2018 Chrysler Pacifica Plug-In Hybrid driver assistance problems

Filed Sep 14, 2024 · Driver assistance, Electrical · FL

My vehicle was performing great - no Issues what so ever until FCA performed Recall 03A. After I had FCA US LLC Recall 03A for Loss of Motive Power installed; my vehicle had several issues the same day I picked it up from the Dealer. They stated it was ready for pickup even with all my issues and they new I had ½ of them and still turned it over to me. . 50 % of the issues are still waiting to be repaired. The Major issue remaining is the High Voltage Battery. After 1 year of them trying to get the vehicle back to the condition I turned it in before for the Recall - Chrysler refuses to replace the HV battery under the 10 year 100,000 mile warranty. They will not let anyone order the part even the dealer can not. To order the bad part Chrysler STAR (FCAs part replacement approval authority) has to Approve it. They say they won't replace it due to normal degradation. I was getting 30 miles per full charge and after the Recall I was only getting18-20 Miles per full charge. That is Not normal degradation. Now I only get 17-18 miles per charge. They Degraded my battery with their Recall. The battery degraded by 33% in 2 weeks – that is Not normal their Recall caused it. I feel someone needs to enforce them to put my vehicle back the the same as I turned it over to them September 26, 2023 at their Expense no matter what it takes. The following is the list of issues in the past year because of Recall 03A. Basically my vehicle was in the shop for repairs Almost the Entire year! 1. Engine Lite is on all the time since Recall. 2. Charging System Errors. 3. Gear Selector does not work intermittently making undrivable. 4. Side doors and lift gate do not open or close automatically. 5. Radio Display keeps flashing intermittently 6. Back Up Camera flash on and off. 7. Every lite on the dash lights up - Giving my vehicle Multiple CANBUS Errors shorting out every computer system in the vehicle 20+ computers.

Filed Aug 8, 2024 · Driver assistance, Fuel system · 5,000 miles · CA

The contact owns a 2018 Chrysler Pacifica Hybrid. The contact took the vehicle to a dealer for the federal safety agency Campaign Number: 22V077000 (Hybrid Propulsion System) however, the contact stated the advanced collision warning light had illuminated after the recall repair. The local dealer was contacted; however, denied further assistance because the recall repair was completed. The contact was referred to the manufacturer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 5,000. The VIN was not available.

Filed Jun 14, 2022 · Driver assistance, Electrical · KY

On 06/10/2022, the Uconnect system began to randomly reboot including within 30 to 60 seconds of starting the vehicle. If in reverse during a reboot of the system , the rear cross traffic sensors no longer provide alerts and the rear camera is disabled while the system reboots. The system then reboots every 2 to 4 minutes after. Additionally, the GPS no longer accepts coordinates for navigation, clock or date.

Filed Jul 2, 2021 · Driver assistance · CA

I have small grandchildren who play in the driveway area occasionally and I purchased a vehicle with parking collision warning features as an essential safety feature. The front center collision warning stopped working and when taken to the dealer twice they cannot confirm the defect because they test by walking in front of the car from the side. This activates sensors on the side but cannot identify a problem with the front sensor. They also drive the vehicle into a service bay which also activates the side sensors and does not detect the problem with the front sensor. We will try a third time with the dealer to have the problem addressed, but my concern is that current service guidelines for assessing function of the system are inadequate and should be addressed by appropriate training. I have no safe way of evaluating whether this problem effects the collision warning system.

Filed Dec 26, 2018 · Driver assistance, Transmission · 5,000 miles · FL

Van initially parked and off. I pressed the brake and the start button to turn it on and it entered into a confused unknown-gear-state (all transmissions lights p, d, r, etc. Illuminated). In this state, the van is stuck. Nothing works because it doesn't think it is in park. Specific examples: van cannot be put into neutral or park (transmission knob/dial is stuck when van is in this state), lift gate cannot be opened, power sliding doors must be opened manually, van cannot be turned off, van cannot be driven or moved. The van is effectively immobilized and can only be moved by a a flatbed tow or a tow truck with a special dolly. Because the van cannot be turned off, its batteries will eventually die. I'm unsure if this has any deleterious effects on the hybrid battery. The problem is hard to reproduce and intermittent. Because of that, my guess is that it is a timing related software/systems bug, but that is only my guess. This is the second time in about 7months or so of owning the van that this issue has occurred. The first time, we were stranded hours away from home on a family road trip. The dealer we took it to couldn't (or didn't try hard?) to figure out the issue and claimed the problem was that the battery died (the battery dying is a result of not being able to shut off the vehicle, not the underlying problem!). They put in a new battery and sent us on our way. Now, here we are a few months later with the issue occurring again. It takes only a little imagination to think about all the horrible things that can happen when a car leaves you stranded in the wrong place or in adverse weather conditions. This isn't supposed to happen with a brand new car.

Filed Sep 17, 2018 · Driver assistance, Electrical · 1,123 miles · CA

The car engine was not responding when the car was stationary (in a parking lot) and all the electronics systems were continuously on for 3-4 hours and second row doors and trunk were not opening. The car can not be towed as the car wont go into neutral mode, the manual way to put the ca in neutral mode was using a yellow cable and the cable itself was missing. This is the manufacturers defect as the car is not fully loaded so its not functional. This happened twice within a week and caused lot of trouble to get help. Both the time I had to spend 4-5 hours to resolve the problem. The car will jump start after all the electronics system is off (after 3-4 hours) and then it would be drivable. I do not feel safe to drive this car anymore specially because I drive this car around the town with my kids. The car can shut off even while driving so its a dangerous car to drive around anywhere.

Filed Aug 22, 2018 · Driver assistance, Electrical · 300 miles · CA

I was driving the chrysler pacifica hybrid 2018 completely shut off. No power steering, no electronics no nothing. I thought it was a fluke until I talked to someone else with the same car and it happened to them 3 times. My wife is scared to drive the car now and we have 3 small children and don't know what to do. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).'

Filed Aug 6, 2018 · Driver assistance · 12,000 miles · CA · crash

Front collision warning and brakes did not engage when this safety mechanism has been functioning in the past. We were driving on the freeway in traffic when the truck ahead of us braked suddenly. Our pacifica rear-ended this vehicle at about 25-30mph. No audible or visual front collision warning occurred and the automated emergency braking system did not engage.

Filed Jun 12, 2018 · Driver assistance · 1,283 miles · WA

While cruise control is engaged if a vehicle is already stopped when you come upon it, like at traffic light, while you are approaching the vehicle will not engage the brakes as apposed to when you are both moving and the vehicle in front slows to a stop. Also, the screen that shows the 360 camera and other apps freezes up randomly, mostly while using the camera while not in reverse, both when the vehicle is moving and stopped.

Filed Nov 14, 2017 · Acceleration, Driver assistance · 500 miles · NJ

Active cruise control fails to detect the vehicle in front. It happens at least once a day. Its does not convey confidence on the system.