With Chrysler, recalls are never ending. Last year there was battery recall (Z11) that took 10 months to fix. Just after I got that fixed in Dec-2022, in Feb-2023, we have a new recall, where the vehicle is pretty much rendered useless as it can stop anytime on freeway. My friend who has the car had the vehicle suddenly lose traction and stop in freeway (this happened last week). Fortunately nothing happened as he was able to exit safely. Given it hit so close to home, I am scared to drive my Chrysler Pacifica car anymore. When i contact Chrysler for possible remedies like offering a rental assistance e.t.c they are adamant and refuse to help in anyway. I don't understand this ; I have brought a car in good faith and for no fault of mine , i need to spend on "rental car" now? In prior recalls, Chrysler did offer Rental assistance, but this time around they seem to refuse to entertain any such help. This is really a very precarious situation for me. My wife constantly uses this car to shuttle kids to/from school/activities and frequently needs to use it on freeway. I am really concerned for my family's safety and well being. I think this unfortunate stance by Chrysler is placing us in great danger. Pls help!!
2018 Chrysler Pacifica Plug-In Hybrid engine complaints
Page 2 of 3: complaints 11 to 40 of 64, newest first, as owners wrote them.
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated that upon starting the vehicle, the messages "Service Hybrid System" and "Service Shifter" were displayed. Additionally, the check engine warning light was illuminated. The vehicle was taken to the dealer, where the software update was completed under Chrysler Campaign Number: A14; however, the failure persisted. The check engine and the MIL warning lights were illuminated. The vehicle was taken back to the dealer, where Chrysler Campaign Number: Z11 was performed. The contact stated that the vehicle failed to start intermittently. The vehicle was taken to the dealer, where it started after 45 hours. The check engine warning light was illuminated. The dealer received assistance from the manufacturer’s engineers; however, the failure could not be duplicated. The failure persisted with a beeping sound activated. The dealer diagnosed that the vehicle speed signals, the Coolant Bypass Valve 'B' Control Circuit, the coolant two-way valve had failed, and the high temperature shut off valve had failed internally. The vehicle was repaired; however, the failure persisted. The contact received notification of the federal safety agency Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System), which the dealer related to the failure; however, the parts to do the recall repair were not yet available. The PCM was updated. The contact stated that the vehicle failed to start. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was opened. The manufacturer referred the contact to the federal safety agency Hotline for assistance. The failure mileage was unknown. VIN tool confirms parts not available.
2018 chrysler pacifica. Consumer writes in regard to parts being unavailable to perform safety recall.
I was driving with my family about 30mph and for no reason, the vehicle lost power and I coasted and braked to a stop on the side of the road. Nothing I did would bring any response from the vehicle while it was coasting. A short time later while stopped, I was able to turn the vehicle off and then was able to turn it back on. This happened about a year ago and I thought it was strange. It has not re-occurred. I did not seek out any resolution until I found out about the 03A recall (the federal safety agency 23V‑010). That recall describes what happened to me. My vehicle is currently undergoing multiple attempts to perform the Z11 recall (the federal safety agency 22V‑077) so I do not currently have access to my vehicle.
Check engine light stays on and car does not charge. Both recalls were done at the dealership
While driving at a low speed in a neighborhood, received the message "Service Charging System" then within seconds car completely died. No engine power or electrical systems working, all lights and screens were black. Was able to pull over and park safely.
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated while driving at various speeds, the vehicle decelerated and failed to accelerate while depressing the accelerator pedal. The contact stated that the hybrid vehicle battery capacity warning light was illuminated. The contact stated that the check engine warning light also remained illuminated. The cause was not yet determined. The vehicle was not diagnosed or repaired. The manufacturer and local dealer were not notified of the failure. The failure mileage was 74,000.
While driving an a well paved road, I received a check hybrid system alert on my dashboard. Then several lights bean to flash including the blind spot alerts on the side view mirrors and several other alert system. Adaptive cruise control and lane change failure alerts also went off. I was only two miles from home and managed to get back. The engine did not cut out. The next morning, it started up but just a few miles into testing it out, the same alerts and light appeared, but this time the engine died along with the power steering. I coasted to roadside, turned off the car, and waited for 5 to 10 minutes. I started it up and drove it home. The engine remained on but the lights and warning continued to flash. The emergency lights also cut out periodically. I managed to drive the car to a Chrysler dealership I've visited in the past. The diagnostic alert on the Mopar app said there was a problem with the Electronic Throttle control (ETC) and the service person that looked over the diagnostic saw several system failure and alerts when he viewed the diagnostic record. At this point, the dealership has had my car for the week and the problems persist and now it won't go into gear. They still cannot determine the source of the problem. I contacted the Chrysler support line to ask them to escalate the problem. There is an open recall on this vehicle, but the parts are still not available to fix it. It only has 101,000 miles on it. I've found several complaints from Pacifica Hybrid owners related to the same ETC alert.
