2019 Chrysler Pacifica Plug-In Hybrid: check engine light

Filed Sep 2, 2024 · Transmission · CA

On [XXX] around 12:00 PM, while traveling northbound in the HOV lane at 70 MPH on [XXX] near [XXX] , with two small children in the passenger row and two adults in the front, the following error suddenly appeared on the dashboard: "Stop Safely -- Vehicle Will Shut Off Soon." Power to the engine stopped as a result and the car coasted. A "red turtle" warning and a "Check Engine" error also displayed. No other errors, unfamiliar sounds, or mechanical noises preceded these errors, nor had there been any other recent problems with the car. We pulled over to the shoulder immediately and turned the car off for approximately 5 minutes to see whether the errors would persist. With the "Stop Safely" error no longer on the dashboard, we turned the car on again and drove it to the dealership. On that drive, the previous errors appeared a second time. The dealership, Carl Burger Dodge Chrysler Jeep RAM World (La Mesa CA), has confirmed that the transmission needs to be replaced and that it is unsafe to drive the vehicle until the transmission is replaced. On August 30, 2024, the dealership said that they are waiting for Stellantis to release the transmission and "that won't happen any time soon." As of today, September 2, 2024, Carl Burger has failed to provide a timeline for the replacement and have informed us that we must deal with Stellantis in order to get the case escalated and the car repaired. They have also refused to offer us a replacement/loaner vehicle while ours is in the shop. Mileage: 51,000 Stellantis Case Number [XXX] Dealership: https://www.carlburger.com/ INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Jul 29, 2024 · Engine, Transmission · NY

Check engine light cam on then a message "Stop safely Vehicle will shut off soon" This is related to recall 23V‑010

Filed Apr 25, 2024 · Electrical, Fuel system · 55,000 miles · GA

The contact owns a 2019 Chrysler Pacifica Hybrid. The contact stated while driving approximately 35 MPH, and ascending a medium grade in the road, the contact heard a "pinging" sound and the "Stop Safely - Vehicle will Shut Off Soon" warning light and a turtle symbol and the check engine warning light was illuminated. The vehicle lost motive power but was able to drive to the side of the road and shut off the vehicle. The contact stated that she was able to restart the vehicle, but the check engine warning light and the turtle symbol remained illuminated. The contact turned off and restarted the vehicle, and only the check engine warning light was illuminated. The contact was able to drive to her destination. The contact had previously received notification of the federal safety agency Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) and the recall repair was completed at a local dealer. The contact had not taken the vehicle to a local dealer or independent mechanic for the recent failure. The vehicle was diagnosed and was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 55,000. The contact stated the dealership insisted on replacing the power inverter even though they were told others who had the loss of motive power requires a new transmission. Also, the vehicle shut down once again after the repairs.

Filed Sep 19, 2023 · Electrical, Transmission · HI

Loss of Motive Power reoccurrences (2 incidents) AFTER 1803A182 Safety Recall 03A correction was performed, 9 May 2023, by reprogramming Hybrid Control Processor/Aux Hybrid Control Processor on 2019 Chrysler Pacifica Plug-In Hybrid (mileage: 35,180) Experienced a sudden loss of power twice; 16 and 17 September 2023. - 16 SEPTEMBER: Having just merged into one lane from two and speeding up hill (from approx. 20 mph) to merge onto highway, a sudden loss of power occurred without an adequate shoulder to pull off, resulting in time critical crash avoidance maneuvers by all vehicles behind us. No known crashes occurred within our viewing range. ADDITIONAL DETAILS: Unable to shut down vehicle for 2-3 minutes Check Engine Light illuminated Dash Diagnostic screen: “Service Charging System” error Electric Power available: 56% Fuel: 3/8th) - 17 SEPTEMBER: After running a preliminary diagnostic test with my personal OBD tester, I noticed that the Check Engine Light turned off after the connection activated. I did NOT clear any codes. After printing the list of faults generated from the evening prior, I chose to take it for a short test drive. While waiting at a stop light within a mile from my house, the same issue occurred again, “Service Charging System” error followed by two additional alternating notification on the dash, “Service Shifter” error and “Service Shifter Stop Safely Shut Off Vehicle to Engage Park,” with the transmission indicator selector knob lost illumination and became non-responsive. (as seen in attached pictures from previous incidents) Luckily, everyone was stopped this time. Within 20-30 seconds, the entire vehicle, including dashboard went completely dead then blipped back on as if nothing had happened, allowing me to make it home safely.

Filed Nov 5, 2022 · Electrical, Fuel system · VA

Total loss of propulsion at 35 mph and vehicle could not move in the middle of an intersection. Warnings included “Service Charging System” , “Service Hybrid System”, “Shift into Park”. Dealer replaced the inverter, check engine light and codes came back, and then dealership replaced transmission. Errors come back intermittently after transmission replaced. Has us seriously questioning the the safety of our van with 2 young kids.

Filed Jul 14, 2020 · Engine, Fuel system · 21,200 miles · CA

This involves a 2019 chrysler pacifica plug-in hybrid. While traveling at 80 MPH with dynamic cruise control engaged, the vehicle suddenly lost all propulsion. The internal combustion engine was off, and no power came from the electric motor. The air conditioning also turned off. Despite pressing the accelerator, there was no power at all. The vehicle was only coasting, and lost speed rapidly. Despite losing propulsion, I never felt like I lost brakes or steering. Despite this, I felt very unsafe as I was traveling at highway speed in the middle of an interstate when this occurred. The display alternated between two messages. One stated I needed to shift to 'p' and press the start button (the vehicle was still in motion). The second message stated there was a fault in the hybrid charging system. Once stopped on the shoulder, I shifted to park and pressed the start button while pressing the brake pedal (the normal process to start the vehicle). The dashboard, infotainment system, and window control appeared to power-cycle, but neither the vehicle nor the air conditioning would start. The dashboard continued to display a message saying a charging system failure had occurred. After 45 minutes of repeatedly trying to start the car by pressing the brake and pushing the start button. I tried just pressing the start button without pressing the brake. The car shut all the way off, and after waiting a moment, I was able to start the car by pressing the brake and then pushing the start button. Once started, the vehicle then ran normally except for a check engine light. Five days prior to this incident, a chrysler dealer performed the repair for recall the federal safety agency 19v‑886, and the initial inspection for recall the federal safety agency 20v‑334.

Filed Sep 9, 2019 · Electrical, Engine · 8,088 miles · CA

On interstate highway left lane at 65mph, check engine light comes on, red plug-in light comes on, and car slows to a stop in lane. Car does not turn back on after several attempts. After five minutes, car starts again. Check engine light remains on. Stalling recall not found for this VIN, but is in manufacture date range of recall.