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2017-2018 Chrysler Pacifica Plug-In Hybrid recall: hybrid propulsion system

Chrysler (FCA Us, LLC) reported this safety recall on July 18, 2024. It covers about 15,910 vehicles.

vehicles affected
15,910
reported
Jul 18, 2024
owners notified
Dec 12, 2024
related complaints
130

Hybrid propulsion system

What is wrong
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric (PHEV) vehicles that received a software update remedy under the federal safety agency recall number 22V‑077. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Risk
A vehicle fire increases the risk of injury.
Remedy
Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 1, 2024. Owner notification letters were mailed December 12, 2024. Owners may contact FCA US LLC customer service at 1‑800‑853‑1403. FCA US LLC's number for this recall is 73B. Vehicles previously repaired under recall 22V‑077 will need to have the new remedy completed.

Recall number 24V536000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 130 complaints about fuel system problems.

2017 Chrysler Pacifica Plug-In Hybrid2018 Chrysler Pacifica Plug-In Hybrid

Questions about recall 24V536000

Is there a recall on the 2017-2018 Chrysler Pacifica Plug-In Hybrid hybrid propulsion system?

Yes. Recall 24V536000, reported on July 18, 2024, covers about 15,910 vehicles.

What is the fix for recall 24V536000?

Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 1, 2024. Owner notification letters were mailed December 12, 2024. Owners may contact FCA US LLC customer service at 1‑800‑853‑1403. FCA US LLC's number for this recall is 73B. Vehicles previously repaired under recall 22V‑077 will need to have the new remedy completed.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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