The contact owns a 2019 Chrysler Pacifica Plug-In Hybrid. The contact stated while driving 75 MPH down a winding mountain road, the message “Pull Over Immediately - Vehicle will Shut down Soon” was displayed. The contact pulled over and was able to restart the vehicle. The contact stated that the message was displayed three times. The vehicle was driven to the local dealer, where it was diagnosed that a software update and transmission rebuild were needed. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 70,200.
The worst 2019 Chrysler Pacifica Plug-In Hybrid problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Electrical22
- Transmission15
- Engine13
- Fuel system9
- Acceleration3
- Steering3
- Driver assistance2
- Brakes1
- Wheels1
Specific symptoms reported on the 2019 Chrysler Pacifica Plug-In Hybrid
Recalls 2
Hybrid propulsion system
- What is wrong
- Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
- Risk
- A vehicle fire increases the risk of injury.
- Remedy
- Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Owner notification letters were mailed March 6, 2025. Owners may contact FCA US LLC customer service at 1‑800‑853‑1403. FCA US LLC's number for this recall is 72B. This recall is an expansion of the federal safety agency recall number 22V‑077.
Recall number 24V538000 · Recall details
Electrical system: wiring: interior/under dash
- What is wrong
- Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
- Risk
- A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
- Remedy
- FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1‑800‑853‑1403. FCA US LLC's number for this recall is W46. Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.
Recall number 20V334000 · Recall details
See all 2 recalls for the 2019 Chrysler Pacifica Plug-In Hybrid
Defect investigations
Loss of motive power due to an internal wiring connector short.
On July 22, 2022, the Office of Defects Investigation (ODI) opened investigation PE22-008 regarding complaints alleging a loss of motive power condition potentially due to a transmission malfunction in Model Years 2019-2021 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEV). On January 17, 2023, Fiat Chrysler Automobiles (FCA) issued safety recall (the federal safety agency Recall 23V‑010) involving 2017-2023 Model Years (MY) Pacifica Plug-In Hybrid Electric Vehicles (PHEV) produced between August 12, 2016, through January 9, 2023. The recall states that the loss of motive power condition in these vehicles is caused by an internal transmission wiring connector that may short circuit, resulting in an unexpected engine shutdown. An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash. In discussions with FCA on Recall 23V‑010, ODI confirmed the recall was related to investigation PE22-008.  The remedy for 23V‑010 is to update the Power Inverter module (PIM) and/or Instrument Panel Cluster (IPC) software to provide drivers a message stating âStop Safely - Vehicle Will Shut Off Soonâ followed by a chime and MIL, PRNDL blinking (on cluster and shifter knob), low SOC (State of Charge) warning and reduced power mode. The recall remedy does not replace the defective hardware that was described in Recall 23V‑010, and the wiring connector short still exists on these vehicles. To date, ODI has received 132 reports for the population of vehicles subject to recall 23V‑010. These reports allege a loss of motive power condition that reduces the vehicles speed, followed by dashboard warning lamps displaying messages associated with recall 23V‑010. The presence of these warning lamps and messages indicates the vehicle likely had the recall remedy applied. Follow up discussions with FCA confirm their remedy does not prevent a loss of motive power, but instead limits torque to the engine and after an unspecified number of miles or period of time, the engine will shut down. When this occurs, FCA relies on the owner to transport the vehicle to a dealership after they experience a loss of motive power condition, at which time the defective hardware is replaced.  Furthermore, the dashboard messages introduced in the recall remedy may cause the driver to pull over in an unsafe location. Pulling over in an unsafe location may expose the occupants to undue harm. The Office of Defects Investigation is opening this Recall Query (RQ) to assess the adequacy, frequency, and safety consequence of the remedy for recall 23V‑010. To review the ODI reports cited in the opening resume ODI report identification number document, go to
RQ24004
Transmission fault leading to loss of motive power
On July 22, 2022, the Office of Defects Investigation (ODI) opened PE22008 to investigate allegation of loss of motive power, potentially due to transmission malfunction, in certain Chrysler Pacifica vehicles. In a January 17, 2023 letter to the federal safety agency, Fiat Chrysler Automobiles (FCA) submitted recall notice 23V‑010 involving a transmission motor wiring defect in 67,118 model year (MY) 2017-2023 Chrysler Pacifica plug-in hybrid electric vehicles (PHEVs) manufactured from August 12, 2016 through January 9, 2023. FCA determined that an internal transmission connector short could result in an unexpected engine shutdown under certain conditions. Follow up correspondence with FCA confirmed this defect results in an electric motor position trouble code that was the basis for opening PE22008, therefore the federal safety agency is closing this investigation. The 23V‑010 recall remedy is a software update to address the hardware failure associated with PE22008. When a hardware failure is detected, the vehicle limits motive power while instructing the driver to pull over to a safe location. the federal safety agency is concerned that drivers will pull over to an unsafe location when the warning message associated with the recall remedy displays on the dashboard. Due to the nature of the recall remedy and related reports, the federal safety agency has opened Recall Query RQ24004 to assess the recall remedy. The reports and failure report summary values included with this closing action are related to allegations of Recall 23V‑010 remedy inadequacy. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to