While traveling at 75+ mph on a multi-lane highway the vehicle shut off displaying warnings "Shift to P to Start" "Service Charging System" "Sliding Door Open" "Forward Collision Warning Unavailable" and large red turtle icons. With the van shut off the only option available was to coast to side of the road/shoulder while trying to avoid other high speed vehicles and while the other vehicles attempted to dodge me. The vehicle has been at the dealer 5 times. Various codes are always available but they are unable to recreate the problem. The first visit the 12v battery was replaced. The most recent visit (the van is still at the dealer) the dealership and the manufacturer tore apart the van and checked parts for 5 weeks and could not identify anything wrong. I have pictures and lists of conditions, codes and problems. There is no warning when this happens, the vehicle merely chimes and lets the driver know that it's no longer on.
I was driving on I95 in Virginia doing 70mph and the car lost all power. I was able to glide to the side of the interstate and wait for a tow. I had 2 kids and our dog in the car. We live in Maryland and were far from home. It was a very dangerous situation on the should of I95. When the car lost power I got an error message to put the Van into park. The Van is under recall for a fire risk which still hasn't been fixed. This is another issue with the Van. It is currently at Ourisman Chrysler in Clarksville, MD. No answers yet.
I was driving with the gas engine running when I lost power and then the engine shut off. I was able to get the engine restarted but it wouldn’t move forward or backwards under power.
While driving at 60mph, vehicle shut off and would not allow me to accelerate. Error message displayed on speedometer, vehicle must be in park to shift gears. The PRNDL blue LED was flashing as well. Several indicator lights on my dashboard illuminated too. Vehicle has approximately 9300 miles on it. This is a pacifica e-hybrid. After pulling off the road I was able to restart and the van worked in “limp home” mode with the red turtle displayed. I then limped the van to a gas station, shut off the van, topped off the fuel tank which had been at 1/4 full, and after a few minutes restarted. After restart, only the yellow check engine light was displayed and the van operated normal. I have read a safety recall exists but Chrysler is saying it is not an active recall for my specific VIN even though I am experiencing the same problems as other owners. I am pretty sure it is associated with one of: 19V348000, 18V049000, or 18V524000. The dealer won’t repair this under recall since all my “active recalls” have been fixed. I can’t drive the vehicle safely but how can I get it fixed if Chrysler won’t repair the issue I am having. With no error codes saved, the dealer said unless it replicates while they have it they won’t be able to diagnose.
Picked up Vehicle from Bayside Chrysler Dodge Jeep Ram of Annapolis after we were told the problems were addressed. After driving about 50 miles home parking than driving the Van again about 5 miles, In the center lane of the road driving about 45 mph the van said "Shift to P to start". The van wouldn't accelerate forcing my wife to drift to the shoulder of the road. The van was turned off and attempted to turn back on, but the Van would not turn completely on to drive. After about five minutes the van was able to be restarted and turned on. The check engine light came on, the van was driven to Auto zone to have the check engine light read. "Power Train System - P0BFD" & " Secondary DTC".
This happened the Day after we purchased the 2018 hybrid Pacifica limited.While Driving the van started to stall out (wouldn’t go when pushing gas) and said shift to P(park) to start. Pulled over turned off the van and restarted it, that didn’t fix the problem. Restarted again and it went back to normal but the check engine light is on. Also the battery is dying extremely fast. Within 5 miles it’ll go from 40% to 0%.
This is the third and fourth time we have had this issue with our van. The previous two times were on May 25, 2019 and June 4, 2021. In this incident, my wife was driving our van with our two kids and I down Northwest Highway in Arlington Heights, IL. We were going about 35 miles per hour when several alarms and warnings appeared on the driver’s dashboard including 'SERVICE HYBRID SYSTEM', a red wrench with a red lightning bolt through it, the orange engine warning light, and red battery warning icon, and a message appeared saying 'SHIFT VEHICLE TO PARK'. (See attached photos.) When my wife pressed the accelerator pedal nothing happened. We were able to coast and turn down a side street. We put the vehicle in park, turned it off and we’re able to restart it. We immediately notified the dealership and drove it there. On the way to the dealership, we made a stop. When in a parking lot, my wife pressed the accelerator to drive and the same issue happened with the same warning lights and alarms. Once again, we shifted to park, turned the vehicle off and we’re able to restart it. We drove straight to the dealership, informed them of the repeated issue and left the van with them. The dealership indicated there were over twenty software updates. We were told the exact same thing on June 4th the last time this happened. They have not yet been able to tell us why this has happened or continues to happen. The problem has not been reproduced by the dealership but this is the third time this has happened. The vehicle has not been inspected by the manufacturer.
