the federal safety agency recall number 22V‑077.
Recall number 24V538000 · Recall details
See all 1 recalls for the 2021 Chrysler Pacifica Plug-In Hybrid
Defect investigations
Loss of motive power due to an internal wiring connector short.
On July 22, 2022, the Office of Defects Investigation (ODI) opened investigation PE22-008 regarding complaints alleging a loss of motive power condition potentially due to a transmission malfunction in Model Years 2019-2021 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEV). On January 17, 2023, Fiat Chrysler Automobiles (FCA) issued safety recall (the federal safety agency Recall 23V‑010) involving 2017-2023 Model Years (MY) Pacifica Plug-In Hybrid Electric Vehicles (PHEV) produced between August 12, 2016, through January 9, 2023. The recall states that the loss of motive power condition in these vehicles is caused by an internal transmission wiring connector that may short circuit, resulting in an unexpected engine shutdown. An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash. In discussions with FCA on Recall 23V‑010, ODI confirmed the recall was related to investigation PE22-008.  The remedy for 23V‑010 is to update the Power Inverter module (PIM) and/or Instrument Panel Cluster (IPC) software to provide drivers a message stating âStop Safely - Vehicle Will Shut Off Soonâ followed by a chime and MIL, PRNDL blinking (on cluster and shifter knob), low SOC (State of Charge) warning and reduced power mode. The recall remedy does not replace the defective hardware that was described in Recall 23V‑010, and the wiring connector short still exists on these vehicles. To date, ODI has received 132 reports for the population of vehicles subject to recall 23V‑010. These reports allege a loss of motive power condition that reduces the vehicles speed, followed by dashboard warning lamps displaying messages associated with recall 23V‑010. The presence of these warning lamps and messages indicates the vehicle likely had the recall remedy applied. Follow up discussions with FCA confirm their remedy does not prevent a loss of motive power, but instead limits torque to the engine and after an unspecified number of miles or period of time, the engine will shut down. When this occurs, FCA relies on the owner to transport the vehicle to a dealership after they experience a loss of motive power condition, at which time the defective hardware is replaced.  Furthermore, the dashboard messages introduced in the recall remedy may cause the driver to pull over in an unsafe location. Pulling over in an unsafe location may expose the occupants to undue harm. The Office of Defects Investigation is opening this Recall Query (RQ) to assess the adequacy, frequency, and safety consequence of the remedy for recall 23V‑010. To review the ODI reports cited in the opening resume ODI report identification number document, go to
RQ24004
Technical service bulletins for the 2021 Chrysler Pacifica Plug-In Hybrid 164
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- Warranty Newsletter – Volume 12, Issue 5
- ID-26-04
- D-25-16 (XT1)
- ID-25-12 (XT1)
- ID-25-13 (XT1)
- D-23-07
- Warranty Newsletter Volume 10 Issue 8_ID
- FCA Caribbean Warranty Bulletin ID-23-07 Rev. A (XE1) eFlite Si-eVT Transmission – Certain 2017
- Warranty Bulletin D-23-07 Rev. A (XE1) eFlite Si-eVT Transmission – Certain 2017
- Note: Document released 10/2/2026
See all 164 bulletins for the 2021 Chrysler Pacifica Plug-In Hybrid
What 2021 Chrysler Pacifica Plug-In Hybrid owners say
Most recent owner complaints, unedited.
The contact owns a 2021 Chrysler Pacifica Plug-In Hybrid. The contact stated that the vehicle failed to start. The vehicle was towed to the dealer, where it was diagnosed with a power inverter module (PIM) failure. The dealer replaced the power inverter module (PIM); however, the failure persisted. The dealer determined that the hybrid battery needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 41,000.
The contact owns a 2021 Chrysler Pacifica Plug-in-Hybrid. The contact received notification of the federal safety agency Campaign Number: 24V436000 (BACK OVER PREVENTION); however, the dealer refused to perform the recall repair unless the radio was replaced. The dealer informed the contact that the radio was blocking the update from being completed. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 40,000. Parts distribution disconnect.
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated while reversing into a parking space at approximately 2 MPH, the service transmission warning light illuminated, and the transmission shift knob was flashing. The contact stated that the vehicle had ceased to move. The contact stated that the parking brake light was illuminated. The contact attempted to turn off the vehicle, but the vehicle failed to shut off. The contact attempted to shift between reverse and drive; however, the vehicle failed to respond. The contact stated that the vehicle finally shut off. The contact had the vehicle towed to a dealer; however, the vehicle was not yet diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 45,000.
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification of the federal safety agency Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification of the federal safety agency Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification of the federal safety agency Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rearview camera image was frozen or black. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 41,000. VIN tool confirms parts not available.
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated that the back over camera occasionally went blank and was flickering. The radio was reset by XM radio. The contact received notification of the federal safety agency Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification of the federal safety agency Campaign Number: 24V436000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated while driving 60 MPH, the check engine warning light illuminated. The vehicle was diagnosed, and it was determined that the battery had failed and needed to be replaced. The vehicle was not repaired. The VIN was not included in the federal safety agency Campaign Number: 24V538000 (HYBRID PROPULSION SYSTEM). The manufacturer was not notified of the failure. The failure mileage was 30,000.
Compare the 2021 Chrysler Pacifica Plug-In Hybrid
Other model years
Questions about the 2021 Chrysler Pacifica Plug-In Hybrid
Is the 2021 Chrysler Pacifica Plug-In Hybrid reliable?
Owners have filed 26 complaints about the 2021 Chrysler Pacifica Plug-In Hybrid, fewer than a typical Pacifica Plug-In Hybrid model year.
What is the 2021 Chrysler Pacifica Plug-In Hybrid year score?
The 2021 Chrysler Pacifica Plug-In Hybrid scores 87 out of 100 (good). The score compares it with the other model years of the Chrysler Pacifica Plug-In Hybrid: 75 is a typical year, 50 means twice the usual complaints, and serious complaints and recalls lower it.
What is the most common problem with the 2021 Chrysler Pacifica Plug-In Hybrid?
Electrical system, with 13 complaints, typically around 31,000 miles. Next is fuel system (11).
How many recalls does the 2021 Chrysler Pacifica Plug-In Hybrid have?
1 recall, covering hybrid propulsion system.
What year does the Chrysler Pacifica Plug-In Hybrid have the most electrical problems?
The Chrysler Pacifica Plug-In Hybrid model years with the most electrical complaints are 2018 (84 complaints), 2022 (40 complaints) and 2017 (31 complaints).
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