PE22008
Technical service bulletins for the 2019 Chrysler Pacifica Plug-In Hybrid 161
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- Warranty Newsletter – Volume 12, Issue 5
- ID-26-04
- D-25-16 (XT1)
- ID-25-12 (XT1)
- ID-25-13 (XT1)
- D-23-07
- Warranty Newsletter Volume 10 Issue 8_ID
- FCA Caribbean Warranty Bulletin ID-23-07 Rev. A (XE1) eFlite Si-eVT Transmission – Certain 2017
- Warranty Bulletin D-23-07 Rev. A (XE1) eFlite Si-eVT Transmission – Certain 2017
- Note: Document released 10/2/2026
See all 161 bulletins for the 2019 Chrysler Pacifica Plug-In Hybrid
What 2019 Chrysler Pacifica Plug-In Hybrid owners say
Most recent owner complaints, unedited.
We received multiple reminders for the recalls to be addressed, but each time we make an appointment at various service centers, they say that they cannot address the recall due to staff shortage and parts not being available. This has been persisting for over 4 years. Chrysler does not make a good faith effort to address these recalls. Most recently, we had an appointment and they (Spring Autonation in Spring, TX) told us that they would have to hold the car for weeks before being able to get to it due to shortage of staff as they only have two service members who can address it. Helfman Dodge said they holding time would be 3-4 weeks before being able to get to it. Teh reminders for the three recalls are coming from the dealerships, and yet they are not able to address them.
UNKNOWN/RECALL NOT BEING FIXABLE FOR MONTHS: due to a recall from mid-2024 which cannot be fixed, the vehicle is no longer safe to have parked in my garage, near my home, next to other vehicles, and is now not able to be used as intended. The risk of fire and/or explosion should require a manufacturer buyback. These vehicles have been dangerous for MONTHS.
The contact owns a 2019 Chrysler Pacifica Hybrid. The contact received notification of the federal safety agency Campaign Number: 24V538000 (Hybrid Propulsion System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Chrysler Pacifica Hybrid. The contact received notification of the federal safety agency Campaign Number: 24V538000 (HYBRID PROPULSION SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
While driving the car down a busy 4 lane road at 55mph on [XXX] around [XXX] in Irvine, CA, the car began to shake as the steering locked up and alerts came up on the dash that the power steering had failed. After turning the car off and on it did not fix it. Leaving it off for 15 mins seemed to make the error go away. We had it towed to Tustin Tuttle Chrysler dealership for service. The dealership found the fault code in the log, it was a power steering control failure. They could not replicate the circumstance and insist on releasing the car as safe to drive; putting my family and the public at great risk. The dealership refuse to even run diagnostics on the faulty identified part. They said if they cannot recreate the problem they won’t fix it, even though they see the error code on their scanner. They shouldn’t be telling me the car is safe when it is clearly not. They only drove it 30 miles and did not check wiring or even pop the hood. They have done no work to deem it safe and this is fraud. Rochelle, the service manager, has told us over the phone that she will not work on the car, because she believes she will not be reimbursed for the work. She has said she has had the car for too long and wants it picked up. Her service advisor Erik, has read us the codes found over the phone and also told us that no one has worked on it and only has test driven it. Our greatest concern is the dealership is not servicing or repairing vehicles and putting very dangerous cars on the road. This is a public safety issue for all of Southern California. Additionally, this car was purchased with a full manufacturer’s bumper-to-bumper warranty, of which it is still in its covered in the next 3 years or 40,000 miles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Van engine failed during driving. This is a known issue by Chrysler and they will not repair the underlying problem - this is related to a prior recall. Instead, it only suggested replacing the battery which is a temporary fix. Separately, this van has a pending recall due to a fire risk. Unable to use the plug-in hybrid function of the van nor park it in a garage due to the recall issue. It has been almost four months since the recall notice without any news of when Chrysler will fix this problem. I requested a buy back due to the inherent risk of severe injury from simply being inside this van but was denied.