This is the second time we have had this issue with our van. The first time was May 25, 2019. On June 4, 2021, my wife was driving down the highway with our two kids and as she began to exit toward the off ramp, several alarms and warning appeared on the driver’s dashboard including 'SERVICE HYBRID SYSTEM', a red wrench with a lightning bolt through it, the orange engine warning light, and a message appeared saying 'SHIFT VEHICLE TO PARK'. The van stalled and when my wife pressed the accelerator, nothing happened. She was able to coast down the exit ramp and pull over to the shoulder. The van was out in park, shut off and we were able to restart it. The orange engine warning light remained on. We immediately drove to the dealership. They ran a diagnostic test and said no issues came up but there were twenty some software updates. The issue has not been reproduced by the dealer but we have had it happen two times. The vehicle has not been inspected by the manufacturer.
We have a 2018 pacifica limited hybrid. While driving, it beeped, then message appeared to say "shift to p". The van then lost motive power shortly after. Once stopped, shut down engine then restarted, it would drive again. This also occurred a few times while driving on a freeway, I had to quickly get to emergency lane/shoulder. Very dangerous situation with cars whipping by us while we stopped with van full of kids. But it always restarted back and we were able to keep going. Engine light would stay on but then would disappear later. We took it to our dealer (fresno chrysler jeep) and they said "software issue" and that they will update it. I didn't get to talk to the advisor but looking at the service bill - unclear if anything was done. They drove it around for 30 min and engine light did not come back on. The vehicle already has done all the recalls previously. We took it home - shortly after this happened again. Not sure what condition triggers it. My wife will take it back to the dealer today and will ask them at least change the 12v battery (not sure if that is the reason but per forum discussion, this can be a culprit). The problem it seems is that dealers are in the dark about the problem and most probably dont have clue how to address it.
My car purchased in 2018 from reed jeep chrylser in overland park kansas. In september of 2020, the vehicle was in hybrid/electric mode and stopped running as we were driving down the street. We were driving slowly and able to coast to the right side of the road and were able to safely leave it on a residential street. The car would not start and it was not an issue related to the starter or battery. We had the car towed to the dealership. The problem was reviewed by the engineering team with chrysler and it was found to be a computer electrical hybrid component. Originally, chrysler advised they had no replacement part anywhere in the country. After two weeks, they advised they would be able to get a component from the component manufacturer but that it would take time. The car remained in the service center for at least two additional weeks. They replaced the regular battery and performed recall on other components during this time as well. A little over a month later, the same failure/problem occurred. Fortunately, we were again on a residential street and leave it. A couple of hours later, we were able to start it and get it back to our residence. We tried to charge it using the 240v charger we had but the car would not take any additional charge even though not fully charged. Three days later, we returned the car to the dealership with the same complaint and were told that they could not find any problem with the car. Our overarching concern is safety, as there is no warning as to when the car will shut down.
While driving on a freeway, the engine started losing power and would not react to the gas pedal. In addition, the gear shift would not change when I tried to change it from drive to neutral. The car would purposely be slowed down by the engine as it was stuck in drive position. The created a dangerous situation as it was difficult to control car to move it into the emergency lane. After pulling over, smoke started coming out of the engine and vents. I was then unable to turn off the engine as the power button would not react when pressed. Per the dealership, the catalytic converters was clogged and overheated so needed to be replaced as well as the oxygen sensor. This should not have needed to be repaired in a car that is only 1.5 years old and created a very dangerous situation on the freeway.
My car engine suddenly shut down on stop at red light in an intersection and then happen again during driving on the city street the engine shut off again and unable to restart. The dashboard showed message of 'shift to parking to start' had to tow the car to dealer. Another experience with engine shut down was on the freeway of 210 but engine was able to restart after turn off the car for few minutes.
Metallic buzzing / vibration during moderate acceleration. Occurs occasionally around 30 to 35 MPH but also at higher speeds. Vehicle has been at dealership multiple times where the belly heat shield was replaced, rocks were removed from the heat shield, undercarriage was inspected and parts secured, and most recently the entire transmission was replaced. All of the work has been performed under warranty as the vehicle only just passed 20,000 miles. Even after the transmission was replaced the buzzing sound continues as before resulting in another trip to the dealer. There have been no issues with the operation of the vehicle yet but I am concerned that the buzzing / vibration is indicative of a future issue that would render the vehicle inoperable.
The minivan began to have a message on the dash board indicating the driver to shift to p and restart the car while the car was in motion. The car proceeded to decelerate without the driver pressing on the brakes. This has happened three times. Once, it was while the car was driving on the highway and the deceleration began. The driver had to pull off to the off ramp to exit and the car stalled. The second time the car was stopped while waiting for a stop light to turn green and it won't restart. The third time happened when the car was on the highway about to get off to the off ramp and the stalling began. Chrysler kept saying that the problem was resolved when we brought the car to the dealer but it kept happening. Also, the main screen keeps going blank for the dvd player and you are not able to utilize that function. We were told the problem was resolved when we took the car to the dealer but it continued after each fix. All of these repairs are on chrysler database.
