2017 Chrysler Pacifica Plug-In Hybrid: engine stalls while driving

Filed Nov 30, 2022 · Fuel system, Transmission · 39,947 miles · PA

The contact owns a 2017 Chrysler Pacifica. The contact stated while driving 55 MPH, the battery level was low and the warning message stating to plug in the vehicle to charge and to decelerate was illuminated. The vehicle stalled and lost motive power; however, the contact was able to pull over. The contact attempted to restart the vehicle several times. The contact stated that the vehicle started up for several minutes but then stalled. The vehicle was towed to the dealer and the contact was informed that the vehicle needed to be charged for a full day, but no failure was found. The mechanic at the dealer had experienced the vehicle unintendedly accelerating. The dealer stated that the failure would be reported to the manufacturer. The manufacturer was contacted but stated that there was no record of the failure. The failure mileage was 39,947.

Filed Jul 11, 2022 · Fuel system · 78,000 miles · AZ

The contact owns a 2017 Chrysler Pacifica Hybrid. The contact received notification of the federal safety agency Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving approximately 50 MPH, the vehicle stalled. The contact stated that the charging malfunction warning light was illuminated. The contact rested the vehicle for approximately 1 1/2 - 2 hours before being able to restart the vehicle. The contact had not taken the vehicle to the dealer to be diagnosed or repaired. The approximate failure mileage was 78,000. VIN tool confirms parts not available.

Filed Apr 4, 2021 · Airbags, Electrical · 33,000 miles · CA

Repeated, video documented occurences of vehicle stalling, losing power steering, and losing all driver-assist features, to include traction control, blind spot monitoring, power steering, forward collision avoidance, adaptive cruise control, airbags, and other systems. The problem has repeatedly occurred when the vehicle is in motion; has occurred on a highway as well as in parking lots. The vehicle will suddenly exhibit 'haywire' behavior, which includes fuel and power gauges randomly fluctuating up and down, and all above safety system warnings intermittedly indicating they are offline. In extreme scenarios, power steering will be lost. Additionally, in once scenario, the 'haywire' behavior precluded the ability to turn the vehicle off without resorting to disconnecting hard-wire battery connections. Multiple videos have been made documenting the behavior. Previous attempts to resolve with manufacturer resorted in no corrective action due to 'failure to duplicate' the issue, despite having video showing the occurrence. Originally brought to dealer and the federal safety agency attention in 2020 (the federal safety agency complaint #11292415). Dealer has done nothing to resolve the issue and in the past week the issue has recurred, now more consistently than the incident previously reported. Within the past week, the vehicle has stalled twice, resulting in complete loss of power steering. The "haywire" behavior continues, with persistent warnings and loss of essential systems, and the "haywire" behavior increases distractions by imposing false blindspot warning indicator lights and intermittently changing brightness of the entire electronic displays at random, as well as persistent and intermittent loss of functionality of essential safety systems, including airbags and other driver safety features. Videos of the bizarre, "haywire behavior" are available upon request. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

Filed Jan 1, 2020 · Electrical, Engine · 16,240 miles · CA

While driving, vehicle completely lost power/stalled. Power steering lost, all acceleration and power assisted braking. Indicator lights for variety of systems light up. Pull over to side and restart vehicle. Vehicle exhibits "haywire" behavior, with indicators for all systems, including traction control tire pressure, battery, hybrid electric system, parking brake, etc.going off. A short video was taken of this behavior when restart was attempted after the stall. Vehicile fails to restart. After additional try, vehicle starts, and traction control and some other systems remain non functional. Vehicle is returned home, then returned to dealer, who advises that vehicle firmware is up to date, and that the issue "cannot be duplicated." vehicle was up to date on previous recalls relating to stalls. The stall was incredibly dangerous, and dealer does not seem to have any idea what source of the problem is. We have been sent away, being told to return the vehicle if problem shows up again. We do not feel that vehicle is safe to drive, and dealer has done nothing to address or diagnose the issue that caused the problem. The issue came after some other issues with vehicle sometimes indicating that airbags need service, or not recognizing that seatbelts were buckled. I believe the issue to be related to problems with computer firmware governing the vehicle.

Filed May 9, 2018 · Engine, Transmission · 278 miles · CA

Tl* the contact owns a 2018 (na) chrysler pacifica hybrid. While driving 60 MPH, the vehicle stalled. Once it was restarted, the temperature and traction control indicators illuminated. The vehicle was taken to a dealer (ry dell chrysler dodge jeep ram, 700 san fernando road, san fernando, ca 91340) where it was diagnosed that there was a short in the temperature sensor and a new transmission was needed. The manufacturer was notified and informed the contact that they would not honor the warranty on the vehicle. The failure mileage was 278.

Filed Dec 19, 2017 · Brakes, Engine · 2,000 miles · CA

The car had been operating normally while driving for about 15 minutes when we realized we missed a turn and decided to turn around using a driveway. The car was never switched out of drive. After turning around we started accelerating to cross the two lane road and then all motive power cut out, we lost power steering and could not operate the gear shifter. The vehicle stalled, dangerously blocking both lanes of traffic with three children and two adults inside. We got everyone out of the vehicle and off of the road. A few minutes later after reentering the vehicle, it started normally.

Filed May 6, 2017 · Engine, Steering · 270 miles · TX

New 2017 chrysler pacifica hybrid with 270 miles stalled on a busy intersection and won't turn on. The vehicle was in motion when it lost power and came to a complete stop. The engine sign is on and message says "press brake to prevent rollong". Turning off and turning the it back on does not make the issue go away.