2017 Chrysler Pacifica Plug-In Hybrid: check engine light

Filed Sep 20, 2024 · Engine, Fuel system · 77,000 miles · NY

The contact owns a 2017 Chrysler Pacifica Hybrid. The contact received notification of the federal safety agency Campaign Number: 24V536000 (Hybrid Propulsion System); however, the part to do the recall repair was not yet available. The contact stated that the battery had previously been replaced. The check engine warning light had illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,000. VIN tool confirms parts not available.

Filed Jan 12, 2023 · Engine, Fuel system · 68,849 miles · AZ

The contact owns a 2017 Chrysler Pacifica. The contact stated while driving 75 MPH, the check engine warning light was illuminated, and there was a burning odor coming from the A/C vents. The contact veered to the side of the road and noticed that the burning odor was also coming from underneath the hood of the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the catalytic converter and oxygen sensors needed to be replaced. The contact stated that the vehicle was previously repaired under the federal safety agency Campaign Number: 18V740000 (Hybrid Propulsion System, Engine and Engine Cooling) in 2018. The contact stated that the recall remedy was not effective. The vehicle was taken to the dealer where it was diagnosed; however, the dealer declined to provide diagnostic information to the contact after several attempts. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 68,849.

Filed Feb 6, 2022 · Driver assistance, Steering · CA

I have Pacifica Hybrid 2017 model minivan with a lot of problems. More than 6 times the minivan was not starting and if starting it would have all the check engine (so i needed to leave the minivan with 2 small kids and take a car service ) some of the signs that would all of a sudden start are service Hybrid Vehicle system , service electric throttle control park sense unavailable ,Automatic High Beam Disabled ,press break to prevent rolling ,Blind spot alert temporarily unavailable in the middle of the road while I am driving . I towed the car to Chrysler and they won't pay for it as it was a hybrid problem, and it was under warranty. The dealer agreed that it was a hybrid problem under warranty, and they would fix it as it was a problem from the manufacturer. In a week the dealer said it was fixed. After I was taking the van home and while i was on the road all the signs came up on the control panel. It has all sorts of warning on the panel as mentioned above. I realized the car had the same issue. It won't let me change the gears and stopped completely when I came home. Then I called the dealer and complained, and they said to bring it back however they won't help me with the towing service. Again aftre 1-2 days the car started so i took to the dealer they said they have found the problem they don't know so Chrysler tech team is working on it. Then after 2 weeks they said they have fixed the car and also test drove . However i came home and after 3-4 more days the car still had same issues. It stopped on the highway in the. I managed to move to the rightmost lane and stopped over there on highway. This was a very scary incident. I gave the van back to the dealer and Chrysler reps again said they wil look at it . However, after 4 th attempt I gave them and brough it back . The problem still persists. No help from Chrysler or the dealer. each time they take more than 3-4 weeks and leave you on with no rental help as well.

Filed Jan 14, 2022 · Electrical, Engine · MI

Our Pacifica plug-in hybrid intermittently wouldn't start beginning in October, 2021, each time displaying a "Service Charging System" message and Check Engine light. In one case, it was on and would not shift into Park, and we got stuck ~30 miles from home, with kids, and had to arrange for pick up and transportation. After many attempts, we were able to start it and drove it to a dealership in Plymouth, MI on November 15th. It has been there since; the dealership wanted to replace the high voltage (hybrid) battery under warranty. Chrysler would not authorize this part to be ordered and directed the dealership to replace the Onboard Charging Module. That did not resolve the issue and they eventually (on December 27) ordered a new HV battery (which still has yet to arrive).

Filed Jul 16, 2019 · Electrical, Transmission · 15,481 miles · OH

The most recent occurrence- of many- where the vehicle not operating as it was shifted to/ not staying on/or turning off when the ignition button is pressed is as follows. In a (flat) parking lot the van was parked and turned off> the brake was pressed> the ignition button was pressed to turn the van to 'on' and the word 'run' was illuminated- it was running in full electric mode with a battery of ~85% > the shift knob was turned from p to r> the van was reversed out of a parking spot > the brake was pressed and the shift knob was spun to d > the brake was released as the steering wheel was turned to pivot out of the parking lot however the car continued in reverse. At this point I started filming to 'catch' this problem on film since similar reported issues are always 'non duplicate-able' at the dealership. The ignition button showed 'run', the "d" above the shifting knob was blinking blue, there was an orange 'check engine' light type icon showing on the main screen where the message "shift to p to start" was also showing. I had to press on the brake, shift to p, and turn off the car, then turn on the car in order to have the car be able to drive in a forward motion. While this was in a quiet parking lot me sitting in the middle of a lane was not a problem, and thankfully I was not close to the next car while I was reversing since upon shifting to 'd' I continued backwards towards a row of cars. However, I live on a busy street and often have to reverse out onto a 4 lane road where it is imperative that the van move forward when shifted as such to avoid being hit by fast moving traffic. I have also had similar occurrences happen, and frequently have to press the ignition button multiple times to get the van to turn off once parked.*dt

Filed Apr 9, 2019 · Engine, Fuel system · 26,995 miles · IL

While driving to work in the morning on 19-feb-2019, the mil check engine lamp illuminated as well as the "red turtle" limp mode indicator and a dashboard message stating "vehicle speed may be limited." this happened while driving on local surface streets about one mile from my place of work. I had just turned off a 45 MPH main street onto a 35 MPH side street. The gas engine in my phev hybrid vehicle stopped working but could still operate at normal speed in all-electric mode. I got to work and plugged my phev van into a chargepoint evse to recharge. At lunch, I ran some errands and noticed that the gas engine still would not operate under any conditions, which is very rare during the harsh, cold weather we were having at the time in the chicago area. After returning to work, I made a service appointment at my local dealership for that evening. On my drive to the dealership after work, the all-electric motor also failed and stopped working about two miles from the dealership. This happened on a 35 MPH main street, and I was driving straight down the road at the time. I shut the vehicle off and restarted it and was able to move about 100 feet before it shut down again. I was able to repeat this process 2-3 times in order to turn my vehicle off onto a side street so that I was not impeding traffic on the main thoroughfare. I had my phev van towed to the dealership that evening. It has now been at the dealership for repair for 49 days, and they still cannot determine what caused the loss of power and forward motion.

Filed Jun 26, 2018 · Engine · 9,500 miles · CA

While driving 45 MPH on 4-lane divided surface street, a warning chime sounded, all the dash lights illuminated, and the engine died. Once stopped, was unable to restart the engine. All the lights remained on, as did the radio, etc. Was able to 'start' the system in order to put it in neutral and get pushed to side of road. Engine would still not turn over. Electronics remained on - would not turn off even when door was opened. Tow truck driver pulled a switch to enable him to put it in neutral and the engine started. Apparently when that happened, it cleared the codes and the chrysler garage was unable to identify the problem. After four days of trying to recreate the problem, they gave up and gave me the car back. I am extremely uncomfortable driving it now. Had one previous incident where the chime sounded and all the dash lights came on, but did not lose power, or steering. Engine light came on, but once car was stopped and then restarted, light did not come back on. Both times that happened, the electric battery was depleted and car was in hybrid mode, using the gas engine.

Filed Jul 10, 2017 · Engine, Steering · 3,800 miles · MO

The van's engine stopped while traveling at 30 MPH on a city street. The AC had been running. The hybrid and engine light came on. The day board stated I needed to put vehicle in park to start van. After coasting to a stop the vehicle did not respond to trying to use gear selector. This changed after sitting for 15 minutes. I drove the vehicle with engine light and hybrid light the final 1 mile home....updated 11/06/17 *bf updated 11/09/2017