Had to have my 2004 pacifica state inspection done, it failed inspection for the front right tie rod. The mechanic showed me that it was completely woren out and the whole wheel shook back and forth. This put my children in danger everyday. There is no reason for this to have worn out.
2004 Chrysler Pacifica steering complaints
Page 3 of 3: complaints 41 to 50 of 50, newest first, as owners wrote them.
Right front inner tie rod end was found to have too much play to do an alignment after replacement of tires. No parts available. Quoted $1500 for service by chrysler. Vehicle has 53,000 miles- no way major suspension components should be in need of replacement. Tie rod end not replaceable by itself- entire steering arm, tie rod ends and steering box must be replaced at a parts cost of over $750!
When driving at highway speeds or slower, when slowing down car would shake bad,took to dealer, said bad tires. Replaced tires keep doing it, back to dealer 3 weeks later left tire rod was bad. Dealer replaced brakes, rotors at 25,000 miles, we now have 53,000 when rod goes out. Help also transmission problems resulting in loose bolts in front axles loud clunk back again.
At my 3 year ny state inspection (30k miles+/-) we were informed that the tie rods would not pass safety inspection. We luckily had 1 month left on the warranty & chyrsler replaced the one side in question, but would do nothing on the other side.
Dt*: the contact stated the rear control arm fractured. It was driven on the faulty control arm to an independent repair shop. The vehicle was inspected by the mechanic and repaired. It was taken for state inspection and failed due the inner tie rods needing replaced. The vehicle was taken to the dealer for inspection or repairs.
It was found via ny state inspection at aprox. 27,000 miles that the right front tie rod end was worn to the point of near failure which would have the potential to cause the front right wheel to fall off. I was advised to not drive the vehicle at all. Vehicle was towed to chrysler dealer for repair.
Dt: car was making a noise, when consumer turned the wheel it felt like the steering wheel was falling off and then the steering went out. Consumer has called manufacturer and they will not help. Dealer said they are only involved in fixing it, not taking complaints. 2000 miles ago, consumer got it fixed and now she feels the problem is still there. She still hears noise in the wheel.
While driving front tires shifted one at a time upon making left or right turns. This problem was very noticeable the problem was reported to the manufacturer. *ak front tires bounce from one to the other. The consumer spoke with chrysler corp about the incident. While switching lanes the vehicle began bouncing from one tire to the other the other vehicles slowed down arond the consumers vehicles.
Failure of left outer tie rod end (worn and excessively loose) was discovered when car was being serviced for strange front-end noises. Service department indicated that the car was unsafe to drive left outer tie rod end had to be replaced after only 18,911 miles.
Purchased chrysler pacifica 2004 6-4-04. Immediately after purchase began to make a loud chirping/squeaking noise. Bought in for repair 6-10 (144 miles). Service advised defect had been repaired ( new belt ). Picked up car on 6-14-04 noise was still very evident/not fixed. On 6-15 reported defect was still not fixed. 6-16-04 dropped off car for same defect (268 miles). 6-19 advised they had corrected defect( replaced belt and shimmied power steering pump). Picked up 6-19 not fixed. Dropped off third time on 6-22 (367 miles). 6-24 service department advised fixed car(filed rep advised shim power steering pump/ pulley). Removed engine mount and power steering pump. Picked up car 6-26 still making loud chirping noise. Noise was constant. Brought in my car for 4th time for same defect. Dropped off car 6-30. As of today, dealer is claiming they are still working on car and cannot fix defect. They need more time. I am extremely concerned about this defect and understand there was a bulletin released (10005991) on feb. 17, 2004 that sounds very much like the defect I am reporting to dealer/service department. I fear driving the car as I don't know what the issue is and cannot understand why the dealer/service department cannot fix this defect. Service manager (pete martino) fails to return my calls and I am being completely ignored (because I am a woman). I asked to personally speak to this field rep (jim berry) yesterday as I wanted to understand the defect. Pete martino refused for me to speak or see the field rep. At this point I feel like I am trapped with a car that obviously has a defect and fear for my safety in driving this vehicle. Basically the attitude at this dealer is to give me the run around. They are just waiting for me to get a lawyer involved prior to having to do anything to remedy the situation. In the meantime I fear for my safety in driving a car with a defect and the dealer/service department are unable to fix.
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