The contact owns a 2017 Chrysler Pacifica Hybrid. The contact received notification of the federal safety agency Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
2017 Chrysler Pacifica Plug-In Hybrid fuel system complaints
Page 2 of 2: complaints 11 to 37 of 37, newest first, as owners wrote them.
Recall was issued February 18, 2022. Have not been able to park in garage or plug in charger since recall. Numerous calls and letters and emails have resulted in nothing but sympathy. This recall is definitely not being handled in a timely manner! This idiocy needs to get more attention….quickly!
The contact owns a 2017 Chrysler Pacifica. The contact received notification of the federal safety agency Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Received notice about the Z11 recall for potential fire risk earlier this year. It's been over 5 months since the initial recall notice, and Chrysler/Stellantis has not issued any further communication. Vehicle cannot be operated as intended without a solution from the manufacturer. We've waited well-past a reasonable amount of time for some kind of update on a potential fix, and have yet to receive so much as an offer for rental reimbursement (or a buyback, which would be preferred at this point).
We own a 2018 Chrysler Pacifica Hybrid. The VIN was included in the federal safety agency Campaign Number: 22V077000 (Hybrid Propulsion System) however, AFTER 5 months, the part to do the recall repair is not yet available. The manufacturer had exceeded a reasonable amount of time for the recall repair. We have not experienced a failure, however we cannot charge the car and are instructed to park it away from other structures and vehicles. The car is almost useless and likely has lost all value. The VIN tool confirms parts not available.
The contact owns a 2017 Chrysler Pacifica Hybrid. The contact received notification of the federal safety agency Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving approximately 50 MPH, the vehicle stalled. The contact stated that the charging malfunction warning light was illuminated. The contact rested the vehicle for approximately 1 1/2 - 2 hours before being able to restart the vehicle. The contact had not taken the vehicle to the dealer to be diagnosed or repaired. The approximate failure mileage was 78,000. VIN tool confirms parts not available.
The Z11 recall is not being handled in a timely manner, and Chrysler is not being forthcoming with a solution.
The contact owns a 2017 Chrysler Pacifica. The contact received a notification for the federal safety agency Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2017 Chrysler Pacifica Hybrid. The contact stated that while turning either left or right, the steering wheel seized. The contact stated that the failure was related to the federal safety agency Campaign Number: 19V348000 (Electrical System) however, the VIN was not included. The contact then received notification of the federal safety agency Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 62,000. VIN tool confirms parts not available.
The contact owns a 2017 Chrysler Pacifica Hybrid. The contact received notification of the federal safety agency Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. The consumer stated the Van will not charge.
The contact owns a 2017 Chrysler Pacifica Hybrid. The contact received notification of the federal safety agency Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
I received the recall notice for possible fires created by the battery system for propulsion. After two calls to Chrysler and just having had the regular 12 V engine battery replaced at a very expensive cost, still no solution to the recall. The Chrysler dealer who replaced the battery also had no knowledge of when a fix would be available or what it might be. My suspicion is that the fix will be an entirely new propulsion battery. THE CONSUMER REQUESTED INFORMATION ON AN ESTIMATED TIME OF WHEN A REMEDY WOULD BE AVAILABLE.
The contact owns a 2018 Chrysler Pacifica. The contact received notification of the federal safety agency Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The vehicle was taken to the local dealer and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available.
The contact owns a 2018 Chrysler Pacifica. The contact received notification of the federal safety agency Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer had also been notified of the recall and confirmed the same information as the dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Chrysler Pacifica. The contact received a notification for the federal safety agency Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact called the local dealer and Jacksonville Chrysler Dodge Jeep Ram Arlington (9600 Atlantic Blvd, Jacksonville, FL 32225) and both confirmed that the part to do the recall repair was not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
It has been over a month now and Chrysler has not issued a fix for the latest recall to the PHEV propulsion system. The fact that it could catch fire at any time is concerning and it should be fixed quickly or the owners should be able to receive a loaner. This recall frightens the owners into not wanting to drive the vehicle. Not good.
The contact owns a 2017 Chrysler Pacifica Hybrid. The contact received notification of the federal safety agency Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Chrysler Pacifica. The contact received a notification for the federal safety agency Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The dealer had been notified about the recall and confirmed that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Chrysler Pacifica. The contact received a notification for the federal safety agency Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The dealer had been notified contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue and informed her that they could not offer her a loaner vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available. Consumer is unable to drive the vehicle due to mechanical failure. Car cannot be parked in the carport or near a tree because car can catch fire when off.