We were on a road trip from florida to virginia to buffalo. On our trip from virginia to buffalo on june 26th while driving at 70 miles an hour on the 99 in pennsylvania the car stalled and we were forced to pull off the road barely made it as the car lost all power. Had the van towed to a dealer in altoona pa. When the car arrived at the dealership it started right up for him. He then proceeded to reset the engine light and send us on our way. He said have a safe trip. We drove about 60 miles in the car did exactly the same thing at 65 miles an hour again barely getting off the road. My husband was driving at that time and turn the car off open the door and tried to start it it did start. We cautiously proceeded on our way and again the same thing happened at the next 60 mile range of our trip. He did the same thing and it started up. We then drove the next 130 miles with no incidents but the engine light was on when we arrived in buffalo we proceeded to take the vehicle to west herr dodge where it's still remains today. They have no idea what is wrong with this vehicle and I am wondering how the hell I'm ever going to get this back to florida another 1200 miles. Driving at those 200 miles from altoona pennsylvania was the worst driving experience I've ever had in my life. We are still waiting on the vehicle and if I get a case number from the dealer when he repairs it or tells me it is repaired I will let you know we did have this vehicle to three different dealerships to in virginia and the one in altoona pa. They all reset the engine light and sent us on our way.
Phev van was charging overnight while plugged into house outlet (110v) using manufacturer supplied charging cable. At around 7 am we heard an explosion and found the van burning in our driveway. Vehicle was quickly engulfed in flames. Fire truck put it out after arriving (~5-6 minutes, I think). No one was injured, in or near the car when it happened. A nest camera across the street showed that the vehicle was smoking prior to the explosion. *bf*jb *dt *dt*dt information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).*jb
I was driving the vehicle with my family. We had already used up the charge for the electric engine and the vehicle was operating in the hybrid engine. I had the adaptive cruise control set at 72 MPH and I accelerated to 75 MPH to change lanes to the right. As I accelerated, several alarms and warnings appeared on the driver's dashboard. They included 'service hybrid system', a red wrench with a red lighting bolt through it and the orange engine and battery icons. After the alarms sounded, a message appeared saying 'shift vehicle to park'. When I tried to press the accelerator, nothing happened and it seemed that the engine had stalled. I was able to coast to the shoulder of the highway, break the vehicle and turn on my flashers. After we stopped, I put the vehicle in park, shut the vehicle off, and restarted it. After restarting the vehicle, the orange engine warning light remained on. My family and I were able to travel back home but took back roads rather than the highway.
Driving from san francisco to las vegas at 70 MPH the engine stopped. We were able to get off the expressway under some duress. We called emergency responders but after 30 to 40 minutes the car started again. A part was ordered (energy inverter modem) but has not arrived in almost three months. Afraid to use car out of town.
2018 chrysler pacifica hybrid 2nd day after purchase with less than 300 miles on the odometer. Vehicle stalled less than 100 yards after accelerating after stopping at a traffic signal. Lost all acceleration capability, etc warning illuminated, ESC warning illuminated. Instructed to shift to 'p' to start. Luckily this occurred at 11 pm with minimal traffic and I was fortunate that my wife and kids were not with me. I was able to pull over to the shoulder and shift to park. The vehicle was able to restart but I was not able to accelerate past 45 MPH. I was able to pull into a parking lot a mile down the road where I let the vehicle remain powered off. After 20 minutes, the van started up normally. This is extremely an extremely disturbing incident to happen on such a new vehicle and nothing like this has happened with any of the previous vehicles I've owned over the years to include hyundai, honda, suzuki, toyota, and dodge. There are numerous complaints with the 2017 model year and fca still has not resolved the issue!
Vehicle will not start with the lights flashing, disabling the vehicle for a number of hours until the battery is completely drained. After this, the car needs to be jumpstarted. When disabled the car does not jump start. This has happened 5 times in ~5 months I have owned the vehicle.
Entering on-ramp to freeway in san diego, ca at approximately between 25 to 45-MPH. Car stalled and rolled to stop and was unable to recover. Stall created situation which could have caused collision.
We took our car in for recall u73 on saturday morning. It took about an hour and had no issues that day or the next day. On monday morning, the check engine light came on, and the turtle icon appeared. We were on a city street in motion. We needed to "limp" home - no more than 15mph. We brought it to the dealer (safford, springfield, va) and they supposedly fixed it. They said it was an issue with the u73 update, and they cleared some codes and it shouldn't happen again. Tuesday morning, more lights come on in the car, talking about air bags, and this time the car wouldn't move while we were on the road.
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