Chrysler issued recall 72B back in July but has failed to provide a repair solution to the issue of a high voltage battery fire. They have advised to park the vehicle away from structures and to not charge. It's disappointing not to have a resolution or fix for this issue, especially going into the colder months and not being able to use the vehicle as intended.
On [XXX] around 12:00 PM, while traveling northbound in the HOV lane at 70 MPH on [XXX] near [XXX] , with two small children in the passenger row and two adults in the front, the following error suddenly appeared on the dashboard: "Stop Safely -- Vehicle Will Shut Off Soon." Power to the engine stopped as a result and the car coasted. A "red turtle" warning and a "Check Engine" error also displayed. No other errors, unfamiliar sounds, or mechanical noises preceded these errors, nor had there been any other recent problems with the car. We pulled over to the shoulder immediately and turned the car off for approximately 5 minutes to see whether the errors would persist. With the "Stop Safely" error no longer on the dashboard, we turned the car on again and drove it to the dealership. On that drive, the previous errors appeared a second time. The dealership, Carl Burger Dodge Chrysler Jeep RAM World (La Mesa CA), has confirmed that the transmission needs to be replaced and that it is unsafe to drive the vehicle until the transmission is replaced. On August 30, 2024, the dealership said that they are waiting for Stellantis to release the transmission and "that won't happen any time soon." As of today, September 2, 2024, Carl Burger has failed to provide a timeline for the replacement and have informed us that we must deal with Stellantis in order to get the case escalated and the car repaired. They have also refused to offer us a replacement/loaner vehicle while ours is in the shop. Mileage: 51,000 Stellantis Case Number [XXX] Dealership: https://www.carlburger.com/ INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Check engine light cam on then a message "Stop safely Vehicle will shut off soon" This is related to recall 23V‑010
Compare the 2019 Chrysler Pacifica Plug-In Hybrid
Other model years
Questions about the 2019 Chrysler Pacifica Plug-In Hybrid
Is the 2019 Chrysler Pacifica Plug-In Hybrid reliable?
Owners have filed 45 complaints about the 2019 Chrysler Pacifica Plug-In Hybrid, fewer than a typical Pacifica Plug-In Hybrid model year.
What is the 2019 Chrysler Pacifica Plug-In Hybrid year score?
The 2019 Chrysler Pacifica Plug-In Hybrid scores 80 out of 100 (good). The score compares it with the other model years of the Chrysler Pacifica Plug-In Hybrid: 75 is a typical year, 50 means twice the usual complaints, and serious complaints and recalls lower it.
What is the most common problem with the 2019 Chrysler Pacifica Plug-In Hybrid?
Electrical system, with 22 complaints, typically around 13,860 miles. Next is transmission (15).
How many recalls does the 2019 Chrysler Pacifica Plug-In Hybrid have?
2 recalls, covering hybrid propulsion system and electrical system.
Was there a recall on the 2019 Chrysler Pacifica Plug-In Hybrid electrical?
Yes, 1 recall: 20V334000. Check your VIN to see if your car still needs the free repair.
What year does the Chrysler Pacifica Plug-In Hybrid have the most electrical problems?
The Chrysler Pacifica Plug-In Hybrid model years with the most electrical complaints are 2018 (84 complaints), 2022 (40 complaints) and 2017 (31 complaints).
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