2018 Chrysler Pacifica Plug-In Hybrid engine problems

Filed Jan 28, 2025 · Electrical, Engine · CA

Vehicle states "Stop Safely Vehicle Will Shut Off Soon" with a red turtle logo. I have restarted the vehicle, and the warning persists. I am bringing in the car to the dealer next.

Filed Dec 9, 2024 · Electrical, Engine · VA

On [XXX], my vehicle produced a large red wrench and a turtle warning on a busy highway and I was forced to pull to the side with my [XXX] son in the car, as the vehicle lost motive power. It was towed to the dealer and after several days, they told me the issue was due to normal wear and tear in the transmission. I had to escalate to a service manager to even get a diagnosis after 5 days in the shop. I believe my transmission issue is due to a failure of the fix implemented in the 03A/the federal safety agency 23V‑010 recall. It has been documented that the software update did not fix the issue. My vehicle experienced the exact series of failures described in the recall. Chrysler is refusing to fix my vehicle, even though they had extended the warranty on my Pacifica to unlimited miles/unlimited years because of all of the transmission issues the model has experienced. I would appreciate it if someone could look into this and Chrysler's unwillingness to stand behind their products and provide fixes for their recalls that work. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Aug 13, 2024 · Electrical, Engine · 100,800 miles · SC

The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that the failure occurred immediately after the vehicle was repaired under the federal safety agency Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System). The vehicle was taken back to the dealer. The dealer requested that the vehicle be diagnosed and provided the cost for the diagnostic test. The contact declined to pay for a diagnostic test. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 100,800.

Filed Jul 20, 2024 · Engine, Transmission · TX

After refueling on a recent road trip the check engine light came on. After driving for a little bit to get to a hotel for the night white smoke started coming out the back of the car. To me the incident seems similar to the recall for other 2018 Chrysler Pacifica's, noted below, but did not apply to my VIN so wasn't completed for my car. The mpg's kept going down because I believe too much fuel was being fed to the engine resulting in the white smoke. When taken to the dealer there was a pending error code to the catalyst. It is currently at the Riser Chrysler Dealership in Hot Springs, AR awaiting further diagnostic and repair. the federal safety agency Campaign ID: 18V740000

Filed Jul 8, 2024 · Electrical, Engine · MA

I was driving with my family on the interstate and was exiting when the car shuddered and I lost propulsion. Interior electrical power was still functional. This occurred as the car was switching to gas mode as I had been been driving about 30-35 miles on electric at that point. The gas motor never came on. I was able to roll into a gas station since we were on a bit of a downhill. Shut off car and waited a beat then started car again, battery showed 1% and was able to pull 2 more feet into gas station and off to side before it completely died again (battery at 0%). I feel extremely fortunate that this didn't happen a moment earlier when I was on the expressway and that were able to get off of a busy road. I had the vehicle towed to nearest Chrysler dealer and had a friend drive me and my family to a nearby car rental place. After two weeks at the dealer, we were informed that the issue was likely the Power Inverter Module. We are still without car and waiting for updates from service department.

Filed Jun 24, 2024 · Engine · CA

I was driving on the freeway and my engine suddenly stopped out of nowhere. A console message informed me to shift from Drive to Park. The accelerator did not work. This happened 4 times before I could get off the freeway. The first time I pulled into the shoulder, but I still had to get off the freeway. I had to wait about 10 minutes each time for the engine to start again until I could pull off the freeway and wait for AAA. I did not feel safe waiting on the freeway. I'm aware that there is a recall and that Chrysler has extended my engine warranty to 10 years. This is unacceptable because: 1. Replacing a part or wire does not ensure my transmission will not give out again. I was fortunate this last time, but I may not be so the next time this happens. I could die or cause harm to others, especially if I am travelling fast in the carpool or fast lane. 2. My car is paid off and has only 40,100 miles on it. But I have lost money and value in my car. 3. Chrysler knows there is a grave problem and should recall all affected vehicles to replace the entire transmission. The company is putting tens of thousands of people's lives at risk by not doing so.

Filed Apr 23, 2024 · Engine · HI

Warning message stating "stop safely, vehicle will shut off soon", which is followed by loss of power and vehicle will only go about 30 MPH. There is an open investigation according to the NHTS website, the federal safety agency Action Number: RQ24004. Loss of motive power due to an internal wiring connector short. Dealer says that the fix is to replace the Power Inverter module (PIM), for which we are waiting for the part.

Filed Feb 7, 2024 · Electrical, Engine · TX

Tried to start car. When start button was pressed the dash lit up like a Christmas tree. Multiple error messages. FCW unavailable, power steering unavailable, fuel door open, park brake unavailable, park sense unavailable, Service hybrid electric system, power steering unavailable. The gear indication, both on dash and by shifter was flashing. The car would not turn off. I had to open hood and disconnect 12v battery for the car to power off. Waited 10 seconds and connected 12v and it power on, but the check engine light is still active

Filed Jun 22, 2023 · Engine · 55,000 miles · HI

The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated while driving 35 MPH, the check engine warning illuminated. The vehicle was taken to the dealer, where the battery was replaced; however, the failure reoccurred. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 55,000.

Filed Jun 21, 2023 · Electrical, Engine · CO

My Pacifica Hybrid van has been at a Chrysler dealership (Castle Rock in Colorado) for over six weeks now to have the Z11 recall addressed. It is clear that neither Chrysler nor their dealers know how to properly fix this (potentially lethal) issue with their vehicle batteries. Chrysler have failed to provide a loaner vehicle, even though it is stated in their recall letter that they would, and their "Customer Care" hotline have been unable to assist in any way. No one will call me back or otherwise inform me of next steps.