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2019-2021 Chrysler Pacifica Plug-In Hybrid recall: hybrid propulsion system

Chrysler (FCA Us, LLC) reported this safety recall on July 18, 2024. It covers about 3,606 vehicles.

vehicles affected
3,606
reported
Jul 18, 2024
owners notified
Mar 6, 2025
related complaints
33

Hybrid propulsion system

What is wrong
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Risk
A vehicle fire increases the risk of injury.
Remedy
Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Owner notification letters were mailed March 6, 2025. Owners may contact FCA US LLC customer service at 1‑800‑853‑1403. FCA US LLC's number for this recall is 72B. This recall is an expansion of the federal safety agency recall number 22V‑077.

Recall number 24V538000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 33 complaints about fuel system problems.

2019 Chrysler Pacifica Plug-In Hybrid2020 Chrysler Pacifica Plug-In Hybrid2021 Chrysler Pacifica Plug-In Hybrid

Questions about recall 24V538000

Is there a recall on the 2019-2021 Chrysler Pacifica Plug-In Hybrid hybrid propulsion system?

Yes. Recall 24V538000, reported on July 18, 2024, covers about 3,606 vehicles.

What is the fix for recall 24V538000?

Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Owner notification letters were mailed March 6, 2025. Owners may contact FCA US LLC customer service at 1‑800‑853‑1403. FCA US LLC's number for this recall is 72B. This recall is an expansion of the federal safety agency recall number 22V‑077.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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