On three seperate occasions over the past five months, I have encountered the same issue. While driving between 75-80mph on the highway with 32-44% life on the hybrid battery, the vehicle has shut off the engine. A message comes up on the cluster that I must put the vehicle in park to drive. The accelerator does nothing and power steering is lost. I must coast off the highway. Once parked, the vehicle is in a state that cannot be turned on/off. The vehicle start button shows that the vehicle is on, but the engine is still off. All other electronics in car like stereo and bluetooth work as the center touchscreen remains active. Touching the start button makes this flicker to off, but it immediately returns to this state. My vehicle has been at the chrysler dealer twice already and currently is there for a third time to resolve this issue, but they have no solution. This is deadly!
On friday, 7/12, while my wife, [xxx] along with my 5 children, were sitting at a stoplight in olathe, ks near the intersection of 119th and blackbob , she noticed smoke coming from under the hood. As the light turned green and she accelerated forward, turning west onto 119th st. Within seconds of the light turning green, flames were noticed coming from the underside of the front passenger section of the car. My wife quickly pulled to the side of 119th st, about 50 yards to the west of the intersection with blackbob. She proceeded to help all 5 kids from the vehicle and as they were running away, the vehicle exploded into a fireball. The total time from her seeing smoke to the fireball was less about 4 minutes. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
While driving to work in the morning on 19-feb-2019, the mil check engine lamp illuminated as well as the "red turtle" limp mode indicator and a dashboard message stating "vehicle speed may be limited." this happened while driving on local surface streets about one mile from my place of work. I had just turned off a 45 MPH main street onto a 35 MPH side street. The gas engine in my phev hybrid vehicle stopped working but could still operate at normal speed in all-electric mode. I got to work and plugged my phev van into a chargepoint evse to recharge. At lunch, I ran some errands and noticed that the gas engine still would not operate under any conditions, which is very rare during the harsh, cold weather we were having at the time in the chicago area. After returning to work, I made a service appointment at my local dealership for that evening. On my drive to the dealership after work, the all-electric motor also failed and stopped working about two miles from the dealership. This happened on a 35 MPH main street, and I was driving straight down the road at the time. I shut the vehicle off and restarted it and was able to move about 100 feet before it shut down again. I was able to repeat this process 2-3 times in order to turn my vehicle off onto a side street so that I was not impeding traffic on the main thoroughfare. I had my phev van towed to the dealership that evening. It has now been at the dealership for repair for 49 days, and they still cannot determine what caused the loss of power and forward motion.
While driving, I experienced a sudden loss of power. The vehicle put itself into a low-speed mode (aka "turtle mode") and then would no longer accelerate at all. It has been determined that an entirely new transmission is required.
Vehicle lost motive power while attempting to excelerate from a stop on a city street. Vehicle was restarted but loud clunking noise and violent shaking came from engine compartment. Vehicle was towed and has been at the local dealer since with little communication about a prognosis or permanent fix.
Tl* the contact owns a 2017 chrysler pacifica hybrid. The contact received notification of the federal safety agency campaign number: 17v371000 (hybrid propulsion system) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was contacted 800‑853‑1403, was made aware of the issue and were not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available.
Fca stated that the their t34 recall campaign (the federal safety agency recall #17v‑371) was scheduled to start "on or about july 24, 2017." july 24, 2017 has come and gone with no updates from fca to owners on the proposed fix or schedule for parts availability. The recall letter has not yet been posted to the fca website. The link to the associated pdf for recall t34 results in a "page not found" error. Their customer service line has no further information. Their dealers have no further information. Fca is not addressing this recall with an appropriate level of urgency, given that it was issued on june 7. In the meantime, the safety defect continues to exist with no timeline for resolution. As fca states, "a loss of motive power could cause a crash without warning." ...updated 11/06/17 *bf updated 11/09/2017
Had the car for 23 hours. Less than 5000 miles. After pulling the car to the end of the driveway and 3/4 of the way into our road it began to shake violently, so much so that one of our daughters burst in to tears (the one that never cries). The shaking lasted some time, along with grinding noises. The car flashed a dozen different codes as well as indicating that the parking break was not available. The van was completely dead in the road with five children inside and cars having to swerve around to make it through the nearly blocked road. The van would not respond to restarting in any way. We quickly tried to remove all five kids as safely as possible. After calling our dealership they told us we needed to call chrysler service and towing. After waiting over an hour, with the car in the middle of the road, the tow truck arrived. The tow truck driver was able to replicate the violent shaking and stated that someone "really screwed something up with this van." he could not put the van in neutral because of the malfunctions and had to use slides to get it on top of the tow truck. We had been heading to the freeway and I can only imagine what would have happened to our family if this had died on the freeway with an 18 wheeler behind us. We easily could have all been killed. Where we live, the large trucks fill the freeway and from other stories we've been reading about failure of chrysler pacifica hybrids (and there are a lot of them) vans are dying in the middle of roads; a potentially deadly problem. Chrysler dealership has no idea what's wrong or how to fix it. Corporate is not returning calls
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